the person doing the driving testing failed 3 people prior to my son going. so that was 4 in 2…read morehours. The person was obviously just not going to pass anyone at all. What they said he did was not actualilty - when I think of a hard stop I think of slamming on the brakes, not braking gradually in the turn lane which was one of the things he was dinged for. The other 3 people the test person said that they had to actually just turn the people around because whatever they were doing was so offensive. He at least got to finish his test drive. We had a appointment time, we got up to the desk right away to check in but then had to wait 2 HOURS for him to be able to go do this test. People that were after us were taken before him. 2 HOURS when you have an appointment??!!!! if you can avoid going here I would. If you need a drivers test, go get it done at one of the drivers education companies instead where you can save yourself the headache of waiting 2 hours even if you have an appointment and also hopefully will get treated with more fairness on your testing.

Wow! Absolutely incredible service. We had a complicated problem - mostly self-inflicted (becoming…read morecitizen, name change, just moved to CO, wedding certificate not registered...lots of obstacles, most unattended to because we previously misunderstood some instructions). However, everyone we worked with at the DMV was so accommodating, kind way above expectation, and competent. They always knew what we needed, how to get it, and what complications we'd encounter. The manager (assistant manager?) was our hero. We have never worked with a more helpful office - not just a DMV, they are so far above other DMVs, it doesn't feel right to even make that comparison.

Very good at pretending to be helpful through the many layers of beauracacy. The best available in…read moreColorado actually. We only had to go to two places, show mail, birth certificates and photo id to obtain a handicap placard. Our 91 year old was thankful there was not a third.

Cooper did an amazing job and did a registration and title swap in 8minutes give this man a raiseread more

I recently went to this DMV location to update the gender marker on my ID. I had an appointment and…read morewe were only there for maybe 10 minutes. Everything was fast, efficient, and went as well as I could've expected. It was a very easy, quick process and I'm happy to say that my new ID arrived in the mail a week later.

We came in to get a marriage license (with an appointment), and had a very smooth experience! We…read moregot directions up front and found our waiting area quickly, got a ticket, and probably only sat for 4/5 minutes before being called up. The whole process took about 10 minutes sitting at the counter, and the lady was very nice, and congratulated us. We did notice a typo as we left, and came back to wait another 1/2 minutes with a new number, and got this corrected right away. It was our fault not noticing but they were very kind in fixing this quickly! Overall an incredibly smooth process. I am from NE and these things take much longer there than at this office!

Heather was fantastic at assisting me with getting my title work corrected and in order without…read morefurther issues. Found everything necessary for my to not male numerous trips and was definitely customer friendly! 6******.. PL.

don't expect help the lady in the front is the biggest C U Next Tuesday . I was late for an early…read moreappointment and the lady made me wait all day just to not be helped. She acted like I slapped her mom which I should have to make sense of why she acted like how she wad

My experience here when I went to renew my state ID was horrible. If I could give negative stars, I…read morewould. First of all, they share walls with a laundromat and I'm severely allergic to perfumes, so I'm automatically miserable at this location because the business next door reeks and it seeps into the DMV location. I set up an appointment on July 18th this year so I wouldn't have to sit and wait; spend as little time in the building as possible. I'm writing the review now because I wanted to give them a chance to fix the issues I'm going to mention but they acted as if what happened to me isn't a problem and they did nothing wrong, so they get to have a negative review. Anyway, back to July 18. My spouse and I got there and proceeded to pull up the email with the appointment confirmation code and went to the silly kiosk they make you use now. The kiosk refused to accept our code even though we were on time. By the time we were able to flag down an employee, we were late for the appointment and the employee couldn't make it accept the confirmation code, either. So we had to sit and wait. Thankfully, because every minute I sit in that building is literally a risk to my health, the line was short. When we got to the counter, finally, we informed them that I am transgender and do not use my legal name, please call me Justice. I also asked if it was possible to get Justice put anywhere on my ID in quotes; they said no, which I expected, but I wanted to ask anyway. We were getting my ID renewed so we can start the long, EXPENSIVE, legal process of changing my name. Even after informing them that I am transgender, which is a legally protected class in Colorado, and to please call me Justice, they outright refused to and I got deadnamed no less than 5 times during the time I was in the literal hellhole that is this location. By the time we left, I was in tears, shaking, and having a full panic attack. We emailed and tried calling and leaving a message to file a formal complaint about my experience but no one has ever responded. My spouse went there a few weeks ago and tried talking to someone, who literally said since we got my ID anyway that nothing that happened to me mattered. Basically, he was told to piss off and what they did to me was fine since I got that stupid, ugly piece of plastic out of the deal. If at all possible, avoid going to this place. Renew online, pretend you live somewhere else, ride an elephant to work. Do ANYTHING to avoid going here, especially if you're trans.

Really tired of walking out of here empty-handed, after waiting days for an appointment. Usually…read moresome of the folks around me are, too. Just this year: I went to register my son's vehicle; he's in college. Nope! Due to "privacy concerns" I am not allowed to register his vehicle even though his registration address is the same as mine! More recently, I went to title a newly-purchased vehicle. They wouldn't do it because the dealer hadn't signed and notarized the odometer disclosure on the back of the MSO (Manufacturer's Statement of Origin). Never mind that the dealer HAD included a signed odometer disclosure on a separate piece of paper. Add to that a lengthy and ever-expanding list of made-up fees that make cellular and cable pricing look honest and straightforward by comparison. My personal favorite is the "Clerk Hire Fee" that you are charged even if you renew online and no humans are involved. Fantastic!

I had such a positive experience at the Boulder County Department of Motor Vehicles today. We went…read moreto get a new title and transfer a title. We did not wait very long to be assisted. It helps that you now need to make an appointment online. When you enter the building you check into the kiosk and are given a number. The building has been newly renovated (since June) and has lots of comfortable chairs, several screens that show when it is your time to be helped. They even announce your number in case you are not facing the screens. There is a privacy glass now which helps with health and safety for the employees and customers. This partition did not take away from connecting with the employee. The employee that helped us (Jamila) was in training. She was personable, friendly and helpful. She made the transaction a very positive experience. There is free street parking and a free parking lot across the street. There was a time when it was hard to find a parking spot, but now with a parking garage with free parking it is easy to find parking.

My husband and I came here on a Thursday afternoon in mid December, and we were in and out in less…read morethan half an hour. Justine was efficient, albeit not the most welcoming personality, but given how some people behave at the DMV, I can't say I blame her. We were still out of there in a timely manner with all the information we needed, and that's all I can really ask for.

Sandy was my clerk who assisted me promptly and pleasantly getting my vehicle registered & getting…read morenew plates! She made my DMV experience positive!! Thanks sandy!

An absolute nightmare. Most people average a 2-3 hour wait time, the staff is unprofessional and…read morerude and extremely unbothered and certainly don't mind taking their sweeeeet time. Don't even bother making an appointment, you will still have to wait 1-2 hours. Renew online instead with at least 2 months anticipation and MAYBE you'll get your stuff on time. NEVER AGAIN.

The efficiency of the entire team at the new Longmont DMV North location were on top of it. I was…read morein and out of there (early in the morning), in less than 15 minutes for my drivers license renewal. Very impressive and accommodating. Liked. Five stars. Note: The DMV Longmont North (new) location only does advanced scheduled appointments. Currently (June 2026) they're one month out. Or, order online for a renewal and pay the extra fees. Plan ahead.

Unbelievable poor to non-existent service. Virtually IMPOSSIBLE to speak with a HUMAN. Automated…read moresystem is nothing but a JOKE. Notice how many other reviews echo this same sentiment. Disgustingly POOR level of service. The department could be totally ELIMINATED and would NOT BE MISSED...!

It was that time - to not only renew my license but also get a new photo…read more By scheduling my appointment a day ahead & confirming what I needed to bring with me (info is on their website) I was sure I was in for a quick visit. They even sent me a reminder text and email confirmation to show the check in employee. Upon arrival to the office I was 4th in line to enter (I got there about 5 minutes before my 4pm time slot). Some of us had appointments others questioned whether one was needed. Mind you there was a large sign just outside the doorway with a scannable QR code to make an appointment. The office was chalk full of people standing in line to speak to clerks and sitting. After checking in I sat down with my assigned number on a little piece of paper. I wish I'd packed a book as I was waiting for over an hour just to speak to the clerk. I must say I expected a lot more from my fellow Boulderites. Everyone I overheard said no to donating their organs and no to donation $1 to support organ donation awareness. When I finally made it up to the clerk I asked to be an organ donor and donate a dollar. They told me they had already gone by the screen to add my dollar donation. Sigh. I had the option to pay via card or cash. After confirming there was a processing fee for paying via card (which I did not hear them tell people about) I paid via cash. Next step was to wait on the other side of the room for my photo. This only took about 5 minutes. When I got up to take my photo they gave me direction on head positioning etc. Which was honestly a bit of a bummer (double chin in full effect in my photo) since I'd studied some online guides for how to get a good pic. At least I was able to show my teeth - unlike in a passport photo. They said my new license should arrive in 7-10 days. They weren't however sure if I could fly with my temporary license and old license with a hole in it. They advised I call my airline. All in all the employees were friendly. And while the wait time is less than ideal the experience is a necessary inconvenience.

Had an appointment at 2. Got here at 2. Checked in at 2. Got my number and everything. By 3, my…read morenumber hadn't been called still, but all numbers after mine were. I went up to the counter to check if they missed me and i was waved off and told "don't worry about it they will call you. take a seat." I went up twice, same answer. I go up to the person at the check in desk and find out that they never even checked me in. Waited over and hour, was waved off and not asked any questions, all for that. Lisa was covering the check in desk, and she ensured id be helped. She immediately got me up to the counter and i was out in 5 minutes. Lisa is amazing and a very kind person. She was so incredibly helpful and we would have waited there for another hour without her. The people working today are the reason DMVs get a bad rap. Kindness is intentional, and the people here chose not to be.