Beware of this place! The woman that runs this place is extremely rude and will not listen to criticism.
This review is for their dmvwashandfold service, not for the laundromat itself.
My washing machine went out so I was looking for a laundry service until my new washer arrived. I found this place after a google search. I ordered their pickup and delivery service. I chose for them to pick up my clothes on Wednesday between 3pm and 4pm and for them to drop off my laundry the next day between 5pm and 6pm.
When I placed my order, I did not see an option to pay, so I called and asked how I could pay. I was told that the driver could take credit card payments when they dropped off my clothes. The woman also asked if I needed 3-4 or if they could come earlier. I said that they could come earlier, no problem. At 4:00, I called to see where they were. I was told that the driver was stuck in traffic and would be here in 25 minutes. The driver showed up at 4:45. When I asked if they had a bag for me to put my clothes in, I was told to put it in a trash bag. I complied. He did not tag my laundry or anything. He just put it in the truck and told me he would know which one is mine.
Fast forward to the next day. I called to ensure that my laundry would be delivered within the time I had selected and I was told that the driver was heading to the store to get my laundry and he they could not guarantee that they would be here between 5 and 6. I told her that people pick time slots for a reason...like they have another engagement or they are busy at other times. I advised the woman that they should really rethink allowing users to choose 1 hour time slots since traffic around here can be unpredictable...may go to 2 hour slots. The lady scoffed and said that they would be here between 5 and 6. I was trying to offer constructive criticism because this is a great service, but if they cannot hold up their end of the bargain, they should rethink a few things to ensure they do not anger customers.
Around 5:30pm, I saw my ring doorbell was sending me a notification that someone was at my door. When I get to the door, there was a bag sitting on my doorstep and the driver was in the car. I looked in the bag and quickly saw that these were not my clothes. I was able to get the driver's attention and told him that he had given me the wrong clothes. He was able to locate my stuff and we made the correct switch. I asked if he could take my payment and he said no. Since I had some stuff to take care of, I thought I would call and give the payment as soon as I was available.
At around 8:30, my phone rings. I was not available to answer it so I didn't. They immediately called two more times in a row. I made myself available and answered it. I asked the woman why she thought it was acceptable to blow my phone up rather than leave me a message and allow me to call her back. She said I owed her $35. I told her that blowing up my phone was not acceptable nor was it professional....she did not know if I was in the bathroom or sitting in a movie. She got very rude with me at that point. I then told her that her driver was almost an hour late and the driver today had given me the wrong laundry and I had to flag him down to get it corrected. Then he could not take a payment like she had said the day prior. She told me that the driver was the one who was at fault for the mix up...even though the bags were clearly marked with neighborhood names and bagged up before they were loaded in the truck. I told her that I did not think she was running this business very well nor was she very professional. Things got heated and some words were exchanged. Finally she yelled "just keep the f*cking money!" and hung up on me. I tried to call her back and she sent me to voicemail twice. I left her a message finally and told her that I would not be using her service any longer and I would be leaving her a bad review.
I own the fact that I got heated with her and used some language. However, this woman showed no remorse for the errors that they had made. She never apologized to me, she just threw her drivers under the bus to deflect any kind of responsibility. She also got very angry and defensive when I tried to give her feedback on my experience. A laundry pick up and delivery service is a wonderful idea and is very useful for people that do not have laundry where they live or just are too busy to worry with it. She could be extremely successful, but she needs to learn how to run a business and desperately needs to learn how to deal with people when they are not satisfied. Do yourself a favor and find someone who will deliver the service you're paying for. read more