Make the appointment and follow the directions from your texts, do what the greeter tells you to…read moredo/go and you won't have any issues with the dmv. It's really not that difficult to come prepared. They wrote out everything you need to bring for the appointment type that you chose. People who get blindsided here didn't read everything while making the appointment. Go early in the morning for nicer service. Towards the end of the day workers get cranky. I've been here in the morning and afternoon several times and can this with confidence.

I was treated with kindness and professionalism in a clean and organized environment. I know! I…read moreknow! I AM talking about the DMV! Jeff the security guard went out of his way to help me resolve a time sensitive problem. Kerry the attendant was kind, informative and patient. I appreciate you guys so much! Thank you DMV Willimantic for crushing the stereotypes that people have of the DMV.

It's definitely more organized with having it be appt only. I like the smaller office and not…read morehaving to go to willimantic for everything. The only thing that really sucks is that they are open a couple of days which makes it hard to get an appts sometimes

Only open 2-1/2 days a week not enough coverage to service the "quiet corner" the State of CT needs…read moreto stop under serving this portion of the state

I had a problem with my car they said it was under warranty great paid the deductible not bad yeah…read morewhat a joke it's been in 3 TIMES FOR THE SAME ISSUE STILL NOT FIXED!! I don't even know what to do at this point!!!! I am beside myself! why can't you just fix it????!!!!!! My only option I guess is to bring it elsewhere and pay someone with the money I don't have! absolutely devastated! I heard the guy at the desk call me a pain in the a** last time! like wow!!! Not my fault your mechanics won't do their job!

Horrible I regret buying a car from them they are scammers dont use the right parts for your car…read morebreak shift while supposedly fixing something they fixed my axels for the third time within only 1 hour when it should take 1and a half each then told me I need wheelbearings that we're perfectly fine when I got there for the axels ...they tucked up and lie stay away don't believe Jamie at the counter he lies

This dmv is so easy pleasant and calm. I went with a friend and was amazed at how quickly and…read moreeasily it all went and the employees were actually smiling and kind! Definitely a great dmv office

Seems like mostly negative reviews for the Old Saybrook DMV on here. Conversely, my wife and I had…read morea very pleasant experience. We both needed to transfer our out-of-state driver's licenses. We had the needed documentation and showed up for our appointment. We got called up at the counter a few mins earlier, once we checked in (which was great!) The DMV officials were fast, courteous and had a good sense of humor. Was a good start to the day!

There is no LIVE support. You can't talk a real person. I created an account. Site tells me my…read moreinformation is incorrect.....or it can't locate me. I have lived in 3 different states. Ct. DMV is a nightmare. Even New York was better. Florida was a piece of cake. Ct. DMV is ridiculous. I am not alone in this opinion. Mention you have to go to the DMV and people will offer their sympathies. PLEASE FIX IT. Mary Rinaldi Swet

I visited the DMV in Wethersfield today. The security guard on the side entrance is unfriendly,…read moreimpolite and rude. As I held the door open for another guest, in a nasty tone he barked over to shut the door - (because) it was cold. He had a look of exasperation when he saw the elderly lady slowly walk through. The other gentleman I encountered there... (an instructor) - (Dorjan) was even worse. He has zero interpersonal skills, rude, nasty and curt. From the moment I said hello he was discourteous and unpleasant.

Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

On 5/15/26 I went to the Dmv in Enfield and had the best experience ever, from the security guard…read moreto the person in booth 1 Bethany H. Bethany was so helpful pleasant and very knowledgeable with all the questions I had for her. I recieved an appointment on the same day from Gene if it wasn't for him I would have had to come back if I didn't have an appointment. So for me I was very grateful with all the help I received on 5/15/26 and got everything done that I needed. I would recommend the Enfield DMV to anyone. Thank you

I was a walk in but not expecting to even get service today, I wanted to mostly clarify what type…read moreof appointment to book online (website is awful). the service was surprisingly fast for state transfer, renewal and real id (to clarify- I only to book the state transfer appointment ) Everyone was so nice and Natalie at the first window I went to was the best! I've never had a nicer experience at a dmv.

I recently had to go to the DMV to register my "new" car. My car was a lease that I have just paid…read moreoff. I had to first schedule an appointment for said registration on ct.gov/dmv. Making my appointment was very easy. First you could select the location of the DMV you'd prefer to go to, the day and finally the time. The hour range was very convenient, from 8:00 AM to well after work hours. Then I received an obnoxious amount of reminder emails. Amongst the many reminder emails I also received one, reminding me to check in 15 minutes before the scheduled appointment time. At this time I was still in the car getting there. Two minutes later I got the notification to proceed to window 8. But I was STILL in the car getting there! Needless to say, I was late. Thankfully, I only had to wait a few minutes to be called to window 5 this time. No one's favorite place is the DMV. It also seems like the people working there really don't like their jobs. The lady at window 5, took my paperwork without saying a word. She charged me $200.00 for new license plates. There's nothing wrong with my old plates, which I had to throw out. You can't go to the DMV without handing them some sort of payment. This process was pretty smooth, fast and well organized. I received my new title in the mail three days later.

I had to come here to get replacement CDL paperwork b/c I was testing two days later. They don't…read moredeal with/CDLs at this location but my boss had spoken to someone at the call center that said I could go to anyone. (They were actually wrong about that but this woman helped me anyway). Let me tell you, this woman, I forget her name, went above and beyond to help me get the paperwork I needed. As well as my new temporary CDL permit! She was on the phone over and over with the Wethersfield location getting information and whatever else was needed. She was polite, friendly, and professional. As well as the other three people I interacted with. I was wowed at their willingness to help me with something that isn't part of their job at that location! Great experience

Most people dread coming to the RMV, I'm no different. After yesterdays pleasent experience I'm…read moremore of a fan. For starters I checked the DMV's website to see what the wait time was before heading into the establishment. This is something I recommend for everyone. The site said 4 minutes by the time I arrived the wait was 15 minutes. Not to shabby! I know folks that have waited hours at this particular RMV. When I arrived despite all the snow, the lot was cleared down to the pavement and I easily found a spot to park. When you get into the building make sure you go to the checkin window to get your ticket. Otherwise, you'll be waiting forever, and nobody got time for that! The interior of the building was clean and there were many benches to sit and wait. Once my number was called I went to the booth and delt with a very pleasant young women. I was able to pay for my license renewal with my CC. However, if your registering a car make sure you have cash on had to pay for the taxes CC is not accepted for this type of transaction. It only took me a few minutes to get everything taken care of IE: new picture for my license, vision test, payment, etc. Don't forget to check the website for the wait time before you drive there, it's a must!

Customer service and professionalism is non existent . If you don't need to go in--don't buy if…read moreyou do please go elsewhere

As far as DMV experiences go, this one was excellent!…read more First off, make your reservation on-line. We had a two week wait for this date/time/location and it was one of the earliest we could schedule, so plan ahead! There is plenty of parking here for the limited number of patrons allowed in at one time. Handicapped parking is across from the entrance and exit - which are on opposite ends of the office. Entrance walkway is covered by a long canopy from sidewalk to door. A guard at the entrance verifies your appointment and lets you in. We arrived a bit early, but were allow access. First we stood in line for check-in. This line doesn't move too quickly. The staff here verify you have all the paperwork you need and that it is filled out properly. We actually needed one more form filled out, and to verify one piece of information. BTW, forms can be filled out on-line and printed to bring with you. We stepped over to one of two stations set up for customers to fill out forms, then waited next to the check-in line to return to the staff member who assisted us. She checked our new info and gave us a number. She was very pleasant and knowledgable saving us from an inconvenience that would have occurred later due to incorrect information we had entered on a form. We sat maybe 10 minutes (tops) before our number was called. This staff member was also very pleasant. She reviewed all the info, entered our data, asked if we wanted a Veteran plate (yes please!) and said Thank you for your service. Sweet! The process took some time, but all went well. We paid our registration fee, received our new plates and were on our way. Registration is mailed within 2 months. The space is set up as a 'one way'. You enter at one end, exit on the other. Social distance signs ask that you remain 6 feet apart. A TV at the head of the check-in line keeps you entertained with local information including DMV info, tourist sites and food. From start to finish our visit took just under an hour. Most customers were pleasant. Some had to fill out forms more than once. Only one argued with staff and that was short lived, so Yea! The appointment system keeps things moving pretty well. The check-in staff try to assure once you get your number, you have everything you need. This also keeps things moving. All together this was a quick, pleasant DMV experience.

Not be rude! It's stressful enough going to the DMV with all of their policies. I literally didn't…read moreknow how to fill out a section (plate type, plate style) and they wouldn't tell me what to put down. They kept saying they could void my paperwork since it wasn't filled out beforehand. Frustrating! Oddly enough, Cranston DMV was fine, but Wakefield DMV was rude. In the end, I had to get new plates and cancel my old ones since they wouldn't help me out and clarify what they were looking for.