We usually bring our (not so little) baby here to get his food and a nail grinding. When we walk into the grooming area - making sure there were no other dogs inside - we were greeted by some of the groomers. At first we were communicating by talking across the room, seems a little unprofessional. Once we told them what we wanted they told me that another groomer is coming in at 4 and she will be the one handling the grinding (it was like 3 minutes from 4 o'clock), so we took Rocky out and went to look at some food. We had him on Blue Wilderness (Salmon) but the vet told us to maybe switch it up to another brand that is limited ingredients since he does have allergies. We were looking through the store and only found a handful of brands that I would actually feed my dog. We decided not to purchase our food here because 1. The vet suggested Taste of the Wild (which they did not have), and 2. We felt the food they provided was not up to par with someone we would want to give him. By this time, it was already after 4. About 4:10. So we walk back to the grooming area, and there she is (about to call us). Anyways, we leave him there and I took the receipt - which I had to ask for so I could pay - to the register. There was only one register open (out of the three they have) and I was the third in line, which is not a huge wait for me. But it was a holiday week, and fairly busy... Anyways, after a few minutes another register opens up but two people hop in that line. After what seemed like forever - my line started to move - YAY! But the person in front of us, had quite a few items to purchase and the cashier was complaining about how slow the computer was... We decided to move to another register (which had two other people), but actually went quicker than the first one we were in. I check in on YELP and received a $5 coupon for the salon, so I show them and it felt as if they have never seen this coupon before. The gentleman working did not know how to put the coupon in, so he grabbed another employee and she was a little confused so they got a manager. I would think that if they have a coupon out, they would make sure their employees know how to ring them in correctly - or at least know about the coupon. Anyways, I saw Rocky getting lowered so I told my fiance to grab him while I finish and pay. This whole time, the first register STILL had the same guy... I would think being a couple days before a holiday they would be well prepared and staffed accordingly. We ended up going to another pet store to buy his food, which is a little more expensive but healthier and better ingredients. I think next time we will go to another pet groomer and see if they are better. P.S. I have been here several times, and this is the worst visit. They are usually quicker and less of a hassle. read more

I would think 3 times before I ever took my pet here for grooming. They will mistreat your pet and so called female manager of grooming is the main problem and that quack ought to be fired because she represents the worst in petcare. My dog looked like a goat when she came out of that place and the excuse from them was that my pet didn't want them to trim her! Anywhere else I took her had no problem but that PetSmart Groomery is a joke!! To top it off she handed me a bill for $65 for itSo the next day I spoke to the store manager who refunded my money and offered me free treats to make up for the way me and my pet were treated. He said he would take care of the grooming manager too and I hope he fired her stupid azz. read more

Incredibly disorganized with poor stock of items; Sales associates could not be found to assist. We did not feel safe in the parking lot; - Lots of criminal activity. Cashier was disgruntled and made it obvious she did not want to be there. What's the use of complaining anymore. Watch out for crazy dogs running through the aisles. read more

Grooming is misleading! Witnessed a groomer yanking the tail of a puppy to get it to stand up! No wonder the pups freak out. I took my pup and left, cancelled my appt. I spent close to $200 on new puppy stuff no one offered me the coupon book for new dog owners which could have saved me money. read more

For the second time I watched one of the groomers be abusive to someone's pet while grooming it. Both times the manager said she would take care of it. If I see it again I will report to the proper authorities. The groomer is a female with thick brown hair. read more

PetSmart - This is the abusive groomer. - Pet Stores Near Me - Charlotte, North Carolina

the fish are in small tanks, especially the goldfish!! there is no room and i saw a dead one at the bottom and they were eating it! take better care of the fish and make bigger tanks for all animals, i know it isn't the workers fault pet smart please take better care of the fish! read more

I'm glad I read some of these reviews. I took my dog to this location last month for a full bath and a full cut. When I talked with the groomer, she said it would be about three hours before my dog would be ready, which is the normal time frame. One hour and 10 minutes later I received a phone call saying my dog was ready. I couldn't believe it. There is no way my dog was given a full bath, full cut in this short period of time. I called another PetSmart location and asked them about this fast turn around and the groomer say no way, that it takes at least three hours. When I got there, I asked to speak to the manager before I picked up my dog. The manager talked with the groomer and then came back to me and said that my dog was pushed through, that my dog didn't get the fan blow drying method, which cut back on time. There was another customer in front of me, same race, who said her dog was ready in one hour as well. I'm sure this was a stressful experience for my dog to be rushed through the process. A proper bath and full cut can't be successfully done in one hour and 10 minutes. We won't be going back there either. read more

Awful awful awful. Rude staff. Do NOT go here. I would rather drive an hour farther to any other petsmart. Wish I could give them negative starts due to the horrific experience I had. read more

Does not groom cats. Even though the photos are of a cat being combed out. It's a bit misleading.

This was my dogs first time being boarded and they provided amazing customer service because my dog was having a hard time. They were patient, great communication, and assisted me financially. read more

I've been to many pet stores, but none as bad as this one. I wanted 20 minutes for someone to help me get a fish. He knew nothing about the fish, including when I pointed out which one I wanted. I've been a few times, hoping something would chance and it hasn't. Every tank has algae and dead fish!! DO NOT BUY FISH HERE!! read more

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If you're shopping for your furry friends, you'll do pretty well here at PetSmart. Well organized and very clean, they have everything for the usual dogs and cats but there are also sections for birds, small animals and fish. Prices are clearly marked. Lots and lots and lots of stuff here. I'm not sure I would use their grooming or veterinary services after reading the other reviews, but purely for purchasing merchandise, they are fine. read more

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Omg! Thank you Sara for going above and beyond! You handled my situation like a real boss! You got involved, made it happen and relieved my stress before we arrived with Dime! Also, the assistant manager was so friendly and welcoming. Dime was so happy!! You all rock!!! I highly recommend Pet Smart Hotel!! read more

They have tons of cute pets here. I know you can easily find an animal to suit your companionship needs. The staff are extremely helpful and very knowledgable about the products and will order anything you need of it isn't in stock. The parking is plenty and of course your own pets are allowed to shop with you. I have neve seen any pets get into quarrels here, which makes me wonder why places like Home Depot started banning pets on the property. People who shop with their pets def spend more, because they are happier. That's my opinion. On occasions, you will see obedience classes for dogs in the main area near the front of the store. It is very cute. The groomers are great, but they aren't too happy when asked to shave a 12 pound Maine Coon cat. Oh well, I will stick with my vet to de-poof the kitty! Happy shopping! read more

PetSmart - Feed the animals. - Pet Stores Near Me - Charlotte, North Carolina

Groomers just absolutely suck. They would not groom my dog because he tends to get uncomfortable grooming. They don't muzzle or do anything a professional groomer would do. Don't waste your time. read more

I am new to the area, so I decided to take my dog to the groomers here. I've never had a bad experience with a Petsmart grooming salon, however, this is the first time I have, and I can say I will never take my dog to this salon AGAIN. They not only did a terrible job with the instructions I gave them on the haircut, after thoroughly explaining and even showing a picture. But they also cut his paw and they had to take him to the banfield for profuse bleeding, we had to spend approximately 3 hours waiting for his paw just to stop bleeding. Needless to say, I am EXTREMELY dissatisfied with this service. If you love your pets, don't take them there. Worse grooming service my dog has ever received. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

I used the Petsmart hotel in Charlotte, NC. It was reasonably priced and the staff was nice. I hope Petsmart will offer the hotels at more locations! read more

When I say pissed. I am sooooo pissed. 8 hours later (I was imagining 2 hours or so) My pup is ready to be picked up. Nothing and I mean NOTHING was clearly explained to me about the procedure(s),times, rules etc..... The entire reason I brought my pup here was for a trim, well luckily they called and "suggested" I get a trim with my package. I responded quickly and told them that's the only reason I'm in. Welp, they barely did anything noticable. 80 dollars later and you can barely tell he was bathed, trimmed ANYTHING!!!!!! They added the fact that he is old (he is around 10 years old) and would lay down flat as excuses to not do a complete job . Will NEVER go back to these so called "doggie groomers". My dog is also extremely traumatized after we returned home. What the hell was he put through?!?!!!! I honestly deserve my money back. Do not go here. read more

We had our Newfoundland groomed here today. We were told they would leave the length long and comb through her hair. We went to pick her up and she was shaved bare. Not only did they not call to let us know this was the next step they ensured us this wouldn't be the case when we dropped her off. I will never return here again and will tell everyone I know to go elsewhere. This is ridiculous and horrible customer service. Not to mention our poor dog looks ridiculous and has ZERO hair for the winter. Again, this is beyond ridiculous. Petsmart will never get my money or any friends money ever again. I refuse to let them lay a hand on any animal I own. read more

DO NOT BRING YOUR PETS HERE AS THEY MAY BE ACCUSED OF BEING RASCIST!!! Banksy was just picked up from the groomer who's he has been going to for over 3 years (since he was 10 weeks old). The women at the desk proceeded to tell us that he was too stressed and anxious to get him nails cut today....understandable, dogs have bad days and Banksy is an anxious pup. However, the women proceeded to tell us that it was a black man who was trying to cut his nails and that DOGS ARE NOT IMMUNE TO RACISM SO MAYBE THAT WAS TGE PROBLEM!!!!! How unprofessional and unacceptable. No matter the reason for you to say that at all let alone to a customer especially as an excuse as to why you didn't cut his nails is insane. I am beyond offended and we will never be going back there. For reference it is the PetSmart Ioff Sharon Amity in Cotswold!!! read more

They took very good care of Morocco when I dropped my daughter off at college. He was shy & they were very patient. Helped him to make a new friend. I recommend the day camp at this location. read more

PetSmart - Pet Stores Near Me - Charlotte, North Carolina

I saw that this location has a lot of not so great reviews, however, I had a great experience with them. I dropped my puppy off at the Pets Hotel on Friday night and picked him up on Monday morning. He was just as I had left him, no scars, missing teeth or trauma that I could see. I called everyday and they updated me on his day and when he was constipated, they suggested pumpkin purée. This was my first time boarding him but if I need to do it again, they will definitely be my go to. I wanted to make sure I wrote this review because they have some negative reviews which concerned me at first, but I wanted people to know I had a great experience. read more

Been going here for years , always been amazing , till last Saturday , very poor cut and groom for $71 , plus cut my little girl above the right eye and sent me to their vet in-house , they said they didn't do it and referred me to go to my vet , another $100 , so very disappointed !!!! There was only 1 groomer and the manager , they weren't busy but she was on the phone , no one in front of me to report my problem , she told me she was very busy , asked me to wait outside , very nice cashier tried to get her to wait on me , she came back upset , I waited for about 20 minutes before the manager of grooming came out !!! Customer Service here is terrible !!! read more

Did I just see a Cockroach? Gross!!!!! The store is dirty. You can tell by the smell walking in. If I didn't already have an appointment with Banfield I would have cancelled or just walked out. This Banfield location was not very personable. They didn't let us back to watch our cat. Just took her back. It wasn't a very warm visit. I'll go to the south blvd. Branch a whole lot faster from the amazing, clean visor I experienced there. read more

What do you do when you're dog goes on food strike because he absolutely hates his food? You go to Petsmart and find the one employee in there who literally knows everything about the 8 million brands of dog food spread across four daunting aisles. I was lucky enough to find that one person, who was beyond willing to help me. She spent quite a bit of time understanding what my dog needs, and explaining the differences between the different types of food (and how everything was sorted...apparently there's regular food, science food, holistic food). I'm happy to report that my dog is somewhat off food strike because I found a healthy food that he moderately likes. The staff isn't going to seek you out, so go find someone in the store and they will be more than willing to help you. read more

I've been taking my dog to get groomed here since moving to Charlotte about 3 years ago. Now, while I don't believe each dog groomer is created equal, I will say that Denise D. does an excellent job with my dog, and I've only ever seen her treat the animals nicely! I can't really speak on anyone else... my dog has been to a few additional groomers but none of them do as good a job or are as personable as Denise! She always greets us with a smile, already knows it's my dog and says hi to her by name when we walk in, and also has her paperwork out and ready to go to confirm any details. So overall, I would say that if you need to get your pet groomed, Denise is an excellent groomer and would definitely recommend! read more

Ash did wonderful grooming my mini aussie! She was also knowledgable about appropriate cuts for my dog's breed, which I appreciated. My dog also is anxious when it comes to grooming, but Ash was able to make her feel comfortable! read more

Don't order online!! This review is for online ordering through the website only. I love my pet smart store but it didn't have my pup's food in stock. So I went online and ordered from what I thought was another location in town to be delivered by door dash. After two days of no good showing up, I called the store to find out that her food is actually being shipped from a central location and takes 3-5 business days to get. The online presents as same day through door dash. Very misleading and frustrating!! read more

Pet Boarding I didn't want to leave a message on here but then decided to share my experience anyway. Well should I say my puppy and I experience. I am going to get straight to it... when I picked up my puppy I cried so hard after witnessing some inappropriate behavior. I notice the girl dragging my dog with the leash and my dog was just sliding across the floor. How did I see it? I was looking through a window because they were taking long to bring my dog out to me. I started saying through the window PICK MY PUPPY UP and STOP DRAGGING MY DOG. Just the thought of it now gets me emotional. I was so hurt when I saw that happening!! The next issue was when they handed me my dog bag and bed that I dropped off with my dog, I noticed there was poop on the bottom of his bed. I asked them why is there poop on the bottom of my dog bed. I was told my puppy was scared so he pooped and put it under the bed. WHAT?! THAT DIDN'T MAKE SENSE TO ME! WHY WOULD HE BE SCARED? If you take my puppy to the bathroom my puppy will go and will not just go on his bed. He loves his bed that's why I dropped it off with him. The staff was rude and unbothered by the situation. I asked to speak with the manager. He tried to defuse the situation but frankly the damage was done and I will NEVER take my puppy there! I don't trust his staff but I do appreciate the manager for trying to make the situation better. The damage was already done and I felt like I let my dog down!! I honestly felt like (in my opinion) people were only there for a check and not there for the love of animals. I did not trust anyone else with my dog for a long time. Then one day I found this amazing place who loves my baby/puppy. Please check out reviews and ask questions before leaving your pet with anyone!! read more

I just recently bought a dog, and I bring him to this Petsmart for grooming, training, and supplies. The training is really affordable and effective. Willie (the trainer) is great. He is a results oriented trainer, and guarantees his work. You pay for the puppy training, but if you feel the puppy has not made progress, Willie will continue to train him until you get the desired results. The grooming people here are extremely nice and do a good job for an affordable price. Overall, this is a very clean and affordable place, with extremely helpful and nice people. I love going to this Petsmart and would definitely recommend their services. read more

SAY NO TO THE GROOMING SALON! I have a 14 year old Australian Shepherd, Barbi. I shop at this location for everything for her, I have boarded her at this location and she has been groomed at this location. Today was her second grooming and I asked that they shave her from the summer. I reminded the groomer that checked her in that she had arthritis. She said, "yes, we have that in our records." Three hours later I received a call that my dog could not stand up. They had "partially" groomed her and I should come and get her. I went to pick her up and I was horrified by her condition. She had to be carried out from the back and could not stand at all! She had clumps of shaven fur still hanging on her body...they had not even bothered to try and make her presentable! They didn't take accountability for her condition and did not have an ounce of empathy for her or me. I was in tears! The "Salon Manager" said they would not charge me for the amount of grooming they had done. She did say "I'm sorry" as I carried my 45 pound dog from the salon. As I entered the parking lot a gentleman offered to help me to the car. I received more empathy from him than from anyone in the salon. I called the store and complained about the salon staff to the store manager, who was nice. However, I will NEVER shop with this location again AND probably will no longer patronize PetSmart at all. read more

I've gone here twice so far. Both times I had an okay experience. Today being the worst. Workers seem to always be in a bad mood and are somewhat inpatient/rude (except the cashiers that were working today, they were very nice). Today I called PetSmart and asked to make a cat nail trim appointment and I was told by one of the grooming associates that they don't make appointments. It's walk in only. So, I walked in..... at which point all the groomers told me that they don't do cat grooming on the weekends. You'd think the person I talked to on the phone would have informed me of that. So, already annoyed I tried to get sympathy from the groomers by explaining my cat has a lot of anxiety and could they make an exception as it was very difficult to get him there. Nope. They couldn't. To me, that does not sound pet smart nor does it sound pet centered/friendly. However, because of this terrible experience I did find a grooming salon that was much more pet friendly and half the price. So this was a blessing and a curse. Anyone else that has this experience try Grateful Pets (about three minutes away). read more

Just saw a scene that broke my heart. A small chihuahua-type dog was cringing in the corner of a large play area, trembling and scared to death of the other dogs. The attendant ~ I wouldn't describe him as a caregiver ~ didn't even notice the poor little dog. A group of other shoppers saw the scene, and we approached an employee and requested that the frightened little dog be removed from the play area. Before she handled our request, a group of a half-dozen big dogs was brought into the play area, further frightening the poor animal. Finally, an employee retrieved the dog from the play area. If your dog isn't comfortable and confident among a large group of bigger dogs, you won't want to board your baby at this PetSmart ~ and especially not in the care of the attendant who we witnessed overlooking an animal in very obvious distress. Is it so difficult to hire an animal lover for this position?? read more

This location has a lot of features & I love the convenience. Good: No, great! The Banfield at this location is awesome. They know my pup by name and are always willing to help in any way possible. He's had a couple health issues & they've minimized our cost while making sure he's cared for. Ehhh: Boarding. I'm 50/50 on this. My dog apparently escaped (inside the store) overnight but they found him. I made sure to warn them he opens doors but they just laughed. He also didn't eat hardly any while there, but maybe was just nervous. Idk. Bad: Grooming salon. Been twice, first time he came back dirty on stomach, ears and with extremely uneven nails. Second, they trimmed his tail when asked not to, and again he was dirty. Not going for a 3rd attempt. read more

Ok, I know this is a chain store, but I had to review this place. They are AWESOME at this location. Even if we move a little farther away in the future, I'd totally make the drive to frequent this location. The staff here offers the highest level of customer service that I've ever seen in a Petsmart. It's crazy... it's like they went through ninja hospitality courses or something with the level of service I'm getting!! My pup has some skin issues and one of the employees spent at least 30 mins with us to get him the best shampoo and food for his conditions. We have had nothing but great experiences here and I will shout to the hills, or tall buildings, since I'm near uptown, but you get the idea. If you're near there, GO!!! RIGHT NOW!!! read more

They are awesome! My four legged fur-child hate the vet (sorry guys- but he does). The staff is very friendly and helpful. They are kind and compassionate to my pet. And explain things in detail to me. It is easy to get an appointment and prices are reasonable. I personally have the monthly membership because my little guy was sick on and off a a puppy as expected. Enjoy!! read more

Clean and nice in the store Associates helpful I like this location in the store and Banfiekd was nice to my crazy meow fur babies read more

This is my favorite store by far. The puppy play dates are perfect and the staff is so accommodating. I trust them completely with my 13 week old golden! I also really enjoy the dog training here- Mandy is a great trainer and the group training provides a very informative setting for both pet and pet owners! I normally shop local but this PetSmart has the nicest staff and they really do care. I recommend it to any new pet owners like myself! read more

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Great selection of food for my little ones in a highly convenient location. I get a combo of Wellness Core & Simply Nourish and it seems like they have every flavor of dry and wet available. Plus a large selection of vitamins & grass options - big fan of Greenies & GNC. It's fun to stop by the adoption area too - and thankfully, seems like they have a pretty high turnover - props to the HSLC. Staff is very friendly, there's always someone walking around to check on customers. They always seem to have a training class going on when I stop by, the instructor is very energetic & positive. 4 stars instead of 5 because of the grooming - they are right by the registers, and I've seen a few employees be rather rough with the pups. read more

Kinda like the "Harris Teeter" of Pet Stores. Its got strong brand recognition. They have fish and hamsters and birds and ....whatever else. They have a full array of dog and cat foods, toys, treats, leashes and collars, crates, grooming and grooming supplies. They also have a boarding facility and veternairy clinic. They also.provide weekly pet training classes. Prices are slightly high....but not nearly as high as at some other smaller named pet shops. You will always meet a cool dog or two....Romy, my black lab, loves a trip to Pet Smart. Staff is always friendly and helpful. Stores are always nice and clean. read more