She is amazing with my super grumpy pups! My older one hates her paws touched and my youngest one…read moreit was her first haircut so she was a little scared but she handled them amazingly!

We've been bringing our dog Chester to Marcia for a couple of years. She is caring and her love…read morefor animals shows. Our dog has developed some anxiety this last year as he ages. Marcia has been nothing but accommodating to him, taking extra care. We love the quality of cut he gets.

Always kind and professional, and very fair prices. I take 3 dogs here to get their nails done and…read morehave heard a few customers walking out who absolutely love them. Looking at past reviews, my thoughts are "you can't please everyone" and some people only add a review when they want to complain.

Short Answer: One of THE WORST customer service experiences…read moreI've had in my life. Do NOT go here. So unprofessional, do not care about you or your time and I would guess your dog too considering the way they treat PEOPLE. Lied about my dog having lice just so they could leave early for the day. Long Answer: I took my dog once and it was fine, but the price was a lot more than what I was anticipating then when I tried to make an appointment for a month out they said for my dogs breed I had to wait 6-8 weeks (which I had never heard before). I was kind of annoyed, but i made my 2nd appointment at 6 weeks out which happened to be on Pioneer Day. I'm not originally from Utah so it was just another day for me though. I get a call from them two weeks before and they ask if I can move my appointment to an earlier time that day so some of their groomers could leave early and enjoy the holiday. I said that was totally fine, no big deal. Then I get a call the day before my appointment at 11 from them asking if I could bring my dog in between 11:30-12:00 that day. I told them I was at work but could ask my husband. My husband then went out of his way to go take the dog in even though he had to be somewhere at 1. He asked for a time range of when my dog would be done and they told him around 3:30 he said that he actually had plans but if he can't make it back on time that his wife could pick the dog up around 5. The lady then got upset at my husband because she said she wanted to leave early. Even though we the customers were doing them a big favor by bringing our dog in a day early. Also the store is supposed to close at 5. My husband said he will do the best he can be to be back, but he can't guarantee it. My husband left and then I got a call at work from them saying that my dog had lice and I needed to come pick him up. I then asked where they see lice because my dog lives indoors and I have NEVER seen lice on him. I also raised livestock growing up and I KNOW what lice looks like. The lady said regardless someone had to pick him up. My husband went back to pick up our dog after JUST dropping him off and he gets there and asks for them to show him where the lice are. They told me on the phone it was near his paws, but when trying to show my husband they searched on his back. They then pull out a clump or dirt claiming it is lice and my husband said that isn't lice. Then the lady has the audacity to say to my husband, "I'm not an expert on lice, but I'm pretty sure that your dog has it." They then told us we couldn't come in for at least two weeks after seeing a vet. My dogs hair was already super long and couldn't go another few weeks without grooming. My dog was still soaking wet and my husband asked if he could least have a towel to dry my dog off and then he left. I then get ANOTHER call at work with them now telling me I can't bring my dog in for another MONTH. I asked why because my husband said that you couldn't show him the lice you claimed my dog had. They said they are sorry it is just policy but recommended I take my dog to a vet to remove the lice and get groomed. Even though I know my dog didn't have lice I took him to the vet and guess what?! My dog didn't have lice, or bugs of any sort, just dirt. Glad I wasted so much time on this situation and money at the vet that these groomers INSISTED I go to. Don't waste your time or money on this place, beyond disappointed with my experience. Would give 0 stars if I could.

I feel bad leaving a bad review because the people are nice enough. I took my 12 year old black…read morelab/mix to be groomed yesterday. I just had her bathed and brushed and blown out because she sheds like crazy. NO hair cut or shaving ... just a wash and it cost me $90.74 I thought she made a mistake and i reminded her that she was just in for a wash and she said... "no that's right, and our prices just went DOWN". I have called 3 different places today because I am still in shock and all of them were around $40-50 tops for the same services. So while I appreciated them getting me in same day, and appreciated the gentleness of the new groomer, I can't justify $90 for a dog bath. They did send me home with a picture of my dog which was nice, but I would rather pay $50 less and no picture :)

If I could give zero stars, I would. We left our dog for a few days on the recommendation of a…read moretrusted resource. We had flight plans, so despite the fact that it seemed disorganized and smelled very bad/not cleaned well, we crossed our fingers and hoped for the best. We picked the dog up and there was lethargy and it didn't seem like a good experience in any way. We wouldn't recommend this place for pet care.

First time leaving our dogs here and we were impressed! We have had a Dog Sitter for years, but she…read morerecently had a change in jobs so she is no longer a dog sitting full-time. We were very nervous about having our dogs stay at a boarding facility. We were able to come tour and see the facility to make sure that we felt comfortable and confident leaving our dogs here. We left them for over a week. They seem to love it and were taken great care of. It seemed that they got to play a lot and we appreciated knowing that they were being watched over while we were away. I would recommend Sydney's!

Please do not bring your pups here :(…read more At about 8/20/24... I picked my dog up with cuts and razor burns all over his body. His ear had a huge cut about 2 inches long. Luckily it has scabbed over and did not need stitches. He had powder all over his paws from them cutting his nails too short. Every time I touched his paws he quickly pulled away. My other dog had razor burns EVERYWHERE, I had to put ointment on him religiously. Please please please do not bring your babies here. I can not imagine how awful it was for my dogs.

We have taken our dog here of and on for the past three years. We have nothing but positive things…read moreto say about Ruff House. The staff clearly loves animals and cares a lot for the dogs that board with them. As a result, I trust that they will take the best care of my dog while she's there. Just recently I received a call from one of the staff saying that they noticed our dog just seemed to be a bit out of sorts. The fact that they would notice and take the time to let me know was very appreciated. Obviously with any free play dog environment, there is bound to be the occasional tussle or minor altercation with other dogs. On the rare occasions over the past three years when this has happened, the staff has been very professional. I was always informed promptly of what had occurred. I appreciate that they have never tried to hide anything from us. Ultimately, the strongest positive review is how happy our dog is every time we drop her off.

We LOVE Utah Ruff House, it is our go to when we leave on any vacation. Our dog has so much fun and…read moregets so excited when she sees we're driving up. Plus the staff is so friendly and super accommodating, they're so easy to work with!

My pup, Sage, is a 10 year old Silver Lab, and she's very skittish about strangers. Winona did an…read moreexcellent job of gaining Sage's trust, which was necessary to get her out to the grooming van. She did a great job on Sage's grooming, and the second visit by Winona went very smoothly. I am very happy with this business, and the people I've interacted with!

So I had, or rather my dog had her first grooming by Darlene W at Furry Land and it couldn't have…read moregone better. Darlene was very nice and did a really nice job on my older pooch. I would definitely love to have her groom my dog next time she needs it.

Leader of the Pack has been kind, fairly priced (especially in comparison to some other local spots…read morewe've tried), and done well with our poodle's cuts! They seem to be gentle with her and they're able to nail what we ask for. They have a system where you drop your dog off between 8-9am and pick up between 3-4pm which is also pretty helpful sometimes and nice to have that consistency. Would recommend!

This is a complete update. We got a new dog 3 years ago that needs grooming. Leader of the pack has…read moreshown they have a true passion for grooming at the highest level. They participate in national competitions. They have always been friendly and fairly priced.