Took my baby there for a groom they shaved her neck down to the skin! When I ask to speak to the…read moregroomer she said well sometimes the blade used for one area was too short for another didn't make sense! Caused my sweet gal to scratch her neural I had to put meds on it and wrap it up so she couldn't scratch it anymore until her hair grew back' STAY

Came here right after work to grab a pup-cake for my dog for his birthday. Even though it was…read moreduring 5 o'clock traffic, I was pleasantly surprised to find it not busy. Everything was fully stocked and easy to find. Even though I didn't need any help, I did see a lot of employees helping other customers out. The cashiers were quick and proficient checking you out. Loved that there was a lot of parking.

I brought my son in for a grooming session today after attempting to cut his hair at home with…read moredisappointing results. As we had upcoming travel plans, I urgently needed his hair fixed. The staff accommodated me quickly, and Torie did an amazing job correcting the haircut. She was truly fantastic.

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and…read moreso called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz.

Fourteen years and now in a house? Yes, time for an update…read more Four cats and a 70 pound dog go through a lot of food. Most of the time, we're buying it from Chewy who do a great job. Sometimes, they're spendier and so I am buying stuff from PetSmart. This one is closest to home and it's a good store. Organized, prices are clearly marked and there's almost always plenty of the specific food that my fur babies like. There's also usually a deal. The store is clean and bright. The staff here are kind and helpful. And you can bring your dog with you to shop. Not that I would - Phoebe is a handful outside the house! Join the rewards program and earn credits you can use on future purchases. [Review 182 of 2025 - 4089 in North Carolina - 23746 overall]

I spoke with Chelsea, and unfortunately the interaction was very unfriendly. I arrived just before…read more7:00 p.m. while the doors were still open and there were several customers still shopping inside. Before I could even walk past the register, I was told they were closed. I politely asked if I could quickly grab a bag of cat food while the other customers finished shopping and checked out, but Chelsea abruptly responded, "We're closed." I wasn't aware the store closed at 7:00 p.m., and since I had arrived before 7:00 while the store was still open and serving other customers, I was surprised that I wasn't allowed to purchase my single item. I would've been understanding if it was 7:00 or later, but it was not. It takes 30 seconds to grab cat food.

Holy smoke... i signed up for a puppy training class and showed up at the appointed timed. 11:00…read moretoday 7/11/26. I was told by the inept trainer, Alisha, or whatever her name was, that because only 1 person (myself)showed up I would need to have private training lessons. I did not sign up for that. Eventually two others showed up and....then started the training....or lack of. I'm not sure where she received her "pet training" but she had NO idea how to teach and as a former educator myself, I was appalled at how she spoke and her SHRILL VOICE was hard to listen to. I guess the old saying "you get what you pay for" is always true! Go somewhere else or, even better, hire a professional trainer who knows what they are doing.

Worst place to buy fish fish are unhealthy and staff are limited in their knowledge…read more Go to Petco instead they know how to take care of their fish and offer knowledgeable advice

Staff were very polite and helpful and were available to answer my silly questions about changing…read moremy Beta Fish's water. They had a nice selection of Beta Fish and supplies as well. Location is strange - But, I found it. Store is well stocked and clean. No foul odor when you enter the premise, which is unusual for these types of stores. Again - It was nice to be greated by employees who treated me kindly.

If I could give half a star for the Grooming Department - I would. Took my dog today for an…read moreappointment at 9am and since we were due to be at an event for my sons birthday an hour away, asked if I could drop him off at 8:30 when making the appointment and I was told that was no problem. Skip to today for my appointment...I arrived and no one was in the grooming station so I pressed the button that said "press here for assistance" and waited and nothing. Pressed it again a few minutes later and waited and nothing. Then, a cashier from the front of the store comes in and asked if I had an appointment and I said that I did and was told that I could drop my dog off early. He then went to go find someone who worked in the grooming department and they came in saying that they didn't open until 9 and that she had to get the computers "turned on and ready to go". I said I'd not be waiting because I was already over it and her attitude was less than welcoming. My wife decided to go back in and take him and the groomer told her this time that "because my dog was in the system as a Boxer mix" that he'd have to be picked up immediately following his appointment 45 minutes after we dropped him off. Again, we had tickets to an event for my sons birthday which is why we asked to drop our dog off early in the first place. Anyway, she told us that because he was a "Boxer mix" that they had breathing issues and they weren't allowed to be crated in the back. 1) That is the furthest thing from the truth as I've seen Boxer mixed dogs there before. 2) Our dog had been going to that location for the last 3 years. We ended up having to go back home with our dog because they refused to take our dog and provide the service we had scheduled and have had done for THREE YEARS. Don't waste your time with this location. They are always rude and never accommodating.

Angela went above and beyond to help my son and I. She was very patient with all our questions…read moreabout the tortoises.

I am extremely disappointed with the customer service I received at this store today around 4:30…read morePM. I shop at this store regularly and spend a significant amount of money here, which makes the way I was treated today even more disappointing. As a loyal customer, I absolutely did not expect to be treated this way. I came in to return a fish that died, I tested my water at home and it was perfect so the fish came sick. The the cashier said you're supposed to bring the water separately and refused to assist us and called Natalia. Natalia then came over and also refused to help. I asked her to at least check the water I had in the cup, and she seemed upset that I even asked. She eventually came back and said she checked and it didn't pass, but the entire interaction was rude and unprofessional. She came back super quick so I know she didn't check. A water testing takes at least 5 minutes. Another employee that heard the conversation asked what was wrong. I explained exactly what happened and also explained that I live 30 minutes away and could not simply come back with the water. Her only response was "Oh." No apology. No attempt to resolve the situation. No acknowledgment that the way I was treated was unacceptable. To make matters worse, they kept my fish and I did not receive my refund as they refused. So I left without my merchandise, without my money, and feeling completely dismissed. I spend a lot of money at this store and have continued to support this business, so I expect to be treated with basic respect and professionalism. I understand that there may be policies regarding returns, but there is absolutely no excuse for being rude, dismissive, and unwilling to help a customer. I would like to be contacted by a District Manager or someone from Corporate regarding this experience. I would especially like an explanation as to why my merchandise was kept without my refund being issued and why this situation was handled so poorly. Loyal customers should not be treated this way.

This store is totally amazing. Every time I come here there are so many new and cool items I feel…read morelike a kid in a toy store. I recently started birding this year and was getting seed at the major stores. Then one day I saw this place and couldn't wait to go inside. I still get excited knowing I need to go make a WBU run. The staff are absolutely amazing. Everyone is so knowledgeable and so incredibly kind. I became a member which is $25 a year and it saves so much on bird food. They also have the best bird food you can buy with no additives. Yes there's additives on a lot of bird food, who would have thought? This is also a wonderful place to get a gift for someone. So many cool and neat things, be amazed when you come here.

Has a wide selection of products at competitive prices, and the service is always with a smile and…read morehelpful friendliness.

If you have a grooming appointment scheduled with Maria Saldana at Petco, I encourage you to…read moreexercise caution based on my personal experience. I had a grooming appointment scheduled for 4:30p. Due to heavy rush-hour traffic from the Steel Creek area, I realized I would be about 10 minutes late. While that was my responsibility, I called Petco ahead of time to let them know I expected to arrive around 4:40p and asked if my dog could still be seen. Maria told me she had sent a text at 3:11p asking if I could come at 4:00p instead because the store closes at 6:00p and grooming normally takes about two hours. I explained that a phone call and voicemail would have been much more appropriate for a time-sensitive appointment. Her response was simply, "Oh well, I tried to reach out." I then asked why Petco's website allows customers to book a 4:30p grooming appointment if a full groom takes two hours. Maria stated I could still arrive by 4:40p, but not any later. Because of her attitude, I asked to speak with a manager. Isaac confirmed the salon closes at 6:00p, acknowledged there is no disclaimer during online booking regarding appointment length or late arrivals, and agreed that if I arrived by 4:40p, my dog could still be groomed. He was courteous and even provided me with Petco Customer Service's number so I could report my concerns. I drove to the store as quickly as possible and arrived within the agreed timeframe. After I entered, another Petco associate (not a groomer) spent time greeting my dog, playing with him, and giving him a treat while Maria remained away from the front. When she finally came over, wearing AirPods, she refused to groom my dog because it was now just after 4:40p. I explained that had she checked us in promptly instead of delaying, we would have been checked in before the cutoff. She dismissed my concerns. I a manager. While waiting, Maria repeatedly talked over me despite my asking her several times to stop until management arrived. She then stated, "Regardless, I am not servicing him." Because of how confrontational she became, in disbelief I wanted to record the interaction. The moment she saw my phone, she immediately ran to the back and never returned. When Isaac came, I explained the interaction & filed an updated complaint with Petco Customer Service. During that time, staff told me Maria has a reputation for having a poor attitude and that she had been in the back, not actively grooming another dog. I was also told my dog's appointment likely could have been completed during the amount of time spent arguing and processing complaints.. I was there for over 40 minutes At that point, I no longer trusted her to care for my dog. Trust is everything when someone is working with your pet behind closed doors using sharp grooming tools. I completely understand employees wanting to leave on time. However, if Petco closes at 6:00p and grooming takes approximately two hours, 4:30p appointments should not be available for booking. If there is a strict late-arrival policy or grace period, it should be clearly disclosed during the scheduling process. This was my first experience using Petco Grooming, and unfortunately, it will also be my last. Isaac handled the situation professionally, but my interaction with Maria was one of the most unprofessional customer service experiences I've had. I hope Petco addresses its scheduling system, the professionalism expected from employees representing the company, and disciplinary action for Maria Saldana. Google doesn't allow you to put zero stars. However, thank you to Isaac, Dime, and Britany who showed genuine concern, love, and care to my pup Bruno! They are the ONLY reason I'd consider returning, Maria is NEVER to be around my dog.

I can't say enough about the groomer's at Petco Charlotte! My Moyen Poodle puppy is going through…read morehis "fear stage" right now & scared of everyone & everything! When we got to Petco, I was worried. But then, there is Mrs Jessica! She is his groomer & the manager at this location. He was whimpering & like a kid, reaching up for love. Mrs Jessica reached right down to him and picked him up; and he's no Toy Poodle lol. She always does a great job but since it's his birthday, I feel he got an extra special big boy cut! I will also share that, under her leadership & team focus, I've noticed the same level of caring from all the staff. Now parking!!! Whew! It's a parking deck so that's a pain HOWEVER, it's a Target on the 3rd floor, some great shopping in walking distance and a Frutta Bowl right across the way! So you can make an appointment for you dog, fool around for a few hours then pick up your fur baby & go home; 1 RT Trip PERFECT! I recommend this location and drive 20 miles to go myself

I have been a loyal customer here for years--not only purchasing food, litter, and treats for my…read morepets, but also using your grooming services for my dog. Until today, I have never had any issues. When I arrived to drop off my dog, River, for his grooming appointment, I was told I needed to provide updated rabies vaccination records, which I would have to obtain from my vet. Unfortunately, the vet's office was closed. My groomer, Kayla, explained that she was legally unable to groom him without that information, which I completely understand. I went back to my car, searched my phone for any record, and returned to let them know I did not have it. I also explained that I had not been informed beforehand that his updated rabies information was missing from your records. At that point, another staff member chimed in from the back and very rudely stated that this information had been included in a text. The way she spoke was unprofessional and dismissive. If important information like rabies records is required, it should be clearly communicated in a separate, direct message--not hidden at the bottom of a general confirmation text. Instead of showing understanding or kindness, this employee was disrespectful and showed no sense of customer service. The entire encounter was unpleasant, and I left feeling frustrated. When I spoke with the manager, all I was told was that she would "speak to the employee." That is not enough to address the situation. This experience has completely changed my view of your company, and I will no longer be bringing my business here. It's disappointing to see a place I trusted for years show such a lack of professionalism, courtesy, and basic customer care. I will never return here to any location and I advise nobody else does either. Specifically this address is: 7601 Pineville-Matthews Rd Charlotte NC You've lost a loyal customer and left me with nothing good to share in support. As the rude lady said with a sarcastic rude tone as I left "have a good day" what a joke. If I could give zero stars, I would.

My 3 year old Yorkie grandbabies went to the Pineville Mathews location for a grooming treatment…read more She developed a dry dark patch underneath her eyes, a deep cut on left ear. I noticed she kept tugging at her ear and this is where i noticed her ears were dry and with rough patches on the inside. My guess is that this location groomer used dirty tools or had my grandbaby in an infested area. I've never experienced this type of breakout and i am never returning back to this Store.

Great local pet store with a pet wash service located inside! Its $10 for one token which basically…read moregives you 10min. Plenty of time for a simple shower for your dog. They have everything to soap, rinse & flea prevention soap. All the employees are super friendly, efficient and very helpful. They also provide you with some towels. They sell a bunch of treats, foods, accessories, treats for animals. Cute little shop and will continue to come here especially for the self wash station.

Pet in the city is a fully stocked pet store! I dropped by a few weeks ago to just browse and there…read morewas a ton of natural and/or locally sourced food, treats, toys, and anything else you could need. I definitely walked away a little bit lighter but my picky foster pup loved everything that I got him so a win is a win!