I purchased my Hotspring Spa from Valley Hot Spring Spas in 2021. They have provided excellent…read moreservice from the time of sale. Special recognition to Lorenzo, their Service Technician. His knowledge of these spas and his attention to detail is excellent. No one compares. He is the best. Thank you, Lorenzo.

We purchased a Swim Pro spa from Valley Hot Spring Spas a few years ago. Our spa is still under…read morewarranty, it has a 5 year warranty. We have been pleasantly surprised by how knowledgeable and responsive everyone has been with us. It is one of the most professionally run businesses we have dealt with. The technician, Lorenzo, is extremely competent and every time he has come out to service our spa, he has done a superb job in diagnosing, explaining, and remedying any and all problems. Lorenzo has a great attitude and has given us many tips on maintaining the spa. He is always on time, and gets the job done promptly and accurately - every time! Fine employee and human being! Thanks!

Excellent customer service. Took great time in helping me understand the basics of my new pool…read more Extremely helpful. This will definitely be my go to pool HQ

Thank you Action Pool. You were the only pool supply that took the job. My pool is now automated…read more Ryan gets the shout out. Thanks you for explaining everything and saving me money on a part I didn't need. BRADLEY (owner) get that guy a raise!. Rock on Ryan. I'm sure I'll be requesting Action in the future. Anyone reading this review, I highly recommend Action Pool & Spa supply for your maintenance.

After shopping around all day (and doing a ton of research along the way) for a new Spa, our last…read morestop was Bull Grills & Spas in Temecula. We were met with Rigo who walked us around and showed us all they had to offer. They had much better built spa's at around the same prices of all the other guys. So after some talking, we picked one out and signed some papers. Delivery day!!! Two weeks later Roger (and team) showed up with our new spa! Roger and the guys were very professional, unloaded our new spa and put it right where we wanted it. They cleaned up all the trash and ran us through what chemicals to add to the spa once we fill it up, after the electric it connected. (hired an electrician) We called that next week to schedule our FREE orientation. 4 days later.... Orientation day!!! Nash was awesome! He walked us through all the spa controls, what chemicals we needed, when to add them how to test the water....general maintenance and care! He answered all my questions and made sure I understood everything before he left. So far so good! I haven't had any issue with the team we worked with and would recommend when you go in to ask for Rigo & Thanks again to Roger (and his team) and Nash for all your help!

We purchased an outdoor grill in April 2026. Delivered on May 4th. The sales associate promised us…read morea free Grill Cover and a new mini fridge not the one on the floor. Sadly our grill was delivered but not with what was promised to us. We didn't even ask for the upgrades it was offered to us. I will no Longer do business with this establishment.

While I ultimately chose a different contractor, Joel was professional and understood our vision…read morefor the backyard. He provided a detailed thorough proposal and answered every question. I gathered 3 bids after interviewing 9 total contractors. Premier was a very close second.

This is gonna be my honest review of this company, so here it goes…read more Called a few places and got multiple quotes on a pool and concrete , I was impressed from the start with Austin Rizzo. They gave us a good price on exactly what we wanted at first we were a bit sticker shocked but they worked a great package deal together and decided to use Premier and it's best decision we've made. I was blown how great there team is, Shannon was great at scheduling all the steps it took to build it and 6 weeks later our pool is complete. Thanks Austin and all the crew members who made it happen.

The salespeople are amazing. Look for Kaitlyn or Jeff. With the lifter and cover does provide…read moreadditional privacy. That was a nice bonus. Also being able to control it with my phone and heating up the jacuzzi on my way home is a nice added feature.

Bbq & Spa perfection!!! So very grateful for our incredible sales rep, Ms. Diane and her amazing…read moreteam at Temecula Valley Hot Spring Spas & BBQ Islands! From start to finish they were truly amazing! They exceeded our expectations and brought our ideas for our backyard to life! Thank you again Ms. Diane and team! May God bless each of you and may the business prosper and grow as you all continue to be a blessing to your customers! Branden & Deneisha Nicholson

I had a great experience with Bobby, who is one of the owners and does their field repair, that…read moreserviced my pool equipment. I had broken one of the coupling nuts to my salt cell while taking it off to clean it. The problem was to replace the coupling; there wasn't any room to just cut it off and add another. I went to their store on Saturday looking for help, we buy all our pool supplies from them, after explaining what happened and showing them the pictures and challenges of the repair, they offered some possible solutions and said they would have Bobby call me first thing Monday. Bobby called first thing on Monday and scheduled and made the repair for Tuesday. Bobby knows his stuff and didn't try to up sell or make a bigger deal out of it. I was surprised to learn they have tool that can bore out the old PVC in the joint without too much trouble and cost. Service call is $150.00 plus $60.00 in parts; they only use OEM parts. That might sound expensive, I really didn't think so. Called when he said he would, fixed the system and gone in an hour. I will absolutely use them anytime I need pool service.

The owner Mike is awesome! Came in with an issue with my barrel nut for water filter pressure…read moreclamp. Leslie's only had the set and it didn't fit. Mike had me bring all the hardware down and spent time making sure what was what. Not only did I need a new barrel nut which I knew and he had IN STOCK, he also realized that I needed to buy a die tap to correct and clean my threads on the bolt assembly itself. He also wrote down exactly what I needed and referred me to Hanks Hardware. I went from an inoperable pool on 4th of July, to an operable one on the 5th. If this place was only open yesterday when I decided to clean my pool filters before the party ‍.

Wanted to buy fireplace insert for my fireplace. After reviewing five online sites and gaining a…read morebetter understanding, I contacted Paul at CALWEST in Murrieta, California. The best decision I made. They have a substantial inventory across many brands and are highly knowledgeable. My wife and I purchased a high-quality unit, and it was installed at my home.

My husband and I new El Grande EC -1166EX Cal Spa owners September 2025. We love our spa and it has…read morecompleted our resort like backyard for us to enjoy for many years to come. We purchased our spa from Diana Cox from the Murrieta CA store where her customer service was above and beyond excellent knowledgeable and honest service. We are so pleased we highly recommend her and location to our friends and family. We also met Lorenzo the service tech who serviced our spa recently. He too was excellent very helpful and knowledgeable suggesting us to best care for our spa to last many years.

Creative Pools did a Amazing job building my pool, Eric explained everything to me up front so…read moretheir wouldn't be any confusion, he made sure to call me and ask me how are things going. Made this project very easy. I would definitely recommend Creative Pool .

BEWARE!! Very unprofessional company to work with! A lot of lip service from the owner, who…read moreseemed very convincing to get the contract, but not as promised and now no follow through. Unanswered calls and texts throughout the 2.5 month process. No warranty follow up as told by owner for 1 yr. after completion. He really doesn't care about customer service or satisfaction. I'd give this company a zero if I could. Pls know what you're getting into before you make the mistake of signing contract!! Also know you have 72 hr. recession period beginning at midnight the date you sign to change your mind. (Weekends and Holidays excluded) No work should start on project before that recession period ends. Creative violated that by starting demo before it ended. We have several unresolved issues and have had to hire another company to come in and make repairs or changes.

Late review: signed contract in December 2020/Pool completed in late May 2021…read more We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed.

We had a great experience with Doug and his crew at Infinium pools…read more Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great!

I knew Nick was different right off the bat. Of all the people I reached out to, he was the only…read moreone that tried to help first, instead of just throwing a Service Fee at me. He did his best to troubleshoot over the phone, but once I hit a road block, I just asked him to come out to fix it. He was prompt with scheduling, and got me in the same week. He even offered to come out sooner but I couldn't because of work. I was having issues with an error code the hot tub was giving, and Nick was able to pinpoint it to one of two errors while troubleshooting. He tried the cheaper fix before going into the big fix and luckily for me, it worked! I was very pleased with his prompt service, professionalism, and extensive knowledge and experience in his field. The cost was still low due to his diligence, and now I have my Jacuzzi back!

Reached out to Nick over the weekend for a repair on my pool heater. Nick responded very quickly…read moreand was at my house on Monday giving me a quote on repair cost and a new heater. By Tuesday morning we had a brand new heater fully installed and working great. Thank you Nick for your prompt response and quick service. Highly recommend Nick for any pool and spa repair. Thanks again!