Late review: signed contract in December 2020/Pool completed in late May 2021 We had half a dozen consults before choosing this company and we pretty much knew what kind of experience it was going to be a couple weeks in. No communication, I had to constantly reach out to ask what was going on. It all started with them beginning nearly two weeks later than stated on our contract and then when the excavators call me outside because they are confused between the plans and the design, I knew it would be downhill from there. Their designer Kyle, admitted to not drawing our yard to scale which made the pool in the design look a lot bigger than what we were actually getting. This part was the biggest disappointment as we BOUGHT the design he presented us with. Kyle graciously gave us an "extra two feet" but, who knows how accurate that even is, it's hard to tell since we chose a free form design. During the entire process, I was cleaning up trash from our backyard daily. Their workers' personal trash such as drinks, bottles, fast food items, cigarette butts and packs, rusted screws/nails, metal wires, saw blades, it was terrible. Also no matter how many times we asked the pool company, their workers filled our trash cans week after week with work material such as rocks, shotcrete, rebar, PVC piping, bags, boxes etc. sometimes rendering it useless for us. The communication was severely lacking, I would always have to reach out and ask what was going on as we were in the dark for most of the process. Contractors would no-show or even show up unannounced at ungodly hours of the morning (6-6:30 AM) making the most noise possible and blasting their radio. Even asking to get a heads up when workers came by so I was aware of who was in our yard and for what or so I wouldn't be blocked in our garage, was too hard of a task for them to manage. On our contract, we were quoted 10-12 week process, we are now at 18 weeks with repairs that still need to be done. Another reason why we chose them is for the verbal promise from Kyle that it would be done by a certain date which they since far surpassed. They messed up the depth of our Baja shelf, we were told the pool should be 7 feet with our jumping rock/grotto, but was only made 6 feet, the spillway from our spa has been butchered a few times and now needs to be replaced, and worse of all 90% of our coping cracked within the first month, but according to the owner (Doug Patterson) we signed in our contract that we understood that concrete cracks, yet there is nothing stated in said contract. This has been a miserable and high stress induced experience, completely frustrating week after week of no communication and lack of respect for the customer. The final kicker is that they started a month prior to even getting approved permits through the city which we didn't find out until the very end! The owner only seemed to want to deal with my husband and avoided me like the plague whenever he came around to check on things. Only time I personally heard from him was when he called to ask me to take down an FB post off a home improvement site when I asked for advice in regards to fixing a couple things. My most favorite part by far was the owner, Doug accusing us of withholding the final $22k payment (via Lyon Finnancial) for a couple "punch-list items" when it's stated in our loan contract that the final payment was for completion of project and we were not notified by anyone that the pool was 100% complete. The designer, Kyle asked for payment for plaster which was not a breakdown in the loan payment schedule. My husband called Lyon and they agreed to do a partial payment and then Kyle told us it's fine, that Doug said it would be easier to do the final payment at the end and then had the nerve to come at us with the "withholding payment" BS. They apparently have a huge lack of communication within their company as well. We also failed our final inspection THREE times. At the third time, we were asked if we would just like to be passed so we could be over and done with. In conclusion, I wish we had researched more, been better prepared, looked into more companies, etc because this definitely wasn't the one for us. It's so sad that we waited and saved up for 5 years of having no backyard and spent way too much money for this kind of treatment and outcome. For almost $90k we expect damn near perfection, but they definitely fell (extremely) short in so many aspects. Current update: Our turf has melted in one area behind our pool, that issue was never resolved even after reaching out a couple times and being assured we would hear back and now our spa coping is crumbling apart after a few short years and we have to pay thousands out of pocket to get this fixed. read more

We had a great experience with Doug and his crew at Infinium pools. Doug and his crew were very responsive during the build with any questions that we had. From the 3D design, demo, dig, concrete, and fill we always felt like we were part of the team. We have a small backyard and side yard which in which we have a camper. Our goal was to fit the camper while still having a pool big enough for our family to enjoy. The final product looks identical to the design. Infinium made sure our wants were met while providing the best quality that we could have asked for. Summers and entertaining are going to be great! read more

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The pictures speak for themselves! Doug and his team were great to work with and we could not be happier with the finished product! Doug accommodated all our design requests and the pool/spa are a centerpiece of our yard! read more

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BEST pool builder in the state! these guys are top notch! I started the process in May and I am swimming in August! Unbelievable! heard a lot of horror stories from people paying $500 plus just for their design, the build taking 12 months, etc. NOT with Infinium! the design is free; Doug and his team are perfectionists. So reliable, kept me informed every step of the way. I told him what I wanted to spend, and Doug designed it. never tried to get me to spend more. The attention to detail was AMAZING! do not PASS THESE GUYS UP! IF YOU ARE LOOKING FOR YOUR DREAM BACKYARD, these guys will do it, and on a budget! Only issue I had, was that Doug is a Pittsburg Steelers fan, LOL and I'm from Cleveland so we have a bit of rivalry there, but I can say, I like him anyway, ha-ha. Life is short, take the plunge (no pun intended) if you want a pool built in Southern California, or Ohio for that matter, call Doug at Infimum Pools! you won't ever regret it! read more

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Doug and Infinium made our dream pool come true! Doug , Darren and team were very easy to work with and took their time in getting our design perfect to our specification. We did our homework and interviewed several pool builders. Infinium was by far the best value for the money. They use top notch materials. We love our pool and highly recommend Infinium if you are looking to build a pool. read more

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I spoke with Eric today 8/19/22 Before we we spoke he sent me a quote, and he also offer me a free estimate by txt then we we start talking he try to make me pay $ 500 dollars for the estimate, because I was 20 milles away from him, ( 20 milles ) I understand about Gas prices and peoples times, that's why I offered him $ 250 because I respect peoples time, but he didn't accept, He may be a good pool builder , but when people try to make a living writing estimates is a red flag read more

Infinium Pools - Pool & Hot Tub Service Near Me

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Started in February and project was completed in August. Very happy with the end result! Thank you Doug, Derron, and the Infinium Pool team! read more

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Overall, a good experience. We researched for nearly a year before finally settling on Infinium to build our pool/spa and deck. I'm not very trusting of contractors after hearing years of complaints. Doug came out and pitched the project, good presentation and I liked his approach. He came across as very trust worthy and we felt Infinium would do the a good job. As with any large construction project there were a few hiccups along the way but Doug and the crew at Infinium did a s good a job as anyone could. They finished the build from day one to full pool in about 6.5 weeks. Pretty impressive. They built exactly what we wanted in our small yard. We did have a small leak which took several weeks to resolve and the gentleman who handled that is no longer with the company from what I understand. We also had a more significant leak recently, after Two years enjoying the pool. I called Doug to ask how to proceed since we have a three year extended warranty. It took a few calls/texts to get resolution but he did send out a leak detection company who found and repaired the issue at no charge to us. If I had another large project, I'd look to Infinium again to get the job done. read more

Infinium did a great job on my pool project. Kyle took the dimensions of my backyard and created a rendering that completely optimized the space. Doug managed the build and was very professional and organized. There was never a moment that I could not get a hold of him with my concerns, which is something that I greatly appreciated. All of the contracted workers did a phenomenal job. I specifically want to give a shout out to Fernando, the contractor that poured all of my concrete and installed the tile and stone. This man and his staff are the hardest workers you will ever see. They care so much about their work your satisfaction. I had so many specifics that I wanted to make sure got done (concrete dimensions, sleeves, etc) and not once did I ever worry about them overlooking it. I knew that he wanted to do a great job, and there was no way that he was going to rush through the job to get it completed at my expense. In the end, my backyard turned out absolutely amazing. You wouldn't even know that it was the same house if you'd seen what the backyard looked like in the first place. These guys transformed my backyard into an oasis. I am truly grateful for the effort that was put in. Though the build is done, I trust that Doug and his staff will continue to be available to me in the event that I ever need them. read more

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Where to start! We are so happy with Infinium Pools! Doug and Derron were excellent to work with. They took our rough drawing of a preferred design and turned it into a dream come true! From start to finish we couldn't asked for anything different. At each step of the building process it was evident that Infinium pools knows what they are doing, we never had any set backs, issues, or complaints. A couple of neighbors on our street have been putting in pools the last few months as well, with other companies and we've heard some horror stories on what has gone on. We've been absolutely thrilled with our process and would recommend Infinium Pools to anyone! read more

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we had our pool built in 2016. the pool light has gone out, I called Doug and left a message, no return call. salt water tank was and still is ready "low" salt from the first month we got the pool. we were told the salt applicator was broke, $700 later and replaced, still reading "low" salt. called Doug, no reply. We were told this was a good company and referred several others to get their pools done by this Company. Communication is great when they want your business, but no communication after the pools are done. all I want is my light in the pool replaced.... Tracey read more

Doug and Derron were absolutely amazing throughout this entire project! We shopped around for about a year and finally pulled the trigger with Infinium Pools. What a fantastic decision we made. We had many questions throughout the construction process and ALL we're answered promptly and courteously. Everyone was professional. From the excavators, to the plasterers. We are completely flabbergasted with our new Oasis. Thank you Infinium Pools!!! read more

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it took me months of research and talking to different contractors until i found this company. the time i met doug, he was very knowledgable honest and will guide you throughout the project from start to finish. it kinda took a while due to very bad weather but doug always communicate and answers every single question i have. this company will make your dream backyard a reality. reach out to doug! thanks infinium pools. until my next project! read more

Infinium Pools - Finished Project - Pool & Hot Tub Service Near Me

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An amazing experience! Doug was great to work with! He was professional, friendly, considerate of our concerns and needs, knowledgeable and experienced. He works hard! My husband and I feel so grateful to have worked with such a great guy! I have never built a pool or had construction at my home, but I'm pretty sure now I'm spoiled... such a greats experience! I think the pictures speak for themselves! We have a gorgeous pool! Mike and Francisco (Frank) were on the Infinium team and completed the stone, tile, coping, cement forms and much more unseen details. They were great! They were experienced and professional when answering our questions. They were respectful and kind, always punctual and cleaned up all their equipment each day and kept the area safe for our kids! They spent a lot of time working on the pool and I felt so comfortable with them around our family! I feel fortunate to have worked with such a great crew! Cory completed the Grotto and Rock work. He brought Josh in for the sculpting and painting. We showed them a sample rock from our yard that we wanted the Grotto and Waterfall to look like... they made it look even better! Our Grotto and Waterfall are AMAZING! Kyle designed the pool! The design was far superior to the other pool quotes we received, just no comparison! We chose Infinium Pool after seeing my friend's completed project. Her pool and spa looked so beautiful and she had a great experience with Infinium, so we asked for a quote. We were not disappointed!!! You can be confident Infinium Pools will give you a gorgeous pool! read more

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Erick with Infinium pools charged me fora estimate, Infinium office called us and explained estimate is free Highly don't recommend for bad business practices ! read more

We have had a good experience with Infinium. We did our due diligence and received multiple quotes. Once we weeded through all of the flakey contractors, we went with Infinium based on their upstanding customer service through the quoting process (Kyle was our sales person/ pool graphic designer). We decided that that is what we wanted through the process; good customer service. I can honestly say that is what we received. Infinium is fully aware that building a pool is a very intimidating and uncertain process for customers that have never built pools before. In designing our pool, Kyle was extremely patient throughout the process, answering questions in a timely manner and adjusting our design NUMEROUS times, every time I thought of something new. Our design turned out beautifully. The actual dig/building process was scheduled efficiently and went smoothly. Our neighbor has a pool and he was shocked at how quickly our pool building process went. We had personally heard nightmares of pools taking 3-4 months to build, and having unfinished loose ends that were never taken care of by the companies. Our project from dig to water into the pool took 50 days. Any concerns or questions we had about the process were always addressed immediately by our project supervisor or Kory. Kory was very good at stopping by or checking in with us throughout the building process to make sure we were happy with the giant project in our backyard! Kory is extremely personable and friendly, and even though running a business takes a ton of time, he always made time for our project! I have to speak to how amazing Kory's rock design crew is. I was incredibly worried about the rocks of our grotto not turning out to look real. I was wrong, and we have had so many compliments on the look of our grotto and it's authentic rock look. I am a worrier and a perfectionist, and to say that our project turned out to our satisfaction is a huge compliment to the Infinium crew. read more

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Thank you, http://www.infiniumpools.com/, for our amazing backyard! From a dirt lot to the backyard of our dreams. Infinium did it all! Pool, hardscape, lighting, landscaping and much more. If you are looking to have a pool built, contact Kyle at 1 951-797-9476 We are super picky and couldn't be happier with the results. read more

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Infinium just finished our project a few weeks ago and we are very happy customers! From start to finish, Doug and his Infinium Pools team did a great job making my backyard pool dreams come true. They brought my vision to life with the perfect design and gave me exactly what I wanted. With all construction projects, there are always hiccups along the way but Doug was very responsive to my calls & texts. We had a few delays but he kept his word and his crews worked when expected. I would highly recommend Infinium Pools to anyone considering a pool project. read more

Infinium Pools - My personal paradise, the adults only pool of my dreams! - Pool & Hot Tub Service Near Me

Pools can be a bit of a funny area, a huge mixture of good and bad reviews and heard so many stories of friends paying huge sums of money to have a concrete shell for 6 months. So, within this it is refreshing to work with a company like Infinium pools and specifically Doug who did a great job. Not only did they do a great job, but 4 years later a vent on our hot tub broke and i couldn't find a replacement online. A quick email to Doug and I kid you not, within 24 hours, Derron called around with 2 replacements at no cost. Absolutely first class people to work with, the way service should be in an age where it seems to be dying out. First Class operators in every aspect! read more

This review is overdue, but well deserved! The crew at Infinium Pools is top notch with their craftsmanship in every way. Kyle came to our home, listened to our vision and came up with a beautiful design that fit our yard perfectly! We even received a computer generated lifelike design showing every detail. If we wanted to change something during construction, Infinium provided great suggestions and was very accommodating. Although the project took a little bit longer than anticipated due to all the rainfall this winter, the project was worth the wait and exceeded our expectations. We are enjoying our beautiful yard this summer and will for many years to come. read more

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I highly recommend Infinium Pools! Being a first time pool client, I had tons of questions and was very worried about every detail. From the start Kyle was very patient and "held my hand" through the entire process. The other pool builders were quick to quote, didn't take the time to explain things or just quoted the minimum without caring about me being a life long client. Kyle asked a lot of questions and really had our best interest in mind. He was very knowledgeable and wasn't about a quick sale or a "cookie cutter" pool. I remember once the digging started I would email or call with questions almost every day in the beginning and Kyle would promptly respond and explain everything to me with ease. I have friends who used different pool builders and they felt like just another number with little customer service and lacking quality in work. I experienced the exact opposite. The craftsmanship and attention to detail on our pool really shows. We get tons of compliments and we just love showing off our backyard. read more

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I use Yelp a ton for food but can't remember ever commenting in the past. Super excited to leave this review for Infinium. In short, we couldn't be happier with our pool. It's beautiful from the stone coping, to the pebble plaster, to the built in spa and rock grotto. Our sales person Kyle was awesome in getting us a competitive quote, listening to what we wanted and making adjustments along the way. We were not the easiest of customers. I had quotes from two other pool builders (Premier and Paradise) and leveraged those quotes from each to get the price and upgrades we were hoping for. Once we signed the contract, the hole was dug within the week. While the completion took a bit longer than we hoped (crazy rain), we were ok because we didn't want the quality compromised....it wasn't. Quality is 100% above our expectations. Doug who was the project manager (and I think owner) was AWESOME! He'd respond to any text I left him normally within the hour. Any time we needed a change or correction he was in it that day or the next. The crew (Miguel and Fernando) who did most of the work became like family. Nicest and coolest guys around. They offered suggestions when needed and were very detailed oriented. Wish I could invite everyone to come over and take a look. It's definitely one in a million pools. Thanks Inifinuim for a positive experience and a beautiful pool. JR Family read more

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Kyle came out today and was super responsiveness. His suggestions were price conscious. In the pandemic timing it's been rough trying to get someone out to even quote but he came in a timely manner. I will update once I get design, etc. Overall, great and prompt service. read more

If your are looking to get a pool built. I highly highly recommend this company. Doug, Kyle and the rest of there team where awesome from start to finish. The process was long due to covid and county services shutting down. But I was always in contact with either Doug or Kyle throughout the delay until the project was complete. Me and wife are extremely happy with our pool built by infinium. Thanks again guys for an awesome job. read more

Kory, Doug and the crew at Infinium Construction did an amazing job on our backyard. They did our pool and hardscape and we couldn't be any happier with the result. Like any other construction company, you have to monitor construction as it happens but Kory was always on top of things and willing to fix any issues that came up along the way. I highly recommend Infinium for your next pool! read more

Infinium Pools - Pool & Hot Tub Service Near Me

Doug and the infinium crew did an amazing job from start to finish. The design was exactly what we wanted. I'm pretty sure we got the best deal in the valley! Communication was awesome. Work was impeccable. We couldn't be more happier!!! USE INFINIUM people read more

Well, I am one not to post bad news toward any company but I am at the end of my rope. We want to have some pavers installed in the back yard. I contacted Kory and he came out to our house. We had a very nice conversation. Kory gave us a great quote and we really liked his personality. The problem is that we did not hear from him after that visit so we waited and waited. I finally e mailed him and he got back to me. We waited again and for awhile because we didn't want to seem to pushy. He finally sent a quote and set us up for a date to have the install done. We postponed our plans for that Friday-Sunday. He never showed up or called or not even an e mail. That is a bad business and we are very disappointed. So it is back to the drawing board and all that time wasted waiting on Kory. I would love to know what the deal is but oh well I will start looking for someone else. read more

So excited to break ground on our pool by Infinium Pools. Sorry to say, there work ethics are not good. I would look elsewhere, before giving Infinium to green light, Workmanship is less than satisfactory. Paid plenty of money, for about 85% of the job was done right. 13 cracks within one week in our very expensive coping. Kory said I'm going to get cracks. Totally disappointing to hear is sad response. Other issues that were not done right. I'm stuck with a pool that I'm not happy with. Shop around, Infinium Pools is NOT one to be recommended... read more

We called Infinium Construction for a concrete patio and walkways in our new home. We called three different companies for quotes, boy was that interesting as to how the quote's were given- one guy wrote his quote on the back of a tattered business card, another guy argued with my husband about his needs. Kory came out and worked with my husbands needs. When we received the quote was very professional and the price was GREAT. The truck arrived on time and it was poured very quickly, the crew worked very hard to do the finishing and did a fantastic job. The clean up was great. Thank you Kory for an excellent job. We will certainly refer your company to friends and family. Gary and Cathleen G. read more

Infinium did a big remodel on our back yard with some clean up modifications in the front. Everything came out looking awesome. The guys doing the work were very considerate and the work was done on schedule with no surprises. They even went the extra mile in a couple of spots to make everything look seamless, even though it wasn't part of the original contract. Kory and his crew are top notch, I recommend them to anyone looking to get their yard updated. read more

11/4/21 Signed contract with Infinium Pools. Still not done. After threatening to file complaint with CSLB .Finally had water in pool 4/27/22. This contractor made every excuse on a monthly basis for every phase of the job. Concrete was poured and cracked right at entrance to pool within 3 weeks. Bubbles in pebble tech. Salt dropped off 6/7/22, no salt cell as of today. Doug said he ordered it 2 months ago. Contract stated Pentair equipment, he installed Hayward equipment. Contract stated 1 month pool service, algae started to build, he said his pool guy from Aloha Pools was out and added chemicals. I explained we have 24 hr video surveillance on property. He was lying, next day Aloha Pools shows up. As of today, I still have no salt cell and no response to my texts asking "What's going on"? Today I filed complaint with CSLB. Trust me find another Pool Contractor. If you would like pictures of each phase and dates, email me. read more

Korry with infinium pools is great. He was on time with all of his appointments and did a great job managing his crew. They worked fast and had our pool completed before the summer started and the finished pool and concrete look good enough to be featured in a magazine. Their prices were on the lower end when compared to other reputable landscape construction companies. I've already referred 2 friends and they have both reported similar experiences. read more

Having done backyard or home construction done on my home on 3 different occasions, Kory and his men have been my favorite. It's been nearly a year since they completed the job and everything so far still looks great. Now there a minor items that need some attention but he's responded and looks to resolve them. I will recommend them to anyone. read more

We talked to several pool contractors before choosing Infinium Pools. They worked with my H.O.A. and started my project within a week of approval. I was very happy with the finished product and that they stayed right on budget. There were no big surprises! Doug gave us a beautiful 3D design which looks just like the pool and spa we now have. I would say our experience with Infinium Pools was very positive and would recommend them to my friends. read more

Infinium Construction was great to work with! Kory went above and beyond to make sure we were happy with everything each step of the way. They did our entire backyard: built in BBQ, paver patio, electrical work, fountain install, and all softscape. We also had our front steps redone with pavers and the driveway extended. The inspector for the county said that these guys did better electrical work than he'd seen actual electricians do! All of Kory's guys were great and were so professional every time I went outside and asked if I could change something. I would highly recommend Infinium Construction! read more

Kory and his crew have come out twice to do 2 different jobs, not a huge job but adding some concrete in a few different location making our house more wheel chair assessable. They were extremely professional and got the jobs done promptly on time!! Quality of work is to the t. read more

Horrible work, hey had to replace the concrete in the twice and it still didn't come out properly the third time. They also got left a lot of residue on the wall and never repainted. Called numerous times and they never picked up, texted someone there and they just kept making excuses, still nothing. Messed up to be done to a paraplegic veteran. read more

We hired Infinium construction for our complete backyard makeover. We could not be happier. Kory the owner came to give us a quote and immediately my husband and I felt confident that he would do a good job. When we asked questions you could almost see the wheels turning, Kory doesn't just throw out an answer he explains and really works with you to get what you want for a price you can afford. Kory got back to us in a couple days with a complete computer drawing and itemized list with the prices, there was no hidden cost everything black and white and he did NOT go over budget!!! As far as the workers. Amazing. Right on time, hard workers (it is 100 degrees and they don't stop moving), work fast and do things right. Every single guy was so nice and did a great job. Any questions or concerns we had were address right away. The whole Infinium crew makes you feel like your job is top priority, there is no waiting around for answers. Now the backyard is done. My vision has come to life. I handed this man a piece of of notebook paper with a terrible sketch and Infinium made it a reality. We are so happy with Infinium and you will be too. read more

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