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    Verizon

    3.3 (4 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 week ago

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    Ask the Community - Verizon

    Best Buy - hey guys rebecca just got relased from mental hospital oicked up a roomba vaccum on my way home.

    Best Buy

    (26 reviews)

    Went in and realized it wasn't the same as it used to be to be years ago. All employees were very…read morefriendly and helpful. Found what I needed but shelves were spotty with merchandise to choose from. Appears to be struggling to stay open so shop them.

    This was one of the worst retail experiences I've had, and after this, I have no intention of…read morespending another dollar at this Best Buy. I went into the store looking for advice on prebuilt gaming PCs with specific components. Instead of getting recommendations or speaking with someone who actually understood the products, the employee simply read the specifications off the display cards. I was already capable of reading the cards myself. The entire reason I asked an employee was because I expected them to provide knowledge beyond what was already printed on the shelf. If your sales staff can't answer basic questions about the products they're selling, what's the point? The refund process has been just as disappointing. I canceled my purchase after changing my mind and was told the money would be returned within 5-7 business days. That timeframe has passed, and my money is still tied up. It's unacceptable to leave customers waiting on hundreds of dollars longer than the promised window with little to no communication. Trying to get help online was an even bigger waste of time. I sat waiting for over an hour for customer support, only to walk away without any meaningful assistance. In the end, I was effectively told the issue would have to be handled through my bank anyway. If that's the only solution, why waste customers' time with a support system that doesn't actually resolve anything? After reading other reviews, it's easy to understand why this location has such a poor rating. The lack of knowledgeable employees, poor customer service, and frustrating refund process make for an experience that's hard to recommend. On top of that, it feels like the biggest priority is getting customers to sign up for a Best Buy credit card rather than providing actual service or expertise. This experience completely destroyed my confidence in shopping here. From now on, I'll be spending my money with local computer stores or online retailers like Amazon, where I can at least expect better service and a smoother buying experience. This store has shown me that customer satisfaction is clearly not a priority.

    Verizon - mobilephones - Updated September 2026

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