We live in Kalamazoo and we don't have any self serve dog washes in our area. When our dogs need baths it's an event. The dogs get a bath, the bathroom gets a bath, the washing machine gets a workout and I need an entire day to recover after. Team VP drove to Hillsdale to pick up the newest team VP member at the Hillsdale Humane Society yesterday and I decided to find a dog wash that was located on our way home so we could avoid the mess created when a new dog team member moves in. I found Doggie Spa and Play Care online and called ahead to make sure their hours and terms listed online still applied. Everything checked out. We knew we would need longer then 30 minutes ($19 for the first 30 minutes), so I asked about an extended time and was told it was $5 more - no problem. We arrived on Wednesday at around 3:30 p.m. and were checked in about one minute. The process was a two page form that required general information including name, address, vet name, immunization information, etc. Easy stuff. The grooming room was really big and had two tubs, two tables, and two dryers. They also provide everything needed including towels, shampoo, nail clippers, brushes, and combs. We brought our own tools because we have a preference for our gear that we have been using to groom our other Aussie, but having everything provided for someone who does not own expensive tools is very nice. We were able to thin out Clementine's coat and not have to worry about cleaning up her hair, we brushed her coat with both an undercoat rake and comb and just let the hair fall on the floor without thinking about who was going to pick it all up, and we did not have to think about cleaning out the tub after her much needed bath. (The elevated tubs are amazing with sprayers that get under heavy undercoats and easy to control water temperatures.) Mr. MVP transferred Clem to the table and we used the dryer, which made quick work of Clementine's heavy coat, which means we did not need to use 15 towels. We were able to clip her nails and with the help of staff we even learned how to clip (all of our dogs have always had black nails, but Clementine has white nails) Clem's nails correctly. On our way out I picked up a new bottle of organic oatmeal shampoo and we paid $36 for shampoo and bath and headed home for a short 30 minute drive. Obviously it's not the most convenient trip to Kalamazoo, but it's only 30 minutes and when both of our Aussies need a bath in the future we will be making the trip because it surely beats having to spend an entire day cleaning up hair, cleaning the bathtub and doing the laundry at home. read more

I recently moved here and found this venue. I asked if they were familiar with grooming a Cockapoo. I even went there to meet with the groomer so she could see my pooch and a photo of what he should look like after grooming. I specifically said, "Please do not groom him like a poodle". When I came to pick him up, they had used a clipper and shaved him down to his skin. There were niches from clipping too close to the skin and I found dried blood. My pooch wouldn't let me pick him up for five days. It was a terrible experience. I will never go back. read more

Do not go here! If I could give 0 stars I would but it would not let me write the review. It has taken me a while to write this review because I was hoping that this company would make it right, but they did not. My family recently moved here, and we were looking for a good groomer. I called and specifically asked if they knew how to groom an Irish Terrier and the lady on the phone reassured me and said yes, that the groomer specializes in all terriers. Irish Terriers has wire hair and normally is hand stripped. There coats are very strong, and you are able to pull out the dead hair of their outer coat. I should have known that they had no clue what I was talking about when they said if she is too matted if they could shave her, but I thought this was just standard talk. I was looking forward to our appointment because we have not been able to groom our dog in the past year because we had a lot going on. We usually groom Abby twice a year. I filled out all our paperwork ahead of time. Our appointment was at 7 AM I brought Abby to the door and handed the lady our paperwork and her shot records and specifically told her not cut her beard, paws and eyebrows. The lady then took my dog then brought me new paperwork to fill out I advised her that I just gave her all the paperwork she was like oh yeah then walked back in. They called me a few hours later and when I picked up Abby I was in a hurry, and I looked down and did not know what to really say. I knew my husband would be upset they recommended Abby to come back every 4 to 5 weeks, which I thought was odd. I brought Abby home and my husband took a closer look at her she looked like a rat. They completely shaved her, and she was uneven everywhere and had a huge bald spot between her eyes. She had no hair on her feet and her beard and eyebrows were gone. My husband called and the girl on the phone said that she was matted everywhere. We explained her type of coat and that they should not have had to shave her because their coats are strong but if they did have to shave her that they could have at least made it even. The girl apologized and stated that she would have the groomer call the next day. We got a call the next day and it wasn't the groomer or manager it was the same girl. I actually felt bad for her. She should have not had to make that call it should have been a manager or the groomer to make things right. I explained to her again and had to repeat myself of what my husband said previously, and she then said that she would have someone call me. I have not heard back from Nobody. This place is extremely unprofessional, overpriced, and does a terrible job. WE will never go here again. read more

Our Current dog is the second dog we have taken there. We are very happy with their quality and we often will have fun with the seasonal themes. One time they colored our Toy Poodle as Santa. Our current dog is very happy to go there. Thank you for taking care of them. read more

We've always had good luck with the daycare and boarding portion. Staff is always friendly and our dog is always happy to go play! Self serve bathing area is a plus after a playful day at daycare! read more

I sent my 10 month old terrier here for daycare. The next day he wouldn't stand up...at all. I had to carry him out of his crate and stand him in the yard to potty. I looked at his paw pads and they were completely raw and oozing. Much of skin had been worn off on all four paws. I called to ask what happened and was told that new dogs often get sore paws from the pea gravel and next time they wouldn't leave him outside so long. They didn't have an answer as to why they have pea gravel when the dogs are getting sore paws or why they let a new dog stay out all day when they know this happens. I asked to bring him in to show the owner or manager. No call back for two days. I took him to the vet when he still hadn't walked for two days. He had a very high fever, and ended up getting Sub Q fluids, antibiotic and pain relief shots and a Rimadyl Rx. Vet said he was in excruciating pain and they never see all four paws so bad. $116 vet bill. When the ASSISTANT manager called after three phone calls and two days she actually said my dog probably chewed his paws raw. ALL FOUR? If that's true, then what were they doing while my dog chewed his feet raw? It is five days later and I'm STILL waiting for the owner or manager to call me (after they checked out my story with the vet.) Today is the first day my dog has stood (on three paws) on his own in five days. You terrier owners know what it takes to keep a JRT puppy down, they are one of the toughest breeds. Totally irresponsible. read more