My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Managing Condominiums can be challenging and at times difficult! Having the proper policies and…read moreknow-all is vital to my profession and career, HK Insurance Agency has provided top notch service and knowledge for both myself and my communities. There is no doubt that they can handle your needs with the utmost care and professionalism. -Chris Buckley Rickman Companies A division of Great North Property Management

I wish I was able to choose 10 stars for the outstanding SERVICE, professionalism, timely…read moreresolution and feeling of having someone on my side when I recently experienced a small house fire in my newly purchased home! From my initial call to report, to sharing my concerns and the need for immediate attention as I have a medically compromised child, Daralyn Perry went ABOVE and beyond to meet my needs and all the while having a genuine concern for me and my family. All was resolved timely, professionally, and I could not be happier with what was a crummy situation made all okay by a very caring agent. Thank YOU!!!!!

I've been insured with Al Ponte insurance for over 10 years, and I've never had any problems. They…read moreare always so helpful and kind. A special thanks to Claudia for always being so promptly in answering and solving all my questions.

The owner of this company, Ron Ponte, is quite possibly the most amazing person I have ever met! I…read morehaven't used his company for insurance but, based on the interaction that I had with him a few days ago, I would definitely use his company if I needed it. It is rare to find a person who is truly kindhearted, compassionate, and willing to help a complete stranger for a few hours, but that is exactly who Ron is. Get ready to read a crazy story! I took an Uber to the post office with a large piece of artwork boxed up to mail. The post office said it was too big to mail, and told me to go to the UPS store down the street. Ron was a post office customer at the register next to mine, overhead my interaction, and offered to drive me to UPS so I wouldn't have to find another Uber who could take my large package. Ron loaded my package and we set off for UPS. We couldn't find the UPS store, but we did find a DHL store after driving around for awhile. Unfortunately, we were told that they don't mail domestic packages. Then we found a FedEx store. Ron took the package inside, they measured it and said it was too big. They told us where the UPS office was (since the address was mislabeled everywhere). He reloaded my package and drove me there. UPS measured it and said it was too big. He reloaded it and said he was driving me to the airport to mail it at the cargo counter, and he called his assistant who researched the address. Ron insisted on driving me to the airport even though he had spent a ridiculously long amount of time already driving me around, and made it seem like it wasn't a big deal. We got to the cargo location and finally found the North Cargo Gate (after going around the airport 2 times!). Unfortunately, it closed at 4pm and by now it was 6:30pm. Then he drove to the South Cargo Gate and we went to FedEx Freight. They sent us to the Fed Ex Shipping Center next door. We went into that FedEx office, and the woman measured my package slightly incorrectly so it was finally under the max inches limit, and she mailed it! Then Ron insisted on driving me home instead of to the train. 3 HOURS LATER, from start to finish, he dropped me off at home! While driving around, Ron had such a positive attitude, and sweetly said that he wasn't giving up until my package was mailed. He offered me great advice about an insurance situation I have, and told me some wonderful stories about his customers. He refused to accept any money from me for his hours of time and his extraordinary efforts, and just told me to pay it forward to others. If Ron is this generous with his time helping a total stranger, I can only imagine how much effort he puts into helping his customers. He went WAY above and beyond with saving me from being stranded with a huge package, and I can't thank him enough for his kindness.

We have used Wiseman for insurance (car and home) for years. Friendly, nice and honest, they have…read morealways found the best option for us, changing to a more affordable option a few times, most notably when one car insurance company significantly increased rates for no apparent reason, they had another option ready when we saw the new rates. Always quick to reply for any requests or questions we have, I would highly recommend them to anyone in need of insurance.

We are a second generation customer of Wiseman Insurance Agency and we could not be happier with…read moretheir complete line of policies that address all of our insurance needs.

This company has always provided great customer service. Our insurance needs have continued to…read morechange over the years and their employees have always guided us through it. Every other year my husband asks for a review of our coverage and rates and we have never received anything but a quick, professional response.

Borelli Ins. is by far the best agency I have ever delt with! They are friendly, efficent and very…read moreinformative. Dealing with them is so much easier and plesant than dealing with another big company that has zero personal relationship with you.

Elliot Whittier STOLE $2,000 from me WHEN they told me IF MY MORTGAGE Processor found their flood…read moreinsurance exceeded industry premium allowed to approve my loan, they would REFUND me the $2000. Well, all mortgage companies rejected their gouging premium and I FOUND Rizzo Ins. Revere, MA provided industry standard flood insurance for hugely BELOW Whittier, and mortgage co. APPROVED MY LOAN. Elliott Whittier, after I ALREADY GAVE THEM $2k OVER the annual premium amount which they said they would refund if I did not get approved by mortgage co. and close with my current home, AND ELLIOTT WHITTIER STILL RETAINS THE $2k they stole and said they would refund me. I'm confident their transactions are illegal. DO NOT DO BUSINESS WITH THEM. I am a widow living on a fixed income and THEY KNEW THAT. Not sure how they sleep at night. STAY AWAY. THEY WILL STEAL FROM YOU TOO. Attorney General is investigating them,now. We know the outcome but, everyone should know them.

I'm not one to write reviews. I am very impressed with the…read moreservice on my auto insurance with this agency and Plymouth Rock. Customer service rep-Erica Citro was a delight to do business with. Anytime I have a question or need assistance regarding my policy, she always responds on a timely manner. Upon every renewal (been with for 3 years) she advises me on discounts I qualify for and anything to save a few bucks. It makes me feel great & appreciated that she's keeping an eye out for my benefit as an insured. I am fully confident when I recommend this agency.

I have been working with Aniko insurance for 10 years. I recommend them all of my friends and we…read moreare lucky to working with this agenc. They are professional and whenever you have questions or issues they solve it right away. Highly recommended.

Mass. laws make car insurance so expensive, but Nobile does the best they can to make it work for…read moreyou. When I got a new car I forgot to say I had anti-theft now. They brought it up on their own, without me asking, and I got a discount on my policy. Nice people there too.