What a lousy company, the service totally a piece of junk. The internet is poor slow and phone system is terrible bad. Don't go with their service. Called many times to solve the problem seem like the technician and customer service cannot figure out the problem and blame me as customer that my phone system is bad and need to charged for service call. I spoke customer service this company And never ever come back or follow up with me after he sold me the service. Scam ! What a jerk, please don't dealing with them. read more

No customer support: 5-6 office phone system in one office and 3 phone in 2nd office. Sales rep stressed on connection benefits. After connecting problems with drop calls, but company blame it on our WiFi. Extra for wire connection. Settled with wireless connection with additional charges. Not working right still. Blame that their system not compatible with Spectrum modem. Problems with messaging lost and call-in transfer. Creates problems with patient calls and weekends calls. Not compatible with medical office. REPORT TO FCC 02/02/19. Billing with no written contract. Using billing statement as contract. Request transfer back service to Spectrum because mistakes outweigh benefits. Spectrum said DMR is "holding or phone numbers and not releasing them" This indecent behavior is a gross misconduct and shame to the trade and need to be reported and disciplined or license suspended read more

I'd like to start by saying, I don't post reviews very often, especially to give a company a bad review. If I could leave a half or no stars, I would have done that. This is absolutely the WORSE VoIP company you can ever use. I get better and faster internet service from my 80's dial up with AOL. The customer service representative, as nice as they are, are not very helpful whatsoever. They tell you they will call you back with a resolution to a problem and never receive a phone call back. I've even ask their managers for a review of my account and possibly add a virtual receptionist, to get no return phone call back. The problem is, because of the location of my office, I'm stuck from a really really bad service company or the worse service company. I guess I'll have to contact the really really bad service company to have their really really bad service connected to my office. I've been with DMR for the past 4 years...they have been tolerable until now! For those thinking of switching over to DMR Communications...DON'T! The suffering you think you're enduring now won't be as bad as it will be should you switch! read more

DO NOT SWITCH TO THIS COMPANY! Our business did and that was the worst mistake we could have made. Their telephone reliability, internet speed and customer service is deplorable. In addition to this, when attempting to switch to another company they will not release your phone numbers without causing major inconveniences and even after your contract has expired there will be a $400 termination fee because they have an "automatic renewal" policy. Do not make this same mistake! read more

Why isn't there a 0 star? Worst customer service ever. In average on hold 30 minutes. If they don't want to talk to you they transfer you over. Nobody communicates there. Everyone says different things. Internet down Phone down Bill is over the top price. Never match with the initial bill that they promised to give us. All the time. They lure you with their website stuff but don't ever EVER sign the contract. It says that you can cancel your contract anytime if the problem is solely due to DMR, but they said we can only cancel without paying the penalty only if they CAN'T fix the problem. oh my goodness... problems appear almost every week.. This is ridiculous. I'm so done with this company once our 1-year is over. can't wait till october! read more

Horrible Service!! Terrible "customer service"... if that's what you want to call it. Ridiculously bad internet & phone service! SERIOUSLY guys... I highly recommend you go else where! I feel it my job to inform the public - I had to learn the hard way! read more

DMR's service was so bad I had to involve an attorney just to get out of the contract and get working telecom in my office again. There is no way I could possibly list all of our issues here but I will list a few. DO NOT GET INVOLVED WITH THIS COMPANY ON ANY LEVEL. We originally ordered phone service and internet from DMR in Sept of 2011. Both were installed Oct 7th. phone service was so bad that we were forced to switch back to our former provider by the 4th of Nov 2011. We went roughly a month with horrible phone service. issues are outlined in the telecom time lines email attached here and sent to DMR's president David Lee. Internet worked fairly well until the 1st of February, then went down. After repeated attempts by us and by DMR we were unable to establish a stable connection. DMR maintained that AT&T was unable to provide working circuits. To test this and because we had such spotty DMR internet, on March 14th we successfully had a direct DSL line installed from AT&T. On March 18th after being up and down for over a month DMR was scheduled to have a tech out to attempt another fix. The DMR tech did not show up. When we called DMR they said someone would be out between 12 and 4pm. When no one showed up, I called DMR they said they would have to push us off to the next day. I told the rep to please cancel the tech we could no longer wait for the internet connection we had been paying for. I scheduled a new EOC re-seller for the following day. This reseller showed up and was able to successfully install our connection on day one. We have not been down since. On March 28th I sent the cancellation email to DMR explaining our decision. DMR of course slapped us with an early termination fee which they dropped as soon as our attorneys got involved. TIME LINE OF EVENTS TELECOM Oct 7th - Install Oct 8th - internet and phones down Oct 9th - internet and phones down Oct 10th - Internet and phones down Oct 11th - System up phones did not ring to the open ext. direct line 949-734-XXXX 949-734-XXXX has no VM despite being set up. When sent to VM caller hears VM set up options. Oct 12th - System up in the morning Tech came in unannounced and unscheduled took the whole system down for half the day. Per Sage, Tech does something that causes system to assign us a new IP address as a result we lost our old one which was subsequently assigned to someone else. Our mail service was down for a day waiting for the DNS to change. Oct 13th - Mail system down waiting on DNS change Oct 14th through 19th - System up but when a customer came through the auto attendant call did not ring to the open ext as promised instead it went to the intial ext. VM Oct 20th - I contact you and you promise to solve our problems you enable a feature allowing customers to stay on hold and listen to music for a period of time if all auto attendant ext's are busy. After five min on hold phone is supposed to go to group VM with an option to transfer back to the holding Que instead callers stay on hold for five minutes then get a FAST busy signal. This is never fixed. Oct 21st - Voice mail still does not work for 949-734-4240 or 949-734-4602 Oct 22nd - VM is fixed for 949-734-4602 Nov 1st - Call quality deteriorates and we start dropping calls VM is still not fixed for direct line 949-734-4240 Nov 2nd - Call quality very bad calls dropping Nov 3rd - Call quality very bad no longer usable. DMR takes us down to upgrade our system in the middle of the day. Nov 4th - VM still broken for 949-734-4240 someone test calls in the middle of the day for 1 hour interrupts business. In the process of unsuccessfully attempting to fix the VM our 866 number is taken off line and callers receive a fast busy signal for three hours. I talk to a guy named Brian who claims he is the vice president of the company admits there is a bug in the system and our problem is unfixable. He says problem has been escalated to the system manufacturer. Nov 7th - 949.734.4240 not working all lights are orange, Jose from DMR works until around noon trying to fix this problem at 12:08 something he does takes us down completely. Brian is unavailable Sage won't come to the phone. Nov 8th - We switch our phones back to our former provider read more

They have horrible customer service. They charge $10 fee to pay over the phone. And they don't care if you want to move to another company. read more

Our phone just died in the middle of a conference call with a client. Had another associate call DMR right away but no one answers. It's likely their phone is dead too or just dodging calls because they know the customers will be calling. This has happened many times before. The line does come back up a minute later but the damage is done and it looks very unprofessional to our clients. I saw someone mention how much money they've saved with DMR. Well, the price you pay is horrible customer service and unreliable product. Please stay away from this company. read more

Worst service ever!. They convinced us that the service would be better then AT&T and its the complete opposite. Our Internet doesn't work multiple times a week and they take at least a week to come fix it. I would report them to the better business bureau . There should be a law regarding how bad the service is. Should be negative 5 star rating. read more

First off the sales guy, Adam is absolutely the most persistent sales rep I have ever met in my life. Second of all he is persistent in a nice non pushy way that just made me want to help him out and buy from him. The phones went in Thursday. There were supposed to be 4 and they only brought 3. Adam came in to check on things and I mentioned it to him. We can live with only 3 phones during slow times- which we are currently in. I just wanted to make sure there would be a 4th phone eventually. He had one there in an hour! Super impressive and the guy who brought it out went through the basics of how to work the system too. Today (4 days later) Adam came in to do a little training and check on us. At this point I haven't spent a cent so I will see if I have different opinion when the bill comes but so far the customer service is the best of the best. read more

I have used DMR Communications for the last year, I couldn't be happier with their services! They increased my internet speed from my previous provider and also fixed my phone issues I was having. The call manager they provide awesome! It really gives me control of the office even when I'm out of town. The biggest plus about their services was they reduced my rate by almost 50% from my previous provider which has helped a lot! The rep that I had was amazing and easy to talk with, they answered all my questions and were beyond helpful which is rare to find! I would definitely recommend DMR! read more

After using DMR for several years, our business is in the process of switching to another company. DMR is overpriced, and we never received the speed we were promised. Their customer service is terrible--our entire network would go down for days at a time and require a reboot on their end, but it would sometimes take several phone calls to get them to reset our system. ("Have you tried rebooting the router? There's no problem on our end." Three phone calls later, "oh, I see the problem. Rebooting now!") Now we're trying to get our phone numbers transferred to our new provider, and DMR is holding them hostage, claiming they've shut down their porting department. We either have to get new numbers (after having our current numbers for 30+ years) or continue paying DMR $500 per month to "forward" our calls to our new provider. These people are crooks, and their product is terrible--don't go near them. read more

Don't do it! Terrible service, terrible internet speeds that they slow down after 5pm and then blame our equipment. Sorry, our router doesn't "routinely stop working" like you are claiming. Expressed dissatisfaction, so they said they wanted to do a free upgrade of our modem... turns out, by agreeing to new equipment we agreed to renew the contract!! They lied to us and said there was no obligation!!! any time you call, they have an attitude and will never fix the issues properly. RUN, don't walk!!!!!!!!! read more

I couldn't wish for better service! Not to mention the savings - now i pay half of what I used to pay with my previous provider. We had phone lines and internet service switched to DMR about 8 months ago. Guy came out the next day, installed equipment and spent significant ammount of time training our team on how to use the new phones and answering all the questions. A week later the internet went down. I called DMR and they were at our office in 30min! Technician spent 3hrs trying to figure out the cause. When it was discovered that the problem was our fault, I was a bit scared to see the bill lol DMR did not charge us a penny and a customer cervice rep called two days later to follow up and make sure everything was working fine. Last week we had 2 additional phone lines installed. Guy was super polite, knowledgeable and quick! I recommend DMR to everyone who wants great service at much lower cost :) read more

I'm changing my review from 5 stars to a negative zero stars. Yes I said it! They dont even deserve a single star for their slow internet. This thing is prob worse then dial up so freaking annoying. Were trying to run a business but this slow snail dial up keep lagging wtf man! read more

Whatever savings this company claims to offer you, NOT WORTH THE HEADACHE. I foolishly switched my business phone and internet service from Spectrum to DMR. On paper, the total savings would have totaled $60 per month. What DMR failed to mention, is that they would drop my internet speed from 100 mbps to 3, yes 3! and at times 2 mbps. Making it impossible to handle any customers transactions without having the system crash as your trying to collect payment. A few times, customers were so frustrated with us trying to take their orders, that they would literally place the order on their cell phone (standing in our lobby at the counter) faster while we were still waiting for our system to respond. On top if that, they left me with no phones or internet for an entire weekend forcing me to close my business as we were unable to service any customers at all. Rather than taking accountability for this incident, they placed the blame on AT&T... To top it all off, they held my phone numbers hostage for 2 weeks as I was desperately attempting to switch back to Spectrum. All and all my whooping $60 savings ended up costing me an additional $100 to reconnect my old service, I pissed off a lot of customers and every single employee, refunded over $1,000 to customers that we were unable to service and I shut down my business for 2 days loosing all my weekend sales to competitors. STAY AS FAR AWAY FROM THIS COMPANY as possible and leave your communication service needs to REAL professionals, I highly recommend Spectrum for Business! read more

DMR communications and their account executive Judi Z awesome. We are a social media company stuck in industrial park without any kind of broadband options. They got the job done. We are up and functioning and very happy. read more

If I could give DMDR zero stars I would. I'm paying for a service that does not work. The internet connection is worse than dial up. I have 2 phone lines that are completely dead. No dial tone, no service. They cant have anyone out here to fix it for 4 days. Someone was supposed to check the internet this week- no one came, no show. They said I am under contract and the early termination fee is $900!!! Zero stars. read more

This company has been nothing but a headache. The initial installation was a mess and every so often our phones go down. I need to run a business here and can't deal with incompetence! Looking to switch. read more

Avoid dealing with this company! Worst internet speed, worse than AOL. On top of that, you reach out to Customer Service and you get crap. They talk to you like you're the idiot and charge you high cancellation fees. Beware of these crooks! read more

The sales rep alexei was really good but unfortunately the rest of the company is just unnacceptable. Hidden charges and stupid fees is what this company does, when I finally made the switch to spectrum (spectrum took care of the termination fees for dmr) I got non-stop calls from these people, and they sent 2 sales reps to try and adjust the price when the damage had already been done. Not to mention when I just started avoiding their calls they even used my own caller i.d. to try and contact me. I would have left 3 stars but using your own caller i.d. on you is just unnacceptable. I do not reccomend them to anybody. read more

got 7 phones installed( by a independent installer paid separate) problems after problems with phones in coming calls out going calls, HOLD buttons, paging ...need I go on!! Our lady that sold us system bailed one week after and well good luck getting a true fix over the phone with these folks..... problem never fixed, still have issues, and the price $$$$ oh please no savings here. Do your home work first folks. OK if your a one man shop with one line. read more

DMR recently Installed new phones in our office and we love it!!! Phones are newer and work great with new technology which makes it easier for us. DMR staff is excellent and professional!! Our rep Kathy is sweet and always there for us. Highly recommend!! read more

We're so lucky to have found out about this phone company because we live and die by our phone service. The extra features have helped a lot too. I didn't think they mattered but I don't know how we managed without them now. The phones are a game changer. I'm very happy with the decision too. Thank you Kathy for explain step by step and making it easy for us. Outstanding customer service! read more

DMR, installed their system in our business (Bill's Body Works Inc.) last month. They gave us new phones and we have been boosted into the 21 century. I can actually see who is calling, name and phone number. Kathy Aumont is our sales person and she was so nice and helpful, and great with follow up. I highly recommend this company and Kathy. read more

If you plan to switch to this company, think twice !. The service is not as good as what they advertise, we have been using them for almost 2 years. The phone system and internet is regularly (almost every week/month) down and will take up to 2 days to fix or repair. Also beware of the termination fees as they could possibly overcharge you by the end of the contract when you cancel the service. read more

Update on my prior review: I terminated my contract. It took them 4 weeks to transfer my phone numbers to my new provider. To top it all off they sent me a bill for almost $2000 (yes, that's $2,000.00 not $200.00) for early termination. Ha, ha!! try collecting. If you can't afford a ding on your credit rating (this won't be an issue for me thankfully, already have more credit than I know what to do with) don't go here. I hope they take me to small claims court. I'd love a judge to decided who is the one who broke the contract. read more

Excellent sales Rep. She answered all of our questions and provided an in depth detailed training on how to use our new phone system and portal. She has been responsive with a couple of follow up visits. read more

Our office has been using DMR for about a year now. I honestly have to say that I really enjoy their service. I like the fact that I can forward the calls to my cell phone and/or even synced them....this way I can take a call anywhere I am. Also, it's so easy to use.....so that's another plus. Currently we have two phones, fax and fast internet for a much lower monthly payment than AT&T.....so we couldn't be happier. I would definitely recommend DMR to anybody that wants great service, fast internet and a lower phone bill. read more

I was able to speak to someone right away when I had a few questions about the service and unit. The new phone is awesome with so many features that we are able to use, my favorite is not missing phone calls when away from the office. The ability to manage our phone calls anywhere is fantastic! read more

The 1 star is a S/O to Oscar and Khalid; the only 2 employees of DMR that display exceptional customer service. Khalid is the only technician that I trust to come out to my workplace and fix any issues with our phone lines, fax line, or internet. Oscar is the only representative that I will speak to in regards to our account. He is friendly and helpful, and he always tries to resolve each issue; even if it's almost closing time. Khalid will come out on a day he is not serviced to, just to take a look at what the problem is, and try to help resolve it. As for DMR as a whole, I am not fond of their service. Their lack of customer service via over the phone communication, earns them as a whole, 0 stars. I have never experienced DMR service without some type of problem arising; or without something needing to be fixed. DMR will not credit you for the amount of time you experienced lost service. They overcharge for internet service that they cannot guarantee, nor stand by, in promising that the service will work 100% efficiently. Therefore, I do not want to rate them above 0 stars. However, Oscar and Khalid deserve the 1 star I am willing to provide them with, because they are great at their jobs; and because they care about their customers. read more

Horrible Horrible Horrible customer service. Don't let the sales person fool you like they did me. My first bill came out $80 more than what it should have been and it was a pain in the butt to try and resolve it. They told me no hidden or extra charges or fees, lies lies lies, the bill includes a ton of additional fees surcharges and charges that were not explained. I should of stuck with ATT, at least their internet speeds were faster at 12MB compared to DMR's slow 3MB and much much cheaper without the yearly contract as well. read more

This company swindles those who don't know better. They are pushy and dishonest. There are 11 other filtered reviews that YELP is not showing that gave DMR 1 star. This company should be forced to shut down. They are trickster crooks. YELP keeps hiding ANY negetive feedback on this company!!!! read more

I had spoken with a lot of people asking to make sure I wasn't under contract. I then spoke with Rosalie Rodil who told me I was not under contract, she came to my business to talk about a new plan she explained and drafted up a new bill, she gave me options but I told her I would go another way as I was not under contract come to find out I get an early termination fee for their auto renewal service. She would have said that as a sales point to get me to stay I would have gladly done so. My new service is great, but I will do everything I can to make sure I don't pay a dime. read more

DMR Communications - Early termination fee on auto renewal. $680+ - Internet Service Providers Near Me - Tustin, California

This is the first time I have ever written a review for yelp but felt it was important other people heard our experience with DMR. Before signing up with DMR we told the salesman we did NOT want a VoIP phone line and were apprehensive in switching carriers because we were happy with our carrier and did not want to switch to a lesser service. We were assured the service would be of equal quality if not even better. I asked if we were not satisfied could we switch back without penalties, the salesman assured me we could (sorry to say I did not get this in writing). The features DMR offered with on-line control of the phone lines is what drew us to sign a contract. We noticed a difference with phone and internet immediately. The phone was scratchy and calls were constantly dropped. The internet was intermittent and when working, worked slow. We called to see what could be done to improve service. The customer service was rude but said they would do some things on their end to improve the quality. We tried to receive a fax and that no longer worked, we called DMR, they told us to contact our manufacturer. I called the fax manufacturer and was assured that their was no problem with our machine but the problem was with the phone lines (we were put on a VoIP system). After several attempts to get DMR to fix these issues we decided we needed, for the sake of our business, to switch back to our original carrier. While in the process of doing this, DMR disconnected our 2 phone lines. These were lines our company has had for 43 years. We had to pay reconnect fees, early termination fees not to mention the month fee of poor service. But the big kicker is not knowing how much business we lost due to the week of no communication with our customers. The unethical practice of doing this is mind boggling. The people you communicate with at DMR are extremely rude and out and out cruel. I can't imagine most businesses being able to survive losing their established numbers. My husband and I almost always read reviews but for some strange reason we did not read any on DMR. Had we read half of what has already been posted on yelp we never would have switched. I hope that in writing this it might save someone else from the pure Hell DMR put us through. The stress of all of this is indescribable. read more

They've always been a small company, but it appears they have moved their entire customer service / tech support overseas. In any case the people are clueless and do not seem to have any grasp of what's going on. I used to know the owner, asked to speak him and they acted like they did not know who he was. I asked them which office they were in, and they said they were in their Tustin office, but then when I pushed harder he said he was in a call center but I could not understand where when he told me. read more

DMR is the worst company I have ever worked with in my entire life. I am a business owner and most of my business is conducted online. However, my internet has been intermittent and per DMR they do not fully support wireless internet..interesting since the sales guy sold us on their amazing wireless internet and less expensive rates. Every time I call DMR I get the same rude lady and the manager I talk to is not any better. I just want working internet and they cannot give that to me. Their answer, "oh well you are in a contract". I wish I would have read the reviews before I entered into a contract with them. I am now consulting a lawyer to get out of my contract. BUYER BEWARE! read more

This is the worst company to deal with. They write very complicated contracts designed to trap you. I would not recommend them to my worst enemy. read more

I am very happy with DMR service. We went from only having internet to also having a phone line, which is useful and I'm still saving money. Would recommend this company to others. read more