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DMR Kitchen & Bath

5.0 (8 reviews)
Closed • 10:00 am - 6:00 pm

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Ferguson Bath, Kitchen & Lighting Gallery

Ferguson Bath, Kitchen & Lighting Gallery

2.1
(15 reviews)

If you believe walking into Ferguson's in Lawrenceville you'll be treated as a valued customer…read moredream on! Rude receptionist and an arrogant attitude. There are no sales assistants anywhere in their showroom. It's all by appointment only. What a joke of a business model!!! You might as well buy everything on line and be done with it. Would never recommend!!!

Very disappointed in this Fergusons. Everyone is polite but they're basically order-takers, and…read morethat we can do on our own. The problem is Fergusons has grown too big and forces customers to work through their website: Build.com. That website needs work. 1) It's fickle-- sometimes it recognized my email address, sometimes it didn't. 2) ordered pulls took three weeks to arrive; some never arrived at all. 3) returning is a rip-off: each knob comes with its own return fee: a $10 knob costs $7.95 to return. And they won't let you send them all back in the same box; each order is a $7.95 return fee. My salesperson never informed me of this. Reaching your salesperson by phone is a chore, as the phone answering company for the Cherry Hill Store is located in Lansdown, PA. Calls are rerouted-- your phone doesn't recognize the incoming call, etc. It was a time-consuming mess. Also, I tried to buy a $1,500 lighted medicine cabinet; it was more complicated than surgery. Questions had to go through the salesperson who contacts the rep, and then has to get back to me. Now factor in web issues and off-site call centers. And when you do finally connect, no solutions or alternative products are offered, and you've wasted a month. Finally, Ferguson's sends a "how did we do?" survey, but when I went to provide feedback, I got a window saying that my time to do so had expired. Absolutely infuriating. I've found another source for my 6-figure renovation--a streamlined, "family run" place that actually knows what customer service is.

DMR Kitchen & Bath - cabinetry - Updated July 2026

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