I've rented cars in just about every major city in North America, and I've never once experienced anything of what I saw with my own eyes at this location.
It's run like a zoo of animals on the loose who at best are just incompetent and ignorant. At worst, they're criminals and scam artists. If Enterprise were to actually realize how these employees acted there, they'd be forced to clean the house.
It started out very badly before the long weekend and ended with the worst possible circumstances imagined.
Even though it was booked online, I was met with complication after complication that led to spending over 90 minutes of wasted time just to get the vehicle off the lot. The staff there were rude, unprofessional, and could not care any less than they did about basic customer service.
The following day, the individual (Dawson) who took the rental called me at 8 AM demanding I pay an additional $300 deposit beyond the $450 I had already paid for the rental fees. I said go ahead, charge my card on file.
He said he tried already and it was declined. When I called the credit card company to find out why, they made it very clear that the individual flat-out lied since there was no record of an attempt.
I didn't hear back from anyone at Enterprise again until the day of return hours before it was due to be returned, when I got a voicemail addressed to some guy named "Frank".
With the bill paid in full, and the car not due back for another three hours, I later found out the same incompetent individual called my son who was listed as an emergency contact leaving a confusing voicemail there as well.
I was just as happy to bring the car back and be rid of these very disturbed individuals, so I brought it back early clean and with fuel back to its start. I dropped the keys off at the counter, called an Uber and waited outside.
While standing there, the same individual came up to me telling me that I needed to come back inside to pay my bill. I was shocked that he had the nerve to say that, and I explained very clearly the bill was already paid, and he needed to check it for himself.
When he insisted I come back in with him, I told him I was late to go meet a business client and if he had any other questions to call me later. At that time, the Uber car showed up and I got in.
That's when the mouthy punk kid teamed up with Dawson and started threatening me with violence, and also with the Uber driver to the point, that the driver became so intimated that he refused to drive.
I ended up getting out of the car and walking off the lot completely where I called for another car a few blocks away.
As I was leaving the two of them were screaming obscenities at me and I was leaving without paying my (fully paid) bill, in front of at least a dozen other customers outside witnessing it.
The final insult was an hour after I left they charged my credit card, which they were claiming they had no access to, another fee, which I've already filed a dispute with my credit card company.
I've already contacted a lawyer to see what civil and perhaps criminal actions can be taken. read more
