I had a wonderful experience today at DT!! My tire has been leaking air for months and I finally got to take it in to the shop. I made an appointment for 12.15 and as I drive up one of the employees, Andrew, met me at my car and I was checked in very quickly. Went next door to AppleB's for lunch and waited maybe another 45 minutes to resolve my tire issue. Very good service! read more

I was in town and wanted a much due rotation and balance check. They do this free if you bought your tires from them. I did so I thought I would get this done. I checked them in Corpus and Portland for two of my three days here, and they always had a 2&1/2 hour wait. They suggested I make an appointment on line which I did for 4 pm. I arrived at 4 pm and got in line as if I had not made an appointment with no signage or indication as what to do if you had a reservation??? They told me they used to have a separate line for reservations but no longer do. I am not sure if there is any advantage to having a reservation??? They told me it put you ahead of other people in line. I did like that they had a cooler full of bottled waters as it was a hot day and it was much appreciated. My service advisor was courteous and friendly. The concept, pricing and selection for Discount Tire is a good , however, they have grown to the point that there is almost always a 2 or more hour wait no matter where you go. I would tell them BUILD MORE STORES. I was told I should be done by 5pm. It is 5pm and my car is still sitting in the parking lot. Has not yet moved. It did about 5:10 and the were done quickly. The technician came over and asked if the pressure he had set was ok. I sled him to go up a bit and he smiled and went back to it. So overall if they could work out the appointment issue I would rate them 5 stars. read more

Outstanding business. I have been using them for years and have always received quality service. I would recommend an appointment but to also be patient and to keep in mind that they are giving the person in front of you the same care and service you would like if it takes a little longer than you expected. read more

Joshua did an amazing job answering questions about my 2 front tires and airing them up! Thank you again Joshua !!

We brought our Motorhome to DT and needed advice on valve stem extensions. A really nice young man met us as we pulled in and brought in the manager for advice then executed a fix. Also topped off our tires to proper PSI at no charge! They have my future business!! Go there!! read more

Great place for new tires. It's just disappointing that they don't offer balance & alignment as part of service.

Had a slow leak on one tire on my wife's Traverse. Took it in, they assessed it quickly and found a nail in the sidewall. Due to the nail being on the sidewall I had to have a new tire. I had their warranty, which is a great choice to get by the way. The tire replacement did not cost a penny. I'd strongly recommend getting their warranty for nothing else but piece of mind. They had a new tire on, balanced and the like in no time. Why do we go back to Discount Tire in Portland, because these guys practice Customer Service! They are fast, proper, polite, knowledgeable and let you know what is going on. These guys are great. This is what keeps me coming back. I would highly recommend them to anyone. Kudos to the employees of Discount Tire in Portland. read more

I took my pickup in for a tire rotation. I arrived a little early but they got me in quickly. The rotation took about 5-10 minutes. Everyone was polite and professional. Thank you. read more

We buy our tires there. We also get a contract with them. We take our cars there for anything to due with our tires. They have always been excellent. read more

So I've been here a couple of times. No issues until this past time. I came in and spent 2k on new tires for my truck and another 500 for my wife's car. We dropped both vehicles off. And came back when they were ready. Prior just getting the tires, I washed my truck the day before. I backed the truck into a spot with no cars next to me. When I returned to get my truck the young kid asked me if I could pull out my truck from the Bay since my truck was manual transmission. That raised my radar didn't think anything if it. I pulled it out and pulled to the front and got out to talk to my wife when another employee came running up on the drivers side and started looking at the tire. I asked him what was going on and he said he just wanted to make sure the lights nuts were tight. Another radar but didn't think anything if it. So I went home parked my truck and left in my wife's car. When we returned I noticed a huge scrape and dent on the passenger side that I didn't notice when I left. Explains why they kid came running out so I wouldn't go around and see it as well as why they wanted me to pull it out. Normally they pull it up in front for us. Had they done that I would have seen the damage. It even still had the workers grease print from his palm. So I went in the next day they were opened since they were closed when I noticed it and filed a report. Well what do you know??? Conveniently they have no cameras!!! They took the report, I was contacted by corporate to file my claim. Within a few hours they responded and said the adjust doesn't show they were at fault but would offer $400 toward my deductible for my insurance. Needless to say, I will never shop at any discount tire again. If they can't own up to damages they cause after I spend $2500 with them then I rather not do business with them. You figure they would have cameras to protect themselves but turns out they DONT have to cameras to protect themselves.! read more

Discount Tire - Damages this store caused to my vehicle! - Wheel & Rim Repair Near Me - Portland, Texas

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Took about 45 minutes never got attention and walked out only discount in the area and they don't have enough hands or people to attend customers. Very bad service , bent one of my wheels one time I went and got new tires . read more

Quick service...honestly I had an appointment @ 10am and they got me in 25 minutes earlier. Doesn't sound like much but this place is mega busy. They did an awesome job and got me back on my way....Thank y'all for the fast and friendly service...much appreciated read more

Good place to have your vehicle serviced. People are respectful towards the customers and attentive to your questions. The wait isn't usually too long but if you got prior obligation give them so time to do a good job and not be rushed. read more

I came in to get a tire fixed. First, they told me that they wouldn't fix it because "I didn't have the spare." Went home because I figured they were right. As soon as I got out of my truck and looked, you could see the spare from the back, without even having it lowered one bit. I went back, but they were just rude about it all. read more

Stopped by on a Friday around 5pm to buy a new tire for a spare. They were pretty busy. Vince provided great customer service. He had me in and out pretty quickly. (20 mins) read more

I have purchased my tires from Discount Tire for several years now. I always choose to buy from Discount Tire for one reason and one reason only, the customer service. What good is saving a few bucks if the company doesn't stand behind their product ? Over the years, I have had occasion to use the warranty on a tire, and have been more than pleasantly surprised at how fairly I was treated by Discount Tire. I dont even shop around anymore. If I need a tire, I just go to the nearest DT store and get them. With that said, let me tell you what happened to us over the Thanksgiving holiday to show you that the customer service at Discount really does go beyond just making a buck. I had travelled eight hours from Midland, Texas to Portland, Texas to enjoy the holiday week fishing with my family on the Gulf and to pick up a used kayak and trailer I had purchased to bring home. When I picked up the trailer and kayak early in the week before Thanksgiving Day, there were no problems with the tires. Everything seemed OK and I drove all over the Coastal Bend area that week with no issues. I had brought a couple of the little 12 inch tires that you can get at any sporting good store with me in case there was a problem with the originals. Upon trying to leave on the Saturday morning after Thanksgiving, I decided to top these tires off with air for the 8 hr trip home. The very second that I started putting air in the tires one of the valves fell off and the other tire started leaking like a snake hissing. I thought, "Wow, good thing I'm prepared and have two spares. I'll switch these out and we'll be on our way." Well, a half an hour later I was still trying to get the first lug nut unstuck, even with a whole can of penetrating oil. Years of the kayak trailer being in the salt air had caused all of the lugs to be rusted shut. I had no idea how I was going to get home with the trailer. That's when my wife said "Hey, there's a Discount Tire right down the block let's go see if they can help." I thought, it's the busiest travel weekend of the year, it's a Saturday morning, and even if they agree to work on tires that they did not sell, it'll be at least a five or six hour wait and we're going to have to get another hotel room just to be able to get these tires on. I limped the trailer the two blocks to Discount Tire. A man named Diego walked up to me and said "How can I help you sir?" I told him right then that I was probably going to turn out to be the biggest pain in the rear end he'd have all day. That I had a major problem, I was stuck with a wife, a kid, three dogs and two kayaks already loaded and no way to get home without a lot of help. I told him I'd pay anything if he would help me. He looked at the tires and said "So you want to switch the tires you have for these old ones?" I said "Yep." Diego said "Oh man, I thought you said you had a problem! This is easy! Just pull around the side." Five minutes later he had the tires switched and said "You're good to go." I said "OK, let's go inside and get you paid for it." Diego said "No charge Jon, glad to help." I want the owners and managers of Discount Tire to know that this kind of customer service is exactly what is missing in most companies and that because you give your employees a little leeway to help people in need is why I always have, and always will shop only at Discount Tire. Diego saved my family a lot of money and at least an entire day by taking five minutes to help a stranded family trying to get home safely. I know this is been a very very long review but I just wanted you to know as long as I live I will tell all who will listen about the true customer service they'll find shopping with your company. I'm posting it on Yelp, Facebook, The BBB, snd I'm sending it to all my clients, most of whom have fleets of vehicles. And please let Diego in Portland, Texas know what an impact his kindness had on my family. Thank you so much, Chef Jon Boles Midland Texas read more

Discount Tire - Wheel & Rim Repair Near Me - Portland, Texas

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Discount tire is usually pretty good and fast with my tires, but the last time I visited them to have my tpms sensors installed I noticed that they had damaged my brand new chrome rims. There were a couple of deep scratches and a deep gash on one of the rims that they had installed the sensor on from being put on the machine. Never had any trouble before likely because my wheels before were older and I would not have noticed read more

Fast, friendly, and efficient. In and out within an hour. Unfortunately the coffee was gone (11:30) however I didn't ask for more either. I'm a repeat costumer... read more

I rely on discount tires for all my tire needs. This store has always impressed me. I went in with a flat and I got a brand new tire for free because of the warranty. I feel most places would have tried to get out of replacing. Discount tires cares about the customer. I will always use discount tires. read more

Shelby and Victor gave A+ customer service. Got me taken care of and out the door within an hour. I will be back!!!

Just got new tires at the Discount Tire in Portland, Texas today. This place is fantastic. I called earlier in the day, spoke with Arnold and discussed a few options for my vehicle. He scheduled an appointment for me. I arrived a few minutes early and they were really busy. He got me right in and before I could finish my lunch at a restaurant next door, I received a text that my vehicle was ready for pickup. This is the second set or tires I bought here and both times, I was treated really well. Very professional staff. Never acted like they were overwhelmed given how busy they were both times. Other businesses could take a lesson on customer service from these guys!,, read more

They haven't gotten to my car yet the wait is extremely long and there are only 2 people working

This place continues to impress me every time i go in their. Steven the manager promotes the best customer service i have ever seen. Hes always smiling and his guys follow his lead . I will continue to do all my buisness here. If you need tires this is the only place to go. Jist go online and set up a appointment and you will be in and out in no time. They are always busy because their that good , thanks again Steven you made it a great experience once again read more

We were stuck w a shredded tire on our sprinter van in Aransas Pass. We had a mechanic help us lift and change the tire with our spare, called Discount tire ahead of time and they had a new full size spare ready for us when we got there. Wonderful service. Hope not to need th again soon, but if we do, they're top on our list. Thanks Diego and team! read more

Best service ever. Went in to get air, had a bubble in my tire. Under warranty. In and out in 40 mins. Would not go anywhere else

Just go to a local shop, you will be better off. Sales guys are nice but it's just one charge after another and once they take tires off if they feel like they aren't good anymore or as I was told "have a little life left" but we can't put them back on, Company policy. So guess what can't go home in a car without tires read more

Jeff, Jason, and the rest of these guys have taken good care of me twice when I was in a bind and needed emergency service. I'm used to good service at Discount Tire, but this shop exceeds the others. Very friendly people, and everyone really seems to really enjoy working there. read more

This store has the best customer service in the coastal bend area. Both times i have had a better service compared to any businesses around, the price of course is what it is but depends what you're getting. Fyi, my trips were from this past summer, i dont know how it is currently.. read more

best services a round helpful changed my flat on my new car and i did not even buy the tires from them and did not charge me

As always, Discount Tire took care of me and my vehicle. Two new skins for the front to match the back. In and out quickly with no appointment. And not to mention the road hazard warranty. Well worth the money! read more

I don't know where you would find better customer service. I've been to two other discount tires and was pleased with my service but Stefan and Joshua G are just a cut above the rest at the shop in Portland. I have never had to wait more than a few minutes and the work is completed in a timely, efficient manner. They are courteous and informative...great at explaining things such as the difference between types of tires. I know nothing about that but I sure know where to go if I have a question! So thankful to have a top of the line place of business like this just down the street from my house. read more

Great FAST service at a reasonable price. Highly recommended!! I called them for trailer tires and they had many to choose from for a 16' trailer. They are kind and friendly. Thank you Discount Tire! read more

BIG BIG fan of this place and these guys.....all ways fast service and with a smile Like all companies in the US use to be

Extremely satisfied with the excellent customer service and timeliness of the visit. I will definitely come back and recommend them.

I went in to buy two tires. I wanted their cheapest compatible tire. He said they didn't have the $65 in stock, they only had the more expensive ones. I looked at his computer and it showed 2 of the cheap ones in stock. They did indeed have them and I bought them instead despite their blatant lies. read more

The set the mark for customer service. From the time I was greeted walking through the door, the recommendation of their skilled staff to the timely and efficient tire application, to the moment I left.. outstanding service. Thank you Jeffrey read more

Great service, very friendly employees, not pushy at all. I went in on a busy day and was done much faster than what I had expected.