I was treated horribly. The attendant was clearly upset that he had to assist me. All I needed was a new Sim card for my IPad. Sprint over the phone already told me I could get one because my name was one of the names on the account. Maybe the first worker had it wrong but this employee looked up my info and said take a seat. He just sat there and didn't do anything. He looked over at his colleague in the store like he wanted to ask her a question on what to do. But she was busy with a client and taking forever. So finally after the employee realized the other employee was not going to finish anytime soon, he just said I'm not on the account. Only the primary on the account can order a new Sim card. I said ok can I please have my dad put in the order via factime or the phone and the worker said no. That he has to physically call. I don't know. This all seems really suspicious. Just wanted to warn everyone here about the customer service read more

Had an awful experience trying to buy an iPhone here a few months ago. The manager was this bald headed guy with glasses. I can't remember his name, but I know he's Cambodian based off his name tag of what language he knows how to speak. You could tell he had extremely lost his patience by the time it was our turn. He had been helping the family before us and they were taking their precious time; I understand how that could be annoying but you don't take it out on the next customer you're trying to help. He was incredibly cold with us and would barely make eye contact with me when I asked if there were any deals going on and how much it would cost if I were to add another line. I'm on a phone plan with my mom and it's a great deal at $60 for two lines, unlimited data and texting. My mom was in need of a new phone too so I needed to know if they had any deals going on if I were to buy two phones with them but the manager was the one that told me there weren't any, apart from maybe adding another line. He did the math to help me figure out if it would be worth it versus the one we have now, but he had such an unfriendly disposition it was off putting. It felt like we were a complete waste of him time and we hadn't been helped more than three minutes yet. I told him I needed to call my mom and discuss what she wanted to do since there weren't any worthwhile deals. So I kindly stepped away so the next person could get helped. When I came back, we got the same manager but again me being kind, I thought there was another family in front of the line so I pointed at them. And the manager just didn't say anything, didn't smile, all he did was shake his head no and gestured for us to come to his counter. In the end, I told him I'd just like to buy the iPhone 13 and for some reason he couldn't help us with the transaction, he ended up having this nicer lady come help us (sorry can't remember her name). She was hispanic with long, wavy brown hair, waaaay friendlier. But what pissed me off the most was that in the middle of her trying to help us, the manager had interrupted her and asked if she could help this other customer who'd come after us, order a phone case for them. I didn't understand what was so important that it couldn't wait. Especially given the fact that he should have known we had already been there two hours and still haven't left with a new phone yet. You would think the prospect of a customer buying a new phone was more important than the purchase of a phone case. So we awkwardly stood there while she helped the guy with his transaction, and just couldn't believe the audacity of this customer service lacking manager. She had apologized to us several times but it's not like she could do anything. I had a way better experience at Best Buy. Was literally in and out of the door within 20 minutes. And as an added bonus, the phone was way cheaper there. I ended up canceling my order with T-Mobile. Just not worth any of that wasted time and energy. read more

My IPhone 6S took its last breath last night and since I am not the type of person who needs the latest and greatest Apple product, my original plan was to replace the battery, however, batteries can only be purchased from an Apple Store. Due to Covid, almost all Apple stores in the Irvine, Tustin, Costa Mesa and Newport area are temporarily closed. I can't go without a phone so I headed to T-Mobile. I had a great experience with the staff. They were very welcoming and knowledgeable. Their customers however, were kind of sh**** to them. They are only able to allow a few people in at a time, so you may have to wait outside until they're finished with current customers. Also, if they have a product on display or for use as a demo, they cannot sell it to you, but will order another one, so don't get all high and mighty acting like they don't want your sale. I can't speak for tablets or other products but they had almost every IPhone in stock with the exception of the 12 Pro. read more

It was a disaster experience to visit this store. I simply just want to add a line, just that simple! How long the process should take ?! it took us more than 5 hours to be there with the process to add new line, I can't believe, the staff who helped me name Irma, nice lady but without the complete professional knowledge training. the manager name Tes, not even wanted to help hi staff, nor complete the professional training to his staff. read more

Vishal helped us today in getting my son a number. He was patient and went through all the options with us! What a rockstar! If you want great service with a salesperson who cares about the client ask for Vishal! read more

if i could give negative stars, i would. worst customer service ever at this place. Tmobile is definitely challenging AT&T for idiotic and aggravating customer service status (if haven't already taken it)...just don't go here...don't do it! do it all online (this is what the reps here will tell you...all they will tell you). So this last time, will be the last of trying to speak with a human at T-mobile...absolutely useless at this location...maybe all T-mobile locations. read more

Whitney, the T-MOBILE representative, was friendly, helpful, and knowledgeable, she gets five stars. I highly recommend this T-MOBILE for your service needs. read more

Wendy !!!! Horrible customer service .just wanted to pay a prepaid bill , she said they didn't take cash at her location to go to a different one . Keeps getting worse and worse . read more

Terrible location! They have 4 countertops perfectly spaced inside and only 2 people working. The waits are as long as 2 hours just to get to the counter read more

Poor customer service by Rafael, refused to help in returning a modem for a closed account. The instruction was to drop off the device in any t mobile store, and he refused to help. Had to go to a different t mobile store on 17th st and they had no problem in doing it read more

If I could leave 0 stars I would. Rafael is the worst! He brought me over to be helped while still helping another customer. We would be mid conversation and as soon as the other customer would ask a question he would stop MID conversation with me and completely ignore me for the other customer. My card was not going through as payment so I asked if I could pay cash, he told me I could so I left to pull out money, came back and he told another employee "I fucked up" .. couldn't even tell me, the other employee had to tell me for him. She said she could fix it then proceeded to tell me "yeah no, we can't take cash." Then they wanted to still take the money out of my card even though they said it wasn't taking my card to begin with. They laughed as I was walking out. I was there for about an hour & a half just for bad customer service. Avoid this store at all costs. read more

Michael and Janeth were the best! They dealt with a really difficult task that I had. They stuck it out during a frustrating process and both kept there cool and handled it like professionals. Really appreciate the service I received and will always come here when I need anything in the future! read more

Thank you to Victoria who helped us with all the information that we need. Very knowledgable and awesome customer service. I will definitely go back to this store! read more

This location is all about quality of customer service. They have professional employees who truly want to help you and not send you to other locations or tell you to call customer care. I want to thank Andrew for his exceptional customer service skills. He helped me faster than if I could get my issue escalated through customer service over the phone. He gave me his business card and will call him from hereon rather than dialing 611. read more

Sooo I'm not super well versed on my T-Mobile locations however, this is hands down the best one I have ever been to. Shoutout to Andrew & Caroline for being super helpful & friendly. Andrew helped me abandon the cult that is iphone without a hitch & I couldn't be happier! He was able to transfer all my contacts & pictures over, helped me get a case & set me up with a wireless charger. Somebody give that guy a raise! This is definitely a 5-star location for sure read more

I came in to take care of a bill for my phone and also get assistance with changing up my plan and Valeria was a great help. She was super friendly and talkative and it was pretty easy to get everything handled. It was a bit busy but overall it wasn't as bad of an experience as the t mobile near Jamboree! read more

A very long story short...... Employees are not very knowledgeable of just about anything. I came in to purchase a screen protector and asked for my discount was told is has to be done at a corporate store because "their system" doesn't give discounts. When I asked for the manager she was apparently too busy to come out and make the manual adjustments. Definitely would recommend to stay away from the AUTHORIZED DEALER! read more

Natalia was very patient and knowledgeable. There was a mess up on the customer service end over the phone and she helped clear it up. She did everything great on her end. She was great. I would definitely come back to her with any phone service needs. She was professional and had great demeanor. read more

Great location and super close to me! Went in today and was helped by Chris. first I have to say THANK YOU CHRIS!omg everything was going great I switched phones and then when he transferred everything... It wasn't showing up in the new phone and we waited and waited and he had already put the old phone to factory mode...I thought I lost EVERYTHING all the pictures memories -_- yess i cried... But we finally got it and everything came back... It was completely my fault I had switched emails long story... But we fixed it and THANK you CHRIS for being very patient! I feel so bad because I could see He felt horrible! sorry CHRIS ... Yes place is so low key many people don't see it but hardly crowed when I go! Ask for CHRIS he'll help you especially if your a crazy costumer like me. read more

Went in yesterday and was amazed by Irmas help.She was extremely helpful and very patient with assisting me get my new phone.Thankyou so much !! read more

We were helped by Tes at this location and let me tell you he was AMAZING. He was very patient, and he communicated all needed details regarding everything perfectly. Great customer service, makes you feel right at home! Mega 12/10 review for Tes! read more

My boyfriend and I were helped by Chris and Pedro. They were both friendly, helpful, and knowledgeable. Pedro helped me with smart watches. He explained the differences between the models, their benefits and interfaces, and what changes it would have to my service plan. Our main reason of visiting the store was to place an order for the iPhone X. Chris helped my boyfriend through the upgrade process and showed us the SyncUP service. He was incredibly thorough and helped answer all of our questions. I highly recommend this location! read more

I went to two metro PCS store today.the first one turned me away when asked them about the current promotions not wanting to work I guess. So I left and went to the metro store on Newport and walnut and was helped by the most amazing sales rep ever she went up and beyond her job to help me answer all my questions and get me into 2 new phones and saved me over a $100 A month I want to recommend this location to any one looking to switch providers . Thanks for all your help you guys are amazing read more

I just walked out from this Tmobile store and I have to say I got the best service ever from Tmobile. Michael Clark was so knowledgeable, patient and friendly. He made my visit and transaction like a breeze. I am not very good with phone tricks and he explained everything and asked me to come back if any more questions. I will give him 10 stars. read more

Stephanie & Grace are horrible to deal with they tell you one thing and the next time you come they'll switch up what they said. They don't stick to what they're saying! Horrible service and grace has an attitude!! She'll cut you off when you're trying to talk I wanted to speak with the manager but apparently she was on a meeting! I called and she was on lunch 2mins after I left I called from my car being outside when I saw her being there the whole time. Not to mention when she's with a customer she'll be on the phone lurking through her social media!! read more

Extremely rude employees that do not want to help customers! Avoid this store if you can.

service was absolutely incredible! I was able to get help recovering pictures of my family! And it was a smooth process to transfer all my pictures and contacts to my brand new phone read more

Thank you to Poolina from T-Mobile. She did an amazing job on setting up my phone and recovering everything that was on my old phone. She was very helpful and understanding. I told her that the T-Mobile in north Hollywood, the guy that was helping me was rushing it and didn't even set up my phone or didn't even explain anything too me. I would recommend this location as I notice that there are new workers there now. read more

This is an overdue review for this TMobile location. I am a loyal customer to T-Mobile. I'm upgrading my phone every year since I have JOD and every time when I get the new phone, I'm supposed to return the old phone to any Nearest T-Mobile location. I came to this location last yr because it's close to my house. They denied to take my phone and tell me that I have to go back to the store that give me all the stuffs. I told them I'm ordering my new phone from calling T-Mobile not from any store. They just said I should mail the phone out and T-Mobile could send me the shipping label. So i went to other location on 17th street and they took in with no problems. As of this year, I just talked to the rep over the phone last week and preorder my iPhone 11 and I asked I should be able to return my XS phone at any locations right? And she said yes. Today, I called this location and make sure it does take it and still the stupid manager said no. They are just so lazy and not wanna treat customers that hasn't been to or buy things from their store. Will not recommend this store to anyone. Go to the one 17th street, way better customer service. read more

T-Mobile - Mobile Phones Near Me - Tustin, California

I have received the best customer service here! The employees were extremely helpful throughout the whole process of buying a new phone! Come here! read more

I went there today with my malfunctioning phone that was still under warranty. They kept trying to sell me a new phone. When I pointed out it was still under warranty they said it had water damage (which it didn't have) and they couldn't help me. Dont waste your time. Go to T Mobile at 17th and Tustin. They actually help you. read more

I was the only person in the store, yet it took a while for me to be helped as two of the workers were just standing over a computer, and didn't even bother to look up. I then proceeded to inquire about getting a new phone, which I thought would be simple. The man who helped me seemed annoyed by all my questions, and did not give me any clear information on my options to purchase a new phone. Will be going to a different location, I've seen friendlier staff. read more

I've have never had a bad experience at this location, I've always been helped by Victoria and Stephanie. They have always been amazing and have always helped solve any problems with my devices. Lately when I've have been to the store; I've noticed that Stephanie is no longer at this location and Michael has been the one to "help" me. Everytime I've been there he always tries to seem like he's being helpful but he isn't. He has an attitude and seems like he's never in a good mood. So my girlfriend and I went in on Thursday night May 23, Michael started to help us and we were trying to explain the promotion we saw. He started giving us an attitude and didnt seem like he wanted to make a sale. Well he started helping us getting the phone, I was going to trade in a note 8 which I got replaced through warranty at that location . So when he was checking the phone he noticed a scratch on the screen and said he couldn't do it. We explained that when we got the phone replaced Stephanie said don't worry about that scratch they're refurbished phones. I bought my case and screen protector at the store the moment I got my note 8 replaced. Well Michael made us come back on Friday 5/24 and he said that he needed to get it approved with the district manager and since Victoria was going to be there we would figure it out. We came back M LFriday Michael greeted me and got Victoria then he went in the back room and took 10-15 minutes and comes out and says there's nothing we can do about it. I asked for the district managers name and his phone number and Michael says "I can't give you the number". He was being arrogant . He tried to act as if he was going above and beyond to help us but he wasn't. Victoria was being very helpful but couldn't do anything because she didnt have authorization . We told him if nothing got resolved we were going to take it higher than district manager. Well we left the store upset, 10-15 min later the district manager called us and said he was going to help us solve it. District manager had me go back to the store and said Michael was going to take care of it. I went back and Michael said you need to call customer care, I called customer care and said I needed to go to a store that there was nothing they could do. I went back to the store once AGAIN and Michael said there was nothing he could do AGAIN. I called the district manager Matt, he said meet me at the tmobile on Bristol and mcarthur on Saturday 5/25 @ 10am. I got to the store, Gabriel which is the store manager at the Bristol and mcarthur location said "I dont know why the other manager didnt want to accept the phone, there is nothing wrong with it. Its normal wear and tear. He should've just taken it and done the deal." It only took and hour or less to get my new phone with Gabriel. I had the worst experience with Michael at the Tustin location. He doesn't have any people skills, he doesn't seem to have any management skills and hes very arrogant and stubborn. Victoria deserves to be manager or assistant manager, she is always friendly and always trys to go above and beyond for her customers. We dont ever want to deal with Michael, so we might not ever go back to that location because of him. read more

Awesome service! I must say that this location has 2 young men, Chris and David who are extremely friendly, helpful, and problem solvers! We had a great experience and were able to get a new line fast and efficiently, and lots of recommendations for future gifts!!! read more

Literally only two individuals with three employees in the store and they make u wait a long time without even greeting you. I just needed an accessory but was not willing to wait hours to pay for it. It's very basic courtesy that any other location will give except for this one so far. read more

I was helped by Chris for a BOGO deal on the IPhone 8. He was really thorough in explaining the price breakdown for my fiancée and I on what we would have to pay walking out the door and our monthly bill. Very patient as we asked tons of questions. Extremely knowledgeable on the differences in product and price breakdown so I would recommend to look for him. He will get you an answer. read more

I had the worst experience coming to this location. I went in around 11am on a Sunday, March 28th; I could've done this online but I went in to have a sales person be more in detail with what I needed help with that day. Unfortunately right when I went in and asked what I needed help with the ladies just looked at each other with a disturbing face on not wanting to help me. I was explaining to the sales person that I wanted to upgrade a phone and also buy off a phone that I already had with them and she looked so confused and her customer service was so poor. Every time I asked her a question she stayed quite or she wouldn't give me an accurate response. If I'm going in to buy a phone I expect her sell me the phone and give me an estimate of the phone cost and my monthly bill. Show me what options I have! She didn't care to help me at all. She was so lost. Very unprofessional! I really suggest you go somewhere else and I hope they get retrained because this was such a waste of my time read more

Just ported over five lines on a business account. Saved a lot compared to Verizon, who we've been with for seven years. They weren't interested in keeping our business. Luis and Michael at the Tustin store provided AMAZING service. If you're thinking about switching, I suggest you stop by and talk with them. read more

They take forever to attend you more then 45 to an hour, they have people waiting in line and don't even acknowledge them or say "hi how are you? Or give us a few minutes and will be attending you next . I was here to only make a payment and I advise them yet they still didn't attend me after waiting almost an hour I had to leave back to work. They have really bad customer service. read more

I went in for the first time yesterday and could not be happier with the customer service! This location is super convenient for me since it is closer but aside from that the employees are friendly and knowledgeable. Caroline and Christopher were patient, polite and informative throughout my entire visit. I would highly recommend asking for them !! I have not been helped by the other employees but if they are anything like Caroline and Chris then even better. read more