Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

The Best Pet Care business in the NRV. All of their sitters are highly qualified, pet care…read moreprofessionals who do a great job. They send updates each visit, and even have a boarding and Daycare facility in Christiansburg that is top notch. Highly recommended them!!

OMG, this is the most fabulous service ever. Every visit, you get a status update with 2-3 pictures…read moreso you know your beloved pet is doing well. They collect mail, bring in packages, clear water and food dishes, sweep the floors around the food, and are very reasonable. Recently we were on vacation when the power went out in 8 degree weather. My wife's Chihuahuas would have frozen to death if the house reached ambient temperature. We were about to fly home from Mexico when Prestige found temporary boarding and carried the dogs over and then back once the power restored. Saved our vacation. I can't say enough good things about this service. They are simply the best ever.

Highly recommended! We have used New River Pet Care for over a year. She takes great care of our…read moredogs while we are on vacation. Always is reliable and dependable! She sends pictures of our two pups to let us know that are okay.

From the owner: New River Pet Care, LLC has been serving the NRV since 2017. With a life time of experience, your…read morepets will love us.

I LOVE this place, and considering the dancing and running back and forth in her seat whenever I…read morepull in, my dog loves it too. To be fair, I do have small 14lb dog that they can usually squeeze in which is not the case for people with big dogs. But, I've had nothing but great experiences here, I love their Facebook page where I can usually find pictures with my pup, and they often tell me stories about my pup very I pick her up. Super nice people, I haven't had any issues in the past two years!

Maisey loves it, so I love it! She can't wait to arrive and is happy and healthy when she gets…read morehome. No trouble with other dogs, and she loves the active play. Comes home tired and happy.

I boarded my pup here at the recommendation of a friend, but had a very bizarre and unpleasant…read moreexperience. Upon dropping off my pup, Katie told me that she loved shelter mutts and that they had such a special place in her heart. After about 24 hours of boarding, I got a text with a picture of my pup enjoying life and living large resting in a dog pool. She said that my dog was "doing great" and that he was "such a sweetheart". It was great to receive an update and I enjoyed my vacation knowing that my pup was happy and in good hands. After I returned from vacation, I excitedly rushed to pick up my fur baby when Katie told me that my pup had been a problem and asked if I had ever had any issues with him attacking other dogs. On the verge of tears I told her that there had not been any issues and then asked what happened. Katie exclaimed that my dog attacked 3 other dogs and that he had sent them to the veterinarian. I asked for pictures, owner's contact information, and veterinary bills so that I could pay for the damage and contact the owners, but Katie told me that I shouldn't worry about it and that "she wasn't even going to tell me". I thought this was very strange- I certainly need to know if my dog attacked 3 other animals! Katie told me that my pup had to be kept separate from other dogs and then described my lab mix as a "pitbull" and asserted that "all pitbulls get violent at some point or another". Later on in our conversation, Katie mentioned that she needed to take the 3rd dog (that my dog attacked) to the vet because my pup attacked him on the 4th of July when everything was closed. This made my ears perk up- It was the 5th of July and earlier Katie had asserted that my dog had been in isolation for the last few days... How could my dog have attacked a dog on the 4th if he was in isolation? When my pup was brought out he was visible shaken and he looked as if he had been running wild in the woods for a month. He was covered in scars/gashes, which a month and a half later, still have yet to heal. Luckily, after 3 days my pup stopped cowering and began acting like himself again. I can't imagine my pup acting violently, but at the end of the day he is an animal and I wasn't there to see what happened. Unfortunately, Katie couldn't produce any documentation to support her claims. I don't know what happened during my pup's stay at Blacksburg Critter Care, but it was not a pleasant experience and I highly recommend you take your fur baby elsewhere. My pup has stayed at Heartstrings several times now and we have not had any issues.

I have used this dog boarding facility with mixed impressions. My experience indicates some…read moresuggestions for improved customer service as follows: A thorough tour of the resting/sleeping area is necessary to be comfortable leaving your dog Collar should be removed unless taking dog for walk to avoid losing tags and for safety as kennels do Due to the sleeping area being open to all the dogs the safety of the dogs may be compromised. Owner seemed only interested in the rabies vaccination instead of complete vaccination history However owner seems to love the dogs.

Jessica took great care of our bunny and gardens while we were away on a 10 day road trip. We got…read moredaily photos and updates which greatly put our minds at ease. Our bunny was much less agitated than he usually is when we return from a long trip. It was clear he was well looked after. Would highly recommend Pet Pals!

My pets love PetPals! We have used this service twice so far and each time it has been a good…read moreexperience. I get the impression that PetPals really does care about my pets. They also operate a pet taxi which was a great help since one of my dogs needed to go in for s procedure at the vet while I was away. In my opinion the PetPals staff goes above and beyond to make sure your fur family is well cared for.

Joe is the best! He takes care of our fur babies with the same love and devotion we do, I also feel…read morecomfortable with him in our home.

From the owner: Dog Walking Overnight Care…read moreDoggie Day Care Cat Sitting Pet Transportation

Excellent service!! My pup hardly even realize his nails were being clipped:). Definitely will be…read moretaking my dog back.

From the owner: Sat - Sun 8am - 9am and 4pm - 5pmread more

Amazing atmosphere for pets. The employees take excellent care of your furry family! When you match…read moretheir customer service with their fair boarding prices, it's a NO BRAINER that you should consider them to watch your pets while you stay at The Homestead or in the area.

From the owner: At The Tails Inn dog boarding for the vacationing pup is what we do best. A living room atmosphere…read morewith private bedrooms offer the home away from home with a vacation twist for your family dogs.