I normally love hertz but today was absolutely terrible. I was able to book online for an 11am…read morepickup and I arrived and only 1 person was working and they didnt even have my car or ANY cars in stock which was insane to me because why even let me book it. Then they couldn't cancel it and had to call someone to cancel it. This is beyond the dumbest thing ever to allow reservations for cars that dont exist and I feel like as a president circle member this is unacceptable

Somebody closed the wrong contract out, not paying attention...... which ended up being mine…read more...... they took the car two days early...... I had two more days before I had to pay for my rental....... They would not open my contract back open, they said they couldn't......,This mistake cause my kids and I to be homeless....... No car, no job, no money, no hotel room, no food.......... I bet whoever did it went home and ate good food after a hard day of NOT paying attention ! I had money to get my rental started one time! They messed my life up that I was trying to get back on track!

I made a last-minute car rental at this Enterprise and found the experience remarkably satisfying…read more Reserving the car online just a few hours beforehand was quick and simple. Upon pickup, they lacked my chosen class of car, so they upgraded me at little extra charge. All the while, the two gentlemen who assisted me were kind and accommodating.

on hold for 45 minutes with no answer, go in and everyone is just sitting around and talking...read more

Be careful making your reservation, even if you don't give your name and phone number. This happens…read moreto me I was never asks my name, since I had reserved from them before I assume they knew who I was. I made my reservation in person a week prior to pick up. The day of pick up there was no reservation for me. I left without a car. So make sure you give them a name, number or a reservation number even if they say it's not necessary.

the Avis location at GSO airport is constantly incompetent. The people that work the desk are nice,…read morefriendly and can be nice to work with, but they NEVER have a car ready and are often closed if you get in after 10PM at night. My reservation was for 11:00AM on Monday. When I arrived there were 9 people in front of me, and no cars available. After waiting for 30+ min in line I was told to wait in the lobby are. After 90minutes, there were 15 people waiting on cars, with another 22 in line waiting to be told to wait. I decided to Uber to my destination since I had already missed my first meeting and was now late for my second. I will not use GSO any longer because of Avis.

As I agree with another young lady, it always seems to be a shortage of cars or to be over booked…read more Not only this locations but the others in the surrounding area. It kind of seems senseless to make a reservation because it won't be honored. Even if they don't have the size vehicle reserved and they have something bigger, they still insist that you pay for the bigger vehicle at that vehicle price or you get no car at all. The staff is pretty good, always smiling.....until they become overwhelmed, then you start to see the real them. Last time I rented a car from them, the air pressure in the tire kept getting low, because I was driving long distance, I didn't want to take that chance, so prior to leaving I took the car back to exchange it out. They then have me another vehicle that said oil change soon and the Bluetooth function didn't work. I told them I wasn't comfortable driving this vehicle because of the oil change light, I was told to take the vehicle to the shop that does the maintenance and have them reset the sensor. So, I refused to take that car. After change vehicles 3 times and transferring luggage 3 times in the rain, they finally got me into an ok vehicle. I watched them vacuum the car, however it could have been better. It was clearly a no smoking car, yet it reeked of smoke, the seats had burn marks and dirt stains, yet that was the best they had. So waiting on them to bring the keys and the contract, they didn't print the contract, they have me the keys and told me I didn't need to contract. About 3 hrs later guess who gets pulled over by the police???? That contract would have been handy then huh? After explaining to the SC officer why I didn't have a contract, he let me go. When I called to have them email me the contract, I was told they didn't know how to do that. So finally, the next day I as able to get the contract via fax. So I probably won't be using this branch again unless it's my last choice.

Stay far away from this location. The dishonesty runs from the front‑line staff all the way up…read morethrough management and corporate "customer service." The employee who checked us out lied about the insurance price, and when I brought this up at return, the staff member there apologized and--without me asking for anything--offered to comp me one rental day and said the refund would go back to my card. It's now been almost two months, and despite a conversation with the manager, Justin, who assured me it would be handled, and a follow‑up call to the 1‑888 number where I was told someone would get back to me "right away," I have received no call and not a single cent of the promised refund. This location demonstrates deceitful business practices from top to bottom. I fully intend to escalate this, because wrong is wrong.

Absolutely not!!! My daughter had a reservation for two weeks prior to picking up the car. Got…read morethere, no cars available. They proceeded to tell her to contact other locations to find a car on her own. HORRIBLE business practice and customer service. She also called other Enterprise locations. They promised to have someone locate a car for her. No response back. Will never use Enterprise again. I'm required to give one star. But it should be negative stars!!!!

They forgot to come pick me up at a collision center for 1/2 an hour after taking a different…read moreperson for their rental. When they took me to rental locadion, they THEN told me I had to be driven to a different location because " they were out of cars." There were two SUVs in the lot that they said "were taken by other customers." No reason for them to take me to a location where they knew there were no cars instead of taking me to the location wheee they were cars. Folks at the Cornwallis location were nice and professional.

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.