7/18/25 - Placed Paid Ordered Online for over $1K 7/25/25 - Called and spoke to Nick after no email indicating shipment. He didn't know what was going on and said Mike the owner would get back to me after he spoke to him. 7/25/25 - Got email from Mike with 2 small refunds to ensure transaction was verifiable and not fraudulent. Replied same day validating details. 7/30/25 - No response received via email so called again and spoke to Austin who had no idea on status of order and said Mike would call me back. 7/30/25 - Mike called back shortly thereafter and said email had ended up in spam folder. After a lengthy conversation he said everything was good and would ship out shortly since everything was verified. Later in the day I receive an email saying I had been refunded and the transaction canceled. I received a follow-up email from Mike apologizing saying "Austin Cannot find the items on your ticket. I a refunding you in full for the entire order. I will go to my storehouse this week and look for these items as well as any other cases that I have." As of 8/6 I have not received any other correspondence. Very disappointed with my experience at Dizzy and after reviewing online feedback it seems this kind of situation is a reoccurring event here. Poor customer service, honor and a lack of basic business ethics is saying it mildly. read more

Review Visit: June 21st, 2014 Some of my best friends discovered Dizzy Dugout when they lived near Collinsville, IL. So naturally, we all went next time we hung out. All I can say is Holy Hell that is a packed wall of merchandise. My friends weren't kidding when they said this place was impressive. Behind the counter is a ginormous wall of trading cards. Some I hadn't even heard of and some I haven't seen in years. When you walk in, it is literally a wall of product on each side until you get to the second room, then it's board games, comics and room to play on the tables set up. If you are adventurous enough, there is another room that is further back. Upon first seeing it, you would think it was an unused room with random stock in it... and it kind of is, but stepping back there, you'll see Final Fantasy VIII figures, anime VHS tapes, other anime figures from the 90's and manga. It is a time warp when you cross into that room. My friends and I keep finding new things every time we go back there that we missed the previous times. Overall, Dizzy is a fantastic store. If you are into that kind of stuff. The only real negatives is that the store is beyond cluttered and they had a roof leak, so it was musty the few times I have gone, but they have since fixed the leak. Awesome store with many treasures you can find, if you have time to look. read more

Dizzy Dugout Cards, Comics & Games - Comic Books Near Me - Collinsville, Illinois

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If you by accident over pay on their web site or mecari they won't fix the issue or try to make it right. They will block you then basically say to bad and we don't care. Have a nice life. They only care about the money not you as a customer. Thanks for screwing me over read more

I attempted to buy online and they never shipped the order. After a couple of weeks, they canceled the order (money was refunded, thank goodness) and then blocked me from contacting them rather than just explaining they didn't have the item anymore. read more

so i dislike this store i made a order and i paid for it and i waited like two to three weeks everything went thru so i called them up and they said their was a problem so after that they canceled my order and refunded me and then they listed the item i bought at a way higher mark up price idk if this is legal but it sure is unfair and traits of a bad shop i wont shop here again unless they make things right read more

I called to have someone assist me in possibly appraising some baseball cards. The lady I spoke to was so amazing and kind. She gave me a lot of valuable information on what to do and how to proceed. I highly recommend this shop!! read more

great shop every childhood pack and more!! best prices around. Selection is incredible. great service.

This place is an awesome LGS it's been around for a long time has a little bit of absolutely everything things are a little unorganized in store but if you have an afternoon to kill you will find anything you want in there read more

This place is cluttered, unkempt, dark and musty. I went there to buy a few back issues for a comic collection. After 15 minutes of coming in, It didn't look like anyone even worked there. I finally managed to get a worker to help ring me out, only to have him pass me off on another employee who walked away from me 3 different times and go to the back. He mumbled that he didn't have a password or something to some internet site and THEN left again to wait on a customer who'd come in after I did. I just left. Insulting and crappy service - they can keep their ratty comics. Go to Edwardsville or Belleville for your comics and games. Flush this turd down the toilet. read more

I had met a friend up here to play a few games of Dragonball Z. This place was HUGE compared to every other shop I've ever been to. They had more inventory than one would ever want. They had everything from all games practically. They even had Ani-Mayhem and Limited Lost Episodes packs! They had deck DBS deck boxes which had been out of print for years. All the sleeves you could ask for. They were very nice and helpful. The gaming are was huge with multiple tables. Will definitely be coming back soon. read more

Went to this location looking for a place near my job to purchase a few NEW comic books to help occupy my hour lunch. Upon walking in I was astounded with the amount of merchandise in the store. I was greeted by a polite young lady but then immediately disappointed when she told me they do not carry new comics just old ones. She recommended a couple of other comic stores and then i began to look around. The place was filthy and was covered in mold and water damage. It also had carpet fresh powder all over the floor which got all over my shoes. Just a bad experience ... overall was hoping for a much better first visit , or at least cleanliness. read more

I have to be totally honest, I do not feel safe in here. There is obvious water damage and mold visible on the walls, and the ceiling is collapsing. I feel as though spending any time in here could irritate a person's allergies and worse, I have no idea how employees stand it. As far as the actual content of the store, a lot of it is sports memorabilia which is their prerogative, but there is FAR more sports stuff than comic books so I hesitate to call it a comic shop. The place is VERY cluttered, which is a common comic shop issue, this might be a touch worse than normal though. Overall, there are better choices nearby, which is hard to say because on the outside this place seems like a cool retro comic shop but there's no excuse for the mold issue. read more

This place is a hoarders dream. Be careful, or you might trip over one of the hundreds of items strewn on the floor. If you have any allergies or possess any form of claustrophobia stay far away, as this place is dusty, dark and cramped. Additionally, unless you are dealing with the middle-aged gentleman (appearing to be the manager, who was outgoing and helpful) expect to receive the same sub-par service I have received on my various trips to this place. Want to see something under the counter? Good luck: the counters are so cluttered with junk it's nearly impossible to see what's being shown. They do have some of their card collections catalogued, but with as unorganized as the store is, do not expect it to be up to date. I would try other places first if you can. They need a liquidation company or the guy from CNBC's "the profit" to come in and give them a hand. read more

Me and my wife attended this shop for a MLPCCG pre-release event and where both extremely disappointed, the shop is very dusty, moldy and cramped. I had heard rumors of them being over priced but was shocked to the extent. A pack of ultra-pro sleeves at any other shop is about $3.75-$4.00 at most. This place is trying to sell them for $7.99 I just couldn't understand why anyone would pay the prices when there is places like Game Nite and Yeti Games not to far away. Will never return. read more

Horrible place.... I called them for a schedule and in the middle of the conversation HE HUNG UP ON ME! Not looking forward to going to this place read more

The staff at this shop are extremely unprofessional. They barely adhere to their store hours. Twice have I been stuck outside their locked shop door when it's supposed to be open. Even after someone answered the phone prior to me coming there. All subsequent calls were ignored so I was forced to leave. The same exact thing has happened twice now. Other than that, when I'm actually able to get in, the system for assisting customers is very inefficient. They literally have one guy helping all customers most of the time. He has to look for individual single cards you request 1 by 1 because they don't have binders for you to browse nor do they have cards on display. That's ridiculous. One of the staff had the nerve to make a joke about how many cards I was requesting when he thought I left the store. I wouldn't have to do that if you had a way for me to search them out myself!! I will say, though, that they do have a great inventory of cards. But beware, you might have to deal with unprofessional and rude staff. Don't even bother calling. They're absolutely unhelpful over the phone; that's if they even answer.... read more

Went here for a prerelease and was extremely disappointed. From the outside a lot of sundamaged product, but the best part is walking in the door. Stacked to the sealing with product. Most of it so old its unplayable. Expect to pay 10x what you would anywhere else minimum. Single cards for any game are overpriced not by a little but a lot. 20 cent cards were $3 and $4. And dont try to haggle, they wont budge. Then there's the smell. If you have allergies stay away. Moldy mildew smell permiates the entire place. Ceiling was falling on a few places and a lot of things were water damaged. Staff has a better than you attitude. Overall bad customer service, too overpriced and not at all a nice place. read more

Used to come from Belleville to visit the old shop that was on the corner when I was younger. Haven't been there in almost 20 years. But the name is in my head for any of my nerdish pleasures while in Collinsville. I give the 2 stars because I can't bring myself to do 1. I know from the old shop that you will have lots of stuff and not much room for it all, however everything in the shop goes from floor to ceiling. That not a bad thing. Unless your ceiling is collapsing and water is coming in. I saw so much mold(black) I had to make my trip short. I am not trying to make a place I used to go to close down because of this review, but would like to see you use it to make a change. If you have space in the building next door, move the ceiling high stuff in there. You are paying for the space and only using it for game tournaments. While tournaments should be important, the safety and health of your customers should come first. Last, if you have displays with items in it, don't put things in front of them. Tried to look at the original Megatron figure in the case towards the front, but could not see the whole thing because of clutter in front of it. Once again I'm not trying to get you closed down, but I am not coming back in unless there is a change. read more