Their customer service skills is very inconsistent & and they don't even care if you are a regular…read morethey'll act like they don't know you. I only go back because is on my way home & gym otherwise I would have not gone back.

Never again. As a lifelong resident of the area, our family has shopped here on a regular basis for…read moredecades. While it's become less and less pleasant over the years, we've forgiven the lack of customer service and the treasure hunt of finding items. ("It's in the back is the response for any item you ask for." Try it.) But the manner in which items are priced is completely unacceptable. More like outrageous. The lack of consistency and lack of accountability. Budgets are quite tight these days, but it's also about the principle. Glad to pay a fair price but when one day the item is one cost and the next minute another, no. Less than a year ago I purchased a tea kettle for $13.99. It broke because it was dropped. I came back to purchase it again. I was surprised Rajnbow now asked $19.99. Since Amazon was charging the same, better to support a local business, right? When I paid for it at the register, the cashier charged me $23.99 even though the sticker on the kettle displayed $19.99. When I pointed out the error, he still did not believe me. Then I had to get on line again because he attended someone else while I checked the price. Then he told me to get on line with another cashier for a refund. That's three times to wait on line to correct their error. Then the cashier who gave me the credit made sure to call another staff member to immediately change the price on all the kettles. With a sense of urgency as if the building was about to fall. Then when I mentioned how the same item was $13.99 less than a year ago, she lectured me on how prices have gone up. And would not stop. It was quite the sNo, this wasn't inflation or tariffs. This is simply price gouging, and random at best. Next time, guess what. I'll use Amazon and go to Home Depot. For real.

Fantastic hardware store. Friendly service and a really painless process when I was in a bind due…read moreto a home emergency. These guys are the best!

Excellent customer service. Had a leaky faucet and they helped me pick the part that I needed to…read moremake the repair. Will definitely come back. Highly recommend.

Great hardware store! Found everything we needed, from a stepladder to replacement blades for a box…read morecutter. And the gentleman who assisted us very kindly installed the new blade on the box cutter. Really nice to have this in my mother's new neighborhood. The friendly help was much appreciated. We were tired and cranky, so didn't really explore the store. The sales associate actually found everything for us except the extension cord, which was literally under my nose at the front of the store.

Went here to buy some glue, as we broke some furniture. The store had a good selection of glues…read more The staff was very helpful, but I had the feeling that I was more experienced. I got what I wanted. I probably would go again.

The selection is very good, prices comparable to other places. The service is outstanding. They…read morehave helped when I had questions about what products to use and how to solve various problems.

Jordan answered all of my questions by phone and was even kind enough to set aside what I needed…read morefor my girlfriend to pick up! They're always nice here and prices are fair.

I just made a first-time purchase from S Feldman Housewares. My items arrived so quickly, that I…read morewas shocked. Additionally, I was unable to find one of the products anywhere else, but at Feldman. Everything is of good quality. I am 76 years old, Their customer care reminds me of my childhood, when businesses made sure that the customer was a satisfied, return shopper. I give S Feldman five stars.

I often have to run errands for my job, and this is one of the stops I end up at. It's such a treat…read morewhenever I go in. They have everything. An extensive selection of lightbulbs to housewares to cute gift options. Each time the staff is beyond helpful. When I go in they immediately ask me what I need. The line is never more than one person long, as someone always hops on a register to assist you immediately. Such a breath of fresh air in a city where most other store employees avoid eye contact to avoid helping you. This store has been preserved in a time capsule.

I'm surprised I haven't written a review for my local hardware store in Long Island City yet. I…read morecome here for almost all my hardware needs, and I always see the same four staff members working there. The staff is consistently polite and helpful. If you're looking for something and they've rearranged items, all you have to do is ask--they're always happy to help. The prices are reasonable. Sure, I know another place where I can get Krazy Glue as a two-pack for the same price, but I still choose to buy my glue, housewares, and other supplies from Gantry. There is a $5 minimum purchase at checkout, so keep that in mind. Many hardware stores have a minimum anyway, but it's always good to check ahead of time. The store is well organized, although sometimes there's so much to look at that you come in for one item and walk out with several others--haha. Overall, this is a great location for hardware supplies, small repairs, and even some plumbing projects (wink). Tap-to-pay is available, and of course, cash is accepted. Yes, I'll definitely choose Gantry over that other guy across the street (T). Gantry is Panda Approved Customer since 2023 My documentation don't lie

I go to Gantry Home and Hardware pretty frequently for home goods. The selection is pretty good…read morehere, and the staff are nice. When things are out of stock, they're good about updating you on the status or taking requests for restocks. The pricing isn't terrible for the area. I would definitely recommend stopping by if you live in the area and are trying to shop local.

THE place to find missing parts!!! If you are short on time, just go here!…read more I needed a shower faucet stem for our prewar 2nd bathroom. Went to Gartner's on W72nd, then Beacon on W78th. Neither had. But NY Replacement Parts did! Dorian took just one look at the old part sauntered next door and returned with a pristine new piece. Willie his wonderful coworker even fitted it with a screw that was needed but had broken in the old one, so the handle would be able to be tightened onto the stem. Such camaraderie amongst the guys working there! I recall several years ago needing a faucet handle that no one else seemed to carry and they had it! While later found online for 1/2 the price, it was absolutely worth having these gentleman tell me what part I needed and receive it at that time so we could get our shower working again as I there was no easy way to determine the exact part I needed. Excellent experience! Highly recommended!

Buyer Beware. I…read moreordered a replacement part for my Grohe faucet that cost over $200. After testing the part, I found that it did not resolve the issue. When I contacted the company to request a return, they denied it. Their reason was that because the part had been used for testing and water had passed through it, it could not be returned or resold. I find this policy very frustrating. How is a customer supposed to determine whether a replacement plumbing part works without actually testing it? I am now left with an expensive part that did not solve my problem and cannot be returned. While the company may be following its policy, customers should be aware of this before making a purchase. Be sure to carefully review the return policy before ordering, especially for high-cost replacement parts. In my experience, if the part does not work for your situation, you may be stuck with it regardless of the outcome.

The staff here were friendly and helpful ... but watch out for the prices! I was charged $25 for a…read morecan of primer that's $16 at Ace or Lowe's.

Staff was very informative and helped me find what I needed. I was looking to buy caulk and there…read morewere a few options that they helped me look from and understand what would work best for what I needed. I was also looking to do another project and suggested I do one thing at a time, so even though they could have made more money from me they instead gave me good advice to take things one at a time. A great place overall!

I'm a beginner woodworker and was looking to find a particular pre-stain product that is apparently…read morehard to find. The big orange and blue stores didn't have it, but I was happy to find out that Rainbow does in fact carry it. I've been by a few times to go and pick some up as needed. Yeah, the store seems a little dated. They've got just about everything and it seems to be all crammed in there... but for me the upside was that they *had everything*, especially the stuff that other stores didn't carry!

Horrible Customer service! Hung up one me twice and then screamed at me for wasting his time…read morecalling to check if my order was ready as I never got a confirmation email and it had been several days. I went in and got a picture of him! He avoided me, no doubt this is him. They treat the customer like we're trash for bothering them and asking them to do their jobs! So disgusting, horrible behavior. Don't waste your money! You'll leave disrespected, i miss the days when small businesses were run by neighborhood people who actually cared and were kind!

My locker was bad; my super replaced the locker for me, giving me one key - which is fairly…read morespecial: one side says 5RU5, the other side says (c)RU18, 11PZ. I went to Lexington Hardware; the guy told me he has the key which is "almost the same" but no identical. It was too big; it does not go in; i went back to Lexington hardware, the guy polished a little and gave me the money... the key went in tightly.... i think i need to find the same key! so, i searched online; i called Rainbow Locksmith at 338 E 65th street; the guy answered my phone is Joe, he said he has it. i went there.... he found a key but does not say the same things. But Joe told me this is the key!!! I paid big money over $10 with tax; i came back home, checked, it worked very nicely (although it may still be not identical). it is good enough!!!

Owner is a very nice guy. Always get good products and his guarantee in case anything does not work…read moreout.