This place is super unprofessional and the girls are clearly not trained in patient care. They were eating on the desk in the front reception, checking their makeup, fixing their lashes, honestly it's just ridiculous. I felt so uncomfortable being there just based on the energy in the room. It goes to show doctors on duty does not care enough to have good people working with them and just want to make money. Their doctors are on very short time so they rush through their visits and if it weren't for the fact they're in my insurance, I would not come here. Frankly, even if I have to pay more at another urgent clinic I will be doing so because I feel like I'm at a high school nurse's office when I go to doctors on duty. I am truly stunned at how unprofessional it is here. Very sad because they could be doing good by the community but that is not the case. read more

They have always been great at this office. And two times I was late for my appointment and they didn't penalize me by making me be a walk in and have to wait hours. The front desk is also very knowledgeable. read more

As a patient I feel like it's important to know when you have reached your oop/ded for the year with your health ins. Once your out of pocket and ded have been met you dont have a copay. I have gotten back from my insurance company my copayments because of this. As I explained this to the receptionist , she could careless because they sit there and just do their jobs , she insisted that it was due anyways. I recieved a copy of my benefits which they ran and as I suspected I was correct But No I am not going to stand there and tell you how to do your job . I'll cash the check my insurance sends whatever. Truly truly for being sick and waiting I can say the medical assistant (selene)is amazing Dr. Grey was in and out . I got my meds and didn't have a copay for those.. over all I've paid enough for my healthcare this year . Listen to your patients and care for them please. Some of us have had health issues all year long and have paid and over paid for their healthcare. UPDATE: So yay! I got my check from my insurance company back w an explanation of benefits! Guess what it said !?!? That I no longer need to pay copay for the year due to my OOP & DED being met. Unfortunately I am still sick and needed to do a revisit. I brought the insurance forms I recieved to show them and she said it wasnt needed... so if it was just word of mouth you needed why was it ignored the last 3 times? Who knows. On top of all the fun stuff being told that you will be called when there is one patient ahead of you is a lie . I came in w my name on the board as next w a "0-15 min." I came back because I had been watching the time. I was not called I was not told anything. I suppose if I didnt come back when I did I would have been skipped... I only use this location because its next to my house. The physician staff is amazing .I do not prefer to use urgent cares but w my work hours it helps. I wish that the people who worked behind the desk cared more. The medical assistant was amazing !!! I really appreciated her care concern and compassion. Thank you. Over all I suppose it's not a terrible place. read more

Great service.... buen servicio siempre stan pa alludar...La enfermera selene siempre atendiendo con los mejores servicios al cliente

EVERYBODY at the South Main office is outstanding! From the moment I am greeted to the medical assistants who help me with my special shots - all are super great. Dr Andrew Tran is exceptional - he has helped me in so many ways professionally and quickly which is much appreciated. The medical care I get from him is the best I have experienced. While I WISH I didn't have to visit so much over the past year, I feel like I am at the very best place I can be! Robert read more

If I could put 0 stars I would. I waited for almost 3 hrs for a sports physical for my son. You can hear people in back laughing and joking. There has been other walk ins that have came after me and they were in and out. Most frustrating thing when you have things to do read more

It's like the blind leading the blind here. A simple job like writing out a prescription and sending it to the pharmacy of my choice is difficult for these people. Physician David Anthony told me he was going to prescribe medication for the flu. But didn't write the order and when I called to follow up I get put on hold. And when I go back to speak to the doctor in person the receptionist tells me he's on lunch. (I'm sure he was) just got a call back he's writing the prescription so I'll give him 2 stars for following up. read more

The receptionists are normally great, as are the nurses. My major issue is with the resident doctor - Dr. Allen Bueno del Bosque. I've seen him multiple times - once for my daughter, once for my self. I felt like I wasn't listened to and that he thought because I was a "first-time parent" that I was overreacting, which would have been fine if he wasn't treating my child as an "acting physician". The question he my husband and I after bringing her in with a 103 degree fever (post tylenol) was "is this your first child?" In my opinion that has nothing to do with a diagnosis - but I'm not a resident doctor - therefore this is solely based on my opinion. However, I went back in a few weeks later for my self and he was still... a little more on the sarcastic side & I'm going to be honest... I'm not sure if a "doctor" wearing a blazer is the most appealing sight to me when I'm seeking medical help. Any way style is beside the point right now. I felt like I was treated not like a patient but like: a. An incompetent mother and b. Like I was some kind of idiot - which most often I am not. I will not go here again because I feel uncomfortable with the way I was treated. MULTIPLE TIMES. read more

I called 10 minutes before arriving to ask if they performed DOT physicals. The lady said yes and so I asked how long the wait was. She told me an hour and a half and that was ok with me. I arrived and did my paperwork, payed and was told it would be an hour and a half or so. I went and got food and fuel, sat in the parking lot for over an hour and a half and decided to go check on the status. This time she says, it's still going to be 2 hours! At this point, I am livid. I have a 3 hour drive to make so I can be at work in the morning and since it was only going to be an hour and a half, I could sneak it in before I left. Very irritating! read more

Today I went for a f/u appointment my 3rd visit to the clinic, this facility tends to be really busy , but Selene the MA always welcomes us with a smile on her face and very professional and caring and I don't mind how long I will wait atlongest they treat me well and at this end I will surely recommend Coming here, thank you Dr. Luder & Selene for bieng so caring . read more

.....Waited over 4 hrs to be seen . The doctor I seen was rude and in a hurry .... :(

I went in for a visit recently and was very pleased with the front receptionist Mayra who was very helpful & patient with me. When I was roomed my MA America was so sweet & went over everything with me & listened to me when I mentioned I had also injured my arm & made sure to not take any vital on that specific arm. When I needed X-rays their tech Jose was so nice & very conversational & was very thorough on what he was going to be doing. Now the doctor I seen NP Shayna she was the absolute the best. You can tell she cares about her patients & listened to all my concerns. Thank you for making my visit a great one read more

If I could give a ZERO, I would. Not for all Doctors on Duty- just Allen Bueno Del Bosque. Arrogant, condescending and dead wrong diagnosis. Ask for ANYONE other than him!! read more

I had to get my hand stitched up to stop the bleeding and they did a good job. I went back today and I got the stitches removed and my hand is healing very well. I am thankful that they took me in and fixed me up so quickly due to the pain and blood loss that I was experiencing. Great doctors and staff, I would recommend this place if you need to see a doctor read more

I am not trying to give away my secret but I do have to share the hidden gem of this place and its Dr. Luder. He is just awesome. If u want a Dr. That knows he is just like the rest of the humans on this planet ask for him. He is so down to earth and makes sure he does everything in his power to help u. He can relate to a lot also. Just a great guy!!! Also the girls are nice to. read more

Now they are not always my first choice but I just had an awesome experience with Dr. Matthew Fiess, he was kind, patient, answered all my questions, and helped in all the ways he could. I would gladly go back if I knew he was working. All the staff tonight was helpful, kind, & efficient. The building was also very clean. Great experience tonight. They even put my name on the wait list when I called to ask how long I'd have to wait. read more

Great service Go on line and reserve as spot It was only 2o min wait time. Very clean and efficient read more

One of the worst places in town. If it wasn't for the medical industries monopoly on service this place would be out of business. I will never come here again for the following reasons. Wait Time - always averages 2 1/2 hours on a good day. I went at 8:15 and still the wait was 2 1/2 hours and that was just to wait in the waiting room. I seen people come in at 8 leave at 10. Customer Service - worst medical assistances I've ever encountered. Uneducated about customer service, uneducated about compassion. Uneducated about socio-economics. They are rude and jumpy. Every time, I been in this place, the Doctor will see you for 5 mins, check your blood pressure, touch you in the places that hurt and leave. That's what takes 2 1/2 hours? I understand recording the visit on your log and trying to add to the medical history and medical findings. But come on!!!!!!!!!!!!!!!! I would have given this place zero stars but it doesn't go that low. I witnessed a lady cough her lungs out for 2 hours and finally on the 2nd hour they call the ambulance to take her to the hospital, meaning they couldn't help her there. It took 2 hours to figure that out? This place charges you over 300-500 for 5 mins of service but doesn't have enough money to hire another Dr. to work the weekend patients? I have never been to this place and it's been empty or not busy. Doctors on Duty the corporation is just stealing your money. read more

I do not recommend it, customer service is not professional and their time wait is ridiculous. I can see the potential, I just hope they can get their act together. read more

Poorly run facility. The best part are friendly medical assistants. Physician did not introduce himself, did not have my chart nor wrote my reasons. He did not have eye contact nor listen. They could work on bedside manner and having up to date medical knowledge. Front desk depends on who's working. Some are really friendly and helpful. My employer has to send me here so there is no choice. I waited 3 hours from 5:30-8:30pm to be seen. No one notified me of this long delay. read more

We have always had a good experience at this location but recently the following 2 staff were exceptional: Dr. Shayna Hampton-Mielke and medical assistant Azalia Bravo. They were so professional and compassionate! I can't say enough about their quality of care! read more

I was very upset because I called them on the phone to see if they can help me because I was not feeling well and they said that they couldn't help me at all and I ask why and they said they just couldn't. So what do they do on the clinic? Sit around and chat? Very very upset. read more

They are very friendly and most importantly professional. They did a great job to me!! Satisfied completely

Good customer service Dr.Milelke we amazing she had amazing service and MA's Selene and Agalia were very caring and attentive overall an amazing experience and good visit read more

Doctors on duty is a great place. I have got to say they have the nicest receptionists. Eli the receptionist is so kind and amazing at her job. She always makes sure I get seen quickly. She has helped me with registering for covid testing and my flu shot on different occasions. Never a long wait time. I definitely recommend going here. read more

Not stoked on this place. Receptionist took 1/2 hour to verify my insurance information that was already in the system. She needed someone to come and help her after initially telling me that we weren't covered.3 times. In the meantime, a waiting room of patients were placed in front of us in line, giving us a 2 hour wait room time and counting.... read more

I went in with abdominal pain and met with Anh Phung PA. She was very caring and did not make me feel like she was in a rush. She genuinely listened to me and asked what I needed. read more

I spent three hours there on a Sunday morning/afternoon with an ear infection and finally just walked out because I was never seen by a doctor. I am a retired veteran so I will go to the VA instead. read more

First time at Doctor on duty, when I walked in the Receptionist were extremely concerned with me and told me to take a sit and brought paperwork to me. That was extremely thoughtful since I couldn't standup for very long. The wait to see the doctor was about a hour to hour and 15 minutes long, but when I got into the examining room, I was in and out real fast. The Doctor had me do a culture prior to me seeing her. So by the time she came in she new something instead of waiting to see me and then running test on me. She called in my meds and I was on my way home. And that was good for me cause I felt bad and just wanted to be home. Thank you all at Doctors on Duty read more

This crew gets my thanks for taking prompt care of me after a tumble. The initial care and follow-ups have all been excellent, caring, attentive, and fully engaged with my overall well-being. Special thanks to Angela Able-Williams, NP who took great care stitching me back together and showed concern about the outcome. The team culture was confirmed when a medical assistant told me how she loves what she does because everyone treats each other as equals. No wonder I feel like I got great care! read more

Went in for an earache I was in a lot of pain, I was welcome and greeted by the lovely receptionist in the front. Mayra got my information and checked me in right away. Liz advised me about a 30 minute wait, the wait was quick! Santiago the MA then took me in. He asked a few questions and then stepped out. Within minutes the provider walked in. Shayna the PA & Santiago both very caring and professional, treated me for my earache. Amazing staff! read more

Hello, I made an online arrangement to be seen at your South Main St. Salinas office 07.23.2018 at 11:00 am the automated text said my time to be seen would be at approximately 5:44 pm. So at 5:30pm I was parked in front of the South Main office when I received a call saying they were running behind and it would be 7:00 pm, so I went to do a small bit of shopping at a nearby grocery store, while in the store I received an automated text saying for me to come into the office now at this time I called the office and the receptionist said there was one patient ahead of me and they were closing at 7:00 pm so I should come in now. I was back at the office in 5 minutes and waited in the reception area for 45 minutes. The receptionist assured me on my arrival I would be next. As the rooms in the back cleared out they took other patients before me. The television said I was next 0 to 15 minutes this being next., There were four other patients in the waiting room, the longest wait was 1 hour 15 minutes. After they took in another patient, then another and then another, I went to the front counter and asked the receptionist why they all got to go in first when I was supposed to be next? She said she would call and ask, when no one answered the phone she said they are all with patients and she would find out. I told her so basically I have waited all day to see a doctor and now I am last? She said she was sorry, then I told her I would just go home. I waited all day to see a doctor and then to leave my groceries in the middle of the store to run over because I was next, and then sit there for 45 minutes and then all the other patients in the waiting room was called before I was is inexcusable. I am very disappointed with your service. I don't understand how when there in time on a television set that anyone could not get the patient times correct. I also had to call them on my way home so they could cancel my credit card payment for my co-pay. I will never return to a Doctors on Duty or refer anyone to Doctors on Duty read more

I can't say enough great things about my experience with Angela Williams, NP. She was very kind, efficient, and knowledgeable.

Dr. Tran is a great doctor with the best bedside manners. It's always a pleasure to see him.

This place is horrible , the front desk people have no clue what there doing, they could not help me so I went to there other urgent care on the other side of town and they helped me of what I needed. I will never come here again. read more

Came in today to get my cold checked out and the entire staff was helpful and professional. Thank you guys for your service, I had a pleasant experience here. read more

Not as bad as people have stated. Although, I would like to point out per their own personal experience and review, they are entitled to their opinions respectively. I come here when I am not well as it is my "assigned" place by my insurance. It's clean and can get crowded, but the staff does their best to do what they can. I have had more dental problems than anything else and they clearly state they aren't equipped or staffed for dental emergencies. However!, they still provided me with help. Since I had an infection from my mouth, it traveled to my ear. They stated it as an "ear infection" and prescribed me antibiotics that cleared out the infection entirely and gave me some pain relievers. Take what you will from this review; this place is a mixed bag. They aren't perfect, but I've been to places far far worse. read more

Saw the physicians assistant who said my two kids who had been sick for two weeks did not need antibiotics. I went to a pediatrics office the following day and was told my two kids had double ear infections, eye infections, and sinus infections and were prescribed antibiotics and were given breathing treatments. Do not waste your time coming here as they can't even tell when a person has an easily detectable infection. read more

Came to this clinic with horrible, horrible back pain everyone was so sweet and Dr Ludder is a miracle worker. I feel like a new woman after seeing him perform his magic on my back. I will be referring more patients to come here. The ladies in the front where so kind and I even got champurado delivered to my exam room! Best clinic ever. read more

NEVER AGAIN! Went in for a jammed knuckle. Nurse Practitioner says i need an xray but tech is gone till tomorrow. She says she will splint it till then. No problem. 10 minutes later she comes in, hands me discharge papers and decides she isn't going to splint it till after the xray tomorrow. So,,, I paid for paperwork and still need to see a doctor! read more

Doctors On Duty - NEVER AGAIN GOING HERE. I PAID FOR PAPERWORK ONLY - Urgent Care Near Me - Salinas, California