Their customer service skills is very inconsistent & and they don't even care if you are a regular…read morethey'll act like they don't know you. I only go back because is on my way home & gym otherwise I would have not gone back.

Never again. As a lifelong resident of the area, our family has shopped here on a regular basis for…read moredecades. While it's become less and less pleasant over the years, we've forgiven the lack of customer service and the treasure hunt of finding items. ("It's in the back is the response for any item you ask for." Try it.) But the manner in which items are priced is completely unacceptable. More like outrageous. The lack of consistency and lack of accountability. Budgets are quite tight these days, but it's also about the principle. Glad to pay a fair price but when one day the item is one cost and the next minute another, no. Less than a year ago I purchased a tea kettle for $13.99. It broke because it was dropped. I came back to purchase it again. I was surprised Rajnbow now asked $19.99. Since Amazon was charging the same, better to support a local business, right? When I paid for it at the register, the cashier charged me $23.99 even though the sticker on the kettle displayed $19.99. When I pointed out the error, he still did not believe me. Then I had to get on line again because he attended someone else while I checked the price. Then he told me to get on line with another cashier for a refund. That's three times to wait on line to correct their error. Then the cashier who gave me the credit made sure to call another staff member to immediately change the price on all the kettles. With a sense of urgency as if the building was about to fall. Then when I mentioned how the same item was $13.99 less than a year ago, she lectured me on how prices have gone up. And would not stop. It was quite the sNo, this wasn't inflation or tariffs. This is simply price gouging, and random at best. Next time, guess what. I'll use Amazon and go to Home Depot. For real.

Fantastic hardware store. Friendly service and a really painless process when I was in a bind due…read moreto a home emergency. These guys are the best!

Excellent customer service. Had a leaky faucet and they helped me pick the part that I needed to…read moremake the repair. Will definitely come back. Highly recommend.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

The selection is very good, prices comparable to other places. The service is outstanding. They…read morehave helped when I had questions about what products to use and how to solve various problems.

Jordan answered all of my questions by phone and was even kind enough to set aside what I needed…read morefor my girlfriend to pick up! They're always nice here and prices are fair.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

Boy, my mother would've loved this place. It lacks for nothing, and is prepared to deal with the…read moreneeds of the typical New York city home or apartment. Whether you are cruising the aisles or you have called for help, you are certain to find what you're looking for with the assistance of the extremely knowledgeable team in this housewares shop. you will probably see things there you didn't even know you needed. Believe me, if they don't have it they can get it, and they will see to it that your order is delivered swiftly so that you can get going with whatever project has had you call upon them. A New York institution. Simply fabulous...

I'm surprised I haven't written a review for my local hardware store in Long Island City yet. I…read morecome here for almost all my hardware needs, and I always see the same four staff members working there. The staff is consistently polite and helpful. If you're looking for something and they've rearranged items, all you have to do is ask--they're always happy to help. The prices are reasonable. Sure, I know another place where I can get Krazy Glue as a two-pack for the same price, but I still choose to buy my glue, housewares, and other supplies from Gantry. There is a $5 minimum purchase at checkout, so keep that in mind. Many hardware stores have a minimum anyway, but it's always good to check ahead of time. The store is well organized, although sometimes there's so much to look at that you come in for one item and walk out with several others--haha. Overall, this is a great location for hardware supplies, small repairs, and even some plumbing projects (wink). Tap-to-pay is available, and of course, cash is accepted. Yes, I'll definitely choose Gantry over that other guy across the street (T). Gantry is Panda Approved Customer since 2023 My documentation don't lie

I go to Gantry Home and Hardware pretty frequently for home goods. The selection is pretty good…read morehere, and the staff are nice. When things are out of stock, they're good about updating you on the status or taking requests for restocks. The pricing isn't terrible for the area. I would definitely recommend stopping by if you live in the area and are trying to shop local.

I needed several hard to find Danish faucet parts, which the US distributer did not have in stock…read more NYRP checked stock, returned my email informing me that they had the parts and shipped the following day. Fast efficient and affordable.

I bought a replacement part for my Franke little butler hot water heater dispenser. They sent me a…read morepart that does not match the instructions I have been trying to return the part for the last 10 days. They have been giving me the run around ( asking me to send pictures of the part they sent multiple times and my old part. I just want to return the part and they are not performing according to their own return policy. I have come to a conclusion this is not an honest outfit. DO NOT BUY FROM THEM. I bought a replacement part for my Franke little butler hot water heater dispenser. They sent me a part that does not match the instructions I have been trying to return the part for the last 10 days. They have been giving me the run around ( asking me to send pictures of the part they sent multiple times and my old part. I just want to return the part and they are not performing according to their own return policy. I have come to a conclusion this is not an honest outfit. DO NOT BUY FROM THEM.

The staff here were friendly and helpful ... but watch out for the prices! I was charged $25 for a…read morecan of primer that's $16 at Ace or Lowe's.

Staff was very informative and helped me find what I needed. I was looking to buy caulk and there…read morewere a few options that they helped me look from and understand what would work best for what I needed. I was also looking to do another project and suggested I do one thing at a time, so even though they could have made more money from me they instead gave me good advice to take things one at a time. A great place overall!

This was the most aggressive and vile treatment I've had in a commercial space in at least 10…read moreyears. I was followed around the store by people from at least four different countries and harassed by the man in the picture. No one offered to help me as they followed with me. When I asked this man why he was sitting on a stack of merchandise staring at me with a walkie-talkie in his hands he went off. Called me "you people" and thought he could demand to know why I came to quote "his" store. "Bothering" him while he was doing his job. Which apparently was not to treat me with respect or asked me how he could help me. He had another associate less than an aisle away behind me. The two of them closed in on me like thugs in an alley. These people should be shut down.

Amazing store!!! Old school!!! You can find absolutely anything and everything here!!! The best of…read morewhat makes NYC NYC!

My locker was bad; my super replaced the locker for me, giving me one key - which is fairly…read morespecial: one side says 5RU5, the other side says (c)RU18, 11PZ. I went to Lexington Hardware; the guy told me he has the key which is "almost the same" but no identical. It was too big; it does not go in; i went back to Lexington hardware, the guy polished a little and gave me the money... the key went in tightly.... i think i need to find the same key! so, i searched online; i called Rainbow Locksmith at 338 E 65th street; the guy answered my phone is Joe, he said he has it. i went there.... he found a key but does not say the same things. But Joe told me this is the key!!! I paid big money over $10 with tax; i came back home, checked, it worked very nicely (although it may still be not identical). it is good enough!!!

Owner is a very nice guy. Always get good products and his guarantee in case anything does not work…read moreout.