Amazing support and the best speaker I've ever bought, will keep coming back, worth making bothread more

Great high-end audiophile shop (though my purchase wasn't anything near the extremes that "high…read moreend" can go to). The sales manager, Mike Deutsch, made my experience demo-ing and eventually buying loudspeakers (O Audio's Frigg 02) what it should be: a pleasure. Mike didn't push against my stated preference for other components that were only available elsewhere, offered an attractive deal, made good on all promises and balanced a reasonable level of salesmanship with knowing when not to push. He contributed valuably to my decision-making with his personality, colorful stories, useful info and, I believe, honesty. Oh... and he replied to my follow-up texts quickly and at odd hours, and in a spirit of service. All of that made me feel he deserved a review - something I don't do often. I've shopped at various high-end audio showrooms in Manhattan and other cities over the years, and know from disappointing experiences that it's more than occasionally a dicey business. HiFi Loft uniquely hit all the high notes. (Unusual venue, by the way: first floor of a brick townhouse on a mostly residential block.)

Great selection, and they have a nice collection of record players as well. Quite possibly the…read moreworst customer service haha. Don't expect the friendly, welcoming vibe you might get at another record shop. It's the only one on this side of town so it's convenient. IMO their used records are overpriced so shop online for better deals.

It's honestly my second home. Love this place. Great music, great community and great vibes.read more

After 25 years my Arcam Integrated Amplifier gave up the ghost. I needed a new amplifier to power…read moremy old quality speakers, but also wanted to use new technological inovations like steaming music. The employees at Park Avenue found me a reasonably priced new Integrated Amplifier that does everthing I want it to and more. My system sounds better than ever. Thank you!!

All the best Hi End Audio equipments are available in stock give them a visit. Best experience in…read moreNYC in Park Ave

I've had a fantastic experience with Bob V. and Rhapsody. I bought speakers from Bob a few years…read moreago, and since then, he has continued to provide exceptional support. He's very kind and helpful. Answers questions promptly, often within minutes. And he will support you for years after your purchase. I really can't recommend him highly enough. Another reviewer (who never went to the store) referred to Bob as arrogant. In all my interactions with him, his behavior has been lightyears from arrogant. On the contrary, he's been kind, friendly, humble, and helpful.

Bob is a guru of his audio world . I know him for years and every time I visit his place it is…read morejust another great story of his audio life . Thank you Bob for last Wednesday afternoon

Excellent service, professional, ,friendly considerate and knowledgeable salespeople; wonderful…read moreselection of stereo and excellent listening situation.

My first purchase from Stereo Exchange showed me the benchmark in New York high-end audio dealer…read moresupport. I've been in the audio hobby for over 27 years, so I've learned the difference between a team that actually knows their stuff and one that's just moving boxes. I am the proud new owner of Certified Authentic Pre-Owned Wilson Sabrinas in Obsidian Black. Honestly, taking the leap on Wilsons wasn't really on my radar until a credible, certified pair popped up at a reputable regional dealer. That sense of local security and support is the only reason I felt comfortable taking my system to the next level. Right from the first message, the team was straight-up with me. They walked me through exactly what Wilson's Certified Authentic program entails, the Certification work done on the speakers, the warranty, and the realistic logistics. No hard sell, no runaround, and no question left unanswered. That's the kind of foresight you get from decades of real experience. What really set this apart was the installation. Their Certified installer Mike came out to do the Wilson Audio Setup Procedure (WASP). The guy is a total pro - super patient, incredibly knowledgeable, and just a great person to work with. He added a ton of value to the whole experience. My space is far from a showroom. It's a tight studio apartment, with a corner-loaded left channel, a workstation that isn't moving anywhere; essentially a "lab in motion" for my audio hobby. Mike didn't blink. He worked around the real-world constraints and went through the WASP methodically. Everything was done ear-first and with serious precision. Watching him dial it in showed me exactly why Wilson insists on this setup process; it's not just marketing fluff, it's real substance. The Sabrinas sound phenomenal, and they absolutely live up to their reputation. The speakers and set-up rival my former reference Levinson and Magnepan system. Once you graduate into equipment that has serious value, it's 100% about trust. You have to trust the product, the transaction, and the follow-through. Stereo Exchange nailed all three. If you're serious about bringing your experience to the next level, Stereo Exchange is the place.

I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

I wish I could hive 0 stars. I bought an Esoteric SACD player years ago. It immediately had issues…read morewith the drawer getting stuck. I brought it in and after a few days they said there was nothing wrong with it. I got it home and the drawer stuck. I had to send it California to have it fixed under warranty but the shipping was expensive. Andy Singer was still alive then and when I spoke to him his solution was to sell me something else.

Came here a few years ago, did not have a good experience…read more The brands they represent are the top tier brands like Wilson and MSB. Their listening rooms are very well put together, but my experience was a bad one. Do not care to elaborate, as it reminds me of the poor experience.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

Over time I've made a number of online purchases from Audio46 website. Never had any issues, so…read moreI've not had to conact their customer service people. Though I imagine they be as thoroughly helpful as complete their website. Product descriptions always 100% accurate never misleading. Shipping ? Always on its way quickly. I like that they have a broad selection of brands, and those brand's products; more so than I think I'd have come across doing a self Google search. And then when finding something I'd like, another Google search shows they've got the best price... I'm Hooked !

Love this store. They have a ton of great audio equipment to demo and helpful staff members…read more Listening to a product on your own is worth 1,000 online reviews. I have purchased headphones, IEMs, and Dac/Amps from Audio46. Each time, I went in expecting to buy a specific product but after demoing and hearing the staff's recommendations I walked out with something I liked even better. That said, they do not try to upsell. For example, they suggested the ifi hip dac when I was purchasing a dac/amp for the first time, and the chord mojo 2 over the higher priced hugo 2, even though I was open to either.

I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

Great company with wonderful turnaround time, our new office is now up to par. Reach out to them al…read morefor all your AV needs.

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