This is a total bummer as I was really expecting great things when I found this pet grooming place…read moreon Yelp based on all of the great 5 star reviews. It was a traumatizing disappointment to say the least, for both me and my dog Molly. When we arrived for our appointment for a nail trim, Molly was rushed onto a raised platform for the trim. The owners didn't even talk to her or greet her or ask for her name, no treats, nothing to calm her down. When I booked the appointment I didn't realize that they were going to have me be involved, as with past pet grooming places the professionals handle the entire operation and then let you know when it's done. While I was helping to hold her down, she was shrieking in terror as the owner cut her nails. Molly literally screamed out about 3-4 times, it was awful to watch. Past places like PetSmart trimmed and buffed the nails and then gave Molly treats for doing a great job. Shear Elegance only trimmed the nails and sent her on her way, no treat. The plus side was that it only cost $5 but be warned that they only accept cash and don't accept credit cards or any other form of payment. Molly couldn't wait to get out of there... after I paid she was pulling me out the door terrified with her tail between her legs. I really had high expectations based on the reviews and really like to support local businesses, but I think I'll stick to PetSmart where they will clean her ears, trim and buff her nails, and give her treats to calm her down for $20. I'm hoping this experience won't scare her going forward for future nail appointments.

People were very nice ! Marley's first time getting his nails done. They were very gentle with him !read more

If you've got a doodle or poodle and are looking for a groomer, this is your place. We started at…read moreOllu during Covid after we had multiple very challenging experiences at a different groomer (our pup would get so anxious/have GI issues for days and sometimes week after going) . Amanda is absolutely amazing with our pup, and since we've started at Ollu, our pup hasn't had any GI issues. Overall they take amazing care of your dog while they are there. We have always done the full service option. If your dog has anxiety or other issues, they are very accommodating and are overall very concerned and mindful about dog health and challenges. Amanda has been very transparent with lessons learned and really leans into understanding what we want. It is pricey, but honestly it is worth every penny! We're so thankful we found Ollu!

While it's a bit complicated to get in to them for people in wheelchairs, (Small width ramp and no…read morepush buttons) the service was amazing! My Georgia girl was happy to get all that hair out and was looking beautiful as ever once Maddie was done.

A+ all the way. The kindness that the staff exhibits with my dog is unparalleled. Everyone is…read morefriendly, chatty, and dedicated to animals. My guy is always in good hands here. Love this place!

We had a wonderful first-time grooming experience with our 4-year-old Aussie. The shop is clean…read moreand bright and all dogs are on view. I was relieved when our groomer emerged in one piece, as Pippa can be anxious and frightened of loud noises. She was fluffy and shiny, and the amount of ginormous dust bunnies in my house has decreased immensely! We will definitely be returning.

We've been here twice. The first time was amazing, 5 stars all around. They cut our dog well, the…read moreprice was about average for other areas, and we felt like they took good care of her. The second visit started out more like a 3.5 star and changed to a 5 star. The receptionist was very nice, the first groomer was pretty gruff with our dog. Her haircut was great on her face and body, but the feet were long. We actually brought her back to a different groomer at Club Mutts, and the entire staff was great. Very nice to her, apologetic, and moved their schedules around to fix her cut. They handled the whole thing so well. We think it was just a one time incident and definitely will be back. We recommend Club Mutts to others as well!!!

Argumentative at check out. I was very kind but simply noted a dog was cut very short…read more Encountered defensiveness. In car dog sat and rubbed self and bled from stomach and genitals (balls) . I was picking up within business hours but told I was late. Apparently they left message about closing early. So, they stated they are overbooked and busy when I came in yet they unexpectedly closed early? Also, claimed it's my fault I did not get message they'd sent a little over an hour earlier asking me to pick up dog now.... Really?? The early closure and pick up was not relayed at drop off. There was also blood on entry floor. When I pointed it out it was like not big deal.... It was there when I picked up dogs.

I needed to hire a dog walker while I worked M-F and I went through a few interviews and then found…read moreBetsy and "These Paws..." I am very happy, they are overly nice and I felt very comfortable having them with my dog, and giving them a key to my apartment. They make every effort with your dog, and they keep a journal on their daily activities that I review as soon as I walk in the door -- curious to see what my little girl was up to that day. Great people. Great company.

We LOVE Betsy, Rebecca & Annie!! Our pup gets so excited to see them each day and I have complete…read moreconfidence they are in the best care. It took me awhile to find people I trusted to walk our dog the full time & keep me updated but they go above and beyond.

We have been to many different dog daycares and boarding facilities and my husband used to work at…read moreone so we tend to be pretty picky about where to send our dogs. Many are really made to optimize profit often at the expense of the dog and their well-being. This absolutely is not the case with fusion pet retreat. We were completely pleased with how our Daycare trial went for our two dogs. We got a great tour of the facility. It was very clean and notably. It was one of the few places where when you go into the back, the dogs in their kennels are not barking and crying or showing any signs of distress . Most of them were sleeping soundly in their respective areas. The manager was great. Answered all the questions and gave us a very thorough rundown of what to expect. Sion is very unique and that they do many different things to accommodate the specific personality of the dog. And it was very obvious that the people who work here understand dogs and enjoy them. It is an open play experience, but they do not have the dogs play all day every day, which is actually very good for them! They have them take breaks so they do not get over stimulated-which is unique to Fusion and highlights their knowledge of dogs. The place is huge and not at all crowded. They have several different areas for the dogs to play so that they can easily group them by play style. My one dog it's only eight months old and newer to this environment so he was a little timid. We got many videos and photos of him playing with other More timid dogs, and several staff members who slowly introduced him to the bigger area and he was very happy. We will use this place again it again without hesitation !

I don't know if Fusion has too many offerings or if it just comes down to poor communication…read more I enrolled in the AKC Star Puppy Class. I had to miss a class and I asked the instructor and the receptionist to send me the syllabus for the class I missed. Neither people followed through with the material. The instructor was odd about it which makes me believe they don't have one. I have attended 5 different schools in the last 20 years and this by far was the worst instructor and format I have come across. They don't have make up classes which I thought was odd as all the other schools I've attended catered to the customers needs. I enrolled so the class would not be cancelled due to attendance to help out a friend. I am now enrolled in Go Anywhere Dog classes. I took the initial puppy class and thoroughly enjoyed the class and instructors.

She was fantastic. I wish I could hire her to trim my dogs. I like how considerate she was of the…read moredog. The dog knew her and allowed her to do pretty much anything.

I highly recommend Paws Pet Salon mobile grooming service…read more James is a truly amazing groomer. He did an excellent job grooming my very anxious long hair (and matted) cat. I didn't have to give my cat and calming meds at all and he's so much better. In addition, James was very good about communicating when he would be able to arrive and how he views his job. He's also reasonably priced! In fact, I think James may be a cat whisperer since my cat has been so affectionate and calm since he was groomed! I am very surprised and pleased with how my skittish boy is doing after James' work. He'll be coming back to do my other cat as well!!

My first dog was returned to me still wet and shedding excessively, despite paying for a deshedding…read moretreatment. I don't mean a few loose hairs--simply petting her head left my hand covered in fur because she was still wet. I texted the groomer immediately and asked if she could finish drying and deshedding her after working on my second dog. Instead of addressing my concern, I was initially sent a photo of the hair that came off in the tub. She did take my dog back to continue drying and deshedding, but the end result was still disappointing. I also paid for a bath, haircut, groom, and deshedding treatment for my second dog. Unfortunately, the haircut was below expectations, and both dogs' nails were left noticeably long. They appeared to have only been lightly ground and were still square instead of being properly trimmed and rounded. The total came to $425, and I was also charged additional fees for extra brushing and extra care, making the service feel extremely overpriced. To make matters worse, both dogs are still shedding heavily despite both receiving and being charged for deshedding treatments. I specifically chose a mobile groomer because one of my dogs has anxiety and was willing to pay a premium for convenience and quality. Unfortunately, I did not receive the level of service I paid for. I left with two dogs that were still shedding excessively, nails that were not properly finished, and a haircut that did not meet expectations. Overall, I am extremely disappointed and would not recommend this service. After posting my review and contacting support, management responded very quickly. They acknowledged that the additional charges should have been explained and agreed that my dog should not have been returned still wet. They adjusted my invoice to address my concerns. I am still disappointed with the quality of the original grooming, especially the deshedding service, my dog's nails, and the unexpected charges. However, I appreciate that my concerns were addressed promptly and that a resolution was reached. I hope my next experience reflects the level of service I expected the first time.

Beware- Terrible customer service. I was actually referred to them via a friend. They cannot seem…read moreto keep appointments and just rescheduled us 3 times and now cancelled again! Very disappointing.