We recently had an emergency situation and had to buy a OW ticket pronto. I got on Kayak and this…read moreonline travel agency gave me the best price on the itinerary I wanted. I booked it online around 6:30pm for a flight the next day at 10:00am. I was getting nervous since after an hour of booking, I had not gotten an E-ticket confirmation. I chatted with them online around 8pm and they said the ticket was still processing...to make long story short, it took my 4 online chats and 9 hours of waiting time....along with a threat to cancel my ticket with my credit card company before I got the final E-ticket and airline booking confirmation code. The last chat came with a "your original ticket price has changed...now it's $275 per person more".....I pushed back hardly ....until the agent said they would waive the "price increase". So much wasted time and energy on a process that should take seconds with any other reputable travel agency. STAY AWAY........

Absolute scam. Avoid CheapFlightsFares. I agree with many of…read morethe comments here. I booked a flight through CheapFlightsFares and realized about five hours that I needed to cancel. Their website, and Kayak's website, both reference a 24-hour cancellation period. When I called to cancel five hours after the booking, the representative spent several minutes trying to pressure me into booking a different date instead. I repeatedly explained that I only wanted to cancel. He kept pushing until I finally had to be very firm and ask him to simply process the cancellation. Then he told me British Airways was keeping $595 as "airport taxes and other government fees" and that CheapFlightsFares could only refund the fare portion, which was around $2,200. They told me to call British Airways, so I did. After speaking with a BA manager, I was told that British Airways has a 72 hour international flight cancellation policy where, within their stated window, they do not keep even "one dollar" of the fare or fees. While I was still speaking with British Airways, the same CheapFlightsFares representative called me back and suddenly said they would make a "one-time exception." After arguing with me and repeatedly lecturing me about my tone, he eventually said they would refund the full amount "as a courtesy." I never received a clear written confirmation from CheapFlightsFares. Everything was relayed verbally. The entire interaction felt deeply unprofessional. The representative appeared to be making up policies as he went, changing the explanation when challenged, and refusing to answer direct questions. He also repeatedly focused on my "tone" rather than explaining the charges or providing documentation. Two days later, there was still no evidence of a refund. The sale had processed, and I was still charged the $595. I understand refunds can take time, but after the first interaction, I was not comfortable relying on a vague verbal promise. My credit card company recommended that I get written confirmation from CheapFlightsFares. When I called again, I was routed through multiple people who kept saying I would only be refunded the $2,200, not the full amount. Eventually I was transferred back to the same representative from the first call. He again lectured me about phone etiquette and repeatedly told me I "wasn't listening," while refusing to provide the written confirmation I requested. I asked for some type of confirmation at least eight times; each rejoinder was about proper conversational etiquette rather than responding to my request for a cancellation confirmation number or other documentation. At that point, I told him I would report the company to the BBB and blocked his number. This was one of the worst customer service experiences I've ever had. I'm also going to contact Kayak, because I do not understand how CheapFlightsFares is being listed alongside legitimate companies like Expedia. Based on my experience, I would strongly recommend avoiding CheapFlightsFares entirely.

A big shout out to Dinaz at Unitravco Travel. I was going to California for business earlier this…read moremonth and my departure date kept changing. Once there I ended up staying longer and Dinaz helped me with all the unexpected changes. At one point during my 9 day stay , Dinaz was on vacation herself but she was still was kind enough to cancel a refundable airline ticket and rebook a new one for my return trip . This is the first time I worked with Dinaz and I could not have done all of these bookings without her. Thank you Dinaz !!!

Another trip extremely well planned by Nanci at Unitravco in Madison, New Jersey. Nancy is…read moreextremely detail oriented and planned a wonderful vacation for myself, my husband and three children to Paris and London. She goes the extra distance to ensure our wants and needs will be met. I really like that she offers many suggestions of places to see and places to eat that I would have never thought of. From planning our family vacations in Portugal, Spain and Italy to this years African safari, our family feels as though they have really seen the world. Quite honestly, I wasn't really knowledgeable about the different things to do at all of these places but Nanci was like a walking tour guide making sure we would see all of the highlights of each city we visited. From a very satisfied customer, I would highly recommend this travel agency and especially loved working with Nanci!! Bon Voyage until our next vacation!!

The owner , Bernice Davidson, was kind and helpful until I had problems with my trip to Spain and…read morePortugal. As soon as I had problems with my room request , she referred me to the 3rd party she booked and I did not. When we encountered downpour rain in Portugal,& did not want to tour the cobblestone city and found walking slippery and unsafe, she became argumentative and would not even involve herself in alternative booking solutions. I had spent well over $40k in bookings with her and she would only refer to an itinerary contract she sent as binding . I've had many travel excursions change bookings and find alternative solutions due to weather. She would not.

I have to say I am extremely disappointed in my experience with Marianne at this travel agency. She…read moredoes not return calls or emails and when I go there in person she is always saying the computer is down. I booked a trip and she lied and said it was charged on my card and I kept asking for the statement and remaining balance for weeks and then after numerous emails and calls she charged my card like two months later and blamed accounting. I lived in Madison for years and will never use this travel agency again. I usually just find trips on my own anyway. If I were her manager I would question her ability to perform her job. Stay away from here and book on your own as it is not worth the hassle deAling with her, I am sure she is a good person, but not good at this job.

Our driver, Moe was prompt for our pickup to Newark airport. He was kind, made sure we had all our…read morebags and documents before we left the house. Great communication, always texts to reconfirm pickup & drop off. Clean cars, I Highly recommend Jersey Finest Limo.

Took my 95 yo mom to Salt Lake City and Moe and Al were prompt, helpful and in constant…read morecommunication to ensure we were taken care of. Would definitely recommend and use their services again.

Beautiful hotel, lovely staff, the privacy of the rooms supreme. I've worked in hotels for ten…read moreyears, my only complaint is the balconies. They're not functional. They have sharp floors that are grated. We stayed while it rained and made sure we were on the 3rd floor for coverage, but it doesn't matter. The rain comes through, we just wanted to sit and have coffee. There's a light you cannot turn off, and the heating/cooling system is on every balcony so even if you turn tryouts off you hear everyone else's. You might as well have no balcony. But it's still worth the visit. Such a great hotel but the balcony's are awful. And no privacy, can see the people above you and below you. It's honestly just for show. Other than that I'd stay again and not get a balcony room. I think it's to deter smoking but it's not even cozy, it's sharp, and not private. Great view but there was a wedding so saw everyone on the balconies and can hear and see everyone, they need to be designed to be functional not for show.

2 stars for ambiance. Minus 3 for everything else…read more As we entered and checked in, there were screaming children at the bar. At the elevators, we could still hear them. We wanted to sit in the lobby, but there was trash at the fireplace. The lobby was unclean ie the couch, table, fireplace area. There was no coffee or cream in our room. It took 40 minutes for them to come up. They brought cream and sugar and no coffee. We called the front desk twice to rectify this issue. There was a phone in the room that did not work and no phone cord, which is a huge safety issue. There was yelling and slamming doors at 6am outside of our room in the hallway. There was also no body soap in the shower, when we showered this morning. We will not be returning, as this was another disappointing stay.

I called and a rude lady answered the phone saying "who is this?" I said my name and mentioned that…read moreit's my first time using a travel agent and asked if she could explain how it works. She said that the agent will be in tomorrow from 11am to 1 and to call back. I said ok but before I do that can you please explain how it works in general. She said "ugh I can't talk right now." Not welcoming, or helpful. She could have been polite and asked to put me on hold or something but yea safe to say I'm not calling back.

Yurek Majcherczyk from Classic Travel is an expert in his field who plans group trips from Poland…read moreto Peru and around the World. I have booked 4 private tours with this company and found their services to be excellent. Margaret Majcherczyk arranged my trips to Spain, Morocco, Egypt and most recently a safari to East Africa. Classic Travel offers great services to their clients and they never disappoint.

Xplorearthwith us planned a 9 day Sicily tour for us. It was the most amazing trip with the best…read moreitinerary and guides. All the hotels were top notch, guides were world class and the activities were so fun and engaging. All the logistic related to transfers, hotel checkins, boat rides were taken care of so seamlessly. We didn't have to lift a finger. For every evening the dinners were planned at highly rated top notch restaurants. Can't wait For our next trip with them!

From the owner: Travel Curator Planner…read moreAdventurer

I needed a ride to Newark airport. Rob was personable, polite, reliable and arrived ten minutes…read moreearly to my 6 am drive. He is a great conversationalist and explained in detail exactly where to meet him when I arrived back into town. You cannot go wrong with Robs.

Family friend. His mom and my mom were close friends. Rob is a super nice guy. You can't go…read morewrong with his service. One time, one of his other drivers took my mom to a show in NYC. I can't begin to tell you how nice and how respectful this man was to my mother. This is like getting a ride from family. Highly recommend him.