I needed a car at short notice. The Alamo people at the Ottawa airport were rude and abrupt about…read morehaving to deal with a "walk-in", even though they had plenty of cars and there were no other customers. When I returned the car a day early, they wouldn't reduce the "special weekly rate" - nobody said anything about this when I rented it, but they clearly expected me to suck it up for having the nerve to be a "walk-in". The bill featured a $56 charge for "premium rental location" (the airport???) - also not mentioned anywhere in the contract. I trusted these people in an emergency and they stiffed me. I will NEVER rent from Alamo again.

Use to rent all the time with Enterprise (pre covid days) back when they were super cheap, but now…read moreprices have gone up and i noticed Alamo had rental deals that were at least 30% cheaper than enterprise so i decided to try them out for the first time. I will give them credit where it's due, when i went in i was politely greeted and asked to hang tight because they were busy (fair), everyone was polite, but when it was my turn i was just handed a set of keys and told to do a walkaround of my vehicle (by myself, im pretty sure its standard practise for an employee to go with you) anyways, i had this vehicle for a week in which i had babied like my own car (drove super carefully, made sure to park it in safe/paid parking areas where it would be surveillanced) and when i went to hand the vehicle back they just took the keys and said i was good to go (no walkaround, nothing), so i left. A few hours later i recieve an email from the assistant manager saying that there is "severe damage in the form is deep scratches and DENTS in the roof"!!!! of all things wtf! There is only 2 things that could have happened here, 1. The previous renter fked up the roof and when he/she returned the vehicle, it was not inspected properly (the roof anyways) or 2. They are purposely scheming because i was not there to do a final walkaround with an employee (my mistake i guess) because there is definitely no way i had left "deep scratches" on the freaking roof let alone severe dents (im sure if there was something powerful enough to drop on the roof and leave a couple "severe dents" i would have heard or noticed it. Anyways, the assistant manager asked me in the email to go in so we can go forward with an insurance claim but the location was really not convenient for me to go to (especially without a vehicle) so i called them, 4 times. First 3 times no answer, 4th time an employee picked up in which i asked to speak to the AM and was told he was busy and they would have him call me back. Waited 2 days, no calls, sent him an email inquiring about the damages and photos and i get no response but an instant email finalizing my bill of sale and them taking a $500 deposit from my credit card. Fantastic. This is the type of shit that you only see online, on google reviews or youtube thinking its usually probably fake and never going to happen in the real world but let me tell you, damn dude it happened to me, i'll admit, i've been had by a car rental company for the first time in my life and it just had to be the one time i switched rental companies.

About 2 months ago, we dropped off a car rental at this location (we picked up at the Billy Bishop…read moreAirport location in Toronto because the Wellington Street location had no cars left. This was during the rail line blockades by protesters opposing the Coastal GasLink pipeline, so anyone who was traveling by train (like us) was stranded. Car rental companies were busy, many locations had their entire fleet rented out, so we were thankful Billy Bishop had some cars left, but I am digressing from the review...). We had minimal interaction with the staff at this Ottawa airport location (which was the only location open late on a Sunday, so we had to return it there despite living nowhere near the airport and having to take a taxi home from there, oh wait I'm digressing again, lol), but overall we were very happy with our experience at National as a whole. As soon as we drove into the assigned parking spot for National, a representative approached us and greeted us. He scanned the barcode on the car, looked around for damage, checked the odometer, gas meter, etc. Told us everything was good, and emailed us confirmation of the return. Easy peasy. Signage for the car rental drop off was clear, and signage for where to drop off the vehicles for each car rental company was also clear. Although I would have rather taken the train like I had originally planned, I had a good experience with National both in Toronto and Ottawa. I would rent from them again, but hopefully next time it will be because National was my first choice, and not because I had to scramble at the last minute to find a way home because my original plans were derailed, so to speak.

Very good service from this location. Ottawa is a small airport, so rental cars on site which is a…read morebig plus, no shuttle buses. Due to a mistake in my reservation, I did not have a car but they were very gracious and hooked me up quickly. On the return, the lady was extremely nice- she was hustling and actually running to get people checked in quickly. When she asked me how the rental was, I told her it was great but wished the car was bigger, and she offered me a free upgrade for my next rental- probably won't ever use it, but nice nonetheless! My only warning for this location, which has nothing to do with National- no gas anywhere near airport, plan ahead!

I needed a car in a hurry as I missed my flight. I ended up at the Enterprise at the Ottawa…read moreairport. At the desk, I ended up dealing with Obay and Richard Perkins. These guys are the template of what great customer service should represent. I was stressed, in a hurry, and generally pissed off at myself and my situation and these guys went above and beyond to make my rental quick and easy. Rick is a star at this company and I hope Enterprise treats him the way he treats their customers - amazingly. If I ever need a rental in the future Im calling him directly. I will definitely be going back. Thanks again guys, you rock!

The dealership drive enterprise car rental is one in a million! the staff here are wonderful…read moreincluding the location Manager Mr. C. Whom was a ray of sunshine. They were highly attentive, professional and articulate with my requests, questions and concerns regarding my rental. Which made my experience with enterprise superb. I'm grateful to have been sent here, I knew I was in good hands. From the selection of fine vehicles to the immaculate customer service skills. This enterprise beats all of the other locations in town. 5+ stars.

The online booking system was easy, I climbing making changes. Pick up was quick and simple. The…read morecar we rented was not cleaned well and we found out the cruise control didn't work which was a pain for a 3 province vacation. The car itself was super comfortable and we didn't have any other issues. The manager, Bobby, was quick to offer solutions to rectify the inconvenience when we returned home. All in all a hood experience and I would recommend them.

Horror story - our family member was left stranded door shut in her face today after dropping off…read moreher car for body work and being shuttled for a rental at the end of her work day. The uncourteous young man was uncaring and rude. It then involved one person to rescue her to home and now we needed to lend her our car and I am a working in health care. Unprofessional and insensitive service additionally inconsistent information was provided. Strongly suggest you go elsewhere as this resulted in disrupting three other professionals due to this one employee. I will be calling in the morning to review and discuss personally. Poor customer service I would give him a very low rating despite it being close to closing time. As a professional I work until the work day is done. It appeared as this was a can not be bothered to help situation as we are almost closed. Again leaving someone completely stranded no suggestions or advice is simply put unkind.

I've rented cars in just about every major city in North America, and I've never once experienced…read moreanything of what I saw with my own eyes at this location. It's run like a zoo of animals on the loose who at best are just incompetent and ignorant. At worst, they're criminals and scam artists. If Enterprise were to actually realize how these employees acted there, they'd be forced to clean the house. It started out very badly before the long weekend and ended with the worst possible circumstances imagined. Even though it was booked online, I was met with complication after complication that led to spending over 90 minutes of wasted time just to get the vehicle off the lot. The staff there were rude, unprofessional, and could not care any less than they did about basic customer service. The following day, the individual (Dawson) who took the rental called me at 8 AM demanding I pay an additional $300 deposit beyond the $450 I had already paid for the rental fees. I said go ahead, charge my card on file. He said he tried already and it was declined. When I called the credit card company to find out why, they made it very clear that the individual flat-out lied since there was no record of an attempt. I didn't hear back from anyone at Enterprise again until the day of return hours before it was due to be returned, when I got a voicemail addressed to some guy named "Frank". With the bill paid in full, and the car not due back for another three hours, I later found out the same incompetent individual called my son who was listed as an emergency contact leaving a confusing voicemail there as well. I was just as happy to bring the car back and be rid of these very disturbed individuals, so I brought it back early clean and with fuel back to its start. I dropped the keys off at the counter, called an Uber and waited outside. While standing there, the same individual came up to me telling me that I needed to come back inside to pay my bill. I was shocked that he had the nerve to say that, and I explained very clearly the bill was already paid, and he needed to check it for himself. When he insisted I come back in with him, I told him I was late to go meet a business client and if he had any other questions to call me later. At that time, the Uber car showed up and I got in. That's when the mouthy punk kid teamed up with Dawson and started threatening me with violence, and also with the Uber driver to the point, that the driver became so intimated that he refused to drive. I ended up getting out of the car and walking off the lot completely where I called for another car a few blocks away. As I was leaving the two of them were screaming obscenities at me and I was leaving without paying my (fully paid) bill, in front of at least a dozen other customers outside witnessing it. The final insult was an hour after I left they charged my credit card, which they were claiming they had no access to, another fee, which I've already filed a dispute with my credit card company. I've already contacted a lawyer to see what civil and perhaps criminal actions can be taken.

Awesome staff on Merivale Rd. The car was beyond wonderful, I have to say that the service was…read morebeyond wonderful.

Pick-up took a little longer than I would have liked, but in their defense, I threw them for a loop…read moreby requesting a car an hour earlier than scheduled and I showed up even earlier. I opted for a standard model for $38/day Canadian. They set me up in a clean, newer model white Toyota Camry my grandmother would probably like, but just after I had signed all the paperwork for it, two girls rolled up to return a bad ass Dodge Charger, which I wanted instead. I inquired about the difference in price to get that and it was about an extra $20/day since they considered that "full size." Not in my opinion, but whatever. Overall, no issues. Staff was very courteous and professional. Drop off took about 10 minutes.

Last minute cancellation, blamed it on a booking system. No…read moresolution/rectification offered other than to check another (Enterprise?) location. It if was a small unbranded mom and pop rental co, would have understood. Expected better from a branded Enterprise that has network of rental cos.

Rented a car from here to go out east. Really quick to get in and out…read more They didn't have car I wanted so they upgraded me. It had low KMs on it and was pretty new. Drop off was painless as well. Would rent from here again.