Will definitely recommend and use them again! Very kind and helpful. They are willing to explain…read moreeverything going on and give you advice to help in the future. They had my truck in and out and did a great job over all.

Terrible is the best I can describe the service. I had a specific appointment to have my truck…read morelooked at. I brought it in with a relatively minor problem. Sadly, the shop uses appointments like doctors. Where appointments are for patients, but not for the attending physician. So, I waited a couple of days to get the appointment, and had the truck towed in before the specified time. They never called me, I called them, ONLY to be informed, they never got to my vehicle and it would be the next business day it would be looked at. The shop was closed for the weekend, ugh! I waited until later the Monday afternoon, still no call from them. So, I called again. And, got informed they couldn't look at my vehicle until Tuesday because they were short handed. I finally got a call on Tuesday the truck was ready. When I asked about getting a discount due to the truck languishing in their shop for 2 days, (plus the weekend they were not open). They got really pissy with me about me being irritated due to not getting my truck back "sooner". I was charged the full price. No apologies, MY RECOMMENDATION, IS TO TAKE YOUR BUSINESS ELSEWHERE. ITS A SHIT-SHOW for customer service. Please explaine to me in specific language exactly what an APPOINTMENT is for! They were great at excuses but terrible at service. Never use them!

They did a super job on my 4 wheel alignment. Let me explain why .... The technician did the…read morealignment, drive the car, comes back and says it isn't to his standard. Pops that bad boy back on the rack and tweaks it more. Takes it out and drives it again ... Good to go. Just the fact that he was interested and determined for perfection sold me right there.

We've been bringing three family vehicles to Kelly's Auto for a while and were happy in the past --…read morebut recent experiences have been very disappointing - prompting our first review. We were charged quite a bit for preventative maintenance, and immediately afterward, the steering wheel started shaking -- something that never happened before. When we brought it back, we waited two days with no updates. After a long hold on the phone, we were told they found nothing wrong. Oddly, the A/C felt colder when we picked it up, suggesting a test drive may have just happened. Another vehicle took nearly two weeks just to get in. Once dropped off, they forgot we even brought it in, quoted repairs we didn't ask for, and never called when it was ready -- a recurring issue. The staff is friendly, but communication and reliability have seriously declined. It feels like they're too busy to care, and that's disappointing after being loyal customers for years.

Rick schedules my Escape in as needed depending on the issue. Recently, I needed a battery and…read morecould not for the life of me remove the old one since Ford now crams them under the windshield wiper cowling. He got my car in the same day and had it completed within a short time frame. The mechanics are professional and I know the issues will be taken care of. I did ask for a heavy duty battery so I don't have to go thru this again any sooner than I have to but was willing to pay extra for that. About 6 month ago I needed all 4 tires. Being between jobs at the time, Rick got 4 new tires for less than 2 Michelins (my preferred brand) would have cost. I can always count on him to educate me so I can make better decisions based on my current situation and doing the job right. Thanks for giving me peace of mind!

searching for a new place for an oil change. I didn't want to go to "an only oil change business"…read moreand I came across Batten Automotive. First impression was that the office and waiting room is immaculate which means pride in their business to me. Just asked for oil change and air inflation of tires. They did not try to take advantage or push further work. They were very busy with job orders but still fit me in. I will go back and would highly recommend Batten to anyone. Happy Customer. Rose B.

Already reviewed this business a couple of years ago and I'm still using their services for oil…read morechanges on all three family vehicles and a lot of mechanical work. Very satisfied with all their work. Never disappointed.

Genuinely a terrible experience asked for replacement cv axle work to be done first time around for…read more1053$ after taxes as that happens turns out there cv axle was "defective" so we had to run back to the shop that we're not local to reason we went in the first place cuz past work on older vehicles when we lived nearby they were good but my brand new car heck no after the defect was claimed "fixed" the sound continued subtle but worse by the coming of months after a visit in January and phone call today ball park of 600-700 nothing could be hashed out so now I'm stuck in a deadly situation because they couldn't do it right the first time the manager is remorseless shows what kinda business owner he is quick to turn a buck but not give a ___ well you know the rest also I'm the first yelp review in years people even use this thing? If they are hopefully they see this and avoid this shop like the plague at least the cv axle issue was handled at the expense of my bearing gee thanks tell the caveman in the shop this ain't the Stone Age and you're going to directly be responsible for demise weather you accept it or not although I'm sure you'd like that!

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

This place is GREAT. Very honest and do good work. Will not charge you for unnecessary work. I'm…read morenew to the Florida area and they were recommended to me. For the past 2 years I have taken all 3 of my cars there. From oil changes, to changing out a battery, to investigating a check engine light and NOT charging me for a NOT needed repair. I would highly recommend them.

I owned a very large auto shop in NY and never paid to do anything automotive related on my…read morevehicles I sold and retired here in dunnellon at 40 15 yrs ago since I have to pay for certain things. I had tired mounted and balanced here just before covid one tire had slow bead leak I dropped it yesterday to have some bead sealer installed he recognized me from when he did it 7 months earlier. I called to see if it was ready and went to get it price was Free. I did same for my customers which grew my shop to 10000 sq ft and 23 mechanics. This type of service is going to grow your business for sure. Free doesn't mean you can't show a gratuity so brought them a dozen dunkin donuts. They don't know me or anything about me. They just did the right thing. That's how you do it guys. You get 5 stars. Very nice people as well. Thankyou

HAD another nail in SAME tire !!!!????!!! Lol but they again were a really decent place to go to…read morefix the issue. Waiting room again isn't a typical car place smelly gross man joint LOL- nice clean and the folks who work here are really NICE- prices are decent too . And most of all don't seem like scammers at some other automotive places ! Genuine too me so far!

When was the last time you took your car in for service and found out it didn't need it and they…read moredidn't charge you to let you know that! That's the kind of place this is! I will continue to take my car there for its service, including oil changes and tire rotations. I feel well taken care of there and I trust what they represent.

Scheduled a 30k service for my 22' VW Tiguan. Usually a $300+ service at VW. Fred is so honest and…read morethe air filters were still perfect and did not need replacement. Shocked at the $106 total. Hard to find an honest shop these days. Choose Tuffy Ocala Fl.

Friendly professional and honest service can always be had here! Have brought cars here fir years.read more