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    Stereo Exchange

    3.0 (133 reviews)
    Closed 11:00 am - 6:00 pm

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    Alexandra S.

    Suffice it to say, I'm taken aback by the two-star average rating this place has on Yelp given our recent experience. However I do trust the collective wisdom of Yelp reviewers so there must be something to such a low average. But on our visit, the experience was positive so I wanted to weigh in. We were greeted by an effusive, friendly and completely un-pushy salesman named Anthony. We told him right off the bat we were there as lovers of McIntosh brand audio equipment (both vintage and new) and just wanted to take a look at what they had to offer. There ensued a most pleasant 30 minutes or so of Anthony showing us the fabulous equipment they had. This included him bringing us into one of the comfy sound rooms where he played some great CDs for our listening pleasure. This was certainly a terrific place to see and hear the latest in what McIntosh has to offer. Stereo Exchange has a lot of square footage so there is plenty of room to explore all the offerings. Anthony and my husband enjoyed swapping stories of their competing McIntosh obsessions, what they own or have owned, when and where, but it was all in fun. There was nothing snooty about any of our interactions as others have stated having had. We didn't buy anything; in fact the intent of this visit was to browse and yet we never once felt pressured even though Anthony chose to spend a lot of time with us. I'm sorry to read of the terrible service others have received here. All I can say is ask for Anthony! And if you, like us, are fans of the McIntosh brand, do take a gander at what they have to offer here.

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    1 month ago

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    7 months ago

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    1 year ago

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    Page 1 of 4

    Ask the Community - Stereo Exchange

    Review Highlights - Stereo Exchange

    Glenn was happy to teach me about audio equipment and showed me speakers that fit the music I described wanting to play.

    Mentioned in 7 reviews

    Read more highlights

    Sound By Singer

    Sound By Singer

    3.3(21 reviews)
    0.7 miChelsea
    $$$$

    I walked into Sound by Singer twice. The first time, I had absolutely no idea that I was walking…read moreinto a shrine of audio. That was in October 1998. I had just moved to NYC. I had a very limited budget of $1,000, and I was hosting a housewarming party the next day. I knew I was in the wrong store pretty much as soon as I walked in. However, Andy Singer was very patient and walked me through my options and I walked out with a CD player, an amp, and speakers from three different manufacturers that I had never heard of before. And he managed to make it work inside my budget of $1,000. A couple of months later, I was developing audiophile tendencies. The equipment I bought was that good, even within that budget, but the CD player just wasn't doing it for me. So I boxed it back up and returned to Sound by Singer. Amazingly, Andy didn't just take the CD player back. He sold me this beautiful alternative CD player made by an obscure English firm, for which all he asked me for was $200 and the return of the original CD player. The resultant combo kept me more than happy for 20 subsequent years. The amp eventually died, and the obscure firm in Jersey that made it had gone out of business, and it was not cost-effective to replace it. I ended up replacing everything. Although it's not an option for an audiophile, so I don't really qualify, I covered my home with Sonos speakers. I still have that CD player. I never play music on it anymore, but it was built with such love and care I have not been able to bring myself to part from it. Thank you, Andy. If you were the person many of the people posting negative reviews here say about you, you would have laughed me out of your store with my budget of $1,000. But instead, you made that $1,000 go so much further than I could possibly imagine. RIP Andy, and thank you for 20 plus years of beautiful music and helping turn my first New York apartment into my home.

    I wish I could hive 0 stars. I bought an Esoteric SACD player years ago. It immediately had issues…read morewith the drawer getting stuck. I brought it in and after a few days they said there was nothing wrong with it. I got it home and the drawer stuck. I had to send it California to have it fixed under warranty but the shipping was expensive. Andy Singer was still alive then and when I spoke to him his solution was to sell me something else.

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    Sound By Singer
    Sound By Singer - Andrew Singer

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    Andrew Singer

    Canal Sound & Light - Acoustical panel installation at Kubeh restaurant and bar.

    Canal Sound & Light

    4.6(52 reviews)
    1.4 miSoHo, TriBeCa
    $$

    I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

    Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

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    Stereo Exchange - hifi - Updated June 2026

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