I used the Doctors of Physical Therapy (DPT) location at 1235 S Center Rd in Burton, MI, from late February until April 2018. My experience with them has not been good. This was my first experience with any physical therapy so I wasn't sure at first, but I just didn't feel I was progressing as much as I should have been. After those few weeks there, I left them and went to a new physical therapy facility, where I learned just how unhelpful DPT's work with me had been. I thought that was the end of my dealings with them.
However, they recently (May 2019), sent me a bill stating I still owe them $443! I had not heard a word from them since I made what they said was my last copay payment in June 2018. By that time, I'd paid them a total of $570, which they told me covered all of my copayments and co-insurance.
Since receiving this new bill, I've spent quite a bit of time on the phone with my insurance company and DPT's billing department at their main office in Illinois. They even wound up talking with each other while I was on the line.
The final verdict is that the physical therapist I saw at DPT was not in my insurance's network until October 2018 - my last appt with her was 6 months before that in April 2018!! So what DPT had been telling me were copays were just their full prices, from what I understand. My insurance company told me they did not cover them, despite the fact that I was told by DPT the entire time I was their patient that my insurance was covering my visits - and even made to wait for appts "until further insurance authorizations" came through a couple of times.
I feel completely lied to and swindled by this place. My advice: STAY AWAY!!! Go to a physical therapist who won't lie to get extra money out of you, while not correctly treating your problems. According to their billing department, I do owe this $443, it just "took them several months to figure it out." My options are to pay it or have it sent to collections...where it will show up against me on my credit report, which I've worked hard to bring up these past few years.
Based on my experience with this company, I truly consider them to be cheats who take advantage of patients with little knowledge about physical therapy and billing with the insurance. This has been a very expensive lesson for me to learn to be less naive and trusting of what a medical facility says. From now on I'll know to double check with my insurance company every step of the way for any medical treatments. read more
