I called Rosie's out for what I thought was a simple roof leak, a damp, growing spot on my master…read morebathroom ceiling. Charlie, one of the owners, showed up personally with his crew, and I genuinely believe their thoroughness may have saved my family from carbon monoxide poisoning and fire risk.
What stood out immediately is that most roofers would've stayed on the roof, looked at vent boots and shingles, found nothing obvious, and either quoted me something I didn't need or told me to call someone else. Instead, Charlie went straight into the attic first, and not just the easy-to-reach area. He crawled all the way back into a tight, hard-to-access part of the attic that I couldn't even safely get to myself.
While he was back there, he discovered that our furnace flue pipe was completely disconnected, meaning carbon monoxide had been venting into our attic every time the furnace ran. We had no idea. For context, we'd had our HVAC company out just two weeks prior for a routine service visit, and they missed this entirely. A roofer caught a life-threatening HVAC issue that the HVAC professionals didn't. Charlie reconnected it on the spot.
On top of that, he diagnosed the actual ceiling leak, which wasn't the roof at all. He found that the exterior dryer vent had a screened filter behind the flap that was completely clogged with lint, nothing could get through. This clogged filter was not allowing lint or heat to escape every time I ran the dryer, causing a huge fire hazard.
Because no heat was escaping, hot dryer exhaust was leaking into the attic. When the AC ran, the temperature difference between the hot attic air and the cold AC ducts was causing condensation to form at the duct connection points, which was dripping onto the sheetrock and showing up as a leak on our bathroom ceiling. This filter was three stories up on the exterior of the building. His crew threw up a tall ladder, climbed up, and removed it. That alone would've been a separate service call to another company.
Two serious problems, both of them potentially life-threatening, diagnosed and fixed in one visit. The price was more than fair for the amount of work and expertise involved. I was prepared to spend significantly more on a roof repair I didn't even need, and would've had to call out both an HVAC technician and someone with a three-story ladder to address what Charlie and his crew handled on the spot.
They could've easily told me I needed roof work and walked away with more money. Instead Charlie and his team did the right thing, found the actual issues, and fixed them honestly. If they'd taken the typical approach and just stayed on the roof, the disconnected flue would still be venting carbon monoxide into my attic right now. I've already been recommending Rosie's to anyone and everyone I know, and I'll continue to do so.