What has ahppened to Discount Tire Customer Service? It is horrible now. Too few employees apparently. Employees are overworked and consequently are not able to provide adequate customer care. I used to be able to say I bought all my tires (3 vehicles, 2 trailers) at Discount Tire - but no more. I'm looking for a new tire sales store that has at least a hint of customer service. Discount tire is now synonymous with waiting forever sometimes just to pick up you vehhicle. One thing that the employees have gotten good at - ignoring their customers! read more

I love Discount Tire! This is the place to go for anything tire related. Period. They do it the best! They are consistently great on service across the country. Always friendly and not aggressive. They will repair your tires that you buy here for free and guarantee their tires in case you have any problems. I will never buy tires from any other chain again. This location is extremely difficult and frustrating to access. I recommend going first thing in the morning because you know how those Costco people do. Iykyk Great team at this location. They use the check-in texts. It's nice in case you want to run over to Costco or just hang outside. read more

I never write reviews but Wow! This place deserves a review. I'm blown away. This is the best shop you can possibly go to for tires. Better than any dealership/independent shop/tire stores out there. Cesar is the man. Absolutely the best customer service I have ever experienced. 2 days before my appointment, the service manager called to confirm that my tires arrived and to confirm my appointment. I brought my own rims and requested to have the lugs hand tightened instead of using impact and they made sure to do it. Tires were balanced perfectly even on tires that are known to be hard to balance. Helped me bag and load the old rims and tires into my trunk. Have some problems with my old lug nuts and they promptly found ones that work and they were reasonably priced. They even told me to come back and return the lug nuts if they have any problems. read more

Discount Tire - Tires Near Me - San Diego, California

These guys have always saved my butt whenever I got a flat tire and needed service. It is better and recommended to get an appointment, but for the occasions when I got a flat, I have been able to do a walk-in, which was a godsend. They never guarantee that my car will be fixed that very day, but I almost always get my car fixed in a few hours. Most recently I needed to get my tires rotated and this time I was able to make an appointment through their website. Because I made an appointment, it took less than an hour. Service is great, prices aren't too bad for tires, and the rotation is a little cheaper compared to my dealership. read more

Have to take the car back in for the 3rd time in a month! Too many troubles after I had the tires installed here. Right after install, I had to stop by a gas station to adjust the tire pressures because the 4 tires were showing 4 different numbers, none of which was the recommended pressure by the manufacturer or door jam! Then came slow leak at one of the tires which has required me inflating one tire couple of times a week and another tire with a stripped off stem. I have had to take the car in once and now have to take it in again because they are just dismissing of problems. If issues don't get resolved this time I might have to file official complaint with corporate or BBB. Not what you expect after spending hundreds of dollars. read more

We got a flat tire on a Saturday and apparently had a very unique tire so it had to be ordered. They were so kind to get the tire fixed on Monday when the tire warehouse was open and I couldn't be happier with the price I paid. They were the cheapest out of about 10 tire places that I called. My new place for my tire needs. read more

i am a huge fan of Discount Tire. everytime i go the customer service is excellent. All of the staff is attentive and respectful. Let you know what you need without pressuring you to do anything great value for what you're getting and the fact that the service is so great even for the services that are no charge is amazing. I had a nail in my tire and they assessed my tires. Got the nail out, patched up and got me in and out in no time at all. Jonathan Lei was excellent! read more

Discount Tire - Tires Near Me - San Diego, California

I've shopped at Discount Tire for the last 28 years. I like them so much that I never even shop around. This experience had more great customer service. While my vehicle was on the lift, the power to the entire block went out (thanks, SDG&E), so my vehicle was stuck there. Estimated time of repair kept pushing to the right, and the staff was very apologetic and communicative with me. In the end, the power came on right before closing, and they were able to complete the service and get me out of there after about 7 hours. They comp'd labor charges for me as an act of goodwill. Thanks! read more

Excellent customer service, they're fixing my tire for free! But also as soon as I walked in, someone greeted me and really that's the most important part is acknowledgment. They are busy team because they are conveniently located within a shopping center right by Costco and a target with a Starbucks inside of it. I will definitely come back all you're missing is a 24 Hour Fitness in this shopping center and that will be the ultimate trifecta! read more

Discount Tire - Tires Near Me - San Diego, California

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I unfortunately found a nail in my tire going home from work last night. I immediately booked an appointment with Discount Tire online for the next day. I just bought my car less than 6 months ago so all my tires were pretty new. I had a feeling they couldn't patch it due to the location of the nail. Alexander helped me the moment we walked on the premises. He did an inspection and explained everything in detail. He didn't try to upsell me on anything. He cut to the chase plain and simple that I could get away with just replacing the one tire. I appreciated his honestly and effort to make sure I didn't have to spend an arm and a leg. However, I knew that I wanted to take advantage of discount tires great warranty program and upgrade my tires anyways so I decided to buy all 4 new tires. Alexander said I could at least trade in my tires for some credit which was great. The whole process was smooth and easy. I highly recommend this shop to anyone who is in need of anything tire related. read more

Discount Tire - Tires Near Me - San Diego, California

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Took a while to stand in line both for drop off and pickup. However, the service was quite good and the prices were reasonable, if not better than most tire shops in town. Had some odd marks on the bumper when I left.. and the car was not driving quite like herself... luckily, I also needed a quick oil change and they did a tire rotation to correct what was off. Overall, I'd come back.. experience was fine and it didn't break the bank. read more

Great service, only real complaint is just the parking area due to its proximity to the business costco. This is a very popular location with lots of appointments and walk ins. If you don't have an appointment, be prepared to wait for hours. Overall though, tire air refill is fast and free. Service is efficient and does a really great job. They will check our tire depth and inform you on it, but I never had to deal with any upselling. read more

A couple weeks ago I was in Lemon Grove area and a worker was at a neighboring store. He saw me purchase a tire gauge and told me to go on over to the Lemon Grove location for them to check my air pressure and fill it for free. I drove on over, they filled my tire and I was on my way. Well after the 15 minute drive home, my tire was losing more air. I couldn't find any location with appointments same day. I called this location and the gentlemen on the phone told me it wasn't very busy so it should be about an hour to inspect and fix if they could. I arrived and they came to my car to inspect the tire. They couldn't see anything visually so they said give them an hour and they would let me know. I ended up leaving the area to get dinner, they called me about 30 minutes later and said there was a puncture on the inside side so it could not be repaired. I asked for a cheaper tire since my other tires only had 20K miles on them. They offered me a good price, but said they suggested doing all 4 tires and would give me a trade in credit on 3 of the tires. I had no clue they did this. I told them I needed a few minutes to make a decision and would call back. When I called back a few minutes later they relayed my message to my service contact and within 30 minutes I had 4 new tires on my car. When I arrived to pick up my car and pay, they had gotten pretty busy, so they asked who was there to pick up and pay and they had us go first in line which I really appreciated. Overall, I feel like Discount Tire really goes above and beyond. I usually get my tires elsewhere and I hate to say it, but only came for the free tire repairs, but now, they've earned my business and I will be back. Thank you to the wonderful gentlemen at this location. I really appreciate all of your help! read more

THE WORST Discount Tire in town. If you are woman BEWARE. They will act like they can't find your warranty to try and sell you new tires then when you call them out on their BS they miraculously find it 2 seconds later. Bunch of skeeze balls running this place. Worst part is they don't even make commission so are literally scamming for quotas and to suck the corporate teat. read more

Coming here is like going to DMV, always at least two hours, even with a reserevation. The prices are the best, the service excellent, the variety to choose from is wonderful, but the entire process is so so slow. read more

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If you've purchased tires from here their service is excellent. From tire rotations, air fill, and needing to patch an air leak they can assist. And they're good with communicating if there's any issues and send notifications right away when the vehicle is ready. As well as the diagnostics of what was done. I usually recommend friends who need new tires to come check them out. Because they do have decent prices and sometimes discounts compared to other tire shops. read more

Get two new tires and a tire fixed. Crew was friendly and helpful and did a great job of answering my questions and quickly helping with an issue that came up the next day. read more

I really love this place. I came as a walk in for a nail in my right rear tire. I was second in line and Marvin who initially checked me in was prompt, thorough and very knowledgeable. Travis who worked on my tire came to gave me an update and he was also very thorough. The customer service was quick, efficient and just so friendly and personable which was all really appreciated after coming off of a 12 hour night shift! Checked in at 8am, they took my car within 2 minutes of being checked in, if that, and I was out by 8:25. Amazing. Thank you guys! read more

These guys don't miss, top notch customer service and professionalism. I always go here as I maintain all The cars in my family. They are very polite and honest and are great with communication. Highly recommended! read more

Needed to get a quick tire rotation and rebalance, so here I am for the free-99! Love coming to this Discount Tire because they always do a great job, rotations are free, annnnd it's right next to the Costco business center, allowing me to kill two birds with one boulder-you know what I mean. Gotta shop while you wait. Came here first thing in the morning, and Daman checked out my tires to confirm they were do for a rotation. Indeed they were so after looking over my ride, Daman took my keys and off I went. 18 minutes later, they already had my car ready to go. I wasn't even done shopping when I received the pickup text. These guys work fast!!! Daman provided excellent customer service today, and so did the rest of the team. The crew has the joint running like a well-oiled machine, so hats off to them. Thanks Daman and the crew at DT! read more

Discount Tire - Free Rotation and rebalance...on the road again! - Tires Near Me - San Diego, California

This is a bit late for the review , I should do that last week. I had phone problems in registering my yelp account. My experience in this discount tires location was awesome. Wow.Tyler Floyd, the assistant manager is really a nice and polite guy , he deserves 10 stars if i could give him here. He is so patient to check our Camry's tires which has tpms light on, and fixed it in a minute.Solved our problems , a big release to us. we drove home so happy and relaxed. Ty ty ty ty ty. Tyler Floyd. You make our day till now. Thanks again and again! read more

Discount Tire - By the way, this is my first review on yelp , seriously - Tires Near Me - San Diego, California

Excellent customer care and an extra shout outs to Marvin & Tyler! Each person I've interacted with seemed like they genuinely wanted to help and educate for long term success. Although it can get backed up and there was a line out the door, the guys up front checked in with the line frequently and gave thanks for the time & patience to be there. This detail is often overlooked these days but makes a difference! They also take their time to explain everything and make sure you're all good so you don't feel like just a number in line or rushed out the door. Do be cautious where you park though. Because they share a parking lot with the Costco business center, there's a lot of movement all day long. read more

If I could give them 10 stars I would. This is the 4th set of tires I've purchased from Discount Tire for this car. I purchased and scheduled the appt online. Within two days I was notified they were shipped and had arrived at the store. Right before I arrived for my appt someone called and said that there would be a parking place out front with my name on it. I pulled in and someone came out immediately and knew everything that needed to happen. Then the magic began. They pulled the car into the shop at 8:10am and sent me a text at 8:27am that the car was done! 17 minutes to install four new tires and valve stems. SEVENTEEN MINUTES! Total time today at Discount Tire on Convoy to replace all four tires was 22 minutes! There is also plenty of parking at this location as it is right across from Costco. Great staff, great service. read more

Stood in line for 20 minutes, when somebody finally was free they took the guy behind me because he was picking up, when that employee was done the manager told the guy to take his lunch. Meanwhile, no one has acknowledged me once, I'll find another company that cares about their customers. Infuriating. read more

Best customer service EVER! They were able to repair my tire with a nail in it and rotate the tires free of charge in less than an hour before closing! I am beyond grateful to the staff here. 10/10 read more

came on a Friday evening and even tho it was PACKED and busy, I just wanted to say shout out to Jonathan for being so friendly, professional, and helpful--give this man a raise, he deserves it and goes above & beyond. Got two tires replaced in less than 25 min. Best place to get your tires done read more

Blew out my tires on the way to a funeral and came in without an appointment. Jose was able to put us in front of the time and got us out in time for the funeral. Made me a lifetime customer today. read more

Discount Tire - Tires Near Me - San Diego, California

I ordered a factory replacement tire online and it was in the store within 2 days on the Thanksgiving Holiday Weekend. I originally made an appointment for installation for Wednesday. The website for ordering said to give it 3-5 days to arrive at store. When I received the email that the tire had arrived at the store, I was super impressed. I called the store where I had the appointment scheduled for Wednesday on a Monday. The store manager named Marvin answered the phone and told me that I could absolutely get in as early as the next day, Tuesday. Well today is Tuesday and I had an appointment at 2:30 PM. I was advised to arrive 10 to 15 minutes early. I was able to get there at 2:15 PM. When I got there, they were very very busy and had about eight customers waiting on their cars. It was really good to see them get at least six customers completed while I waited in the line. I was up and so a gentleman came up to me to ask me if I needed to be checked in. I told him yes and explained that my online order had arrived at the store. He then told me to step up to the counter, and that he would check in the other new customers in line behind me. Another employee came to the counter, where I was waiting and checked me in. His name was José. He was able to find my online order and confirm that the tire was in the store. We went out to check my vehicle and he was very courteous and customer service oriented. I explained to him that I wanted to take the donut off of my car, and also replace my flat tire with the new one that had just arrived from my online order at his store. Jose was very smart and kind and he explained to me the process. I appreciate it that he checked the treads on all the tires as well as confirmed to me that the tire that I brought in that was flat was not repairable. I was hoping to take the tire that had the nail in it, get it patched up, order, an aftermarket rim, and then create a new spare tire. The reason why is I do not care for the donut. Jose told me that the donut is only supposed to be good for about 50 miles range. Well, we agreed that I would wait and get the new tire replaced and that he would send me home with the tire that had the leak in it. Unfortunately, because it was not repairable, I would have to figure out what to do with it, and I was hoping that I could sell it to some type of a Place where they use them for decoration since it cannot be reused for safety. Jose told me that it would take about 45 minutes to an hour for my tire to be replaced and it could be sooner. When he told me that it was 240 2:45 PM he told me to that by three30 3:45 PM my tire would be done. I just started to get online and connect to their Wi-Fi with my work computer and my phone. I was not sitting down more than 15-20 minutes when I was notified on text that my car was ready and that the tire was all replaced. a young man named Cesar was the one who told me to meet him outside. I stepped outside and my car was done. The tire was replaced and everything seemed gravy. I am highly impressed with the efficiency of the store, you definitely get faster service if you order online and book an appointment. The staff was very courteous and very kind and I am very impressed that they treated a woman respectfully and didn't try to price gouge me. I have visited this location in the past when I had my Toyota Camry so now that I have my truck, I will probably be coming here more often as they are less expensive than the dealer. Thank you Marvin Martinez, for running such an efficient and awesome discount tire location. read more

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Let me start by seeing my two tires were flat I spent waiting for discount tires to open. I had an excellent excellent staff who took really good care of me from walking on in frustrated about my day with my tires to coming out with my tires all brand new wonderful deals. I couldn't ask for a better place to go to then to them. I felt just like home and I just am smitten by everyone and thank you guys. You guys are a great team and you guys it's a must see go to if you want your card to be taken care of thank you guys. read more

I can't believe there's so many five star reviews after what just happened I had a horseshoe symbol. Wasn't sure if I needed air. The guy checked all my tires he said they're good new 2022. he told me that it's the sensors I said if that's mechanical, I bought it extran extended warranty on my car. It doesn't expire for another year, would it cover it? He said he doesn't know then he told me if he replaces the sensors even though there was only one sensor that seemed off he would want to replace all sensors because eventually they would be Bad then he says he can't replace the sensor without replacing the tires a few minutes before he told me how good my tires are. I called where I bought my car and the sensors are in fact covered. I have a feeling he knew that I believe because I'm a woman they wanted to take advantage of me. read more

Affordable, timely and good service! This is one of the locations I purchase my tires at. Discount tires offers to pump your air for free. Always met with a good attitude. When people ask where I purchase my tires I suggest Discount Tires. * Military Discount read more

Today 5/9, I came in to this discount tire location to replace my rear right tire under my paid-for tire certificate. The extra coverage. The tire is worn down to a 3. Yesterday I was driving and the tire started losing air rapidly. I had just enough to make it to a used tire shop, who put on a cheap tire to hold me u til the morning, today. I came in to this location as a walk-in. Gentleman put me in the queue and looked at my tire. 30 minutes goes by. While I'm waiting, I scheduled an appointment online just in case the wait took too long for the walk-in. Finally get the tire looked at by Daman. He tells me that my tire's certificate couldn't be honored because of the "uneven wear," but the tire's tread as a whole is 3. I asked to speak to a supervisor, which was Marvin. Marvin was extremely combative, defensive, and flat out refusing to honor my certificate for whatever reason. I'm not sure what his deal is, but the way he was carrying himself is not how you treat customers who've spent $1500 on tires and paid for the extra tire coverage. I do not recommend this location at all. Marvin is the manager and doesn't know how to manage properly. I'll also be filing a complaint. I've been coming to discount tire for years and have never had this issue getting my tire certificate honored. read more

Discount Tire - Rear left tire replaced due to Razor and nail on tread. *given loaner tire until my tire is shipped in* Loaner tire used for one day. - Tires Near Me - San Diego, California

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My partner and I had an amazing experience. Jonathan provided top notch customer service and helped us out with a tight timeline. We will definitely be back. read more

Marvin, the manager at Discount Tire, handled my issue with true professionalism. He took care of everything quickly and made the whole experience stress-free. Not to say his team wasn't helpful, but sometimes you just need a manager who knows how to make things right and Marvin did exactly that. read more

I've been to countless Discount Tire stores in several states over many years, and this is one of the best locations. The staff (especially Francisco) were welcoming, kind, efficient, and knowledgeable. They shared information with me without pressuring me or persuading me to believe I needed new tires or another service just because. You should drive the extra 10-15 minutes to this location - it's well worth it. read more

I have been a Discount Tire customer for over 20 years. I've been with this location for about 12 years. Because of reliable service... - I go through monthly for their free air top and inspection of my tires. - This is the easiest quick check to what is a critical piece of my driving safety. - They can then tell me if I'm close to needing tires. - Prices are reasonable when I need new tires. - I get a fair price and fantastic customer service. I drive fast and tires are critical to safety. These folks are quick, efficient, fair and keep me on the road. Thank you Discount Tire! read more

The professionalism and the service was outstanding. Shout out to Cesar and the manager, Marvin. I drive a 2021 Polaris Slingshot SL, I'm very picky on where I go to service my tires. I know that 100%, my needs will be met and the service will be done in ample time and with care of the vehicle when I go here. The communication & customer service is what truly makes a customer come back. If you're in doubt on whether or not to take your vehicle here, this is your sign to trust them. Thank you Discount Tire (Convoy)! read more

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We were driving to convoy when my husband saw on dashboard that our rear left tire pressure was lower than the others. We stopped at a gas station and saw a screw. We usually go to discount tire Chula Vista but I called the convoy location since we were in the area. From the get go they were professional and had great costumer service. They saw us immediately. Caleb w helped us out and he was very informative. They completed the work in about an hour. Tire rotation and patch up completed. Definitely recommend discount tire convoy! read more

Always a good experience here. Been a long time customer, even from their northern cali "americas tires" locations. Got 4 new tires mounted today. Price is always reasonable, and beats ANY tire shop. I work at costco and I still rather go to discount tire. read more

I went on a busy Monday afternoon, but thankfully had an appointment & was checked in at a reasonable time. I had a screw in one of my tires & after about an hour it was all fixed & ready to go (after the dealership told me it wouldn't be able to be patched & needed a new tire). Everyone was super friendly & helpful! read more