They had exactly what was advertised and I wanted. This place deserves my 5 star rating. The…read moreshelves are full. To the ladino, you might be surprised at the things at these types of stores that might interest you. Check them out everyone.

I needed to do an oil change on my car. I also needed to change my back brake light. I usually go…read moreto an auto parts store up the road from where I live. So I called down there to see if they have the part. They didn't have the item I needed. Well what do I do now I thought to myself? Then I remembered there was another auto parts store up the road. It was Napa. So I drove up there to get my part. Once I entered the store I've received a friendly greeting. I walked up to the counter and proceeded to tell the gentleman what I needed. It took a minute because he had to consult on his computer. Once he found the product he did something unusual. Instead of just telling me where the item was or point to the item, he walked to the back of the store and retrieved the product for me. Now folks I don't have to tell you what this is. This is a great example of what customer service should be! An employee going out of his way to help his customer. Needless to say they found a new customer and to top things off my nephew was with me and he loved the customer service too. Also there prices were competitive with the other store. Wrapping this up, this community could use a few more stores exactly like this.

I went in last week & had a great experience with Lisa. She was prompt and helpful and a joy to…read morespeak with. One problem with my car led to another being discovered so I hope I don't become a frequent flyer here but if I have to, I'd go back because the customer experience that Lisa offered was nothing short of amazing. Give her a raise.

Wont take cash! Card only ! And very rude when they refused my cash! Not the all American company…read morethat they claim

If I could give zero stars I would. My car battery was on its last leg, so we initially went to…read moreSam's Club to get it changed. When they were short on help and couldn't get it done, we headed just down the street to NAPA. From the moment we walked in, we were treated like we were stupid because we didn't know what kind of engine the car had in order to get the correct battery. The gentleman at the counter proceeded to tell me they didn't install batteries there after I asked but "he'd sell me the kit because it's easy and you can watch a video". By this point my fiancé was on the phone to other auto stores to see if they could help, as she was doing this, the other girl working the counter looked at me and said "wear the pants, you don't need someone to install it, go tell her that". To which I responded "thank you, but I'd prefer someone to do it be safe and we're going to head elsewhere". After stepping outside the girl then popped her head out and demanded I open the hood to my car. I told her we were leaving, and got a fresh nasty look from her. Stay away! Go to Advanced Auto, O'Reilly, etc., where you'll be treated like a person.

If I could rate this business a zero I would. I went in to find a power steering fluid reservoir…read morecap for my husband's semi truck. I walked over and found the part I was looking for, took it to the counter and asked the man working if he could see if it was the right fit because their website doesn't have options for semi trucks. He immediately looked down at the package and said, "Well, as the package says this if for Chrysler vehicles. So no it won't fit." At which point he shoved the package back at me. I then handed him the package back and informed him that Freightliner is a Chrysler product so that would be correct and asked him again to please check. He then rolled his eyes and said "ok fine, what year is it?" I told him a 2022 and he immediately said he doesn't have any information on trucks that new and stopped looking. If you cannot be respectful to customers, yes.. even the female customers, find a new job. Also before you decide to have a superiority complex you should probably get a basic understanding of the manufacturing companies that make your products and the products you sell parts for.

put a transmission in my car last month and it was driving good ill be back to see you great job…read morekenny

From the owner: We are the company that that turns chaos into clarity we figure out the problem and fix it and if…read morewe can’t fix it goes to the Dealership

I have been to this place many times and lately, this place has no inventory, or if you call I was…read moreon hold for close to 11 mins before someone picked up after asking me to be on hold right when I called. What is going on there?

This is the best place for car parts and tools. The best part is that Napa has a great website. You…read morecan go online, pick out what you want, pay for it, and it will be waiting for you when you get there. If it's heavy they will even take it to your car for you. Friendly, knowledgeable, and courteous staff.

This NAPA Store just had their grand reopening this weekend. I don't know what it looked like…read morebefore but now it's very clean and bright. The aisles were stocked with a little of everything. Anything you need for your car they seem to have it. The staff was very friendly. Since we were there for the grand reopening I think they had the entire staff working.

Absolutely the best! Will was fast, the price was more than fair, and he actually saved us from…read moredoing a more expensive repair! We had been told by a couple people that my son's car needed a new starter - Will easily identified a battery terminal issue after a quick diagnostic. Within a couple minutes, Will knew what the issue was, and we were able to go down to the auto parts store and purchase everything we needed for under $20. He was able to get the car running in less than an hour and went above and beyond to make modifications to one part I bought (battery bracket) because the store didn't have the exact type we needed. Will's work was pristine. I cannot say enough about how great of an experience this was. He is also very kind and pleasant! Additionally, I would like to note that he performed all repairs that were requested, he arrived within 25 minutes of my call, on a Sunday, in the snow, and had everything done within an hour (part of this hour was him waiting on my trip to the auto parts store!). This will be the only person I call for any mechanic needs. I've shared his contact info with my family and recommend him to everyone! I've dealt with several mobile mechanics in the Indy area and can say Will is obviously and by far the most knowledgeable, honest, and gets straight to the resolution of the issue. Thank you so much, I feel better knowing my son's car is working -- and that he can call you if he runs into any other problems. :)

Son needed his car diagnosed and fixed. He came out and said it was the alternator, then the PCM,…read morethen said he could bypass it for cheaper... 1400 dollars later it ran for one day. One day and 1400... would not offer any sort of refund. Ridiculous