I dropped by Renown Urgent Care because my arms were tingling. When I arrived at the clinic, there…read morewere a couple people in the waiting area but the receptionist was able to check me in right away. After a couple of minutes, the nurse (Selena, I believe) fetched me, checked my vitals and had me wait for the nurse practitioner (Erin). After a few minutes l, they determined I needed and EKG. After the EKG, the nurse practitioner said the EKG results looked but as a precaution, she suggested I go to the emergency room. All the staff at the Urgent Care were super-nice and professional; my visit was brief, purposeful and pleasant, despite the reasons that brought me there in the first place.

AMAZING staff and amazing care!! They were kind and took care of me well. The staff all had great…read moresenses of humor which helped me feel better

Dr. Lindsay Hall is, without question, the best doctor I have ever seen in Reno. Her compassion,…read moreattention to detail, and exceptionally high level of care blew me away. She truly gave me the care I needed and made an unbearably difficult situation bearable. She listened carefully, took everything into consideration, and provided thoughtful, practical advice. Her bedside manner, depth of knowledge, and overall attentiveness were outstanding--she accomplished what so many other doctors had failed to do for me. Dr. Hall is not only a remarkable physician but also a remarkable human being. She is a tremendous blessing to our community, and I am beyond grateful for her care. I will absolutely return to see her and wholeheartedly recommend her to others.

I grew up in NW Reno and have always loved this urgent care here if I couldn't make it into our…read morefamily doctors office. I used to get my sports physicals done here as well when I was in high school. When the kids played league sports, my last visit was for a football clearance. Always clean, and the staff has always been pretty friendly. I brought my daughter in this weekend to get checked out since our family Dr isn't open on the weekends. The treating PA was sweet and gave us a referral, and went through all of our options. I'm glad we made an appointment ahead and were in and out. Ran a few errands on this side of town while waiting for her prescription to be filled, and I was on my way to pick up her medicine within the hour. I recommend this Renown facility and urgent care. They've always taken care of my family.

I saw Dr. Zeller about 10 years ago to get a medical marijuana recommendation. I then continued to…read moresee him for general medical care. I had an episode where I was in and out of consciousness for 3 days, vomiting and diarrhea. I went to him for a referral to get testing for Addison's disease as this has been a recurring problem for decades. I've had multiple symptoms of Addison's disease since I was a child. He literally belly-laughed, guffawed, at the very idea. He was so loud he could be heard all the way out to the waiting room. He refused to give me a referral for testing. Thereafter his receptionist was consistently rude to me - I don't know if that was based on what she heard out in the waiting room or if there was further discussion about my craziness after I left. I ran out of thyroid meds a while later, and he was out of town and the receptionist refused to ask his stand-in to give me a scrip to tide me over until he got back. This resulted in me running out of my thyroid meds, which eventually resulted in yet another Addisonian crisis (low thyroid pulls cortisol low and eventually triggered a full-on crisis for the untreated Addison's disease). I lost 35 lbs in 13 days this time. My son had to come from Texas to Reno to get me, I was that sick. Had to sell my house, pack up, and move. He was shocked when he saw me. I was in very very bad condition. So I FINALLY was tested for Addison's disease (it took another year after my son took me back to Texas to even get scheduled for testing) and guess what ... I HAVE ADDISON'S DISEASE. Of course had I realized he was a DO and not an MD I never would have gone to see him for anything besides the medical marijuana paperwork. However I have to admit, none of the MDs I have had interactions with on this issue over the past 50 years were willing to test me for it either. In fact the doctor who finally scheduled me in with an endo only did it because she was determined that I was a head case and I would finally get my come-uppance. When I saw her after the testing and told her the results, she was actually DISAPPOINTED that I really did have Addison's disease. Needless to say I dropped her. But of all the doctors who dismissed my concerns re Addison's disease, he was the worst, the most dismissive, and the rudest. He was also equally as wrong.

I love the NP Karen & the staff is kind. She has helped me over the past 3 years with health issues…read moreand doesn't gaslight me. I was given referrals and advice on what to ask for with other specialists when I needed something outside her office. I've always been seen in a timely manner. Thank you!

A worried mom who lives out of state calls for help. I am so thankful that Luis answered the phone…read more He informed me of options and patiently answered my questions. Though I didn't seek care there, if everyone there is as service focused as him, I'm sure their care is excellent. Thank you Luis :)

It seems like their goal is to spend 30 seconds or less with you. So uncaring and unprofessional. I…read morecame in to get x-rays on my wrist and the doctor was probably with me for 1 minute total in the 2 times she came into the room. Didn't explain to me what could be wrong or after care, nothing. The x-ray tech, Jenna, was definitely a mean girl turned to health care. Like if you hate your job so much, get a new one! She was so dismissive and rude. I hope everyone sees the negative reviews and decides to go elsewhere. They obviously are very good at being bad at their jobs!

3/1/26- Convenient…read moreand easy to make appointment online. Brought in the spouse who started coming down with a slight cough last night..I Could hear it heading to his chest area.. He is an asthmatic and not taking any chances- I dragged him here.. Good decision- he was able to get a breathing treatment and a steroid.. Thanks Renown for being here!

I am sure the staff is lovely but I don't know…read more Here is the text I got: "Thanks for choosing RENOWN URGENT CARE DAMONTE! We expect to see you at 11:30 AM. You can check in online at . If you need to change your appointment, please log into MyChart or give us a call at 775-982-5000." I tried to cancel the appointment. As you can see above there is no link. The phone number says they are closed and hangs up on me. This place clearly needs to get their tech in order. Someone likely needed my appointment but they won't get it now. Very disappointing. Updated to three stars because I was able to outwit the unhelpful AI, get an operator and get transferred. She was very nice as was the attendant who answered at the urgent care. Good thing I am you capable enough to figure this out but the current tech used is a complete and utter failure.

I would like to express gratitude to Veronica, Dolores and Kit for their ongoing, remarkable work…read moreperformances and care. They have been first-rate medical health professionals and appear genuinely concerned about my healing. Dr. James C. Jempsa went above and beyond his duty, taking his time to talk to me about the X-Ray of my left elbow. I was spoken to with respect and care. It takes a special person to be aware that you need to treat the comfort level of a patient before you can successfully diagnose a condition and prescribe a treatment plan. These are special human beings. This office is conveniently located, clean and runs efficiently. I firmly recommend it.

I really don't want to go anywhere else for medical stuff. I trust them and know they care about…read moretheir patients. Anywhere else we go we are paying major medical bills. This facility gets the job done without unnecessary extras. They are efficient and kind. Top notch service and down to earth staff.

Extremely satisfied with service - last minute issue occurred and I couldn't wait…read more Lots of paperwork understandably - however after I got into exam room assistant (Ashley ? I feel bad if this isn't her name) and PA Larry we're both helpful and listened to my concerns! If ever in need I highly recommend ! Hopefully you don't ..... PS also found out they have Pain Management services at well.

I had three nerve blocks and was able to walk out of the office in no pain! It has gotten even…read morebetter over the last 3 weeks...so happy it worked! I was super nervous but Dr Carlevato talked to me with each step and I felt his sincere concern. I would definitely go back to United Pain Urgent care. Staff were very pleasant too

I've been meaning to write a review on the ER at Damonte Ranch for a few weeks now. My little baby…read morehad an incident with some hot coffee and we had to zip her to the urgent care. They took her in and looked at her immediately. All of the staff was super friendly. This was a Friday and it was very quiet, only a couple people in the waiting room. They positively diagnosed her with mostly first and a couple second degree burns. One of the nurses gave her a cute little teddy bear and after some Tylenol, she was good to go. All in all she healed within a week her scabs fell of and all is well. I'm so happy that this urgent care is right down the road from where we live and it's usually not busy and only a couple years old. Five out of five recommend.

2/18/26 Very…read moregrateful for having this facility less than a mile from our house. Staff is professional and efficient. Just luck as it happens to have the same ER physician.. Will be doing a follow up with the primary

5/27/2022 Booked an…read moreappointment online this morning and lucky to get a 9:20 am appt. DH has been having allergies, and now started his asthma going full course.. Hopefully, he will get a breathing treatment, and steroids to get back to normal... (so I can get back to normal).. hehe..

Sooooo pissed at this place. My daughter and I have been patients at Northern Nevada Medical, which…read moreis the exact same office and building as the urgent care for over 10 years. My daughter, who is a child, got really sick with a high fever and a really sore throat. I haven't seen her that sick for quite a while. Early in the morning we made an appointment with urgent care and drove the 40 minutes to get there only to be told they weren't gonna see us because they were at maximum capacity. We had an appointment told us it was canceled! Not in advance so that we could get another appointment elsewhere, but at the exact appointment time after we drove really far! Unprofessional! Especially when you're talking about a sick kid. In addition, we attended this urgent care other times not had a good experience then either. The doctors office that shares the waiting room is great. Just go to another urgent care. A

Slow. Unorganized. Chaotic. Waited over 20 min in line…read more Only 1 person checking in urgent care until I got to the window then the other receptionist started taking people. Then they took someone back who was behind me in line. Very frustrating. What's the point of online crap if it doesn't matter?? Will not come here again.

Kind, caring clinic. It's very clean and staff is efficient. I chose an internal medicine Dr…read more Denver Miller. I think he might be the best Dr I've had. Can't go wrong here.