We LOVE Utah Ruff House, it is our go to when we leave on any vacation. Our dog has so much fun and gets so excited when she sees we're driving up. Plus the staff is so friendly and super accommodating, they're so easy to work with! read more

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My sister dropped her dog for daycare here. When I came to pick him up I could tell they were not taking proper care of him. He smelled like pee and had way too much energy to have been playing all day. I don't feel as they are as focused as they say they are on the dogs. The receptionist with the red hair was rude as well. read more

I give 2 stars bc if I only give 1... people think it's just a rant and rave. TWICE I have gone to Ruff House & TWICE extremely repentant!! I paid $170 + $15 tip ( you have to pay before you even SEE the results!! ) Because of the FIRST time where I refused to even pick him up.. they THEN did the job that I was willing to pay for.. This time was my LAST TIME!! I refuse to give them another CENT! We take dogs to be groomed WITH HAIRCUTS for $170... hell if I knew it was WITHOUT a haircut, I could have done it. I pay for services I CANNOT DO, not for those that I can!! I saw his teeth which i also wanted & nothing. When my family took him in Ruff HOUSE KNEW WHAT I ORDERED 3 weeks ago.. and scheduled for today AND asked my family what was needed.. RUFF HOUSE HAD THE ORDER?! Why are we asking at all?? DO WHAT'S ON THE ORDER ALREADY!! If I didn't want it I wouldn't have ASKED for it!! I would have brought him myself, but we all work; there was no way around it!! I feel completely ripped off for the price. I've been to other groomers and paid around $100-110 and got far better results!! read more

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DO NOT TAKE YOUR DOG HERE TO BE BOARDED! I went on a family vacation from Thursday to Sunday and when I got my dog back she had gotten KENNEL COUGH. And it is very bad. She still has it and we might have to go to the vet. I would consider suing if i didnt feel sorry for the people trying their best running it. So I just hope I can get one person to reconsider. read more

We took my 7yo dog to daycare at Ruff House most weekdays for about a month. We knew the names and chatted regularly with the folks who worked there and they were very kind and clearly cared about my dog. We were new dog owners and didn't think anything of it when he would come back with a couple of scratches or little wounds. One day, someone I'd never met called and said that my dog had been in a fight and had some minor wounds. The other dog was said to be fine. I came to pick my dog up and he clearly needed a vet. He was sore and limping and had centimeter-long gashes on his face, neck, and side. The vet prescribed pain meds and antibiotics. I tried politely to get more information and was told that, for the 4 yards the dogs were playing in, the one person watching all four yards was in a different yard at the time and, because my dog did not bark, no one came to help him. I asked for them to put a claim into their insurance and pay for my dog's vet bills. They refused multiple times. I'm not going to get a lawyer, but people need to know that this is not a safe place for dogs and the owners and/or managers that I have never seen before do not care about these dogs at all. I know that the folks that work there, the people I saw everyday, DO care about my dog and I thought of this as just a mistake. Based on the facility's answers to my questions and my later run-ins with former employees, it's clear to me that leaving dogs unsupervised is a regular practice. I also know, from now having my two dogs (we got my dog a sibling!) at a different daycare that it is not normal for the pups to ever be unsupervised or to come home injured regularly. The other facility also gave us a full tour at the drop of a hat and we actually saw the yards and the kennels the dogs were in. Plus, I know and see the owner regularly. Very easy to get in contact and they have all kinds of letters after their name indicating their dog training and behavior certifications. With all the love to the people doing the actual work who are not in control of the awful facility standards, do not take your dog here! read more

DO NOT GET YOUR DOG GROOMED HERE! We took our dog here to get groomed and when we took him home, we noticed his ears had very large lacerations on the ends of them. We instantly took him to the vet where the vet informed us that what was on his ears was "blood stop glue" that is used by groomers when they accidentally cut a dog's ear. The cut was deep enough for our dog to need antibiotics and stitches. It's horrible that the the groomer didn't tell us about the cuts and still charged us full price ($120)! After reaching out to the grooming services about the concerns, they denied our claims and ignored our emails. This is a SHADY company and they will hurt your dog without care or accountability. read more

Ruff House - One of the cuts on our dog's ear. - Pet Training Near Me - Orem, Utah

Updating review. We flew in from California to visit family. So there is no way for us to have seen a local vet as we were in town for a few days. But good to know for locals. And my name isn't in the system since it's under my husband. It's under Braun dogs name Berkeley, toy poodle. Was there 12/17/2020. We called and spoke to someone on Monday about it. Thank you for your words but would of been best if we were made aware that it is going on in your facility and area so we could of made the choice to not let our dog stay here. read more

Only reason I am giving this a 1 star review is because of the grooming experience that I suffered with my dog last week! I specifically told, and showed pictures of how my dog was to be groomed! The Groomer Mary i believe was her name acted like she didn't care one bit about it. When I picked my dog up later in the afternoon she was shaved so short that I could see skin on parts of her butt area! Not to mention she shaved 1/4 of her tail also... That really pissed me off! I will NEVER bring my dog back here for grooming ever again! The groomer doesn't care one bit about what you tell her, she will just go off and do her own thing! I will NEVER EVER go back for grooming at this location. Other than that, My dog started the day in day-care and from the videos I received from the place it looked like she was having a good time playing with all the dogs, and enjoying some water time (she loves drinking from a water hose for some reason!)... There is a very good chance that I will take her back for day-care but other than that, unfortunately I will not be returning to this location for Grooming or any other services!!! read more

I have taken both my mini dachshunds here for grooming and they did a great job. I would recommend, I like that they have an option to add a treat to their service. read more

Dropped off our dog waited 4 hours for a call - never heard from them - stopped by and they hadn't even started on her. This was 9:00 at night btw. read more

My dog looked amazing when we picked her up. I'm so pleased with the service and the results. read more

Ruff House - Pet Training Near Me - Orem, Utah

To be clear, the groomer was amazing and incredibly friendly. She took great care of our dog. I'm leaving this bad review because the customer service for desk workers at their location is HORRIBLE. First of all, there are 2 addresses I guess? One for the front desk and a separate address where they groom. The separate address where they groom has no sign anywhere to indicate it's the same business. When my wife pointed this out to the guy at the desk he got really defensive, saying it couldn't be more clear...more clear than NO sign on a SEPARATE building that is 2 blocks down the street? I've never been to a groomer that didn't groom them in house. And his attitude was terrible. We are pointing out that it's confusing and that maybe they should add a sign or improve their communications in their email so it's more clear in the future and he immediately lashed out. There are plenty of other groomers around for your business, don't bother here. read more

One, the packages expire after a year, which was not previously mentioned and really upsetting as I lost a lot of money because of that. Secondly, I have been to ruff house many times and never had an issue, but recently when I pick my dog up he has been weazing and drinks an absurd amount of water as if he hasn't had any for hours. First time it happened I figured he was just playing a ton and thought of it as a positive thing, but because it continuously happens I don't believe that's the case. read more

I have been going to RUFFHOUSE for about 2 years. Absolutely love love this place. I trust all the employees so well with my Jackie. She also loves them so much. We especially love Hunter. They truly care about every dog so amazingly. The business has grown so much since we started going and we are so happy to see it get bigger! read more

I can't describe my frustrations with this company fully.. I went based on the good reviews, but I'll never go back. If I could give a negative star review, I absolutely would. I live about 30 mins away, and I had an appt at 4 for both of my pups for a grooming appt. I got them there on time and the front desk said that they would be ready to pick up at about 6.. I got a phone call around 7 that started out like, "just wanted to call and inform you of an incident with your dogs..." IMMEDIATELY my mind goes to the worst of my dogs have been hurt, lost, etc.. Turns out they explain to me they are just running way behind. The guy tells me the dogs will be ready at 10PM and I could wait or I could pick them up and bring them back in the morning if that worked better. Since I live so far away, I didn't want to make the drive more then necessary so I said I'd pick them up at 10PM. Around 9, I get another call telling me the dogs won't be ready till 11PM! So I wait. I end up driving to pick them both up at 11PM, when I get there the lobby was unlocked and lights on so I walk in, no one is there. I ring the bell 5 times, and wait 20 mins with still no answer. So I walk in the back where only authorized employees are allowed. I walk around the entire back part where all the dog kennels are and don't see a single person and don't see either of my dogs. Easily I could've taken any pet, let them out, and something crazy. The fact that the entire place was just unlocked, and so accessible was crazy to me, especially since they are boarding animals. There was ZERO chaperone for the animals in their care.. After I was walking around for 10 mins, I just start yelling "HELLO!!".. probably about 10 times. Still NOTHING, no answer, no person, no help, NOTHING. Crazy even since they told me to pick my dogs up at 11PM. By this point it was like 11:30. All of a sudden a girl comes out, asking who I was and she said "you should've rung the bell".. my respond was that I did about 5 times, and I'd been walking around, yelling for someone to answer. She finally goes to bring my dogs to the front and guess what.. THEY ARENT EVEN GROOMED!!! They had been there since 4PM, and 7 hours later they were not finished. I had to take them back the next morning.. so I drove 30 mins there and back 3 times. 3 hr travel, 7 hours waste of "grooming". The topping of the whole thing is THEY CHARGED ME FULL PRICE. Even then, the grooming was terrible and my white/black labradoodle's hair was so short his pink skin was just showing through his hair. It was painful, and terrible. I can totally understand that people get behind schedule, mistakes are made here and there.. but my dogs were not safe, not cared for, and I was not cared for as a customer, the trust in them for my dogs was not met whatsoever. A long day/night of headache all crammed in a small Yelp review. I will never go back, save yourself the misery. read more

We've used Ruff House on and off for many years. It wasn't our first choice many times because of their hours, and because we needed a place for the cat. That's changed for the better over time. Our experiences has been nothing but positive. The space has been improved, and is plenty good. Becki has been a joy to work with and really loves the animals. It has been our go to place for a while now, and will continue to be so for many years. read more

Ruff House - Pet Training Near Me - Orem, Utah

I took my little dog in for grooming, and you did a great job! She was bathed and her hair was trimmed perfectly, nails trimmed and anal glands expressed. read more

I had my standard poodle board with Ruff House for a couple of days in May/13. I was visiting from out of town and they were very convenient to my office. I was very, very happy with the staff, the courtesy extended us and most satisfied that Monaco was well entertained by the other puppies. I had the occasion to call Ruff House a few months later because I needed copies of Monaco's vaccinations for another doggie day care while I was traveling. The folks at Ruff House had a fax in my hands in under 5 minutes. Truly appreciated. I travel to Lindon/Orem frequently and would board Monaco with Ruff House with pleasure. read more

I am new to Utah and brought my very timid multi-Poo in To be groomed she needed it desperately! Lynn was GREAT with her and she got the cutest cut ever!! I hear he's a newer groomer, KEEP HIM AROUND! He now has a forever client! Thanks Lynn!!! read more

Ruff House - Missy - Pet Training Near Me - Orem, Utah

GreAt place to take your dog. Trust her with them and she always comes back clean and happy.

NEVER RECOMMEND!! Our dog got extremely sick going here. They do not tell you about the CONSTANT kennel cough, pink eye, pneumonia, etc that circulate this facility, and when you pick your dog up from their stay, and you confront them about your dog acting lethargic and runny nose, etc they act like it's the first they have noticed it. They won't answer phone calls no matter the time of day you call and won't answer messages if you message on their portal. Our dog ended up at the vet for overnight stays for 4 days and was so extremely sick they didn't think he would make it out alive. he's still on antibiotics and 24 hour supervision, and if he gets worse he has to go to the pet hospital. it's been two weeks now since we brought him here and I will never bring him back! read more

First and last time I will bring my dog here. I was shocked to see such high reviews. Zero stars! My dog went in today 4/3/20 for a bath, nail clipping and a de-shedding. They said it would be about an hour to hour and a half. 30 min later they said they were done. When I picked him up, he was soaking wet and shedding like crazy! I called the place and asked them to walk me through the service he received, specifically the de shedding process. Which they said while they blow dry them, they brush them. I told them he was soaking wet and still shedding like no one had brushed them, the girl I spoke to proceeded to tell me it was her coworker who groomed him and didn't even bother to apologize. She was awkward on the phone and didn't offer any solutions. Definitely not coming back to this place. For $70 I didn't expect much, but this was a terrible half a** job. read more

My husband and I were nervous at first to pick Ruff House because our dog had never been there, but we tried to book our usual place too late for the holiday. It also was going to be the longest we had been away from our dog. After reading reviews and looking at the website, I was really impressed! So professional and responsive! My dog absolutely loved staying at Ruff House, plus it is more affordable than our usual dog boarding place. They called a few times before to check in and make sure they had all the information they needed to take our dog. They sent us multiple report cards with photos of our dog during her stay. We will for sure be boarding our dog here from now on. Also, a few random pluses about the place, it's super clean, smells amazing, and they bathe your dog if they're staying more than a few days. Our dog came home happy and smelling clean! read more

Took our 14 week old pup here while we were passing through Provo. Needed a quick nail trim and ear clean. They were VERY quick to respond. Got us an appointment right away and it dog was in and out in less than 10 mi s. They were awesome. read more

Just as I said in my last review, it is tucked behind an automotive shop but if you've found it once, it's easy. Floki is always excited when we pull up and can't wait to get inside. We have also started doing grooming here and as someone who knows nothing about grooming, I often feel like I have nothing to offer on now my dog looks. Their groomer has done a great time each time we go! Also, they make it super convenient for vaccines. Floki needed an update on his Bordatella and for just a couple extra bucks they did it during his boarding time so it didn't add any hassle for me. I always recommend this place to new dog owners. read more

So happy we found the Ruff House! My senior doggy was groomed there for the first time today and he came home with a perfect haircut! The people are great, the prices are great, and best of all... I felt good about leaving my baby dog there! Thank you, Ruff House! read more

Prices are great and they were able to get my dog in quickly. The staff members that I met were very friendly. I'd prefer somewhere closer to my house for convenience sake but for what I needed at the time Ruff House was great. read more

We had a great experience with Becky (manager) who took great care of our dog this past weekend and was great at listening to what we needed and expected. They have some new staff as well, so that's a huge plus. The location is tricky to find--you have to turn east off State St. on 990 North and it's behind an auto body shop. A few things we loved about boarding our dog here: The dogs are only kenneled at night, so they get plenty of play time and exercise. The yard is padded with AstroTurf so the dogs don't get filthy or burned paws from hot rocks. They let you pick up your dogs on Sunday evenings rather than make you pay another night and pick up Monday (hard to find a place that lets you do this). I love that they also offer day care for dogs for an hourly rate. I have not yet tried their grooming services for our pup but so far I'd recommend them! read more

I have so many great things to say about Ruff House! Their prices and customer service are awesome! Becki (the manager) is so nice and fun to talk to. My dog, Maverick, adores her and the other employees. Becki is very personable. She always remembers him, his personality, and his needs. I can tell they really care about the dogs. During one of Maverick's stays there he was blowing his coat pretty bad. They gave him a bath for free while he was there because they said he looked really itchy and uncomfortable. That level of care meant so much to me. I definitely recommend Ruff House! read more

I was driving to the grocery store this morning, and saw a lady walking south with a small, medium/long haired, white dog. Every time it got a few feet in front of her, or behind her, she jerked the leash so hard that the little dog left the ground. It was screaming in pain. I turned my truck around to chew her out, but by the time I got back around, she was walking north and took the dog into the Ruff House. It was somebody else's dog that was being boarded while they were out of town. I called Orem police and was put on hold for so long that I hung up the phone and wrote a negative google review and have spent the past several hours trying to not go back there and wind up getting the police called on me. So angry! If you had a dog there on the morning of the 2nd of April 2023, I hope it wasn't your dog that was being treated so poorly. I know my dog will never see the inside of that place. If you work there, be advised that I'll record what I see and give it to the police if I ever see anything like that again. read more

I love taking Beckam to the ruff house. He is well treated by Becky and the staff there. He gets a bath, and when I pick him up he smells great. The dogs are socialized and all around a great place. read more

We have a rescue mini Great Dane. Raja was very timid and we've had to work with her on her fear issues. However, she loves this place! We've boarded her here a few times, and she really enjoyed running around with the other dogs during the day time. We've started taking her in once a week for doggy daycare, and she gets so excited when we arrive. She can hardly wait to start playing. Staff is very personable and really gets to know the dogs. read more

We have taken our dog here of and on for the past three years. We have nothing but positive things to say about Ruff House. The staff clearly loves animals and cares a lot for the dogs that board with them. As a result, I trust that they will take the best care of my dog while she's there. Just recently I received a call from one of the staff saying that they noticed our dog just seemed to be a bit out of sorts. The fact that they would notice and take the time to let me know was very appreciated. Obviously with any free play dog environment, there is bound to be the occasional tussle or minor altercation with other dogs. On the rare occasions over the past three years when this has happened, the staff has been very professional. I was always informed promptly of what had occurred. I appreciate that they have never tried to hide anything from us. Ultimately, the strongest positive review is how happy our dog is every time we drop her off. read more

We brought our dog here for an 8 day stay, the girl who took him back initially said that they would send 2 emails out every day about how he was doing, that didn't happen until day 6, so strike one, they informed us in one of the emails that he "bonked his leg" they sent us a picture and said he was fine, when we picked him up we noticed he had drainage coming out of his eyes, this further developed into extreme drainage out his eyes and his nose and an extreme cough, took him to the vet and he was diagnosed with kennel cough, strike two, also when walking him they took him out on the hot asphalt and the pads on the bottom of his feet got burned, strike 3, there is still more, we only received emails from them the last 3 days he was there, they did clip his toe nails and did give him a 2 baths, also, when we attempted to call them about these issues no contact via phone. We have attempted multiple times to get in touch with them and no response. 1 star is all they are worth, never taking our dog to them ever again. Steer clear. read more

My dogs love Ruff House, they play so hard that they sleep the next day. They always come home happy and tired. Great staff to take care of the dogs. I've been using Ruff House for almost 7 years. read more

They are so great! This was the first time we had ever had our dog groomed (he was 8 months old at the time) and they were so sweet to talk us through everything! When he came out the cut was a little different than we expected (but it was our first time so I just took him home!) then when my husband saw him he was mad at me for not saying something! So when Ruff house followed up via Facebook (how amazing are they to follow up??) I let them know my husbands concern and they let us bring him in the next morning to trim more of his face and tail! He is the cutest puppy and we're so happy we found ruff house! (And now we know how we like him cut so we won't have to be the annoying people that go back to get it fixed ) read more

Bailey and I love Ruff House. she needed grooming really bad. Everyone else was about a 6 week or more wait. I called Ruff House and they got Bailey in the next day. The groomer did an excellent job, and Bailey and I were very happy! read more

Great/helpful staff. Nice to get feedback on how our doggie handled the day. She seem to look forward to going in. Unfortunately we had to take her back to California but would highly recommend to those in the area. read more

We have boarded our lab here 3-4 times now and have been so pleased! The staff is helpful and friendly, the new facility is clean and our pup is always happy and well taken care of. We do the "premium" boarding which gets him 1:1 walks and play time and they send pictures daily which is always that much more special. read more

We love Ruff House! Whenever we leave town we take our pups here and they love it! I also drop them off for daycare here and there to get some energy out. The prices are reasonable and they offer passes for frequent visitors which is helpful. I definitely recommend Ruff House!!! read more