Terrible customer service. Waited months for an appointment. Finally able to book one online…read more Arrive at Office for cleaning. Door is locked. Contacted other office. They told us to come over and they would do the cleaning. Get there and wait. Go back and they tell us that they can't do the cleaning. Come back in 9 months! Drove 40 minutes to the first office. Then another 25 minutes to other office. Drove 40 minutes home with no cleaning. 5 hours wasted! I've never seen such terrible treatment from a dentist office.

Dr.Kent is very professional and thorough and the staff are always friendly and courteous. Awesome…read morehygienists !

I came on an emergency visit: problem with an implant. This is the best place to, they treated me…read morelike a royalty . I was accepted here as a family member, the more to it this beautiful FAMILY gave me a ROYAL welcome. Doctors and All staff are very caring awesome wonderful beautiful people. Merry Christmas to you and Happy New Year . Love and Light to you my beloved Family !!!

I admit, I have not been to any dentist in some time. I came here on an emergency visit Tuesday…read moreafternoon based on Yelp reviews alone. Yelp was right, this place is stellar. I have been terrified of the dentist for some time. Kind of like the car dealership, you have a go-between who talks billing and insurance with you away from the nurse and dentist. It's discrete and comfortable without pressure. My nurse (dental hygienist) was Susan? Or Sandy? God she was an angel. She was so kind to me breaking down and upset and in pain. She made me feel so comfortable talking about stuff and offering anything I might need. My dentist was Dr Taylor who was incredibly knowledgeable and proficient. I got out what needed to come out and I even scheduled an appointment for regular maintenance later this month. I was made comfortable to be there, whether I needed nitrous or a valium, either are available. And they make sure you are physically comfortable with numbing. Mentally comfortable is hard, but true kindness shines through in the folks who work there. I got a kids "reward" (shark plushie) to hold while I had my procedure. When I left I got a "goodie bag" with full instructions on what I had done, extra gauze, and an emergency card. It's a little hinky getting in with the road construction on witchduck road. But soon as your turn on Grayson, by the church, it's there. There's an employee entrance on the witchduck side and another saying Ste 200 on the side, even though the dentist is Ste 100, this is the door you go in.

I went to a new dentist for the first time today, and I have to admit--it was a really great…read moreexperience from start to finish. The front desk staff was welcoming right away and even thanked me for completing my forms ahead of time, which was a nice touch. The dental assistant who took my X-rays (I'm assuming that's what it's called) came out to get me and was super kind and easy to talk to. She explained everything as we went and made sure I was comfortable the whole time. After the imaging, Dr. Hernandez came in and went over everything they found. I honestly don't remember ever having a dentist be that thorough. He took his time, explained things clearly, and made sure I understood what was going on and had all my questions answered. This was just the first visit--they'll do the cleaning and anything else at a follow-up--but overall, everyone there was wonderful. It's hard for me to even say this, but I'm actually looking forward to going back. I told my youngest son and his wife (who are local and looking for a dentist), and they are eager to be seen by Dr. Hernandez and his staff!

Love this place! I came after being with the same dentist for over 20 years and was pleasantly…read moresurprised. Once I got to the back, the tech and Dr Cox were amazing! They were so kind, thorough, and explained everything simply. I was even able to get my appointments faster than expected; a huge plus! The office is clean and updated. The front desk staff could use a bit more spunk, but they were still helpful. I look forward o my next appointment.

I recently visited Dr. Folck's office for some fillings, and I couldn't be happier with my…read moreexperience! From the moment I walked in, the staff made me feel so welcome and at ease. Their friendliness combined with the calm, clean environment truly sets this place apart. Dr. Folck is absolutely wonderful--she is kind, gentle, and genuinely cares about her patients. During my procedure, she took the time to explain everything, ensuring I was comfortable all the way through. What I particularly loved was the view from the treatment room; it's beautiful and relaxing, which made the whole experience even more pleasant. I highly recommend Dr. Folck for anyone looking for a compassionate and skilled dentist. Thank you for a fantastic visit!

I've been going here since my mom coerced me into leaving our prior dentist. She started going here…read moreand was shocked at how amazing their customer service was, as well as how thorough Dr. Santos is. I used to love coming to the dentist (we all have our quirks, people!), until I had a bad experience at our prior dentist. I decided to give Smile By Design a go, and I love it (although I can't say I LOVE getting dental work done- I'm now a normal person that dreads the dentist). I've had filling removal & re-fills done, and I expressed my fear & anxiety to Dr. Santos, and she was so calm and patient with me during the entire procedure. That first experience I had with her made me feel totally comfortable and I trust her completely with my teeth. I think they do offer a lot of options, and some people are put off by that, but I'm gonna tell you- I bought that expensive Bluetooth toothbrush they offered me, and while the Bluetooth part is whatever (IMHO), my teeth have never felt better and my hygienist notices a difference in my teeth (which I totally believe!). My teeth feel like I just got a cleaning every single time I brush with it (which is nightly). Dr. Santos also suggested I get a soft night guard, and while my insurance doesn't cover that, I saved my pennies and got fitted for it. In summary, I do feel as though this dentistry has my teeth in their best interest, and I would recommend anyone going here! If you've had bad experiences at the dentist, be honest with them about it and I think they'll baby you like they baby me. We need it!

Took two kids here. Dr. Maddux is available to answer questions at every appointment, which made a…read morebig difference for us in terms of having confidence in the treatment plan. Cheerful, open office helps to put everyone at ease.

I'm 26 years old and want braces. I came across Maddux Ortho. I have insurance but does not cover…read morebraces for adults. Ridiculous right?! I left my consultation a hour ago and I felt very welcoming coming in. Going into any dentist, orthodontist, or doctor can make my nerves a little uneasy. Not with this place. I was in a out of there with easy. Dr. Maddux and his fantastic crew were super sweet. I recommend them 100%. I called my sister and told her to go there. The were no sales pitches going on. They were very transparent about the whole procedure and payment plans. Update: 4/10/2018 I got my braces put on! Thanks!

I only see Alexa for my cleanings. She is the perfect person for someone like me with high anxiety…read morewhen I'm in a dentist chair. I have a lot going on in my mouth and Alexa gives solid advice, she keeps it real, and she does a very thorough job of cleaning. I've had others in this office and trust me; Alexa is the one you want. Heads-up at check out, I have spent as much at 15 minutes on waiting to be called to pay for services or be told no charge and later get a bill. But hey, we don't go there for the administration side of the business, do we? As of dentist; Dr. Dano will sing to you while he works. Dr Foleck, has done my implants, he knows his sh*t.

Subject: Very Disappointed With the Virginia Beach Location -- Norfolk Location Treats Patients…read moreWith Respect I want to share a deeply disappointing experience I had at the Virginia Beach location. I would strongly recommend that anyone with darker skin avoid this office and continue using the Norfolk location instead, where I have always been treated with dignity and respect. Today, I was told to come into the office, only to be informed--after I arrived--that I had a balance and they could not see me. No one asked whether I could pay the balance, nor did they mention that this would prevent my appointment. I have an HSA card and could have taken care of the balance immediately, but the way they handled the situation completely dismissed that possibility as I no longer wanted to trust them with my care!!! To make matters worse, they announced that I needed to step into the back for a "financial issue" in front of everyone in the lobby, which was both unprofessional and embarrassing--especially considering I have not been to this office in two years. Their assumption that I had no ability to pay, and the overall treatment I received, felt discriminatory. I have never been treated this way at the Norfolk location. This experience was unacceptable, and others deserve to be aware of how this location conducts itself. Wish I could give zero stars.

The staff is so friendly and kind the doctor I saw was a sweetheart and was able to talk to me…read moreabout all the things about my teeth that bother me to include creating a plan for cosmetic changes, I was so happy and would recommend this place to anyone

Fantastic dentist if you're looking for a more holistic approach. Dr. Dean Kent porvided me with…read moresome holistic treatment options for an abscess. I have been able to avoid taking antibiotics and treat the infection naturally.

This is the first dentist's office that I've been to since being out of the military and it was…read morephenomenal. The staff here is amazing. They give you a lot of reminders before your appointment and they email you paperwork to fill out before your appointment. My hygienist was so awesome. She was thoughtful, and thorough and explained everything that she was doing and even took the time to explain my X-rays. She was so amicable and made me feel so comfortable. This was the best and most painless cleaning that I've ever had. When the dentist came in after my cleaning, he briefly talked to me listened to my concerns, and was able to refer me out to an orthodontist. I am so happy to have found this establishment.

Dr Bergano is my dentist and I am glad he is. From when the beginning when I first came to him & up…read moreto now, him and his staff have always been so wonderful. For all the years Ive been in Va Beach, his practice has to be the best Ive been to. There scheduling is always good. They try their best to accommodate you with your chosen time. When you get into the office, you rarely have to wait long because they work like clock work. Don't get me wrong though, their hygienists aren't rushing you because they always do a great job and make me teeth feel squeaky clean but they're just fast hard workers. When it comes to the billing process, they make sure they check with your insurances and make sure they get covered but if its not they offer payment plans. And if you ever been to a dentist you know how pricey that gets... Another thing, if you're like me and you hate when you get dental work and they need to administer anesthesia, Dr. Bergano for some reason does it so good I barely feel the pain of the needle. So next time you need a good dentist in Virginia Beach, choose Dr Allan Bergano.