Yesterday I had THE best experience with a customer service lady by the name of Monique. She took…read moreher time to find me the most FANTASTIC deal for my internet. She also made sure I was completely satisfied with the package she found for me.. While she was searching for a package we were shooting the breeze like we knew each other for years.. I felt her ENTIRE energy through the phone! If you call frontier ask for MONIQUE. I hope her supervisor or upper management see this and give Miss Monique her props!!!! I've been a customer for almost 10yrs and she is by far the best CS I spoke with. Stay Blessed Miss Monique Thank you Mrs Daniel

Internet is good. Phone service and Customer service is terrible! I have been a customer for less…read morethan 2 weeks and I have called Frontier 10 times. Someone came out to fix the phone problems but never tested the connections....I still have the problem. I emailed the CEO of Frontier as well as the CEO of Verizon...as Frontier is now a Verizon Company. No response yet!

Store representative was very friendly, helped me through the process and made it easy.read more

If you enjoy having all your precious god given rights to you time, to be railroaded & high jacked…read moreby Xfinity, then this is your company. An hour & a half on the phone ; an hour & 1/2 of MY TIME which I will never get back. These jerks had the stupidity & audacity to destroy my day. I was as unable to get to any of the important things on my to do list. So kudos to Xfinity. They destroyed my day, and this is not the first time! I now officially abhor tv, and anything to do with it! THANK YOU SO MUCH XFINITY!

Apart from inconsistent dependability and "constant" notifications that my service is unavailable…read morebecause of "upgrades," Xfinity's customer support system is the worst I've ever encountered. They put you through the brand-new hell of a "automated assistant" that refuses to connect to a live agent and just keeps asking the same SCRIPTED question. One would think that in this "day and age of AI" the BOT would be more "intelligent"!!!!! Would it be so hard to include a customer service phone number on your website, Xfinity? Why must I look for a way to get in touch with you online? I have lived in Virginia, Alabama, and even S. Korea but this is the worst cable provider I have ever had by far. I had to award at least one star because there was no option for a negative star.

I needed a phone the same day because mine had malfunctioned. I stopped In to see what my options…read morewere. The team there did a great job getting me a new phone and better plan that I saving on now. Thanks!!

Extremely professional, kind, knowledgeable staff. Treated me with utter respect and listened to…read moreme ramble about my phone issues. I highly recommend this store for all your phone needs. I liked them very much.

I have never witnessed a service technician go above and beyond as Brennan did.My television would…read morenot communicate with my home theater system,He not only tried a new adapter but took me to the retailer in his company van to exchange the television for a model that would work.Even the girl at the service desk said"you brought your own technician". Kudos to him and his supervisor Frankie,who followed up with a call later. I just could not believe that kind of dedication still exists today. EASTERN VIDEO SERVICES...THE BEST BY FAR Thank you Joe D.,a customer forever

I contacted AT&T on December 27th due to a problem that we were having with our service. After…read moretalking to the customer service representative, it was determined that we needed an updated box since we have had the same receiver box since 2010. An appointment was set up for Monday December 31st. We received a phone call on Sunday night stating that the appointment would have to be cancelled as the technician did not have a receiver box (which I believe is necessary for any Direct TV customer) and the earliest they could come was Thursday, Jan. 3rd. We continued to have problems with the sound on our receiver (which was the original problem that caused us to purchase a new television) We contacted customer service again and the earliest appointment we can get is Monday January 7th. After spending over 300 dollars for a new television and missing work as they did not call until the night before to cancel we are told that we will have to wait a week and a half to resolve this problem. I feel that it is poor customer service as we called on December 27th and they set us up as a priority and got an appointment within 2 days and then appointment cancelled the night before. We missed work and when calling customer service stating that they could not help us even though the equipment that they supposedly was out of was a common piece of equipment that any customer needs. After being a customer for over 20 years I feel that is is a disgrace as to how they treat their long standing customers

I found Hank through iCracked and he came to our house the other evening to replace batteries on…read moreour iPhones. He was very responsive when setting up the appointment. He was also very good regarding communications prior to his arrival. Hank was professional and very skilled regarding the repairs. He had the old batteries out and the new batteries in like it was nothing. He also give the phones a good cleaning and a once over. In addition, he sat with my wife and I to go over a number of settings that would help preserve battery life and protect privacy. That was a really nice touch. Furthermore, he offered to answer any questions we may have on the phones going forward. He also left us with his business cards. I really recommend working with Hank! With the work he did, we'll easily get another year out of our iPhones. He has his own business in addition to the work he does with iCracked. He runs iDevice Repair out of Seymour, CT.

From the minute I contacted Ngawang he was extremely prompt and professional. His service was…read moreprovided in the comfort of my home. I did not need to waste gas driving to the mall, leaving my iPhone for five days wth some of the dealers, or worry about waiting in line. He arrived at exactly the time that we set He was extremely friendly and proficient in his work. I did have the option of him coming to my home or meeting him at a central location like a McDonald's or Dunkin donuts. I chose the home because it was much easier for me. What a difference his service is over the service you get in the local malls. He explained every step of replacing my cracked iPhone. He double checked the entire phone after he was finished with the glass replacement to be certain everything was working perfectly. I highly recommend Ngawang and his service for any of your phone or computer repairs. Don't hesitate to call him for the best service you will ever find. Thanks again, Christie from Watertown

We had DirecTV satellite service for several years, then switched to Dish a few years back for a…read more(slightly) lower subscription price. When Dish kept increasing our monthly fee, we decided to switch to DirecTV Stream. After I signed up for the "no-risk" trial of DirecTV Stream, I called Dish to cancel that overlapping service. At that point, Dish transferred me over to a customer retention specialist who made me an offer that we could not refuse. At that point, I signed up with Dish, then called DirecTV to bail out of their service. Good luck! I was beyond their 14-day trial and could not cancel without paying them for the entire 2 year contract. They were holding me hostage. I then called Dish to explain the situation to them and to cancel that service that we had just ordered the day before, and THEY also tried to hold me hostage and expected me to pay for an entire 2 year contact. After threatening Dish with legal action and reminding them that the contract could be revoked within 3 business days, they caved in. So now we are stuck with DirecTV Stream for 2 years. It came with the one Gemini device and remote. We have two TVs, and I was not willing to pay them to lease another remote, so I bought two more online. We have had frequent and recurring problems, where we are watching recorded programming and where an error message suddenly pops up, saying that it has lost our Internet connection (which is total nonsense). The only way to escape this when it happens (error code 10007-013) is for me to restart the device. I had to do this yesterday and again today. So much for "streaming". I called DirecTV when this occurred today, and their technical support was totally useless. She wanted me to reboot my Starlink modem, which is working fine with a dozen other devices in our house, including the other TV. I have also had issues where I have had to totally reprogram one of the Gemini remotes after it kept freezing up. Waiting for this contract to end is worse than waiting for the next election cycle.

Direct tv offered $200.00 rewards visa gift card for new customers that took the higher priced plan…read moreafter 3 months of service. I did that and here I am 6 months later....They didn't send me shit !! Freakin lied to me !!.....Watch out fer this cable company.

I've used Ed since an ice storm in 1996 knocked out the phones in my telemarketing center. Ed set…read moreup new lines for us so we were the only ones in our building with service. Another time he ran data lines through abandon pipes under our warehouse so we could connect the buildings without having to add more wires. Ultimately, using the deserted pipes underground, Ed replaced all of our lines with high speed data lines so we ran at over 200 mbps which was unheard of 10 years ago. As the wireless world has evolved, so has Ed's company. We are very data driven and Ed has always stayed ahead of the technology and upgraded us to new software and systems through the years. We were one of the first companies to go totally wireless and this ultimately ended up saving us a lot of money on monthly bills. Ed has done work for us for over 20 years and they always answer the phone, they always send someone right out and they always let us know what our costs will be. They are as fine a vendor as we deal with and I have to add that Ed does a significant amount of work, pro bono, for Hartford homeless shelters and soup kitchens. He has never mentioned that part of his business to us (I'll bet to anyone). He is that kind of man.

Our company (The Granite City) has only ever used Ed the Phone Guy and he has exceeded our…read moreexpectations. He has upgraded our whole system throughout our company. He's always on time, reliable and most importantly trustworthy! We always recommend him to all of our customers. He's become not only our phone guy but a customer and part of our family! There's no one else to use but Ed!!!! Sarah - The Granite City

I hired Orlando to anchor some furniture. He drilled holes on the top of my furniture and put the…read moreanchors in the wrong spot. Not only did he put the anchors on wrong but he messed up my furniture. I hired him based on his great reviews and said he could do it. This is easy basic stuff now I'll have to pay for it to get it redone.

the best service the tech was on time and really nice he help me by mounting my tv and assemble my…read morefurniture and the price was good