Missed a prepaid appointment and received a text for cancellation fee because my card would not go…read morethrough mind you I had a credit sufficient to cover the cancellation fee as well as an additional card on file. Which of course I brought to their attention. The only way to make appointments is online or thru their app which I am now mysteriously blocked.... The staff is unprofessional and responses slow to come if at all to text and email. Very unfortunate that this business operates this way. I paid a $250 yearly membership in January and should be able to access services thru December. I am requested a prorated refund since they have chosen to block me from services. The email response to my concerns was "you've gotten everything we've promised" a completely inappropriate response. Very disappointed, if Dr. Brown condones this behavior I'm very saddened. ADDENDUM- First and foremost were I drug-seeking would I have missed my appointment or asked for a refund. I received 28 phentermine pills on Sept. 08 and today Oct. 8 still has 10.5 pills remaining. I have an excess of the phentermine you prescribe because I DON'T take it daily!!! Would a pill seeker still have pills left over if they were merely concerned about taking DRUGS!!!! Furthermore making diagnostic allegations on an open forum is against HIPPA and is a fine incurring offence. It is unfortunate that you attempt to bully me by inappropriately describing the events that transpired. The bully is you and those condoning this behavior seen throughout threads where you attempt to demean long time patient's because you all have erred. You send me a text message stating I missed an appointment and my card didn't allow y'all to assess a $25 late fee when I have another card on file as well as a $40 credit. If you guys aren't a pill mill why are y'all letting patients pick up amphetamines without checking their vitals, COVID or not? The unprofessional text, emails, and responses are very unfortunate from a minority business I've utilized almost since the beginning. Care and integrity have declined. People can read through all the reviews and responses and see how inappropriate this business is with patients who have legitimate concerns. Please see the screenshots attached: $250 was paid in January for weight loss program membership and a fake so called annual exam that included no labs whatsoever. I can assure you once my complete experience is reported to the appropriate boards that monitor pill mills and diet clinics no matter how much money you all are making, things will change. Yes, I'm in the medical field and I can attest to the complete lack of professionalism dealing with problems created by the office, not the patient. Several reviewers have stated your business is unprofessional.... You claim your ratings are not relevant but being within the letter of the law isn't either I see. Using personal medical information see attached screenshots of patients who left you unsatisfactory experience reviews, to attack them is illegal. The Hippocratic oath and HIPPA have been violated. You all respond like thugs or the mafia. Good luck with this narcissistic method of handling issues. You speak to my repeated emails and texts, had someone with integrity responded stating my account was being researched instead of throwing that out in your response to this review it may be credible but since it was just a means to deflect the valid concerns I addressed in my review it is merely smoke and mirrors. It appears training on HIPPA, APPROPRIATE CUSTOMER SERVICE would benefit this practice. I greatly appreciate the response and have made sure to take screenshots to substantiate my complaint. Thank you, Claudia RN BSN and FNP STUDENT Please see attached screenshots of the owner's response to patients.... A repeated theme is deflecting and calling patients drug seekers Sharing private patient information and a complete lack of accountability. Every negative review is met with a personal attack rather than a solution. Who is the bully???

I am a longtime client who started going to the camp creek location in 2011. They have moved to…read morethis "we won't talk to anyone on the phone" approach in favor of client using the app only. But I had a question. I texted the number they gave as the only way to contact anyone and Hannah responded, but when I have her my name and number she ignored me. Over and over. I kept texting her and would not respond to me or my question. I texted from another number and she then responded to that text but not my original text. So it was clear she was ignoring me. It's very very very unprofessional. The approach to not have anyone talk to clients when scheduling anymore will drive this business into the ground. I am NEVER going back. I won't force a company with awful client service to take my money. Blame Hannah, if she is even a real person. She needs to be re-trained.

Dr Abbassi is such a sweetheart and motivational I went in…read morefor his weight loss program and with his continued support I have been able to lose 15 lbs so far. I am so happy to be connected to a doctor that cares for your inner being along with your outer being. i would highly recommend Dr Abbassi to everyone!

I was skeptical bc of reviews i read online in reference to the new nurse practitioner. Honestly…read moreher name is Lisa and she was amazing! She listened to me jumped right into running test to help with what I needed and we clicked! I scheduled my next appointment with her. She is very knowledgeable and I fully trust her with my health care! I feel it is hard finding good doctors and if you find someone that listens to your medical needs and jumps on a solution or how to find solution then you have a great one! Also she had great bedside manner came in introduced herself. I feel people should ignore negative comments and check it out for yourself! Have a blessed day!

I had a wonderful experience at my OB-GYN office. Dr. Carmichael is personable, easy to talk to,…read moreand took the time to listen to my concerns and offer thoughtful suggestions. Vanna at the front desk was amazing--she greeted me with a warm smile and even offered me water while I waited. Carvina at checkout was great as well. She was patient, helpful, and assisted me with a lab issue without hesitation. Overall, I received excellent service from these ladies and truly appreciate the care they provided. Highly recommend!

One of the worst experiences ever!!!! 8am appointment arrive at 7:55am, call around 8:15am, trying…read moredoors, locked, wait on the only bench I see which is by the elevator. I called, no answer, jiggled both entrance handles, knocked, asked passersbys if they worked there. Started talking to someone else waiting then another person whose appointment is at 8:30am. The 2nd person lets me know that now the doors are open. Going in thereafter was no bueno. Attitude galore from curly q at the front desk. First you tell me I had to be in the back. The back of where exactly? The only place I saw to sit was steps away from the entrance by the elevator. My biggest pet peeve is when someone makes me feel as if I'm being dishonest when they're actually deflecting. 1) as someone who works in the medical field in customer service I would never ever not unlock the doors knowing what time people are supposed to arrive. 2) why didn't anyone answer the phone after 8am knowing there's an appointment scheduled? 3) Arguing with me and talking about me as I'm leaving is poor and abhorrent customer service behavior. 4) I don't lie unnecessarily so I told the girl to check the camera because are you really telling me I wasn't here since 7:55am when I've been waiting? 5) people tend to book early appointments to go to work after, so NO it's not ok. So now I have to wait longer than I should have to be seen and be around unfriendly staff while I wait, no thank you. I would give 0 stars if I could just based on this experience. I even filled out my online documents so I wasn't waiting unnecessarily long and for nothing. I'll find another, better managed practice to give my money to but this is not that.

They have a lot of programs that can fit your budget and goals. A phenomenal support staff…read more Michelle and Denisha are absolutely amazing along with all the other employees at this facility. Excellent customer service, client friendly and extremely professional. They encourage you, give you lots of tips and a lot of great conversation to keep you motivated along your journey to become healthy, inside and out.

I had an appointment this morning for the hydration therapy treatment. I get there and was asked if…read moreI could come back later because the nurse called in and stated she would be late because of her overnight job as a nurse at a hospital. It's safe to say she was exhausted. I completely understand, however, I had an appointment that was scheduled two weeks ago. The young lady at the front was very apologetic and attempted to call me before my arrival. I didn't get the call because I was already in route. There was no need to express my frustration with her because she's the messenger. This is a matter that management/ owners of the establishment should deal with. What took place this morning was beyond unprofessional, inconsiderate, and simple poor business practice. The hydration therapy service that is provided here is definitely something this area needs because of the benefits it offers. However, I could easily venture out to other area that offers the same services with a more convenient schedule and reliability, but I choose to give this location a try after being referred here for other services that I have been very pleased with. Would I recommend or refer others here? Absolutely for any other service other than the hydration therapy treatment. Those that work here that I have encountered has been professional, courteous, and has shown a genuine concern as it relate to the nature of my visit. It is unfortunate that I will be going elsewhere for this particular services. I truly hope that this review is taken constructively with an attempt to assess and make necessary changes.

Coach Krystie is a great trainer. I started going to her over two years ago for injury rehab and…read morestayed for fitness training. She is extremely imaginative and motivating. No two sessions have ever been the same and classes don't get boring from repetition. She is always encouraging and makes working out fun.

From the owner: Certified Personal Training for Individuals & Groups. Also…read moreoffering Rehab Training & Senior Fitness including balance & strength. Providing customized training for physical, medical & orthopedic limitations. Fitness, Nutrition, Weight Loss