1. NAPA Auto Parts

    1. NAPA Auto Parts

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    INDIANAPOLIS, IN

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    NAPA Auto Parts

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    6 years ago

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    6 years ago

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    NAPA Auto Parts

    NAPA Auto Parts

    1.0
    (2 reviews)

    If I could give zero stars I would. My car battery was on its last leg, so we initially went to…read moreSam's Club to get it changed. When they were short on help and couldn't get it done, we headed just down the street to NAPA. From the moment we walked in, we were treated like we were stupid because we didn't know what kind of engine the car had in order to get the correct battery. The gentleman at the counter proceeded to tell me they didn't install batteries there after I asked but "he'd sell me the kit because it's easy and you can watch a video". By this point my fiancé was on the phone to other auto stores to see if they could help, as she was doing this, the other girl working the counter looked at me and said "wear the pants, you don't need someone to install it, go tell her that". To which I responded "thank you, but I'd prefer someone to do it be safe and we're going to head elsewhere". After stepping outside the girl then popped her head out and demanded I open the hood to my car. I told her we were leaving, and got a fresh nasty look from her. Stay away! Go to Advanced Auto, O'Reilly, etc., where you'll be treated like a person.

    If I could rate this business a zero I would. I went in to find a power steering fluid reservoir…read morecap for my husband's semi truck. I walked over and found the part I was looking for, took it to the counter and asked the man working if he could see if it was the right fit because their website doesn't have options for semi trucks. He immediately looked down at the package and said, "Well, as the package says this if for Chrysler vehicles. So no it won't fit." At which point he shoved the package back at me. I then handed him the package back and informed him that Freightliner is a Chrysler product so that would be correct and asked him again to please check. He then rolled his eyes and said "ok fine, what year is it?" I told him a 2022 and he immediately said he doesn't have any information on trucks that new and stopped looking. If you cannot be respectful to customers, yes.. even the female customers, find a new job. Also before you decide to have a superiority complex you should probably get a basic understanding of the manufacturing companies that make your products and the products you sell parts for.

    NAPA Auto Parts - autopartssupplies - Updated July 2026

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