Travel has been a bit of a whirlwind lately and I was hoping to rent something familiar…read more Apparently they do not rent out sports cars from the airport. My daily ride is a v8 camaro, and I was hoping for something similar from here. I had reserved a full size car, ended up in a decent sized Ford SUV. Not my favorite car in the world - the infotainment screen and operation was not user friendly for someone not familiar with the Ford products. Otherwise, it drove okay. The drop off was easy and pickup was fairly routine, just sign the contract and get the key.

Amazing service. I would say it is the best experience for car rental in ROC airport. Had two trip…read morewith Hertz in ROC which was terrible. This time at Enterprise they give me a brand new Honda Odyssey. Only less than 2000 miles on that car. Nice experience! I will definitely rent with enterprise again.

We flew into Buffalo on a red-eye with the whole family, exhausted and just wanting to get to…read moreRochester. The line at the Buffalo Avis counter was already a mess -- I watched several customers get turned away because their reserved vehicles weren't even ready. When it was our turn, we'd booked a van but got "upgraded" to a three-row SUV instead -- an old Subaru Ascent that was dirty inside and had visible damage on both sides. At that point we were too tired to fight it and just wanted to get on the road, so we took it. Once we got to Rochester and had a chance to actually look the car over, it got worse: missing parts, trash stuffed in various compartments, and bald tires. I tried calling Avis but kept getting routed to the national line, which just told me to go to the nearest Avis location in person. That's where Amanda saved the whole trip. I pulled in frustrated and ready to vent, and she immediately understood the situation. When I started describing the dirty, damaged car, she gently stopped me and said, "You're uncomfortable in the vehicle" -- which I didn't realize was her giving me the exact language needed to get it swapped out under policy. She wrote it up as "customer is uncomfortable," submitted it, and we walked out with a brand new Sienna. Avis's national booking and vehicle prep clearly has issues, but Amanda at the Rochester location turned a nightmare rental into a manageable one. If you end up with a lemon like we did, ask for her.

Beware of Budget and Avis rental cars at the Rochester airport! They are the same company and same…read morepeople, if you book with Budget there isn't even a person working there, it's just a sign at the desk that points to Avis. They tried to give us a car with expired temp plates. Not only was the temp plate expired and from out of state, it was ATTACHED TO THE BUMPER WITH BANDAIDS!! On top of that, the car literally had writing on the window saying the plates were expired and the team couldn't care less and marked this as a car in service ready to go. The tire was missing valve cap and went flat in minutes, someone literally had to have filled it with air knowing it would be flat instantly but have air JUST long enough to get off the lot and out of their hair. So much more happened here I don't even have the energy to type but this is the sketchiest place I have ever rented a car and suggest you avoid it at all costs.

Brenden the manager is the goat. Ignore the hate if he is taking care of things you will have…read morenothing to worry about. Forgot my garage opener and he went found it, called me, and held onto the opener in the office until I returned from my trip. Great guy!

Returning the car was perhaps the easiest thing ever! We drove into a spot, a customer service rep…read morecame out, took the keys, asked us if an email receipt was sufficient, thanked us, and we were done! Since we pretty much bought all the insurance and they didn't need to check the gas, that really helped speed up the process. Actually getting the car was another story. The sign inside the airport said to go outside to the booth. No one was at the booth. After waiting a while, someone from the Enterprise booth said that the person working the National booth was on lunch so we should go inside and wait in line at the Enterprise counter to get our car. Of course, the one with the line! Then that guy told us to go outside! After explaining that we did, he went through the paperwork to get us our car and then told us to go to the Enterprise booth outside to actually get the keys. Then we had to wait for someone to get the keys from the National Booth. It was a bit of a mess! Car was good and everyone was nice.

The wait at the rential counter on Thu Jun 4 2026 at 11a was over 2 hours for everyone and…read moreaccording to the counter agents there was no good reason.

They have a single person working desk. It's ridiculous. I've waited over an hour already…read more Absolutely piss poor management decision for a single person while every other company has 3-4. Let alone since the gold members get priority the original line never moves because by the time they almost finish gold another plane comes. Wtf is going on here??!

This Alamo office is not at the airport. So it was a short shuttle ride with a very nice driver…read more The gentleman at the rental counter was friendly and professional. I was offered an upgrade to a Ford Fusion. It turned out to be an AWESOME car. The Fusion was Titanium trim level and loaded... heated & cool seats, heated steering wheel, blind-side and lane departure alerts. Definitely one of my best car rental experiences.

From the owner: Reserve with Alamo Rent A Car and get last minute specials and hot deals on car rentals for…read morevacation and other travel needs.

Wanted to give this company zero stars, or less if possible. Rented a car from them. Paid in…read moreadvance. Got to the rental car counter in Fort Lauderdale airport and we're told there were no cars available. Everyone in line was turned away. They wouldn't take anyone's names or information. They just stated go through the third party you rented through to get a refund. They gave zero s****. I've been trying to get a refund for over a week and have been unsuccessful. How can you charge someone for a rental car and then not give it to them? I feel like I got robbed. Paid. $330.35. requesting a full refund. I can't believe this is even a question of whether I would get a refund or not. How can you pay for a service, not receive it, and then not get a refund? This should be illegal, this company is criminal.

Aweful experience, disgusting dirty car, no gas to start with, no charging port that worked, dents…read moreand scratches everywhere and to add insult to injury they wouldn't accept credit card insurance and made me get their insurance which cost $400 more. Hertz would have been cheaper so much for trying to budget. Never again will I use such a desperate company.

All the cars smelled like weed. I tried three different ones and each one had a strong odor. At…read morethat point, we gave up. I'll be bringing the car back and trying again tomorrow in hopes of getting something clean.

Awesome customer service at the mall location (they recently moved next to Tops though). Very…read moreprofessional and kind. I had a great first experience renting a car and will be renting from them again soon. Would not go anywhere else!

A staff member appeared to assume that our group was entirely deaf and then spoke negatively about…read moreus in another room, seemingly believing we wouldn't hear. That alone was extremely unprofessional and uncomfortable. We were also told that someone would assist us shortly and asked to wait. After some time, the same staff member returned and asked if we had figured things out ourselves, which directly contradicted what we were told and made the situation more frustrating. Later, another staff member was sent to help us. While we were speaking with them, we could still hear the original staff member continuing to make negative remarks, including a comment suggesting that we would be made to wait regardless of whether we were able to get the car. Hearing that while actively trying to resolve the situation was incredibly disrespectful. Overall, the interaction felt dismissive, poorly handled, and lacking basic professionalism. Given that this location is near a large deaf community, a higher level of awareness and respect should be expected. Based on this experience, I will not be returning.

Unfortunately, the review link that was sent to me via text message expired ... I wanted to make…read moresure to give Kudos and Thank You's to Ryan C., Andy, Andrew B. and Joseph P. !!! They offered excellent customer service, quickly addressed my concerns and made it a great experience. Thanks Guys !!!! Ms. Shlonda (12.30.25 - 01.16.26)