I have been here three times. The first time, I got my dog a full groom. The lady did an okay job…read moreand my dog seemed to like her so I decided it was good enough even though they charged a first class price for less than first class service. The second time I asked for nothing more than a bath and they still did some grooming - again not the end of the world. Iggy seemed happy enough so I decided to stick with the place. Made an appointment for grooming 10 days ago. Spoke directly with the groomer who works on Iggy. She confirmed the appointment, gave me an appointment card and I got a text yesterday confirming the appointment again. I get there this morning and they act like they don't know why I am there. The groomer we use was in the back and for no readon she just started yelling - "I was told he's only getting a bath." Mind you - I hadn't said a word so something was off. She just kept screaming - I mentioned I wanted him groomed. She repeated "I was told he's only getting a bath." I don't know who she talking to but the only person she talked to that matters was me - I made the appointment - I asked for grooming. It was clear that she wasn't prepared to do what she promised and I didn't want her to take it out on my dog - which she looks fully capable of doing - so I said never mind I'll take him somewhere else and she muttered something to the effect "Fine then go." I won't be back and I'd caution anyone who values their time to be careful here.

Got me in quickly and did a great job on my long-haired dog. Competitively priced. Nice folks!read more

I have been taking my dogs, usually 4-5, and cats, usually 2, here for boarding while I travel…read more Most look forward to a three-day vacation! The staff know my pets and treat them well.

Not well communicated and not actual time video provided. Should have a better response…read more/communication especially with real tome videos and pictures. Not a day later.

we have been taking all of our pets to this facility and at its previous location for over 26…read moreyears. We have had nothing but awesome care for our animals. The entire staff is very sympathetic to issues with our loved ones and takes care of them as if they were their own. I read some of the one star reviews, and they are a joke. I have never in all my years seen them treat or speak to anybody poorly. You have to remember they are a business and as sympathetic as they may be to handing out free care that's not how a successful business works. If you want the absolute best care for your animals this is where you need to go. If you want to complain about not being able to pay or walking in on a Monday or a Friday, which are hands down their busiest days and expect to be treated within seconds you need to reevaluate your life decision decisions.

We have taken our dogs here for years and have always been pleased with the service. Sometimes the…read morewait is long but staff is courteous and they work really hard to get pets in when needed, they have done it for us when our dogs were sick so I understand that it happens sometimes. They treat my dogs so well, and I can tell that they really love our dogs (especially one of them who seems very popular). It it's important to us that we are comfortable and that our dogs are comfortable, and they demonstrate this each time. We are happy to be their patients!

We had a last minute situation back in February of this year. And we gave this company a try…read more And I'm happy to say that we were very Satisfied! She watched our fur baby, Bella for over four days with no hiccups. She's very caring and keeps us updated with pictures and videos of our Bella. I definitely recommend using her services if your ever near Lake Arrowhead!

I have used this service for checking in on my dog when I am unable. Also for helping me out by…read morepicking up the dog from the groomers and bringing my boy home. They are awesome. If you have a pet that you need an extra hand with this is the service for you.

READ MY REVIEW!!! If I could give negative stars I would…read more NEVER BRING YOUR DOG HERE. I am active-duty military stationed in San Diego, CA, I was 6 months pregnant when this incident occurred now that I am not pregnant anymore, back from deployment, and in a good routine with my baby, I want to get justice for my dog. A little back story, Pearl was my 4-year-old healthy English bulldog that I had gotten while I was stationed in Japan. She flew all the way from Japan to the United States without any issues and went to the vets prior to this trip to NM (which I have documentation stating that she was 100% a healthy dog). On March 21st, 2025, I had last minute decided to board my dogs, Pearl (English bulldog) and Levi (Akita Inu) at Karen's Animal House (ADDRESS- 1646 Mahaney Dr, Las Cruces, NM 88005) for a quick overnight stay. As I went to drop them off, I explained to the worker that Pearl needs to be kept cool. He stated, "don't worry, we get bulldogs all the time here," this gave me some reassurance that Pearl was in good hands for the night. Pearl and Levi were dropped off at 12:30pm. Around 1:30pm, a worker called me to say that Pearl was outside, she got hot, and they brought her inside. Around 3:30pm, I was called again and told that Pearl was unresponsive, and he think she has passed away. I was hysterical, I proceeded to tell him to call the vets immediately or bring her to wherever vets and I would be there AS SOON AS POSSIBLE. I was there in less than 10 minutes. As I arrived to Karens Animal House, NONE of the workers were helping me even locate Pearl. I went slamming through each room and not a single person stopped to assist me. I walked out to their grass yard, where I saw this worker carrying my dog out in her bed and she was clearly dead. SHE WAS ONLY THERE FOR 3 HOURS. Her body was so cold and stiff, I could not understand what had happened within 3 hours. My other dog was a wreck. Karen has never called or even tried to reach out to me or even pay for any of this. I paid for Pearl to get a necropsy done immediately because I couldn't drive back to San Diego with my dead dog in the car. The necropsy came back that she aspirated due to "foreign material." Meaning, her death could have 100% been preventable, just like if you see a HUMAN BEING CHOKING. The workers failed to mention to me if she had possibly vomited at any point, I was told that Pearl was being watched by one of the other workers, which is clear negligence. It isn't like she dropped dead because of a heart attack; ANYONE would have noticed a dog choking. I had gotten in contact with an Officer Aguirre of Las Cruces Animal Control. He went to Karens Animal Place to interview, I asked if they had footage from the cameras and he said that he asked but apparently the cameras "didn't work." He also told me that he was going to get somebody to arrest me because I was "threatening him." I spoke with him again; he said that there was nothing that he could do and the case was closed. This was traumatizing, he seemed to be taking the easy way out. I didn't understand why animal cruelty laws were not being followed judging by where I live in San Diego, this situation hell would be raised. This event caused me so much emotional stress that I have been diagnosed with PTSD, anxiety, and depression and now must take medication every day to regulate myself. This whole thing happening while I was 6 months pregnant, I had too many scares thinking that I lost my baby. Pearl was my whole heart, and it truly felt like I lost my child. I know nothing will bring her back, but I want justice for her and I don't believe Karen should get away with this. Dogs don't just die in 3 hours.

We traveled from Prescott AZ to Las Cruces to do a 3 nite 4 day bikepacking trip and dropped off…read moreour little blue heeler Pico at Karens. They allowed us to leave our van parked behind the secure gates as well. Super friendly staff! It was Pico's first boarding and it seemed to go very well. Would recommend this facility highly! Thank you Karen!

Dr. Cook is wonderful. when we had to put our Bassett hound to sleep, she expressed such compassion…read moreand sympathy toward our pet and family. The office has been very efficient and kind.

Dr Cook and staff are amazing! They are always professional and attentive to my fu babies' needs…read more It is apparent that Deena and Dr Cook love and care about all fur baby clients. Highly recommend:)

This is a new business in town. My dog needed to have her nails clipped. Thought I'd take her to…read morethis groomer that opened recently. I was very happy to have given him a try! Johnny was friendly and welcoming. He was quick and very attentive with my dog. The place was very clean. I would highly recommend this place and will certainly return!

i take my 2 big dogs and my kitties here. The vets I see are Dr Gardner and Dr Weaver. Staff is…read morevery friendly . The vets I see are great , especially Dr Weaver, my one dog Jeb really likes him and he is soo good with him . Dr Gardner see s my kitties and my other dog Ari, I really like her, she was a vet filling in at another vet hospital that I use to go to, but I switched after she treated my kitties so I followed her . I like that you can request the vet you want , at the other vet hospital had such a turn over of Vets , you never got the same one.. a plus they give Senior Discounts ..

My dog had a really bad seizure Thursday night which turned into an all night episode. She didn't…read morestop looking around and shaking. She stayed up the entire night without going to sleep. I knew she needed immediate attention. My normal vet had no appointments for the day. I seen this animal hospital accepted walk in visits. I called first and they said they would see her. They had me drop her off and she spent about 6 hours there. Jon Morrow called me twice about what we were going to do. He was very knowledgeable. It was a very hard situation and they helped me feel more at ease. The bill wasn't too bad either. Much less than taking her to the emergency vet in El Paso. Thank you!