Today was my first experience patronizing Wave Max-Capital Heights. I tell you what, I will NOT be…read morethe first one to mar their stellar 5-Star rating. I found the establishment to be immaculate on the inside and that INCLUDES the restroom. Sometimes the restroom is the forgotten part of some businesses and its maintenance is a mere afterthought. Not so here. The attendant Betty was extremely knowledgeable and helpful--along with funny to boot. I explained to her that I was a first-time user and she guided me through the procedures to get my wash done along with what machine might serve me best. She was right. The state-of-the art Electrolux machines were more than adequate. They even have countdown LED timers on the front to tell you how much time remains to complete your wash. And just a brief word on the location. Some people might hear the words Addison Road S. and Capital Heights and have negative connotations. Well leave those preconceived notions at the door. I understand the business to be black-owned and you can tell from the outset that the owner has not shortchanged the African American community by any means and has provided a first rate, quality facility that would be the envy of ANY community. It even has Wi-Fi--although I haven't actually made use of it yet. Pleasant background music which to me means old school R&B. While most people dread laundry day and I won't say that I'm any different, but if you have to do laundry this is the place to be. "IF YOU DON'T KNOW, NOW YOU KNOW." Kudos, WaveMax Tony R.

The guy that works in there is very helpful couldn't have done it alone. Very attentive and when I…read morewas having a problem with a machine he fixed it without me having to ask. I usually procrastinate on washing but after I'll be washing regularly.

The machines that are broke do not have a sign on them. I put my laundry substances in the machine…read more I inform the Spanish lady and she tells me the manager does not want a sign saying the machine is broken. She talked to me loudly like I was saying something wrong. This laundromat only treat their kind good, which are the spanish people. She has left the laundromat cause I told her I was going to report her. She probably here illegally

On June 2, 2021 at 10:45pm, my friend and I arrived at this laundromat…read more As we entered, the young female staff immediately said we close at 12. Ironically, at the same time, our response was, "Ok, it's 10:45". Then, I said, "Are you telling us we can't wash and we need to leave?". "You'll don't close to 12, which means we have a little over an hour to do what we need to do. Besides, it's other people still here drying their clothes and if you have to stay a few minutes pass 12 to insure everyone is finish, it is your job to do so. Then she began speaking Spanish to her colleague. If we didn't have our clothes inside already, we would've left back out. At 11:33, one of the washers stopped and my friend placed the white clothes in the dryer. Immediately following, the color clothes stopped. He looked up and the young lady walked by him stirring and he felt as if she was giving him an hint. So, he said "Check the laundromat down the street hours because the staff conduct is unprofessional and I just want to get out of here. I will never come back here". After checking, Yes laundromat hours, we left with wet clothes very upset and dissatisfied. I thought it was necessary to let the female staff know because of her behavior and making us feel uncomfortable. We are leaving with wet clothes and going down the street to another laundromat to dry our clothes. She showed no empathy. Her behavior is unacceptable. We should've never been made to feel we couldn't fulfill both washing and dryer while at this laundromat. Therefore, we will never go here again. The sad part about it, I suggested we go here, which was my friend first time. So, of course, I felt bad that he had to go through this.

Let me just say it was my 1st time doing the wash and fold service. They did not disappoint. The…read moreclothes are folded so neatly I felt like a machine did it! The clothes are nice and clean and the staff is great. The facility is very clean and well maintained.

This place will take your items out of the washer or dryer whenever it stops. Who in the hell touch…read morecustomers clothes when the customer is sitting outside in the car waiting for machine to stop. I guess I didn't get my clothes out fast enough. The employee claims she didn't do it but the customer told me she did. The employees takes your clothes out of the machine. Will not recommend.

This is the worst place to come wash and dry your clothes the man that is on duty is rude and…read moredisrespectful I have 4 dryer no of them want get hot the sale floor associate refuse to give me my money back to or the 4 dryers In ask him for the corporate office number he refused to give it to me he told me that my dryer was over pack but they wasn't

Not enough operating large washers. There were four of the largest machines costing 27 quarters. I…read morewaited 20 minutes or so, because only two were operating. Which was due to the coins being full to capacity. During entering my quarters it stopped because it would take any more coins. The service guy fixed the issue and proceeded to add the rest of my coins until it was ready to start. I had one more to start with proceeded fine. After the first machine was finished the service guy immediately put an out of order signed up and covered the coin slot with tape. After the second washer was finished. I still had one more large load to finish, so instead of me being able to use the first washer I had to wait until the second washer stopped to load my last load. Immediately afterwards, a out of service sign, and a piece of tape over the coin slot was put up. After finishing my last wash all four of the largest machines were out of service. Something as simple as dumping coins held me up an extra hour or so. Left the laundromat at 9:36pm An improvement would be having a coin collection mid day to avoid this from happening ir earlier in the evening.

Depending on the day and time you can find less busy times. They keep the machines clean. Prices to…read morewash fairly competitve. Finally they are close to a Dollar Tree in the event yo need to purchase detergent and dryer sheets.

They made it easy. They picked the laundry, and the special instructions were followedread more

It was really nice and clean the people around were friendly and helpful you will need to Bring…read morecash or coins. Isn't too expensive

Excellent customer service, I decided to try the wash and fold, I may never do my laundry again. My…read moreclothes came out smelling fresh and folded with zero missing pieces.

Great customer service. I followed instructions and they contacted me quickly. I was a new customer…read morecalling for last minute job on a Sunday. We have a washer and dryer but my son moved back in with a ton of dirty clothes. Clothes were quickly picked up, laundered, and returned Monday. They even offered one day service for slightly more. Great job! I will definitely use again if needed.

From the owner: FREE Pick-up and Delivery…read more Same day Laundry