great service and the manager Fabvian (I apologize if that was incorrect) was phenomenal and an immediate help.

*DO NOT GO HERE FOR TIRE REPAIRS* GO TO BELL TIRE ACROSS THE STREET I came here last year after getting two nails in two separate tires. I was told one tire was repairable and the other was not. When I asked to see the "unrepairable" tire, I was shocked--they claimed a nail in the center of the tire couldn't be repaired. That made no sense, since the center tread is actually the best area for a plug or patch. They then said that while shaving the inside of the tire to apply a patch, they found exposed steel wire. They blamed the nail, but the nail wasn't nearly thick enough to cause that. I pointed out that the wire was showing because they shaved too much rubber off. Their response? "We need to shave it down to assess whether it's repairable." So they shaved my tire until the steel belts were exposed, then told me I needed to buy a new tire. Convenient. This was a one-year-old tire. I ended up having to buy a replacement. When I asked to keep my old tire, they were oddly reluctant, but I eventually got it back. Fast forward to this year--I get another nail and return because the tire I bought from them was still fairly new. Once again, they say it's not repairable. I asked why. The technician said their square internal patch was too big and would slightly touch the sidewall. I asked if they could trim or modify the patch--no. I asked if they used tire plugs instead--also no. How does a tire shop only have one repair method? I then pulled out the tire they shaved down the year before (which I still had in my trunk) and asked the technician if that tire was repairable. He immediately said, "100%--that's the easiest spot to patch." I laughed and told him that this exact shop told me last year it was impossible. He looked shocked and brought it to the manager, who also agreed it looked repairable. They tried again and came back claiming it couldn't be repaired because there was "wire next to a plug." Tires do not come with factory plugs, and I never plugged that tire myself--nor did Discount Tire ever plug it. When I looked at what they called a "plug," it was clearly just rubber. At that point, I had enough. I asked them to put the tire back on with the nail still in it so I could go home. Guess what? I plugged it myself with zero issues. Bottom line: Discount Tire told me--twice--that my tire was "not repairable," and both times they were wrong. This place just wants to sell tires. Save yourself the headache and go across the street to Bell Tire instead. read more

Discount Tire - Discount tire says this is unrepairable. - Tires Near Me - Westmont, Illinois

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Called In minutes before closing time. Kyle got me in as soon as I pulled in. Put a new tire on and was on my way home within 20 mins. I'll be going to this location from now on instead of Homer Glen. These guys are awesome, I greatly appreciate them helping me even though I'm sure they wanted to go home. read more

Discount Tire - Tires Near Me - Westmont, Illinois

Went there to get new tires, they did all 4 tires the next day heading out on a family vacation when I got on the expressway something was off my car was vibrating very badly had to turn around and go back to the tire place. When I got there they said my tires were not balanced properly and they had to rebalance them..this shouldn't happen when they specialize in tires.... Not a good experience. read more

New tires. Very well organized and timing was perfect! The staff was really polite and helpful.

Took my car into the Westmont facility for a nail in my tire. They patched the tire & rotated my tires complimentary for me. I was so grateful! Troy was extremely helpful. I will be back to get new tires, thanks to the customer service level they provide! read more

I come here to get my tire pressure and tread checked. They always provide excellent service and are very knowledgeable. I would recommend them if you're looking to get new tires. read more

Had a 2pm appointment for 4 new tires on my company's sprinter. Came in a little late but was still out by 3pm. I personally talked to 3 employees and they were all friendly, responsive, professional and quick! Waiting area and bathrooms were clean too! It's not hard to see that this is a well managed location. Would definitely recommend. read more

Looks like a hard sell to buy new tires. Went there to have a look at my tires ahead of winter, was advised I should change them immediately. Went to my regular maintenance appointment for my car ( at company dealer service) today and the wheels and tires passed the quality inspection with no recommendation to change / swap. read more

They patched my tire at no cost and I was on my way with in 45 minutes. Kyle is knowledgeable and provided top-notch customer service. Thank you! read more

I had a 3pm appointment but arrived early due to an out of town family emergency. I had an emotional breakdown when speaking to the service man about the incident. I explained with tears in my eyes that I had to head out of town ASAP to be with my family. He prioritized getting me out of there very quickly. They all were so compassionate and professional. Sorry for being an emotional mess but also thankful for the kindness you all showed. I know you have a fully scheduled day and you moved things around to get me out of there. I won't forget it. He also warned of my 3rd tire that was a hairline from blowout. So naturally I had that 9 year old tire changed as well. I'm usually a bargain shopper but their prices and service provided is a great value!!! Thank You gentlemen read more

Excellent service, friendly staff, explained in detail at my vehicle how my tires were showing visible signs of age and wear. Got me a good price on new tires. Finished with my car an hour earlier than promised. Highly recommended! read more

I pulled into the parking lot because my tire was smoking and I really had no idea what to do. Jason was extremely kind and helpful. He found a nail in the tire which he repaired and recommended place to have brake checked. Just awesome, awesome service. I will be back for tires. Thank you so much. read more

I'm done with this location. Made an appointment online which the store never received. I have the email confirmation to show them which they didn't care to see. Now i have to to wait 2 hours to get a slow leak checked out, which will compromise my work day. Manager Tyler agrees that they have problems with communication from their website. People have paid for tires online which the store has no record of. Scary situation and I can no longer trust this shop. read more

Excellent friendly service they go above and beyond to take care of you highly recommend they use them even if you just need air in your tire they don't even charge you read more

rude, unreliable, I told him I needed a tire replaced today. They told me they could do it. They never called me and now my tire is stuck in the shop and I needed to leave to go out of town today. I've been waiting for them to call meand I was told they're open until 630. I'm pissed, like really pissed. read more

Excellent customer service, super friendly and fast!! You can't beat the value and the fact that they are located in almost every city makes it easy if there's ever an issue with a tire we can just stop in any location. I would highly recommend this discount tire. read more

They were fabulous!! It was super busy and I had a screw in my tire. The guy immediately removed it from my tire and saved me an appointment. They are always super nice there. Highly recommend! read more

Holy cow-these guys are next level customer service providers! What a pleasant experience I had today getting tires rotated and balanced (free service since I bought the tires there in 2021). Everyone I came in contact with was amazing, professional and super friendly. AND FAST! I am blown away and look forward to my next trip to this friendly Discount Tire store in Westmont! read more

Patched my tire for free. It took about an hour from drop-off to pick-up. Great customer service. Very happy with service.

Brought three trucks in had problems with each one Cut new tire mounting - took a over a month to get fixed and reimbursed Improper balance - Did not fit correctly when was told yes they will Went to Lombard store and they corrected Westmont errors - squeezed me in a super fast time a+ to Lombard advice stay away - I have 5 trucks and. Would never go back take the advice read more

Discount tire, its products, the service and staff/personnel are the best. Many years of quality assistance and tires - still going strong. Today (4-18-24) at the Westmont store was another example of the quality help from Mike and Tyler et al. read more

Wonderful customer service! Being able to check in online and see the status of my car made this a much easier process than I had imagined. read more

Pulled in with a nail in my tire. Was in and out quicker than estimated wait. Friendly employees that made it all great experience.

Excellent service. Thank you to Larry and Tyler for helping me out figure out 4 tires 2 sensors and safety of my car. I appreciate all the extra help w my fob you went above and beyond Larry to help . So appreciate it. Definitely a valuable employee at this location. Thank you so much. I recommend this location the most. read more

Efficient, fair, great customer service. Do not waste your time anywhere else. They know their business and ensure you get the right tires quickly. Make an appointment to ensure same day service. read more

Guys...ANSWER THE PHONE. It rings incessantly. Get a receptionist. Two times there....it rang the entire time. Drove us crazy. Good service otherwise. read more

I can't say enough about the great service at this store. This is probably the 4th or 5th set of tires I've purchased from them and it's always smooth and easy. Today I dealt with Larry, who could not have been nicer. You must be hiring the right people as I've never had a bad experience. If I could give them 10 stars I would. Thank you! read more

Fast, efficient & fair! What else needs to be said With or without an appointment they do there best to get you in & out without over selling. read more

I have been a customer of Discount tire over the last 10 years. I recently visited this location to check a slow leak. They fixed it at no cost, which i did not know is what they always do. Everyone was polite and very helpful. I recommend this store or any Discount tire location since my experience is that their customer service is Consistent at any location read more

I got a flat tire on a new car. I took it to these guys and they fixed the flat for me and didn't charge me for it. I've bought tires from them in the past for other vehicles but not for the new car yet so I expected some kind of charge for the repair. It was a pleasant surprise to leave with my tire fixed and no money out of my pocket. I thought they deserved some recognition for taking care of me. read more

Great staff, super friendly and informative. Had great customer service from Jason and the rest of the team. Thanks guys!

Bought a set of Cooper Tires from here over a year ago. The price was fine and the tires ride fine. My issue is, I asked if they could smooth the corrosion from the inside of the rims, as the car is 10 years and the previous tires leaked a little. The serviceman said it'd be no problem. They put the new tires on and the guy informed me that they attempted to smooth them but there was too much corrosion. He recommended me purchase new rims. I declined. I began to have leaking issues with all 4 tires almost immediately, in both winter and summer weather. The leaking was so bad that I've left the house multiple times to find tires completely flat. I've also had a tire go completely flat at work, on a cold snowing night which made changing the tire not possible and cost me an uber ride home. I finally took the car to a local mechanic to check for punctures or other issues. Within an hour he informed they were full of crap when they changed the tires and they never attempted to smooth the rims. He did it for me and the tires have not had any issues since. As I said before, the tires were fine and the price was fine. I don't do business with people who lie to my face however. I will not be recommending them in the future. read more

I am thoroughly impressed yet again, which compare to my initial review the first couple of times, I never thought here would be constant improvement, however both the prior time I came here as well as this time when dealing with Kurt, I was thoroughly pleased with their professionalism, tentativeness and accuracy. It seems like I may have been swayed to keep these guys on my radar, a refreshing positive turn of events when getting some new tires put on the other vehicle. Thanks again, Kurt. read more

These guys are great. Brought in a new to me truck purchase to get my wheels balanced, and had questions about the road force balance service. They helped me out, had all 4 wheels done before i could even finish the food i got to kill the time. They also grabbed me a valve stem cap that i was previously missing. Thanks guys read more

I had a great experience with these guys. I kept losing air in one of my tires and I am beyond used to people taking the easy way out (and charging me more) for things that may not have been necessary but they actually care and offer practical great advice. They were able to assist me quickly and offered a quick and effective fix for my car. While in the waiting room I actually caught myself being impressed with how great the attitudes and service was that they offered to each customer . I can't speak highly enough of this company and recommend them to anyone with tire needs ! read more

To me, a service provider is all about the quality of the people you interact with. Discount Tire consistently hires the best in the service industry. Period. Jase was an incredible help, very personable and surprisingly compassionate. While I was sitting in the waiting room for my car, just hearing how the employees, especially Jase interacted with customers with flat tires and other issues really showed a standard of character you aren't likely to find in many other auto repair specialists. Hearing the words "I'm sorry to hear that" with a true sound of empathy for someone who seemed a little distraught by a flat tire is a hard thing to train. I'll keep being a customer of Discount wherever I go because of people just like Jase (and Dominick who somehow ends up working at every Discount Tire I go to). read more

Soooo, I got rid of my Mercedes Benz E550, and I traded it for a newer E350... Wanted new tires and wheels .... And I got a super awesome deal from Discount Tires. I can't say enough.... The new manager, Ryan.... Is extremely nice, just like the previous manager Brian.. The rest of the guys are courteous.... Jeff , Taylor, Salvador .... They called me as soon as they got it... My car looks classy but sporty... I got 19s Mandrus Mannheim ( gunmetal definitely no no to chrome) official MB wheels and Michelin All Season (top of the line) tires... read more

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Erik was an absolute pleasure to work with, definitely see him going places in the company.

This is our go-to shop for any tire needs: flat, repair, purchase new ones, etc. We bought a new van last year and had a screw in one tire. Brought it in and this shop repaired the hole for free. They quoted us on some all-weather tires since the ones that came on the van when we purchased were not going to get us through another Chicago winter. Well, the weather quickly got nasty and I called today, the day of our first bad "snowstorm", to follow through on getting the new tires on the car. They happened to have them in stock, squeezed us in on this super chaotic day and here I am waiting for my car- THREE HOURS after they "closed". I spoke with Josh and Jason on the phone before coming in. They were so kind on the phone explaining they know the storm's coming and they'll stay as late as they need to in order to make sure everyone's safe out there. How awesome of a shop! Also, not that this pertains to tires but I think it's so awesome. They're supporting No Shave November and have it proudly displayed on the counter where customers wait. How great of a company! read more

Discount Tire - Supporting No Shave November! - Tires Near Me - Westmont, Illinois