Horrible service! 9 year customer and asked to change out my android phone to a iphone due to…read morebeing hacked. Lady asked to see my identification so I gave her my license and phone number. She immediately told me she could not help me and I was not on the account. Asked to speak to the manager and he didn't even look at the account but said he couldn't do anything. I called the corporate office and confirmed that I was indeed listed on the account. I'm a veteran and understand that my service included protecting people with an agenda of hate but I don't have to like it and will call it out for what it is. Shame....Shame Elizabethtown Verizon Store

From the owner: Visit our store at Elizabethtown for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Tyler B…read more 5/5 highly recommended this store - Professional and very knowledgeable staff. Never a disappointment, got exactly what I needed and my bill made even more affordable!!!! Thank you AT&T Elizabethtown, for making me feel prioritized as a customer. *** i highly recommend making an appointment- to avoid wait time.(if you're in a hurry or lack patience) **** Brandi is wonderful.- so kind and upbeat she is truly knowledgeable and makes the experience so enjoyable and pleasant... which is not what most would expect from a wireless company!!! You can request her upon arrival but also when making appointments! You will not be disappointed! Plus, she is easy on the eyes, if you know what I mean She even went as far as to allow us to FaceTime her off the clock to help with our internet setup and went out of her way to contact us afterwards to make sure that we were pleased with our new business internet service (we are more than pleased) Our business is very new , we went in not knowing what to expect... but she made our transition to a business account top tier!!! She answered every question that we had (we questioned everything, lol) and put our anxieties to rest as we stepped in to our future endeavors! Our business is thriving and we owe great thanks to Brandi and her contributions ( and lots and lots of hard work, we were a lot to deal with ) Thank you Brandi and thank you Elizabethtown AT&T. If there were a way to give more than a five star review, I would!!!! Customer service is sadly so disappointing nowadays- People lack integrity and empathy- However, that could not be more opposite of every single one of our in store experience at this store and working with this pretty gal (both brains and beauty ...what a rarity) Loving my 17 pro max and iPad Pro! I'll be back for that ultra 3

This place is an absolute joke. I went in yesterday to get my commercial account upgraded. They…read morewouldn't allow me to because my license had expired by six days but reassured me if I would go get them renewed, they could service my plan. Keep in mind I live an hour away from the store. I went today and had my license renewed. I came back to the store to which I was denied again saying I had to wait 30 days until the hardcopy of the real ID came in the mail. To assist store managers stood for 20 minutes, telling me they needed a passport from the United States government to service my cell phone plan. I have been with AT&T for 14+ years with my business. This is absolutely unacceptable. I only give a one star rating because there's nothing less and would give a -10 if it were available. Whoever the store manager is at this location, really needs to get a handle on things. There were a couple new employees in training that were super nice and accommodating but overall it is very hard to get help here. I thought it was ironic that the assistant manager said that the only thing they could do was allow me to pay a bill. Maybe they will get a real business plan together soon. I don't know how in the world they keep their clientele.

Just a word of warning, if you deal with T-MOBILE, BEWARE. When I signed up, there was not full…read moredisclosure & as all information was not discussed, I was basically lied to & got into a situation I wouldn't be in, had they made everything clear. Guess it's BUYER BEWARE for sure where T-Mobile is concerned.

I went to T-Mobile in Elizabethtown KY to purchase a charger on yesterday. Kelsey was the clerk…read moredirected to assist me. After telling her what I needed she asked to see my phone. I told her it was a Note 9 thinking this would suffice and she doesn't need to touch my phone. She repeated let me see it. I repeated it's a Note 9. She then gets a bad attitude, STARES me down and responds to me with a very nasty tone. I respond by telling her to not get an attitude. Obviously upset I must have been pretty loud because the other customers and salespeople are looking at me. I then go on a rant about the poor customer service in this store each time I come to this particular store. I had even stopped and drove the almost 1 hour to Louisville each time I needed something. My advice to the sales people in this store is that if you don't have the customer service skills - which Kelsey displayed that she does not have - then choose another career field. Nobody wants to pay for service and get treated badly! I DEFINITELY DO NOT AND WILL NOT!! So get it together KELSEY!!!

It says it closes at 9, and I tried to get in from 7 and they treated me badly and told me it was…read moreclosed. There were two guys, one with black hair and the other blond.

Verizon currently has a commercial for "any phone, any condition". That is false. I had to make 3…read moretrips up there with 4 phones. Finally got verizon to accept one. They need to change verbiage on commercial. False advertising.

Walked in today with an issue regarding my iMessage, not wanting to work I was greeted instantly at…read morethe door by Lincoln. He was very knowledgeable, very polite, very professional that my problem taken care of in less than 15, highly recommend this location.

Do not trust these guys. We stopped by their red carpet event to upgrade 1 phone. Apprehensively…read morebut with their assurances we agreed to change our other 3 plans with the understanding specific things would not be affected. Most importantly our daughters would keep their hot spots and our Disney bundle would be unchanged. LIES. Our daughters lost their hotspots and wife who never uses it got it on her line, which is a waste. The Disney bundle we had was free and did not expire is now, 'free for 6 months then $10 a month'. Don't trust them.

I despise going into any cellphone service due to the frustration and lack of one positive…read moreexperience in one.... Until now! Kadie Hays was amazing and assisted me with all of my questions. I really couldn't have found someone better to assist us with our new plan. We are looking forward to staying with cellular sales :))))

Great location. Had exactly the model I needed. It took time to switch over from a dead, dead, dead…read morephone but Gideon Hull was terrific. He was patient, explained things well and found the best group plan for our family. I'm grateful for the wonderful service & good advice.

Nick was very helpful in getting me upgraded to a better plan and a new iPhone 11! I highly…read morerecommend this store!

What a lovely set of employees. The two men greeted me at the door and offered me coffee! They…read morefixed my issue by calling tech support and both working together. Whether it is a small issue or a highly technical issue, they will find the solution! Thank you Verizon!

Worst company I've seen in my life I've had same monthly problems since 2016 have made more…read morecomplaints about it than I can count still to this day nothing has been done to fix my issues I'd stay fare away from this company I'll give Verizon a month if no better I'm dropping them for good.

The customer service is very poor. We set up automatic withdrawal with a void check and they messed…read moreup the process which resulted in our phone being turned off. Then when I explained what happened they refused to turn our phone back on.

Dayna, Sales Rep. provided great service to me and solved my issue like a Boss. I am so grateful…read morefor this store, and it's professional and personable staff.

I do not recommend setting up business service at this location. Rob sold me the $10/line bring…read moreyour own device plan with $2.47 in taxes and fees for each device. My first month's billed was over double what was expected. Rob said that he would make it right, but the next month the bill doubled again. During the sales phase Rob was responsive to questions. Since the sale, he has not responded to my questions and I have been forced to cold call him at the store, but even that has been ineffective. Back to T-Mobile for me.

I despise going into any cellphone service due to the frustration and lack of one positive…read moreexperience in one.... Until now! Kadie Hays was amazing and assisted me with all of my questions. I really couldn't have found someone better to assist us with our new plan. We are looking forward to staying with cellular sales :))))

Beware that this place is a shit hole and its employees are awful human beings…read more This business sold me a defective phone, tablet, and wireless charger. The case for the tablet broke within a week, as did my phone charger. They sold me 2 screen protectors where the codes didn't work and couldn't get registered. When contacting customer service it took them 3 weeks to give me a call back only to be greeted with a smartass attitude, "well how is any of that our fault?" That's a good way to greet someone. When I tried calling the store to at least get new codes, they hung up on me. I am now screwed over with broken electronics. And 2 screen protectors that are useless because they did not apply them correctly and I couldn't register them so now I cannot file a claim. This is not a Verizon store. So if you are a Verizon customer, be aware that you cannot handle any of their business with Verizon directly so you will be immediately screwed over. Everyone save your time and money. I was in a rush on my lunch break and needed a new phone and made the absolute worst mistake of my life going there.