Terrible experience having her as my doctor. She doesn't care to give me referrals to other establishments when I ask, she is dismissive of my symptoms and mansplains what she thinks is wrong. And in many cases she has been absolutely wrong and it turns out I was right about how I feel. Like what kind of doctor invalidates and dismisses how their patients feels and has been going through? I know this is a Vietnamese establishment but I had a greater experience with my previous Vietnamese doctor. That is no excuse for them being so disorganized, uncommunicative, chaotic, dismissive, and having extreme lack of empathy or care in ANY establishment. If you want a doctor that does not care about you, does not go by her words, does not give you prescriptions like she says she will, mansplains and dismisses your symptoms, keeps on directing her attention towards completely different medical issues, then this doctor is just right for you! I made a huge mistake and would NEVER go to this doctor again. Incredibly rude and I have such a terrible experience with her every single time, chance after chance. Literally this doctor is stuck up in her own world without a care about her patients. read more

The doctor took time to listen and explained things in a way that made sense. The staff was polite and the check in went fast. I felt like they cared and didn't rush through anything. Office was clean and quiet. Overall a solid experience and I'd likely return if needed. read more

Dr Trang Do is very caring and attentive with my mother. My mother has improved significantly. I am forever grateful. Also her staff were very sweet. read more

This physician and her staffs show no humanity to their patient. My mom is having a blurry and painful eye, which needs to be referred to an ophthalmologist. However, instead of giving my mom a general referral, they indicated an ophthalmologist who they have connections with, but her soonest appointment is next year! When my mom returned to Dr. Do's office to request another electronic referral to another ophthalmologist who has available appointment next month, the front staff/MA showed annoyed. When my mom begged her to help, they said the referral will be sent in the next 2 days. Why was the first referral sent immediately and the requested letter needs 2 days??? It's been 3 days and no referral letter has come yet. Without her referral, my mom cannot make an appointment with an ophthalmologist. This primary care doctor failed to refer her patient whose condition is out of her scope of practice. My family will continue to escalate this issue to the Medical board of California. Hopefully they'll have to explain for their delay in helping their patient approach appropriate care. read more

Front desk staff would not give me an appointment until I get lab done. I've scheduled literally hundreds of appointments (for whole family) and no offices had ever refused to me an appointment because of this. I told them I needed a goal/deadline to work towards, but they didn't care. It's not like I missed any appointments throughout the many years I've been with them. There were many previous unpleasant incidents with front desk staff, but at least one of them was nice and helped me a couple of times. Now that she's gone, there's no reason to stay to deal with unqualified health screening of front desk who are not even medical professionals. Trying to find new doctor office now. read more

Front desk staffs were argumentative and discourteous especially this lady named Thu Do. This lady has no respect for the customer and that they should be helping us, especially if you don't speak English or understand her questions regarding the insurance. The management should reconsider giving the front desk some customer service training. If not, just hire new and friendlier ones. The front desk REPRESENTS your brand, your service. If they continue providing this subpar service, I will never stay with this office anymore. read more

I must say having to experience the nightmare of finding an adequate doctor that takes my mothers insurance confirmed the fact that our healthcare is terrible for the elderly and POC. But Dr Trang's office have eased that stress since they were the most helpful and empathic towards my mother's situation. The receptionist are so kind and wonderful to work with. I'm extremely grateful to have an office that actually cares for their patients and give very thorough and adequate Instructions and information. Thank you to all the receptionist and front desk crew, you guys are amazing. read more

Call the doctor or send a letter to the office and address the issues. Tell her that staff needed special training to become customer service. read more

My grandmother has been seeing this doctor for about 12-14 years. She's the regular doctor for my poor grandmother who literally just retired at the age of 70. She dismissed my grandmas abdominals symptoms that were persistent for 6-7 months. Turns out it was cancer. She didn't even recommend going to get an endoscopy knowing my grandmas siblings does from abdominal cancer as well. Now the whole family is frantic trying to help grandma find a new doctor. Please be careful when being a patient here and be your own health care advocate. read more

Dr Do Dr Do, you are really awesome. I really find Dr Do amusing, for those of you who don't know her, she's a young, sassy, attractive doctor who walks around like she owns the place (which she does) in her 2 inch high heels. She employs an army of other equally sassy attractive ladies to help her with her mission of helping others feel better. Dr Do has been my doctor for the past 4 years and she has never been anything but wonderful and helpful the entire time. Her staff is always helpful and are perfectly willing to do mundane tedious tasks like calling up your insurance and checking if they cover something. Dr Do has always known what she's talking about. Its unfortunate that other yelpers have had bad experiences with her but I can tell you that if Dr Do does not know the answer to your situation, or if you question her diagnosis, she will gladly transfer you over to a specialist for a second opinion. Key Word: Gladly! I have had many doctors in the past simply ignore requests for transfers or try to make it so that they are right. This is not the case with Dr Do, she will listen to you and will do what she has to do. In terms of prescribing medicine, she usually lists a bunch of medication of your sickness and if you have a preference in mind, she will prescribe it to you. Atmosphere wise, the office is a lot more modern than other doctor offices. The waiting room is medium sized with a good amount of chairs for you to wait in. You NEVER have to wait long in the chairs if you have an appointment. The most i've waited is 10 minutes before I get called in to see the doctor. Many of the people who sit in the lobby are usually family members of whomever is being seen inside. The typical visit involves being called into the office area by one her nurses (she has a lot), getting weighed in, getting your blood pressure taken, and then waiting in the exam room for the doctor. The doctor usually comes in after 5-10 minutes with a happy : "So what can I do for you today?" By the way, for those that are wondering, Dr Do speaks PERFECT ENGLISH and PERFECT VIETNAMESE, so there shouldn't be a language barrier. All of her staff speak english as well so don't be afraid, she's multi ethnic friendly! Overall, if you're looking for a great new family doctor, put your health in Dr Do's hands~ read more

DO Trang Uyen, MD - Doctors Near Me - San Jose, California

A "doctor" that takes advantage of families not fluent in English. What is the point of going to a doctor if they do nothing but ignore underlying medical issues? Trang Do only thinks of her patients merely as more money going into her paycheck. Stay away from this unapproachable woman. read more

Dr. Do was great. I was a little apprehensive going to the office because I had tried to make appointments before but was unable to secure one in the time frame I needed. But my first and second experience with her and her staff have been great. Her staff was very friendly. I don't know the assistant's name, but she was so warm and funny, I had a great time hanging with her for the first part of my appointment. Dr. Do came and examined me and listened to my concerns and at the end asked me if there was anything else I wanted to talk to her about and she happily checked that out. I came in for a follow up the week after and both her assistant and Dr. Do was very helpful. I highly recommend her! read more

I don't know why this office and Dr. Do have only 2 stars on Yelp. I have been with them for 4 years now and every experience there has been very useful and great. She is very knowledgeable and her staffs are so helpful every time. read more

I've worked for several medical offices for a good amount of years. I've never had a doctor (especially if it's under hmo) that they can't give a referral for a medical scan because "it's not necessary." This place is seriously a joke. A doctor had the audacity to say that my family member doesn't need paper work for an MRI or CT-Scan. I personally dealt with her before, where I knew where something was wrong with my heart and I needed to see what's wrong. They told me to leave, that it's not necessary for them to refer me. And if it's that bad, go to the ER to take care of it. Don't go to this place. If your family needs paperwork or need to take care of any serious illness, don't go. They will max out your insurance and seriously take advantage of you and will walk all over you. Find another HMO doctor! They don't give a shit about you unless your money talks. read more

To be honest, for the past 3 years or maybe even longer, I've been using my Medi-Cal card to go Urgent Care and/or Express Care at Santa Clara Valley Center. I get better doctors who cares about my condition, given that I'm not their personal patient. Dr. Trang Do is considered my primary care doctor, and she's been so since I was 17. I've always felt uncomfortable there, especially with the ladies working there making me feel awful and judged. And the doctor herself never made me feel at ease and even when I know why I came in (feel a bad flu coming on), she will tell me to my face that I don't and that I will be better soon with ibuprofen (she prescribed me a high dose that made me throw up even with food), and the next day? I coughed so bad, fever, and chills. I was horrified. It's hard to get an appointment too unless it's just a routine check up where you won't care if it's a couple weeks away or whatever. Bottom line, never coming back. read more

It seems that I may be one of the luckier ones when it comes to the Dr. Do office experience. Dr. Do is a terrific doctor and I would love to give her a higher rating, but her staff is a complete mess. The receptionist need to check their attitude. I've called asking about my prescription that was a bit dated and was grilled on why I haven't been to the doctor in a while. If I don't need to, then why should I? The reception area may seem nice and tidy, but I've seen some things that have made me quite skeptical. One time I was waiting for my appointment and this lady was casually clipping her toenails across from me, leaving the clippings on the floor. Gross. Another time, this kid was playing with the potted plant and tossing dirt everywhere. None of the staff said anything about either of these things. I came in for a blood test one time and one of the younger nurses was on her phone not only while she was prepping me, but also WHILE drawing blood. Though she did a good job at finding my veins and hot hurting me, I was still a bit sketched out. The older nurse is very nice and attentive, but she has a hard time finding my veins and will usually have to do it on my right arm and always leaving a bruise. Dr. Do herself is on the younger side, very attentive always asks lots of questions when I describe what's bothering me. She speaks perfect English which is great. She needs to hire new staff or hire an office manager. read more

I have been struggling with shingles the most painful thing I've ever been through. I received gabapentin and Tylenol for pain. It wasn't working so I called the office and tried to speak to the front desk although they don't listen. She came back after talking to the doctor and said she said to increase my pills to six and I told her that means I would be taking like 12 pills at night for going to bed it seemed excessive and she just kept repeating herself so I increased it to six. When I ran out I called the office to get the refill never got a call back called again until then I was worried about the gabapentin because I was told you don't want to quit taking it abruptly she told me that they never told me to take the six pills and that she would have me turned over because she thinks I'm trying to get the pills just for drugs. I was shocked I'm a 63-year-old grandmother doing what I was told to do and now she's going to turn me in? I've called and complained to the proper authorities and I'm looking for any doctor. It's too bad Dr do. Is fine it's just a bad staff.. I'm still in shock at what her staff said read more

I must say that this is the worst clinic that I have ever gone to all my life. Dr. Do was extremely unprofessional and careless that sometimes my family and I were skeptical of her medical knowledge and ethics. Two years ago, my nose had been stuffy for two months, which affected my hearing ability. I booked two appointments with Dr. Do. The first time, she checked my nose and ears swiftly and gave a prescription in less than five minutes. The second time, she did not even bother checking my nose. Instead, she asked my about my conditions and gave a prescription. As a result, I had to change to another doctor. Her nurses and receptionists were rude, impatient, and irresponsible. It was such a blessing that I was able to change to another doctor. read more

If I could give this office 0 stars I would, they do not even understand basic necessities on how to treat their patient. I came in to turn in paper work from the hospital for a family member. And they questioned how they were suppose to process it? Like, um aren't you guys suppose to know because you are the people running the practice. I had to take my own time to go through all the paperworks with them (this is only because I am also in the same field). If you want a doctor with a staff team that actually knows how to handle patients with PROPER CARE, try some other place! read more

This is a "do-nothing" doctor who is barely qualified for writing prescription drugs for mundane seasonal allergies or a cold. Granted that there's a guideline for what doctor will get paid for and and how much by Medicare/Insurance, I don't blame doctor for sticking to it, but when a patient has serious medical conditions, I'd expect doctor to take the patient's health as a top priority by performing necessary tests and/or referring to a specialist who has more knowledge to further diagnose/treat the patient. Dr. Trang Do is either too lazy or too indifferent to patient's health or just completely clueless in medicine to do the expected. I still live with a tremendous amount of regret for not switching my mother to a better doctor or to Kaiser hospital sooner, and as a result of no treatment (not even mistreatment since she didn't do a damn thing), my mother has suffered a lot more than she would have been. I don't blame Dr. Trang Do for the death of my love one, but I blame her for lacking ALL of the most important attributes of a medical doctor in America: Diligence, Medical knowledge, Care about patient's health more than collecting payments from Medicare/Insurance. Doctor like this can only survive by milking Vietnamese community with people speaking no English. I am Vietnamese and my experience is most Vietnamese doctors are like this, so if you can speak a little English and can drive, go out of the neighborhood a bit further to Palo Alto or Los Galtos and visit "real" doctors, you would see a huge change in altitude toward treating patients, as I did. read more

This is just my experience with the women at the front desk. They are in a customer service role, but they do not know how to treat patients. My mom had an appointment for a blood test. I had to cancel it while on the phone with one of the women, I was told there was not need to make an appointment for blood test. She just needs to show up and it will be on a first come first serve basis. When I took my mom into the office for blood test. On of the women went off on my mom asking why she did not make an appointment and they needed to prepare paper work for the blood test. I told her we were told we did not need to make an appointment for the blood test and she went on to say we would never say that. Another women actually took the time to look at my mom's file and said she is fine because she already has paperwork prepared. While I was waiting for my mom to get her blood test. I over heard them calling patients telling them, there was no need for blood test and to just come in on a first come first serve basis. Also a man cam in without an appointment for a blood test and they did not give him a hard time. They just called him back for his blood test. I am not sure why these women need to give people such a hard time for nothing. read more

So sorry for those who had an unfortunate experience with the front desk. I've been seeing this doctor 10+ years. Nevertheless, I have NOT seen any wrong doing with these nice ladies. I don't know each one of them personally but they're really pleasant and happy whenever I call or check in for my appointment. As for the doctor, I personally have to say she's one the most honest doctor I've dealt with in my life. God bless her! read more

Yas I heard my said that there is a problem with the receptionist role back then. But for my experience from last month and today on September is a much way better. I think the Dr. Do fixed the problem. read more

It's so sad to see this place with low reviews. The doctor is knowledgable and the nurses are super sweet. But this places deserves the low reviews because of the terrible receptionist in the front desk who has no common sense about customer service. She is rude and gives so much attitude. If you ever go to this doctor, avoid talking to this receptionist with glasses and braces because she doesn't care about your problems or questions. In other words, she doesn't care about your health. I asked her if it was okay if the doctor could check on my health because I was feeling ill, but she rudely and obnoxiously lashed back at me telling me that I will eventually see her in two days, so just go. Am I not allowed to ask questions? What kind of human lashes out of their patients for asking a question? Certainly the receptionist here at Dr. trang. I left pissed and had a strong desire to tell the doctor but decided I to let it go. Not to mention, when my parents received a missed call and called back. They simply asked for the reason for the call and she rudely lashed back saying "what? , calling cause you have an appointment this week". My parents were taken by a surprise by her rude tone and asked for her name, her name was Annie. This enraged me even more when she talked disrespectfully to my parents. She does not deserve a job in the health care. The health profession are for people who to know how to care for others and listen to other people. She doesn't like to answer or listen to your questions. I feel sorry for the elderly people who come to this place because they do not deserve this treatment. Dr. Trang should really read all the yelp reviews because the low stars are mostly about her receptionists. This place in all honesty does not deserve the low reviews because the doctor and assistants are super super sweet. I also wonder if the other front desk people realize she is rude. There is clearly a lot of complaint about this girl. So it must be evident that she is rude to the customers. She is probably the most rude receptionist or front desk person I ever encountered. She belongs in the DMV next door in my opinion but that would be a disgrace for all DMV Workers. read more

Today I was here for the second visit to Doctor Trang Do with for the blood test . Coming here was a good experience . The Doctor were great and listened to my needs well. She explained to me everything in detail. The staff they are so friendly There was not a long wait after my schedule time. I would recommend Doctor Trang Do. read more

Just went here for back to back appointments for pack pain and then blood test. I didn't experience any of the bad customer service at all. Everything was actually very fast. I had an appointment at 3 pm. I arrived at 2:50 ish to check in and fill out all the information as a new patient. Within 5 mins of returning the clipboard I was called in to have weight and height checked followed by a heart rate test. After that I waited in the room for just a couple mins met with the doctor and explained everything I was feeling and that was that. I was prescribed some medicine and on my way. Maybe there's a language barrier? Because I didn't any have any issues with any staff members. read more

So I haven't had the time to switch doctors because most of them in my area are not accepting new patients. Ive been sticking here after my last review just because I have no choice and my mom made me stay for convenience. However, I try to avoid going here as much as possible anyway and if its something minor I would go to the health building at my school, SJSU, where there are professional nurses and family practitioners. My mom called the doctors office today to get our flu shots (I agreed to go.. just flu shots right? How bad can they be?) and they told her that they are now not accepting medical at all anymore. Wait what? My mom has always given them the benefit of the doubt after all the times Ive told her how horrible they are. From their condescending "front desks" to Dr Trang who doesn't even touch you when you're there to see her (just tell her what you think you have and she will sit at the computer to type up your prescription. You're good to go). Today is my absolute last straw. So they're going to wait until all their medical insurance patients get sick to call and inform them they have to find a new doctor? What if its an urgent emergency? I have never ever ever in my life hated a place so much. They are so unprofessionaI and I am so glad I can push my mom to find a new primary care! Anyways, during the past couple hours I was able to find a new doctor who is willing to take my insurance and its the happiest day of my life to kiss Dr Trang and her staff goodbye!! I. Am. So. Happy. P. s. I swear i'm not needy, hard to please or crazy. I am kind, understanding and always positive. This place is just really bad. read more

Worst service ever!!! Seek for more professional help. If you are able to communicate in English, go to those that serve mostly native speakers! I once faced abnormal vaginal bleeding. It didn't last for 2 weeks so I started to panic and try to seek for help. I don't usually visit the doctor for minor issues so when I came to the office, it was actually an emergency. I did know where to get better help, but this is my primary family doctor so I gave it a try. There, I talked to one of the receptionists about my condition and said I didn't make an appointment. The women was confused when I described it to her. She had no idea what problem I had. And all that she did was telling me to make an appointment. When another person on the front desk try to talk to me. She immediately interfered and made gesture implying that I shouldn't be helped. I left right after that and cancelled the next appointment. Planned Parenthood was the clinic that helped me solve my health problem. They let me walked in when I was a new patient. Of course they couldn't stop the bleeding immediately, but I did see some effort being made and worried less about my health. In conclusion, this clinic has the WORST service ever. It reminds me of those that I had back in Vietnam. They are not judgment free. And they don't understand what it's like to be a helper. Talking in low voices and smiling with patients when in good mood isn't enough. It should be being sympathetic and actually trying to do their best. People don't simply bleed and go to the doctor. It must be severed when they bother you, okay? read more

Dr. Trang Do was my primary doctor for a couple of years. She was nice but kind of distant. However, her front office staff is just AWFUL!! The front office ladies never listened and often very rude in their responses to your questions. I had also witnessed how they treated elder patients. They were very disrespectful and unprofessional toward them. They liked to argue with the patients. If you're looking for a caring and professional doctor office, then this place is not for you. read more

My family have been here for years, and the receptionist always disappoint my family. Every time I wants to make an appointment, they always tries to recommend me some random medicine, i guess they are trying to cut the line short but then again they are not doctor. Very rude manner as always. They even pressing me with "why are not you here regularly?" Well, because I'm healthy!!!! And when I came for a visit, guess what's my experience is? EXTREMELY POOR!!!!!! Today, i came for an appointment and still be waiting for hours until my turn. I asked one of the front desk and her excuse is there are too many people. Well, then what's the point of making appointment? Not only that, I'm also disappoint in Dr. Trang, when i tried to explained her my issue and she just cut me short and giving me the attitude, and starts to threading me about how life insurance might not accept me if she put this on my record (I'm completely speechless). Then i moved on and asked her about my blood test result, she didn't even giving it a good look but instead she just scroll down super quick and told me everything is fine. Actually I'm not, my cholesterol have been high for years and i was looking forward that she told me it is lower than before, but nope she scroll down like she's hunting for sale items. After she done, she even shaking her head while walking toward other patients room like i'm wasting her time. She didn't even tell me if it okay for me to go now or not -_- so i end up stand there like an idiot. Usually, the only problem i had is her receptionist and i can ignore that, but today i'm very disappointing in her attitude as well as those receptionist. Today will be the last time I seeing them all. I'm changing to another Dr. THANKS for those "WONDERFUL" experiences. I hope your business will running well with those kind of attitude. read more

Unprofessional staff and impatient doctor, Very unorganized with the insurance billing, and customer service, The staff just basically tells you what you want to hear instead of what you need to hear other wise, non accurate information. I changed my doctor and will be taking my PPO insurance elsewhere. Somewhere I feel welcomed and not judge of what insurance I had or have!! This office needs a lot of training in professionalism and more friendly customer service!! I definitely don't recommend this doctor unless its for your parents or grandparents, or unless you want a 10 min quick service, hour waiting and given medication just to shut you up!!!. All for all, the doctor is all about $$$$!!!! read more

If there was negative stars, I would give it. I do not know much of the doctor but my review is for the receptionists. I don't know how many receptionists you would need to answer calls and be at the desk, but they have almost 9-12 people sitting at the front desk. Yet I don't know that is necessary WHATSOEVER. The person I spoke with was regarding my insurance. She was VERY unprofessional accusing me of not paying my bill. IF my insurance did not cover for my services on that specific date, the receptionists (maybe one out of all those 12 sitting at the desk) should have been bright enough to TELL me that my insurance would NOT cover for my visit that day. If that was done, I would not have to owe this doctor out of pocket for an amount that I was not aware of. Hello! That's what your job is as a receptionist! She bothered me and my mother multiple times, calling us constantly, leaving us voicemails saying that we needed to call them right away re: our bill. When trying to explain what I understood about my insurance, the ONE receptionist became very frustrated and began to raise her voice, in a condescending way, asking if I even knew what insurance is and how it works. And of course I knew my rights and my coverage. Upon retorting this, she raised her voice and became upset and said she didn't want to deal with my case anymore and would not talk to me but instead wanted to talk to my mother. The receptionists for this office really need some re-training in REAL customer service. They need to be more professional and understanding of patients. If patients have a concern, they need to listen instead of arguing back and be condescending. It is very rude and unrespectful. I have told all my family and friends to avoid this office at all cost. Again no disrespect to the doctor, I cannot review her personally. And also learn to do there job, which includes notifying a patient if there is something wrong with their insurance instead of taking in the patient only for them to be billed afterwards. Avoid at all cost. All other offices have 1-2 receptionists. That is enough. No point in having more than 2+ receptionists who don't know how to do their job. read more

Dr. Trang Do is awesome. I went to her for 4-5 years. However, since my work changed their insurance, I have been going to Kaiser. Surprisingly no complaints for Kaiser AT ALL. I JUST switched jobs in the last two months and they don't offer Kaiser...so SAD, I became attached. So I called Dr. Do's office for an appointment. First time, it 'hung' up, second time I had to speak to a RUDE staff member. I have been in the customer service industry for 7 years now and my tolerance for poor service is quite low. This girl (I shall call her a girl because her behavior deems so) was rude and full of attitude. She did not let me finish my sentences since she thinks she's psychic and is able to predict my questions... Surely she is NOT, I gave up. I'll just make my appointment and then talk to Dr. Do instead. But of course, she hung up before letting me finish my last question. It's quite irritable to deal with annoying staff members. Deducted most of the stars for the lack of customer service. I am in search of a new doctor... any recommendations? read more

Dr.Do is Ok, she is nice and answering question. However, her STAFF, OMG, they are terrible, they don't know what they doing and not helpful at all and they are not polite at all. Dr. Do, please change all your staff or you will lose all your customers. read more

Please think carefully before you want this dr Do to become your family doctor. She is the most heartless and unprofessional doctor i've ever met in my life. Stay away from her and that office, the entire staff is rude and unprofessional. No wonder they don't have good reviews from patients. read more

Doctor Do was very nice and so were her assistants! She was easy going and knew what I wanted. She didn't make me feel uncomfortable like other Vietnamese doctors read more

From my point of view, Dr. Trang Do is very professional in her job and also very nice to her patients. She's one of great doctors I'd seen when I was living in California. She spent to diagnosed and explain my health issues. I don't know how her staffs improve now, but when I was still in California they were so rude when talking to me and other patients. Overall, I would recommend Dr. Trang Do. read more

This doctor deserves zero star. For one year, she misdiagnosed my mother's ovarian cancer despite the obvious sympmtoms. My mother died as a result of this late diagnosis. These types of doctors should be stripped of their license. read more

Shes too laid back as a doctor. Whenever you say that you're ill or anything she will not help you take the next step to diagnosing for any problems until its too late. I was pregnant and instead of confirming with an office pregnancy test, she decide to tell me that my period are too irregular and offered to prescribe me Estrogen to stimulate my period....bad, bad idea!!!!! read more

Dr. Do was very nice and understanding. I would have rate this office a 4 or 5 if I didn't hate the staffs so much. The staffs are not only lazy but are also rude. I don't think Dr. Do knows how rude they are and should have fired them a long time ago because they are driving her patients away. read more