Dr Gray is great. The wait is ridiculous. Up to 4 hour waits. I can never get an appointment. Staff is very professional. My only gripe is the long wait time, especially if you are in pain. read more

Shayna Hampton is very approachable and easy to talk to. She is knowledgeable and a go-to.

This place is ridiculous! The young girls in the front have no proper training and would rather turn away people just bc they don't want to stay. If they're picking the healthcare field to work in then stay committed with any cost given. I called the Doctors on Duty in Monterey and they informed me that at all of the offices should be taking walk ins till 3pm and I had went before 1pm so obviously there needs to be some fixing. DO NOT RECOMMEND THIS OFFICE! The Monterey office is more professional and understands how to communicate with patients. read more

I had a great experience here Lucina went above and beyond to accommodate me with a last minute appointment.she was so helpful and welcoming.My medical assistance Miguel was on top of things when it came down to my appointment he made sure I went in for the care that I needed answered all questions and concerns i was call in fast but also got out fast with my problem solved.great service all Around the office is doing great also really clean. I would definitely be coming back .Thank you guys I truly appreciate it. read more

Just visited the clinic and the whole experience was great. I was checked in by Selene and Miguel who where the medical assistants that roomed me and performed my blood draw which didn't hurt at all. Great help from Dr. Luder who was able to diagnose me successfully. Definitely will be coming back here for any medical help I need. read more

Very slow as a turtle.They have to improve this becoz this is the main problem of this clinic. You come to the clinic much early than your appointment time and yet more than an hour past your appointment and still have not seen a doctor yet.This is owned by SVMH group, there should be an improvement already.People are fizzed off waiting to be called. When you go inside they were just laughing as if no patients waiting to be seen.Once you are already in the room, you still wait for your clinician. Wake up Doctors on Duty.Duty first before anything else. read more

Very helpful staff during these difficult times. They are professional caring and understanding. I didn't have an appointment so they took me as a walk-in and curve side consultation. I loved the fact that they gave me the option of waiting in the car or come back. I went to get breakfast and when I cane back they helped me. read more

My husband was seen yesterday by Shayna. He has always received excellent service here. Thank you to Crystal and Jose for helping interpret since I couldn't make the appointment. read more

Wow. *Incredible* service provided by Andrew, Jeanette & Maggie. It was late & they were right at closing & managed to see me & treat me in less than 20 minutes with a smile. I will recommend doctors on duty and be back again for sure. read more

Doctors On Duty - Urgent Care Near Me - Salinas, California

I used the online "get in line" feature and set an appt for 10:55 am. I showed up at 10:40 am and was told I couldn't have used the online feature because "they took that down". Obviously that couldn't be true because I had a screenshot of my confirmation and showed it to the girls at the front desk, who would not honor my appt and said I could take a walk-in spot (behind what looked like 6-7 other people already waiting). I had a babysitter set up for the appt time I made, and didn't have time to wait possibly hours as a walk-in. Bullshit. read more

Doctors On Duty - Urgent Care Near Me - Salinas, California

This is my second time going here and honestly the staff is very nice and respectful. I feel like the wait isn't too long and I feel like they are very fast which I like. I didn't have to wait more than 2 hrs. I highly recommend going here. read more

The staff was phenonenal! The docs were great! Amazing bedside manner. I loved the way Dr. Shayna- Hampton spoke to my son making him feel safe and comfortable to ask questions. The facility is super clean, I was very impressed. Even the bathrooms were spotless. My only complaint is that we made 6:45 online reservation that was pushed to 7:08 (Text system was awesome and let us know), however, when we arrived 10 min early for the new time, we waited for another hour before being seen. BUT this is URGENT CARE. This is to be expected. I would recommend this for any of your urgent care needs, without reservation, way better than the ER for non emergency care. read more

This review is for the business office, not the doctor. I went to Doctors on Duty because they were listed as an urgent care by my health insurance company United Healthcare. DoD treated me late at night when I was having trouble breathing and diagnosed me with a respiratory infection. Then I got the bill for $242 because they don't bill as an urgent care. The woman at the billing office even told me they just say they are an urgent care and keep later hours. I also never received any of the bills by mail or email. I would never have known unless my health insurance company hadn't sent me a rejection. This is false advertising in my opinion. read more

First time visiting an urgent care and I just gotta say , these people here at Doctors On Duty on south main Salinas were amazing .. everyone I came in contact with were all so helpful and so professional ..I was being attended to at a timely matter , greeted with smiles and everything was being explained so that I would fully understand. I was seen the the most amazing doctor ever , she was so informative, compassionate ( knowing I was nervous) and just in all a wonderful human being . If I could rate her , I'd give her a 10.. thank you Dr Shayna read more

Unprofessional. Staff are dressed in work out clothes (leggings, etc.) It seems like the tighter the better. Staff are laughing so loud like there are no patients around them. What kind of clinic is this? Waiting time was over 4 hours too! I will be reporting this directly to the CEO Pete Delgado. read more

Both my kids got sick. With flu season going crazy their pediatrician was fully booked. I was able to get them tested and seen by NP Shayna. She was so nice and warm. Even though the clinic was super busy I did not feel rushed. She Prescribed them some meds and sent us on our way. read more

Dr on Duty and the staff and PAs are Incompetent unprofessional unethical immoral. They even do things that are intentional so they don't have to do anything at all truest words ever spoken . I had a victims crime form about my life here in Prundale and the Black female PA would not help me at all .. f her .. I took my son to another location on Abbot Street Salinas we waited 4 hours plus the pharmacy it was a bad experience.. I asked for a specific medication from a bald md and he said fu pretty much .. so if I end up killed , injured he md bald, sob he will be the reason . cause on south main salinas ca I going hire an attorney that will investigate their unprofessional lying people. Professional providers get involved in their clients .. sure bipolar disorder is hard to manage but so is life ..so fu urgent care .. if it's money u people aim for then why should I put up with substandard care , no one in their right mind would go to an urgent care not even my dog set foot their.. .. read more

Had an appointment and wasn't called back until 51 minutes after my appointment. Walk ins that showed up after me were seen before me. Back today for a follow up and currently 22 minutes after my appointment and still in the waiting room. read more

Came to get a rapid test for Covid, got here at 1:50pm was told to wait while they set up they took 1hour keep in mind they only do testing from 2pm-4pm, then a another person arrived waited 10mins before they got tested before me after waiting 1 hour!!!! , Next thing you know I let them know I was waiting for a while and haven't been helped they help me tell me I have to wait for results 20mins pass they come out to tell me im POSITIVE and don't bring the copies of the results then another 20mins pass by no copies not sure if this a medical facility or a circus because the staffs a joke. FYI never got results read more

What a great staff Doctor absolutely wonderful medical treatment. they've taken care of me better than my own primary care physician. read more

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Went in today for a laceration to my finger. I was seen by dr luder and patched up by selene. They were able to see me and stayed after hours to help me! Very nice staff, i will make this clinic my go to! read more

Avoid Doctors on Duty and go to an ER. I waited over 3 hours for someone to see me on Sunday the 19th. I got to see a DNP. She assumed I had a DVP blood clot. She sent me home and told me to go get bloodwork done the following day and wait to get an ultrasound. She said if it clot ruptured I would know because I would not be able to breathe and would probably cough up blood. If so, go to an ER or call 911. 4 hours in they sent me home with a potentially life-threatening injury. I assume they are also going to charge for this horrible service. read more

Long wait times are expected at an urgent care and this place is no exception. This clinic makes up for the wait times by attending to your needs, Santiago was my nurse at my last visit , he was attentive and courteous. The doctor whose name I cannot remember was very knowledgeable and answered all my questions. Would recommend this clinic but bring headphones for the long wait times. read more

I wish I could rate this POS place lower. I am actually still waiting in the lobby for an employee that had a minor cut on his finger. 45 minutes ago the lobby staff said he should be right out. He's been back there for 120 minutes. I overheard that they have only one doctor on staff. Salinas Valley Memorial should be embarrassed being affiliated to this shorty operation. Nobody knows nothing.... one receptionist sat there counting read more

Today I went in for a dmv physical, being kinda skeptical on how long the wait was going to be I showed up about 30 minutes before opening time. (My first time at this location). When the doors opened I was greeted by the front staff, I signed in and was called back in less then 15 minutes. The medical assistant by the name of Selene, was the one who helped me with all my vitals and vision checks etc. I must say when she was helping me I had a few questions and she was real knowledgeable and kind. I have been to other Drs offices in Salinas and Selene is definitely the best medical assistant I have encountered in my life time. After Selene helped me out with everything I needed to know I went in to wait for the family nurse, as I'm waiting 5 minutes go by and a nurse by the name of Shayna came in and greeted me. Shayna was so awesome, I had some strange questions that has to do with health and she answered every single question and gave me resources for the future. Also I had scheduled a dentist appointment real close to the time of my physical and these lovely ladies made sure I was out in time to attend. I must say nothings like great service. I have now officially found a forever health clinic. If I could give 10 stars I would. Thank you ladies for making my visit so awesome. read more

i was surprised at how well run this place was. i waited at home, filled out paperwork, then went in shortly before due time. i still waited but not long. i was seen and treated. also its very clean. read more

I just got hung up on three times calling this place. Each time I called the ring got shorter and shorter. The third one it rang once and they hung up immediately so now I'm here. Thanks for taking care of veterans. read more

I came in here to get checked out for a medical condition. I paid $30.00 co pay for a visit, I get called in to see a doctor, I got tested for something, 3 days latter I get a call back for test results, the staff member makes me pay again $30.00 co pay, I get drugs for my infection and a week latter I come back to Doctor On Duty to let the doctor know that the antibiotic did not work & again I pay for the doctor visit $30.00 co pay. My point is, if you pay your co-pay the first time, then you come to let the doctor know that the treatment did not work. You shouldn't be paying two more times for the doctor visit, its not my fault that the doctor couldn't diagnose my health problem. I just spent 3 visits & $90.00 on doctor visits. If you pay your co-pay the first time, you should be treated till its gone vs you being charged the co-pay(three times). Besides the staff just sat up front desk and they kept talking about the partying over the weekend. This location is convinience to where I live at but I just spent a lot of money & I still have symptoms to my health problem. I do not recommend this rip-off doctor visit. Sorry for my bad grammar, English is my second language read more

Im used to going to urgent care facilities and having to wait hours. Yesterday I found myself having a pretty serious allergic reaction to a bee sting and was nervous and short of breath walking into the office. I was seen within only a few minutes. Doctor Angela (I think that's her name) was friendly and calm and knew what to do. I was given a shot of steroids and immediately felt some relief. I'm so very grateful to the staff at the front desk for recognizing the need to get me in quickly. And thankful for the hospitality from Dr. Angela and the assistants. read more

I was here a few weeks ago and the service was amazing. Even though It was busy, the medical assistant Santiago greeted me with a smile and I didn't feel rushed what so ever. I would definitely recommend coming here for your urgent medical needs. read more

They called me and told me it was almost my son's turn. They made me wait an hour in the car, after an hour they did the Covid test and they told me it was going to be 20 more minutes, I waited another hour in the car. Then I decided to go inside and the door was closed, I called no one answered. I don't think this is a good costume service, the staff doesn't know how to communicate with the patients. read more

Used DOD on S Main as a primary care provider while dealing with workers comp. Doctors are horrible. I spoke with Dr. Tan who asked me to rate my pain and told me to compare a 10 to labor and child birth??? Of course he does not tell my employer or WC what scale he used to rate my pain. I wonder what the scale is for men? I then started seeing Dr. Gray who didnt read my chart before coming in to see me and when he asked me about my situation and I started to tell him he said he did not have time to be a therapist, nor did he believe in therapy. I never felt heard or respected and they lag for everything. Whether you have an appointment or not they will leave you waiting for hours on end. Would Not recommend this office to anyone. read more

The wait is ridiculous. I called at 2:30PM and asked if I needed to make an appointment. They said no that I could do it as a walk-in. I arrived at 3:00PM and wasn't seen till 6:00 PM. The waiting room is another problem, acoustics are terrible, the receptionist sit way low and with all of the COVID shields in place you cannot determine where and from whom the voices are coming from. Poorly run and executed operation. Communication up front would have been nice. If I would have known I would have come in at 08:00AM instead of burning over 3 hours of my valuable day. read more

Obviously being sick isn't great! My experience has been great & received all the care I need it. I appreciate the staff & all they do!

Insanely frustrating. Made a reservation (apparently not the same thing as an appointment, despite being exactly the same thing). Time was pushed back an hour. After showing up was told that there was 1 person with a reservation ahead of us. After waiting for an hour with no word, I enquired about a status update. Was called back quickly, which is nice, but then was asked all the same information I had already filled out on the form when I got there, not a good sign. After giving all the information again I was told that there were 2 people ahead of us. So I asked why it went from 1 person an hour ago to 2 people now, understanding that it is an urgent care, but if things are that urgent those people need to go to an emergency room, and they said that a reservation is not an appointment and is just a check in for a walk in time. This is not what I was told at any point till now, goes against the definition of what the words actually mean (the other offices don't even offer it, I'm assuming because it's the same thing as an appointment). When I tried to argue the point that I have been waiting an hour past my pushed up appointment time (over 2 hours later than my time at this point) I was told that the people up front don't know how they work in the back and that there was never just 1 person ahead of us. So this office doesn't have any of the **** together at all. They don't understand basic definitions. They don't communicate between parts of the office so any information you are given about anything can not be trusted. I've used urgent care (Doctors on Duty) several times, but this is the first time I've been to this office and it was a complete waste of time and insanely frustrating to deal with an office that lacks basic knowledge of how to run an office. read more

My daughter had a horrible cough and double ear infection. She was seen by Dr. Shayna Hampton. She is exactly what a doctor should be- personable, kind, thorough, informative, and helpful. She gave us a rundown of what was going on and gave us all the paperwork we needed to back to school including Covid and Flu test. i absolutely loved my experience and the MA staff was extremely friendly and quick. If I have to go back, I hope I get Dr. Hampton. read more

Well don't go in on a holiday, weekend or evening or you will be charged a $35 fee. Just wait until it's not one of those times listed above to avoid the $35 fee!! I'm sure you and/or your children can make it.. or not.. Better yet just go to Salinas Valley Memorial and use the ER for pinkeye, common cold etc... cheaper, but be prepared for long lines. In all seriousness went to Doctors on Duty for myself and my infant we both had pinkeye. Went in on a Sunday afternoon. Received the bill a few weeks later and to my surprise we were both charged $35 a total f $70 for the weekend visit in addition to the regular office charges. Bless our pay as you go medical system!! read more

My husband Julio went into go have a drug test done by his new hiring company and not only did they make us wait when we came early in the morning and we came here about 9:00 and it is 1:37 and they asked him for his insurance when the company is supposed to pay for it and they messed up on that and now they're making us wait even more time to process the payment for us to do a drug test and my husband's over here waiting and waiting and waiting just for a drug test and they keep telling us oh another half an hour or another 50 minutes when people are coming in and out in and out like as if they're skipping us or something I do not recommend this place for nobody in the customer service is the most horrible customer service I've ever experienced I would not recommend taking your children here I would not recommend taking anybody here the customer service is horrible not only that but the waiting room is so ugly and and not clean read more

Worst customer service ever. Will not see patients even with negative Covid Test if you have a flaming sore throat. Referring to Tele Med Dr. How the F could they do a Strep test if necessary. Don't bother going here. They clearly don't care about you. If I could give negative stars I would. read more

If I could give a zero star review, I would. I called today and spoke to someone who told me I could go online and type in my name and info and get in line without having to come and sit in the waiting room. I went online and did this at 2:30 pm. I received texts telling me to come to the clinic at 3:20. About 20 min before 3:20 I get a text saying that they're running behind and not to come till 3:53. Then the same thing happened and the time kept getting pushed back. Finally it was time to head down to the clinic so I get in my car and make the 20 min drive. I arrive and pull into parking lot and receive text saying now they can't see me till 5:00. I go inside anyway to speak to someone. They told Me I can wait in the car without losing my place in line. Here I am (5:17 pm), nearly 3 HOURS since registering online and I still haven't seen the doctor. DO NOT RECOMMEND THIS PLACE read more