Stopped by Discount Tire on a Monday and was genuinely impressed by how fast and efficient the service was. Even at the start of the week when most people are getting errands done, the team kept things moving and had me back on the road quicker than expected. The staff was professional, friendly, and clearly experienced. They explained everything clearly, didn't push unnecessary add-ons, and made the whole process smooth and stress-free. The waiting area was clean and comfortable, and you could tell they value both speed and customer care. Overall: Quick, hassle-free service with a team that respects your time. If you need tire service done right and done fast, this location delivers. I was given an honest answer no new tires needed, just a tire repair, and tire rotation at no charge. read more

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Emergency repair. Tire caught a screw the day before we were going to California. They fit us in. Needed a new tire, which they had. All warranty work so no charge. DT is the best on tires and customer service. Very customer centric staff. The manager is awesome. read more

Discount Tire - Tires Near Me - Tucson, Arizona

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They love to make money out of the customers by selling their product. Once they get you to buy from them; they no longer give much time and care to their warranty service. All the free services they offer comes at a price. Such as taking your valuable time and convenience from your life. Very inconsiderate in that aspect. They either don't care or prioritize paying customers over other services they are suppose to give to customers that have already purchase tires or other products/services. Every time I've been there for tire rotations, warranty, or any other service; the attention is different as in lacking and take their time. The worst is that they don't keep you updated about the time and when they should have the service completed. No text or call if any delays. And that's not a one time experience for me personally. I live in the neighborhood nearby the one on kino pkwy in South Tucson, for is convenient. But that doesn't matter much when they don' keep me in the loop on how everything is going with the sevice I have taken my vehicles in for. Communication is all have requested from them, because they tell me a certain time to go and pick up my vehicle. But then find out that they have not even started to work on it. Lack of communication, proffesionalism, and care for the customer's time. read more

Excelent service! Have you ever visited a car repair shop where the team member walked out of his office to greet you in the parking lot? Me neither until today. I made an online appointment at Discount Tire on Tanque Verde Road in Tucson. The appointment process is very easy and their texts keep you informed along the way. I was about 15 minutes early but Jon came out to greet me and assured me he would take care of everything. He is very friendly and fun to be around, more like an old friend than a guy trying to sell you a bunch of stuff. We were there only for the included tire rotation and balancing so it was quick in/quick out but everyone there was polite and seemed to enjoy their job. Well done and you have earned my business! read more

Had a screw in my tire. I set up an appointment online, which was very convenient. At the appointment they checked all tires for nails, pressure to make sure. I had a 45 minute wait, which I expected, and then I was back on the road. Great staff, service and beautiful view of the Catalina Mountains while I sipped coffee and waited. Definitely recommend them. read more

Great service from Jon in office and Enrique & his installation team;thank you . Ordered new tires on phone , made appointment to install. Came to office early to pay and do the paperwork with Jon. Downside waiting 15 minutes standing in line to begin paperwork . To consider with 3 or 4 agents have one during busy times to handle those whose tire orders were pre-purchased, rather than waiting while agents going the process of selling and answering phone sales calls . I understand very busy pre Memorial Day weekend . After this experience I'm still happy with this business. I bought from discount tire because there's several offices around the state if needed . Their free air checks for anyone is a great service too. read more

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Great service, needed three tires changed and was done in 45 minutes. Raul was great at explaining what I needed and what options I had. Will definitely go bac. read more

The Discount Tire website is fabulous. It enabled me to quickly identify and select tires for my 2024 BMW X1. It also allowed me to place my order, put in my Veteran identification via ID.me, and set up an appointment. Today we showed up and there was a placard announcing the appointment and personnel quickly arrived at our car before my wife got out of the car. We were welcomed and as we walked into the facility our car was already in the bay with 3-4 technicians ready to work. We were told it might take about 25 minutes but the technicians, which checked in with us as they were finishing up, beat that estimate. Overall it was the best experience and we have decided that we will only buy our tires from Discount Tires for all of our cars. read more

An unfamiliar icon appeared on my car's dash, and my hub immediately identified it as a tire problem. He checked the air pressure and determined the right rear tire was ten pounds down. He pumped it up and drove to Discount Tire on Tanque Verde. When my hub returned home, my car was all better and he had nothing but praise for his experience at Discount. The employees were incredibly friendly and competent. They found and removed the offending nail in the tire and repaired the tire. They aired all the tires and balanced the repaired one. They checked my windshield wipers and cleared the electronic warning from the dash. The car was finished when promised, and all this at NO CHARGE! read more

I booked an appointment online for a late afternoon tire rotation and balance on a Monday. There was a little bit of a line but I'm glad I made the appointment. Tip#1: Make the appointment online and when you get there it will cut you to the front of the queue. Tip#2: Arrive 15-20 min before your appointment because they will also need to inspect your tire's tread depth and car mileage for their records. They also inspect the wear on your tires. In fact they found a nail stuck on my tire and fixed that too. Tip#3: bring your smartphone with you because they give you a link to track the status of your car. I went for a walk while waiting. The person I worked with was courteous and polite. I felt like I was treated well and service was excellent. The car was done before the estimated time of completion so I walked back to the store and picked up my car. Easy, peasy, and smooth. If you buy your tires through Discount tire or their associated website at tirerack.com, you get free rotations and inspections. That's a good value and peace of mind. read more

Discount Tire - Store front - Tires Near Me - Tucson, Arizona

We had a sudden nail in our tire. Stopped in to this location for a fix, and were back on the in road really fast. While waiting, we heard a level of courtesy and professionalism with clients that was impressive! These folks shine and stand out in such a positive way the world of automobile service. read more

This was one of the most efficient Discount Tires in the Tucson area. A real pleasant experience.

I'm really disappointed with my experience at Discount Tire. I went in for a simple tire service, and they broke one of my lug nut studs -- without mentioning it at all. I later took my car to a different tire shop, and they found that another stud had been stripped as well. When I called Discount Tire to discuss it, they told me it was "impossible" for their machines to cause that kind of damage, which is simply not true. Instead of taking responsibility, they tried to dismiss the issue entirely. I ended up going to uTires, and they were the complete opposite. They quoted me less than half the price and finished the repair in a fraction of the time it normally takes at Discount Tire. The experience was night and day. I definitely won't be returning to Discount Tire, and I'd strongly recommend checking out uTires instead. (I paid $350 for all 4 tires) read more

Got new wheels and tires put on my 2021 Hinda Passport today. The Tanque Verde J's dud right by us. Jai, Javier, Joe and Jack were all very professional and went above and beyond. Broke diwn my old wheels, gave me all the hardware etc. Called when my stuff arrived, got me in an out in under an hour, and even let me film for my social media. Next year Imma bring my Accord in. Very cool guys, 5 out of 5 easy. -Lem​ read more

Fast friendly affordable service. That is a good thing!! The staff appears knowledgeable and the people in the garage keep you informed of the progress! read more

Surface is always quick and the guys are so friendly and helpful. Really appreciate their ability to get my car in and out quickly. Says a lot that I feel comfortable to run in and have them doublecheck a low tire reading. It ended up being a thorn through the tire causing a leak a not just the change of weather. Glad I stopped in. read more

shawn was amazing helped me & the deals are great! thank you discount tire i really enjoy coming here read more

I needed two rear tires on my Vette, as usual Discount Tire came through. The tires arrived quickly. The workmanship was wonderful. Discount Tire is the only tire retailer that everyone in my family has used for the last 15 years read more

Manager was not fair he was lying to us not recommended at all, we were treated so good when buying tires but when we wanted to park to get a tea they were kicking us us out of an empty parking lot , and the tea place was full and we only needed less than 5 minutes to get a refill , it looks like they make it a point to chase people out of the parking lot, we been customers of discount tire for 20 years but no more! read more

Always a great place for our family to get tires and wheels! With easy appointment scheduling online and great response from staff. The value and quality surpasses local competitors easily. I definitely recommend getting the certificates on all tire purchases because they save you money each time. read more

Sent my 16yo daughter in to get tires balanced on her car because another mechanic indicated it was the cause of car shaking at 40+ mph. They up sold her over $300 with of tire pressure sensors, including on the spare without explaining it had nothing to do with why she brought the car in. They indicated is was "super important" so she thought it was critical. A hard lesson for a young kid, but also felt unethical. When I called to share this with the store, they just laughed and said well the tire pressure light will be off now. Two thumbs down - believe the associate's name was Jacob. They did acknowledge say the balancing was why it was shaking when I called. read more

I made an online appointment for the next day. I went into the store for my appointment. They were very nice and checked my car tires. I said I mainly drive around town and I don't drive a lot. I also mentioned I want a tire on the cheaper side. We went inside and reviewed the options they had. I chose the tire. It took about 45 minutes. I liked how there was no high pressure sales. The online appointment was very easy and the whole process was extremely smooth. The cost was about a third less than what I was quoted at another shop. Definitely recommend Discount tire! read more

I pulled in and parked and had someone by my truck door as I got out asking how he could help me. Ross was his name and he was very professional and polite. He asked me some more in-depth questions once he knew I wanted new tires. He was able to save me $80 on 4. I highly recommend Discount Tire, specifically this store on Tanque Verde. read more

My son was in the step down ward of the hospital when I walked outside and found out I had a flat tire. This was hands down the most terrifying experience of my life. I have a little Mazda MX3 and put the donut tire on. I honestly needed a tow truck but I made it there. The service was wonderful. I knew I needed all 4 tires when I got there and was expecting it to cost me money. What I didn't expect was the quick and quality service or the care of the people that got those tires on and added a 5th tire in with the rest. I would recommend this location to anyone. read more

Lies again! My dear friend brought her car in because of a low air pressure warning light on the dashboard. Instead of just filling her tires, they unecessarily sold her 4 new tires. The ones they removed had just 19,000 miles and were kept garaged, out of sunlight. They took advantage of an innocent little old lady that went in for an air fill. Worse yet, a similar complaint was posted here for this business just two weeks ago. It looks like a trend so be careful!!! read more

Great selection & prices on tires. At the Tanque Verde location, Ross was helpful & patient answering all my questions before I made the decision on which tires were best suited for my needs & budget. Install was fast & while waiting got to watch a new mural by Joe Pagac being created on the building next door. read more

This shop is fantastic. Service is second to none. I've done a lot of business with them over the years and will continue to do so. The whole staff is great, but a special shout out to Omar. He's professional and knows me by name when I come in. Appreciate that kind of personal service. read more

Store Manager sucks (Jacob) saw me waiting for 4 hours and didn't push my walk-in. It's not every day someone has the day off and Discount Tire doesn't take that into consideration for walk-ins, only appointments. A few things to consider before you are walk-in -good luck -They will take other walk-ins before you depending on how they feel -took 4 hours -they'll lie to you about the wait time -No coffee I'm just one person but they lost me for sure..... read more

I have to blame myself for succumbing to high pressure sales tactics at the Tanque Verde location. Not sure why I was stupid that day. But they slipped in $94.20 worth of "certificates" for the tires I bought! They did not ask if I wanted to buy the certificates. Just added it on. I've been going to other Discount Tire locations for about 10 years. Never bought the certificates, but was always asked if I wanted them. I actually had gone in that store to get a plug in a tire. After explaining for about 40 minutes that that was all I wanted, I was told it would be 1 1/2 hours to get the tire repaired. Why I didn't just leave and get the repair elsewhere, I can't explain. Somehow, my common sense had abandoned me that day. I ended up replacing two perfectly good tires that would have lasted for a few years more. I know that I am the idiot here. I'm going to schedule an appointment with a neurologist to find out why my brain wasn't working and I allowed myself to become 'putty in their hands'. Sneaking in the certificates was some pretty evil shit on their part, though. read more

My family and I were on route to a restaurant for lunch, when I ran over a big industrial nail that punctured my tire. My Acura MDX hybrid doesn't come with a spare tire and the weather was like over 100 degrees. I drove my vehicle to Discount Tire on Tanque Verde Rd, a technician name Ross came up to my vehicle to help me. Without hesitation he started to work on a resolution to get my tire replace. He was extremely professional, friendly, out going and used critical thinking to get my tire replace in a timely manner. Discount tire manager Ross went above and beyond to help me and my family. You have fantastic employee. read more

I need to severely update my review. I was in a car accident 2 years ago and I got new tires/rims put on. I asked for some that would fit without modifications and they showed me some options. I got my SUV repaired and then those installed. I was so happy to fix my vehicle and get her looking beautiful again. Then I take a turn and my bumper almost rips off!!! It's hanging on, but completely separated. Not a good look for a $40k SUV! The WORST PART is the wheel threads/studs weren't long enough for the new rims and they put it on KNOWING that they weren't on correctly and quite literally could have broke off at any moment and I would have potentially rolled over and DIED. Then the manager says they just need to CUT off something from my wheel well. WHAT! NO! Then asks to pay for a modulation to fix it. I agreed to this because it was cheaper for them and it was a mistake. We get the mod done, and they said they needed to wait to finish the claim to fix the bumper and they will update me. THEY GHOST ME! The manager is never to see seen heard from again. I find out TODAY the claim was NEVER SUBMITTED. Now 2 years later the Regional VP is involved with this mess. I'll keep everyone updated. read more

Discount Tire - Sitting in a bay pissed - Tires Near Me - Tucson, Arizona

I have been a customer with discount tire for 10 years. This is the 4th car I've brought in with them. Today I had the worst customer service experience with Cisco. He had a snarky attitude and it seemed he was trying to be passive aggressive from the moment I got there. Instead of trying to make the experience of getting a new tire better, I felt he was trying to make it more difficult and uncomfortable for me. He insinuated we bought a tire fraudulently online because my fiancé ordered the tire online when we made the appointment on Sunday, when the store was closed. He said anyone could use anyone's credit card and he needed a picture of the card. I've never been asked for this except for at hotels? Cisco also pulled me up in the system and he could see I've bought tires there since 2012. I guess he didn't care about that. I felt that because I was a woman, he talked down on me and made sly remarks multiple times. I'm very disappointed. read more

After 3 decades of using Discount Tire, I am leaving. Its service has always been superb but its prices can no longer compete with Costco. Today, I dropped more than $1,300 on four tires. After learning Discount changed the terms of its road hazard insurance add-on, I did research and realized it was no longer worth buying. So I went online and compared prices. Discount's tire prices are competitive with anyone. But their fees are not. Some of their add-on fees were twice that of Costco. And Discount charged for installation where Costco did not. Costco's price was more than $100 less than Discount. The only reason I went to Discount and not Costco today was because I am leaving for Mexico and wanted tires that Costco could not provide for another week. I like Discount a lot but not $100 times 3 cars a lot. read more

This place is a ripoff told me my tires were too big and put the old ones on the front without my consent and refused to put it back the way that I wanted it. Upsold me on stuff I don't need. Don't waste your time here read more

Made an appointment for an oil change and tire rotation. Dropped off my vehicle. Returned an hour and a half later and they still hadn't gotten to it. Absolutely bad service. Go somewhere else. read more

Never had a bad experience at this discount tire location. The staff and service is above all the rest. Either recommend this location and discount tire in general. read more

Russel and his team are super kind and helpful! They helped me get my tires reset for my Range Rover. They have a line of people getting their tires filled. No one seems irritated or unprofessional, everyone working is super friendly and efficient with their work. I'll definitely be back to support such a nice business. read more

Fantastic experience. Frank took amazing care of me. Had a tire leak. Frank got me scheduled efficiently. I think had to come in earlier than scheduled to drop the car off to accommodate the kids' naps. He said no problem. Met me outside, didn't try to upsell me anything, and then they got the work done early. Picked it up without issue. I was emailed a quote before I even got home and was texted as soon as it was ready. Their COVID precautions are excellent. They meet you outside in your car to coordinate things and handle your keys through transference in a plastic bag. I was so impressed with their efficiency and professionalism. Again, I worked with Frank and he was just great. They really did great work in a time when our family really needed a boon. read more

I am done with this Discount Tire location (E Tanque Verde). I scheduled an appointment for a Tire Rotation & Balance at 4:45 PM. I arrived at 4:40 PM. I checked at 5:00 PM and my car was still sitting in the parking space. I will say when the car was brought into the bay, the service was performed quickly. One of the front counter staff came and informed me my car was ready. My son and I went outside to wait for it to be brought up. The counter person, who notified me the car was ready, backed the car out of the bay so fast, I thought he was going to hit the car behind my car. He then punched it going right past my son and me before hitting the brakes to stop the vehicle. I don't drive my car is such a reckless manner and I certainly was not happy to witness him doing so. When he handed me the receipt, it showed the appointment time as 5:00 PM, which was a lie! On 2 other occasions at this same location had under inflated the tires, causing me to have to return to get more air in the tires. I will continue to support Discount Tires, but not at this location. read more

While they put a new tire on me wheel very fast, they didn't actually put it on my car. They said that something was broken and they couldn't get the spare off, and told me to go to some other store they recommended. When I asked for a discount because they only did half the labor, they came up with some BS about how I paid for the tool usage. I suspect they were the ones who broke whatever it was in my spare. They also blatantly lied to my face about the rest of my tires needing to be replaced. I also suspect they recommended some shop a buddy works at so they get more money. I just went to my dealership and they concluded that everything I was told was BS. read more