Staff was very informative and helped me find what I needed. I was looking to buy caulk and there were a few options that they helped me look from and understand what would work best for what I needed. I was also looking to do another project and suggested I do one thing at a time, so even though they could have made more money from me they instead gave me good advice to take things one at a time. A great place overall! read more

The staff here were friendly and helpful ... but watch out for the prices! I was charged $25 for a can of primer that's $16 at Ace or Lowe's. read more

It's a decent hardware store if you live in the vicinity and the older couple that run the place. The daughter (runs cash register) is very rude or an eternal grump that shouldn't be dealing with customers directly. read more

If you wanna feel like a criminal, walk right on in here. I walked in here to get a hand full of bolts which cost .22c each. The entire time as I am trying to find the right set of bolts, the owners stocked every move I made as if I was going to steal .22c bolts. Lady, if you are reading this. I needed 8 bolts. That comes out to $1.76. I can't buy a pizza slice in Astoria for that much. Relax. Customers come to buy from you. If you don't trust your customers, close up shop so someone more trusting of the community can move in. Rediculous. read more

i stopped by broadway hardware and paint in astoria to grab a few paint brushes , small can of paint and some advice of what else i needed to complete a simple job in one of my empty rental apt. its not lowes or home depot but in its small space they have basically everything you need and better advice . i was able to paint the entrance door and fill a few cracks in the hallway in less then an hour and it was cheaper then i expected. good family neighborhood hardware shop in the heart of astoria that will see me again when opportunity calls. read more

I stopped by here for the first time today with a dream - painting an old piece of furniture. Have I ever painted furniture before? No. But I decided to seize the day. The store is adhering to NYS COVID reopening guidelines and is only allowing one customer in the store at a time. This was really reassuring to see. I waited outside, and once it was my turn I explained to the guy what I was looking for, and he was VERY helpful considering the fact that I wasn't even sure what I needed. He quickly showed me my options, helped me pick out paint/supplies, and sent me on my way. Everything was reasonably priced, and the woman behind the counter was extremely nice as well. This easily could have been a stressful experience, considering I wasn't 100% sure what supplies I needed and that there is currently a global pandemic. I will definitely be back if I ever decide to venture into home renovation again! read more

I really like going here for hardware supplies. They are patient with me when I want to buy an item but I don't know what it is called and I describe it, they also give advice and even spoke to me over the phone to walk me through a problem I was having with a small DIY job. Will always return to this store. read more

The kindest, most helpful staff and a great selection. I feel super lucky that this store is right around the corner from my apartment.

Broadway Hardware is an absolutely great local, family-run hardware store. I'm pretty skeptical about the 1-star reviews on here; something tells me that the people calling the folks there "rude" in their reviews probably aren't very nice themselves. I've been in a couple of times since moving to the area, and they're always super knowledgeable and helpful. If you go in with clear information on what you need, they can find it for you! I bought a monitor mount and found that the screws it came with were too long. I brought the mount piece, the monitor, and the screws into the store, and one of the employees knew exactly what size to get, picked them out, and brought them to the register for me. He did a bunch of checking and double checking to make sure that all four screws he grabbed were the right length, and that I got my original screws back. Overall really friendly, non-condescending hardware store experience! read more

The staff here are very helpful. I needed help with an small installation project I was doing and they helped me find the right items I needed to make sure it was done right. Prices are very reasonable as well. read more

This is a great mom and pop style hardware store. They are cheaper than the big box stores, and the sales associates are knowledgeable and helpful. I've gone in their a bunch of times, usually with some odball requests for plumbing or electrical fixtures, and the person helping me always gets me what I need while being very patient listening to me describe stuff because I don't really know what parts are called. They've also been very great during covid about masks and gloves, and not letting too many people in the store at once. I'll shop here over a big box hardware store any day of the week and am happy to give them my business. read more

This is a solid neighborhood hardware store and a great (and much closer to me!) alternative to Home Depot. They're following a strict COVID protocol of only allowing 1-2 customers in the store at a time, which I really appreciated considering how small the store is and how narrow the aisles are. I came in search of some silicone-based caulk and a caulking gun, and the younger woman behind the counter was able to tell me precisely where both things I needed were without even looking. She also kindly pointed out that I'd accidentally grabbed two different colors of caulk when I got to the counter (whoops!) and when I said I would go grab the right color, the older woman employee offered to do it for me. The younger woman even showed me how to use the caulk gun after I checked out without me even asking, and let me know about their return policy when I expressed I was unsure about whether I would need two containers of caulk (spoiler: I did). I know others have mentioned finding the younger woman who works there rude, but that wasn't my experience. She was kind of short with a man who came into the store while I was there, but honestly in my opinion he was being difficult, so I can't fault her for that. She was really nice and helpful to me, and I'll definitely be back. read more

Family run operation. Good people. Great advice on a DIY ceiling fan installation. Teddy took time in between customers to explain what I needed to do and look out for to get my project done successfully. Didn't try to upsell me on stuff I didn't need, but got me everything that I did need. Currently sitting in a nice ceiling fan cooled room thanks to his help. Gotta protect these awesome neighborhood gems. 10/10 recommend shopping here. read more

I don't know how this place is still open. The people who stay at the reception are so rude. I'm shocked by the rude service! I don't know why I come back, I've tried several times, I always get disappointed. read more

I was moving and didn't know how to match paint. The woman at the front and the guy in the back helping with the paint were both very helpful read more

This hardware store is essential to my neighborhood. They provide great customer service and are knowledgeable about their products. Twice I have called ahead asking if they had what I needed in stock and both times they have: mattress disposal bags and today, ant traps. They are taking social distancing during COVID19 very seriously, so I feel safe shopping there. The woman at the front is down to business, personable, and helpful. Knowing this is here saves me from having to walk all the way to Home Depot. It also feels good to support a local business. read more

You're going to pay a bit more here than you will at other stores. It's part of small business life. However, you do get excellent customer service. It's a throwback hardware store - old, dusty, crammed to the gills with junk you need. However, it's also old school in the way you are treated. I've had a 10-minute conversation with an employee on the differences between a $2 picture hanging kit and a $4 kit. There was no rush to sale -- just solid explanations on benefits of one version over the other. Best of all, I don't have to take the train to Home Depot. And it's kind of nice supporting a local business. read more

This place is great! It serves all my home improvement needs without having to go to Home Depot (the nearest one being about 20 blocks and 2 avenues over). What's perfect is that they carry almost anything you'd need while keeping it local as well! That said, it's EXTREMELY cramped inside since they carry so much in such a small space. The staff are very knowledgeable (especially the awesome woman who is mostly at the register) and know where everything in the store is, so the aforementioned clutter is navigable! They also carry benjamin moore paint and have a full swatch selection thing at the very back of the store. read more

Just moved to Astoria, from BK, and spotted this store after getting off the subway. Went in and it was great. The woman upfront is knowledgable and funny (not "rude," "funny..." welcome to New York...). The guys are also great and helped me hunt down a few screws that I needed. They are a little bit more expensive for certain things when compared to the ".99 cent stores" located on Steinway, but, generally, those stores aren't hardware stores with knowledgable people; so who's complaining? I've gone back here at least four times since we moved in three weeks ago. Five stars because what else could you ask for from a hardware store that this place doesn't give you? Nothing, that's what. Little known fact bestowed upon me by my father, who is an Astoria native. This place is in the same location of a bakery that was owned by Christopher Walken's family. I'm not sure you could convince the woman upfront to do the Weapon of Choice dance routine, but you can try. read more

These guys really are fantastic. It's a small family owned shop abd they really know their stuff. They've helped me on several occasions with several small projects and they're always knowledgeable, helpful, friendly and have good prices. I highly recommend checking them out first instead of going to a big box hardware store. read more

Great prices and helped me get exactly what I needed, very thorough and made sure I was getting what I needed for my project to work. I enjoyed the fact they also had a free box; a small hodge-podge of miscellaneous screws and nails. Most places normally wouldn't offer you free items but it made me feel good to know they wanted me to get the right part, even if it meant not making money for them. Would easily go back again! read more

Owned by some VERY nice people they basically have everything you could want from a local hardware and paint store. They are service oriented and have a large selection of items. More than happy to support a local store anyday over the big box retailer who could care less and you have to chase down for "help". Go and spend some $$$$$ and know these people care. read more

I've been coming here for the past seven years and have always found the young Korean-American guy particularly helpful and patient when attending to my queries because I have no man-savvy on hand at home. They have a great selection of paint and the Korean guy is really knowledgable in tints, shades and finishes. I've achieved great results on my own thanks to his expert advice. However in recent months the service has been hit and miss. The whole reason for my coming here is because I want Korean customer service; I don't want to be palmed off to some other guy who can't understand why I need (even when I bring the object into the store) and end up bringing home the wrong thing. That's annoying, oh and I don't get asked for ID on a $38 dollar purchase, but I do when buying a $3.18 paintbrush. Wth? Younger Korean-American girl attitude is poor/sarcastic. It's a few doors from my place, but I'd sooner walk to Home Depot and speak to an idiot than be frustrated with inconsistency and confused and bored looks from staff. read more

My friends from synergy gym put me onto this place I was going to home depot to get paint and they said why? Go here up the block its better paint and service is great. I went and rest is history I go all time. I drive taxi so I am in area often Keep up the grate service guys read more

Lady at the front couldn't be any worse at customer service. Will not be returning here.

Won't be shopping here anymore....I have been shopping here for more than 16 years and lately with the daughter running customer service and front cashier I have been and seen other people receiving poor customer service and rude attitude.... I support small business, but if the family wants her face to represent the business now then I will pass and take the trip to Home Depot read more

Totally rude and dismissive. I refuse to buy anything here, I go to DV Locksmith and Hardware 29th St and 30th Ave. Small businesses are always crying that they're losing customers etc. etc. And I get that- be NICE to people don't be RUDE !!! It's simple -You don't have a monopoly on anything. I don't need you -you need me. If you don't like it get out of retail ! This place sucks !! read more

I work in Long Island City... There is nothing in Long Island City. I called 4 different hardware stores because I needed keys made. Strangely... All hardware stores in LIC are no longer open. Some places answered the phone only to inform me they aren't in business... (Why do you still answer the phone?)... Anyway.. This was the only place that answered AND still existed, so I trucked over. Great little hardware store. Stuffed to the gills with hardware things. My keys were cut quickly. I bought a few other things that I didn't realize I needed (until I got there) and was on my way. I'll definitely use them if I need a hardware store close to my job in Queens. read more

They have everything you might need packed in the small space of the store. The staff was extremely helpful and very nice, and they helped me find everything I needed. Thumbs up! read more

Friendly, helpful, great neighborhood store. Just went in to get some screws, spent about a dollar, and they took time to help me out. I will be back, read more

Broadware Hardware is the type of hardware store that almost became extinct when Home Depot came to the area. I have enjoyed interacting with the staff, and as a hobbyist it's a good spot for me to get the parts, tools, or hardware I need for a weekend project. I try my best to support small business, so I try Broadware Hardware before I head to a Home Depot. read more

Needed keys made for Medco lock and mailbox. Other local were not able to make. This Mom and Pop store was able to make the keys. Young register person could do a bit of customer service as she indicated Medco key blank was not available, but key maker was able to duplicate Medco key on non-Medco (large square blank) brand blank. Meanwhile, register clerk insisted couldn't duplicate even when I told her I was able to get duplicate a week before. Store provide choice of different levels of quality hardware and sells premium brand Benjamin Moore paints. They also sell latest technology Multi-T-Lock key cylinder lock for DIYer like myself, better than standard, less secured, pin and tumbler key type lock. read more

Great neighborhood hardware store that always saves you from the run to big box stores across town. Very knowledgeable and friendly staff, combined with a very packed inventory makes this an awesome local option for projects. Prices are very close to the big box stores and with how available and knowledgable the staff is, and the cost saved in travel, it's negligible. Thanks for being here and being a local option! read more

Helpful when I needed some last-minute items. The staff in the back was really friendly when I was looking for a mop and bucket in a hurry and carried everything to the front for me, as I had my hands full. Cashier was friendly as well. Basically a go-to shop for any sort of home improvement needs. Really small, narrow aisles, but has everything you need and is right by the train. read more

I've been to the store a couple of times to buy various supplies - mostly for painting, but I always pick up a few extra items while I'm there. The store is small but densely-packed with everything one would ask of a hardware store. The prices are clearly marked and very reasonable. The store has a good feel - very laid back - and the service is both personable and knowledgeable. The owners (husband and wife) give the store a fun sorta [young] mom 'n' pop vibe - and I always like to support quality local businesses over big ol' chain stores. Very good experience the two times I've been here - I will continue to be a repeat customer. read more

Where I usually go to get keys copied; they're very quick about it. Other than paint, I don't have much need for hardware supplies. It's very cluttered so you'll probably need to ask the staff for help rather than being able to find what you need on your own. read more

Where can I begin!! DO NOT COME HERE. Never coming back to this store ever again after the service I received. The owner who sit idly by at the cashier register was extremely rude when I needed assistance buying a new door knob. She was snobby when I asked her basic questions about different products for my room. She expected to me know the differences between products. I ended up buying the simplest doorknob and the item is DEFECTIVE. The doorknob doesn't lock. I know I installed it correctly as well because my father is a repairman/handy man. I'm not even going to bother with fighting for an exchange or return because of how uncomfortable and Unwelcoming the owner was. WASTE OF MONEY. read more

I've been in here several times and found what I needed. I must admit that I haven't been to many small mom and pop hardware stores so I can't comment on prices, but what I purchased seemed quite acceptable. I always been asked if I needed help in a friendly manner and the woman behind the counter is humorous and helpful. I'd check here first for anything hardware related... and yes, this place is small and cramped, because it's packed to the gills with stuff. read more

It's a great hardware store with everything you need at a convenient location with fair prices and good advice. I've purchased any number of items there over the years from the very courteous staff as well as had a variety of key copies made as I've moved around the nearby area (they are equipped with key blanks for every occasion including medeco blanks). I cannot recommend them enough :) read more

will cheat you on the prices , they sell and do not put taxes on my other company and my grandpas company , they sell the theroacoat higher on me just cause I'm young and they think I'm dumb. Bought a theroacoat bucket , it had no sand and just wasn't a good bucket , I asked them for a exchange. I just want another bucket , not asking for a refund .They said they can't do anything about. Find out a hour later , my grampa always exchanges and returns the bucket if it is no good. These guys are a bunch of cheaters and lost a 15+ years customers! Btw the lady on the counter is totally useless , better if u talk to a wall. They will give u the same help. Save the money from these cheaters read more