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    Spectrum

    Spectrum

    (9 reviews)

    Worst company I've ever dealt with!!! Do not use Spectrum if possible. Reps lied, promised…read moreservice was never delivered, and after I asked to speak to a manager no one called back. CUSTOMERS BEWARE!!!!

    I went to this store for a simple exchange on my cable box. After only 2 months, it was already…read moremal-functioning. The tech agent gave me the option of either waiting til they mailed out a new box, or go to a spectrum service location. When locating the facility, I noticed they had terrible yelp reviews and couldn't understand why? This location was 1/2 hour away but I decided to go anyway. When I arrived, there was 1 young girl waiting on a couple. She appeared to be the only agent. After waiting 1/2 hour, 4 more people came in and were all waiting in line. This same girl was still helping the same customer. Finally....another lady came out. I gave her my box and she had stated, "I hope it's a rented one and not bought, because then I can't exchange it". Not sure why this makes a difference but I thought what a huge inconvenience that would be. Luckily it was rented and I was able to make the exchange. As I was leaving, I noticed the lady that waiting on me was scolding 2 of the 4 people who were waiting because they moved 2 chairs 8ft so they wouldn't have to stand the whole time. It's unfortunate something as simple as a cable companies corporate store makes it so difficult and unpleasant for their customers when it should be a place of convenience for their customers.

    DISH - televisionserviceproviders - Updated June 2026

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