Made the reservation three weeks in advance. Had no vehicles. So I took a giant Dodge Ram 4 door full size truck no one wanted. Okay, I could live with that. 3 WEEKS LATER THEY FILE A INCIDENCE REPORTS. The W. Palm Beach Dollar Car Rental are same people as Hertz and Thrifty. They claim the undercarriage was damaged. WE NEVER EVEN USED THE TRUCK. IT SAT IN THE AIRbnb the driveweay the whole time. SCAM............SCAM........SCAM.........SHAME.......SHAME...SHAME read more

When I arrived at the location, I was not greeted by staff although the guy was available. Once I went outside to speak to one of the other employees, he brought me back into the facility, I had to ask how to obtain my vehicle. As I did the walk around I noticed several damages to the car, I was told to report it at checkout. The lady there was quite curt. The car itself was in need a of deep clean as the seat and ceiling were stained. The car was also in need of an oil change and every time I started it up, I was reminded of this. No mechanical issues with the car and decent on gas. My biggest pain point was where to return it at the airport since there aren't any accurate signage at the airport to direct you there. I had to drive back around the airport terminals and follow the shuttle bus driver. read more

Possibly the worst run car rental agency I have ever witnessed, it has been combined with Thrifty and Hertz, all being run by a third party, average wait time for a car was between 1 and 1 1/2 hours. No fewer than 50 cars in the return area just waiting to be vacuumed and cleaned Less than helpful manager who is supremely unqualified to run a business Several employees just walking around doing nothing and looking confused This is how businesses fail read more

Do not go here, do not rent here, do not pass go, do not collect $200. Just do not! No cars waited hours after our flight...this was not a good experience and we will never rent here again. read more

Dollar Car Rental located at 3175 Belvedere Rd, West Palm Beach, FL 33406 - By far the worst car rental experience I've ever had. The franchise needs to investigate that location. My AAA Confirmation showed $270.82 for a 5 days rental. I went to the location to pick up the vehicle and was told I wasn't able to rent the vehicle from the AAA confirmation. I was then told another vehicle will be given at the same rate. My initial receipt upon driving off the lot showed $410.30 + $200 hold. I was running behind schedule so I figured I'd address it when I returned the vehicle. Upon returning the vehicle 2 days earlier the final receipt was $733.75. Needless to say, corporate was contacted and the necessary corrections/adjustments were made. Car Renters beware! read more

literally lied about the plate pass and when you call them on it, they litterally repeat the same thing over again. hope you have a decent credit card company that doesn't side with these creeps. read more

Honesty and integrity.. agent told me for $20 more u could upgrade the car.. she did not say $20 a day or I wouldn't do it.. charged me for a full tank of gas without asking and then tacked on several fees which brought my $240 rental to $460. No way to contact a real person .. only prompts that hang up on you. Will be contacting American Express to remove e these charges.. read more

Do not go here, do not rent here, do not No cars waited hours after our flight...this was not a good experience and we will never rent here again. read more

I bought the car through them on Priceline for my mother . I paid extra money for an upgrade and it's supposed to be a Buick regal or something similar. She pulls up in a Toyota corolla and I was confirmed by dollar rental car that that is a basic car not a premium. Customer service it's all a rental told me I had to call a Priceline and I spent a half hour on the phone with Priceline because they said dollar rental couldn't confirm if she had been downgraded until she returns the car. Which means I need to spend another half hour on the phone to get reimbursed for the upgrade that was paid for that was never received read more

What had previously been a good experience was soured when I turned in the vehicle. Was quietly charged $55 for unnecessary cleaning, just because there was a little bit of sand in the floor of the car. If the attendant had said something and showed some guidelines for it, I might have understood. But I have turned in vehicles dirtier than this or had my own vehicle vacuumed out for a lot less than this. It did not require 'detailing'. That is ridiculous. A convenient way for Dollar to gouge unsuspecting customers who never even review their bill. read more

desk closed at airport, shuttle took 30 min,, line super long no one working.. wasted alot of time .. def dont use hertz , dollor or thrifty unless you want to lose time.. other shuttles came and went 5 times before hertz dollar thrifty came. read more

Stay away from this awful place. The line was 13 people long with one agent waited 25 minutes to find out there were no cars even though I had a reservation for more then 2 months. I waited more then an hour to actually get a car. The exit agent was extremely rude and nasty. The car was a piece of crap with 60,000 miles on it and cigarette burns in the seats the icing on the cake is when I returned the car with a full tank but was still charged $20 for refuel because they said it wasn't returned on full. This place is the spirit airlines of car rental cheap ass crap you get what you pay for I guess. I do not recommend this place at all read more

I personally love Dollar Car Rental. They are a good price and efficient. I've used them for years and am currently in their Express program. After leaving the airport terminal, they had a bus waiting to take us to the car rental lot. They informed me that I had made two reservations for the same dates (one was significantly more money based on when I had booked for some reason) and the lot employee canceled the more expensive reservation for me with no issues. Returning the car was just as simple. An employee came up, checked me in, emailed me the receipt, and I was on my way to the bus to head back to the Airport for my home flight. read more

I don't know where to begin....lets start with the old dirty car we got. It handles were gross filth on the seats stains and all. The car had over 80,000 miles. Well it started to rain when we use the wipers the rubber is falling off the blades. We call them to see if the would send someone to replace them, they said no come to us. My husband drove 40 minutes back to airport to get the car replaced is what they told him he waited over an hour before they told him they had no car to give him that he could go to the store and buy wipers himself and replace them. I don't think it was our place on our vacation to play mechanic . read more

Dollar Car Rental - As good as it get with the wipers big smug right in yourface - Car Rental Near Me - West Palm Beach, Florida

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I had to fly home last minute, and really thought I had paid for the car with the exception of a $65 charge I had to pay when I picked up the car. Well, I soon realized they do that so they can also charge your card an additional $500 for using a debit card ($200 for credit cards) to "hold". I asked where this information was and the kid working the desk said, "It's in the small small print" And another girl, who although very sweet, was just doing her job, tells me they've had to turn away families with small children because they weren't aware. Mind you they will NOT refund your money at all if you don't have an extra $500 for them to "hold" They got the manager since I wasn't happy, who looked at me like I kicked his dog and said, "Well you'll get it back" (It's been over a week since I dropped my rental off, still haven't gotten my money back.) I'm not sure if a prerequisite of getting hired at this scammy company is a lack of empathy or if the company just slowly kills your will to care but that was the first and last time I use Dollar Rental. I guess that's my fault for not checking the reviews. read more

Don't waste your time, I will not waste mine When I arrived, without warning, I was told and then found out that they have had a 2-4 hour wait for any car read more

Worst experience EVER. Waited on line for one hour only to be told that to get the car we had prepaid for we would have to wait another hour. Only car available was an electric vehicle. We took that but received no instructions on how to use it or charge it. Then we were sent to space 133 to get it only to find a truck in that spot. When my husband told the completely incompetent guy who we dealt with we were told he would come out to help us. He didn't. We took a car which was what we were supposed to get and then had to convince the person at the gate to change the paperwork and take that car. We PREPAID for a car. Why wasn't there a car when we arrived!!!!! read more

This Rental company requested a full tank upon return and also billed my card for fuel. There is no option to speak to anyone about questions. You have to go through website to file dispute and provide receipt. I paid cash to refuel guess I lost $40 dollars. I recommend if you use this service do not refuel the car. read more

I know all you see right now are the bad reviews but here's a good one; from the moment I picked up my vehicle everyone was extremely helpful even though I had forgotten my wallet and had to wait for someone to bring me my wallet. Everyone was cordial and respectful. Then I had to extend my time due to my drive; and the response time was extremely fast as well as extremely helpful so I want to thank you! read more

Dollar Car Rental - Tuson- road trip - Car Rental Near Me - West Palm Beach, Florida

I reserved a car from Dollar Rent a Car to be picked up and dropped off at The West Palm Beach Airport in Florida. After doing so, I came across the Yelp reviews about this location. I was very concerned after reading all the bad reviews. I did then take the time to do some homework and know what I should expect at the counter. After picking up my luggage, I went to wait for a shuttle. It took about 15 minutes or so to arrive. The shuttled filled up and we were on our way to the rental lot location. I had the foresight to sit next to the exit of the shuttle. When we arrived at the lot, I quickly grabbed my suitcase and was the first out of the shuttle and into the rental office. There were two attendants at the counter and only one customer being taken cared for when I arrived. The second attendant waved me over. I gave him my rental agreement and clearly exclaimed: -I would like to refuse the liability insurance. -I would like to waive the collision coverage. -I do not want a transponder for paying tolls. (I did not plan to use any toll roads) -I want to return the car full of gas The attendant was professional. He took his time, but not excessively so. He did not attempt to up-sell me on the "extras". He did suggest that they could "take care of the gas for me" but I reminded him that I planned to return it with a full tank. It tool about 7-10 minutes at the counter and I was handed my paperwork. By the time I left the counter, there were about 10-12 people in line. I imagine that they had to wait a while to be served. I was then directed to a kiosk outside in the parking lot to choose my vehicle. When I got to the kiosk, there was no one there. I waited about 10 minutes for someone to arrive. She apologized for her absence and immediately and quickly directed me to the row of about 9 available cars that I could choose from. I was able to get the same model as I had been pro-missed on-line. It was a Nissan Altima, there were 3 to choose from. The car was clean and had no detectable odor. There were about 51,000 miles on the car. It was in excellent condition and appeared well maintained. The vehicle was a pleasure to drive, with no issues. On returning the car to the rental lot, I did encounter some trouble. I had entered the rental lot address on my Google Maps GPS on my phone. Somehow, it refused to show me the correct exit to reach the lot. The signage was a bit ambiguous and I missed the exit a few times, having to loop around by the airport pickup area a few times. I don't know if it was me or not but the woman next to me said that she had had exactly the same problem. Fortunately we had given ourselves a lot of extra time so it worked out. Exasperated, I switched my GPS over to Apple Maps. That program did indicate the correct exit and relieved, I pulled into the lot and to the return area. Within 2-3 minutes someone approached me to check the car back in. She scanned the vehicle and checked the gas, which I had just topped off at a nearby gas station. She told me that I was good to go and printed my receipt. There were no additional charges to my bill and I paid exactly what I had reserved the car for online at "rentalcars.com". The shuttle back to the airport took about 5 minutes to arrive and took us to the airport promptly. I think one thing that helped me was reading all the negative reviews here and noting the kinds of problems that people had encountered. I knew about the exorbitant extra charges that others had paid and made sure that I did not incur any of them. Also, it can also be "the luck of the draw". I arrives at a good time. In addition, positioning myself next to the shuttle door, and being the first one off, saved me some time. There's always room for improvement, but overall my experience was a good one. read more

Worst experience of my life. I had a prepaid reservation that made no difference. The wait was ridiculous!!! No cars available. Don't use dollar, thrifty or hertz. They suck!!!!! read more

Terrible, do no use.  The fees they charge after the rental will end up costing you more than the actual car rental.  They charged me a $9.99 admin fee per toll.  For example a 70 cent toll came along with a $9.99 admin fee.  I ended up having $17 worth of tolls and $89 worth of admin fees.  Insanity.  I will never use this company again and I would steer anyone away who is even considering renting from Dollar.  Do not use this company.  Even if their rates are $20 less per day they screw you with their fees. read more

Yup. Sitting here in West Palm Beach airport. Booked our car online a week ago. The website stated wait time for car is 15 minutes. Whelp. Nope!! 2-3 hours. Seriously!! Do better Dollar!! Thank goodness for Rooneys! Hopefully this experience with Dollar will only get better and I can change my rating!! read more

Oh where do I even begin with this review? First let's start with the service at the airport. The woman who helped me barely said two words to me. I had to ask her what I was being charged for and she barely spoke. Okay, at least she didn't try to up-sale the Florida ezpass bullshit. We anyway here is the reason for my one star review/wish I could pick ZERO stars. We get a Hyundai Accent, I pull out of the lot, drive 4 miles on i95 in the middle lane going 75 mph and suddenly the traction control light comes on. Hmmm that's odd, I thought to myself. I drove for maybe two more miles and then the brake light, ABS light, check engine light, some other fucking light all come on, and then the speedometer and odometer shut off. I'm pressing the gas, nothing. Brakes are working somehow, I coast into the right lane. I'm fucking shaking like you wouldn't believe I thought we were going to die. I get off an exit and immediately pull into a Nissan dealership. I ask the service guy to come look at the car for a second. He walks over to it, tells me to call the company because the car is fucked and should not be driven anymore. Great. So I call Dollar's roadside. I spoke to a woman who apologized for what happened and asked me if I wouldn't mind just driving the car back to the airport? LADY ARE YOU FUCKING HIGH??? You want me to drive a car that stopped fucking working another six miles back to the airport after we almost got fucking sandwiched by two tractor trailers???? I told the lady no fucking way am I driving that car again. She told me she would figure something out and call me back. She called me back 15 minutes later and said there was a tow truck coming to drop off another car for us and take this Hyundai piece of trash back to wherever, BUT it will take an hour.... Okay fine, what choice do I have? So we wait, and wait, and wait. Finally almost two hours later the tow truck comes with another car. I signed some papers and then we left. Not only did we almost die in a car that was clearly not serviced properly but this whole situation was a ridiculous inconvenience. Not to mention the fact that Dollar didn't offer SHIT to make up for what happened. Not taking money off what we paid, not offering a discount in a future rental. NOTHING. This company is a piece of shit and I would never tell anyone to waste their time, money or life dealing with this shithole place!!!! And I don't think anyone else should EVER EVER EVER give them their business.... read more

Dollar Car Rental - This was the car they gave me in place of my broken Hyundai - Car Rental Near Me - West Palm Beach, Florida

If I could rate this company less than 1 star I would. Terrible experience. Rented a vehicle had an issue with the credit card on file at the airport kiosk. Rented a suv for our vacation. Shortly thereafter the credit card we used had fraud activity and needed to be replaced. The representative refused to take another card or not even cash. Representative was degrading, rude and totally inappropriate. Shooed us away and told us to call the 800 number. after we did so they wound up canceling our rental and trying to recontract us at a higher rate. We wound up renting elsewhere Rent a golf cart rent a bike but don't rent from dollar read more

I made a reservation 4 weeks before my trip. I waited on line at the airport for over an hour; one person working at the desk; by the time I got to the front of the line the one person working says by the way just wanted to let you know that once you get to the place where you actually pick up the vehicle its going to be another hour wait because they were so backed up. Why didn't he tell me that and the 10 other people on line who waited for over an hour. Horrible service; I went over to enterprise- they rented me the same size truck for $300 less. Horrendous experience will never use Dollar again. Stay away. I should have read the reviews first. read more

Our car broke down, waited 2 hours for a tow that never came. I had to call back and they had to call a different company to tow. No one would bring us a new car, only offer us a Lyft to get the new car. To get home from where we were, it stormed really bad, having us waiting till it cleared to walk the 45 minutes home. Our entire day was ruined. Then the following day, we waste time getting the Lyft and driving 30 minutes to get a new rental. An employee told us he was clocking in, it was 9am...and that he would be with us in a minute. We waited 30 minutes for him to come back. We got $37 back...not enough to make any sort of right that was wronged. I would never in a million years recommend dollar. If I could give 0 stars, I would! read more

Completely unprofessional company. Wife booked and prepaid for a car. When she went to pick it up. They would not let her because she used a debit card. They wouldn't let her switch to cc made her call their main line. Only option was to file a company to get her money back. Rebooking added $350 more because last minute. What a sham. Called me very upset. I went online and booked enterprise which was cheaper than rebooking with them. That cost $300 more again because last minute. Will never use again. Very unprofessional !! I want to add the counter people tried to help but hand tied by whatever ! read more

Not only was I robbed in their $400 scam of charging ppl for vehicle damage - accusing them of smoking in the vehicle and charging their credit card But I have tried contacting them in every way possible. So I continue to steer any future customers away from the racket this business is running - of course their prices are great. They just make up the difference by adding $400to your card on file Seeing others posting the same experience - $400 added to your cc - I realize that this is how this business stays afloat If you've had a similar experience. Please give a review - call the BBB There are other reputable rental agencies that don't add bogus charges to your cc read more

Very poor customer service when I returned the car. The agent was disrespectful and rude, threatening me with extra charges because there was a little sand on the floorboards on the driver and passenger side. I told him that is not the expectation of any customer, because the company washes the cars after rental. He said: "Oh, just wait and see." I took pictures of the interior of the car and decided to protect myself just in case. I have never been treated this disrespectfully by any agent in a car rental company in the past 25 years. It is just not professional to treat good people with disrespect or contempt. Period. read more

I had a great experience at this Dollar car rental. I added a rented car for a week onto an Expedia package I had booked for a trip to West Palm and had no issues with pickup or drop off. Staff was kind and informative as well to a first time car renter. Our car was even upgraded for opting to pay for the gas in our tank and be able to return on empty This saved us from rushing around our last day on the way to the airport having to fill up. The shuttle to the main terminal cane quickly both on arrival and departure. I would use this service again without question. read more

Waiting over an hour for a car that was pre - booked. We were told that they were waiting for cars to be returned. Not sure when or if we will get a car read more

Honestly, if I could give them a zero, I would!! I booked the car through Sam's Club, and was told that we could have two drivers when we arrived. The line was long but the lady told us that we were going to be charged Dexter hundred dollars then on top of that we got a tourist charge of $39. I complained about the extra hundred dollars because we were told that two drivers were covered, the woman was rude and told me there was nothing she could do about it when I told her that I also had AAA because I heard one of the other people say that if you had AAA they wouldn't charge for the extra driver then I was told nope! I have spent over an hour on the phone with thrifty. I have spent over an hour on the phone with Sam's Club. With no relief one of the workers actually told us why we were standing there that this happens every single solitary day there that 6 to 7 times a day they get somebody in from Sam's Club that they automatically charge them for the extra driver! we picked up our car. It was absolutely filthy. The seats were all stained front and back and the floorboards were gross. I can say is that I feel like we were gouged and I would never ever ever use thrifty ever ever again to rent a car. read more

Had no cars available for hours despite us booking a reservation for that morning. Customer service sucked and told us they'd call back sometime later with a supervisor. Desk worker sucked and just kept shrugging shoulders every time I asked a question. Is there a competent person anywhere in the company? Remains to be seen​ read more

PBI location was THE WORST experience I've ever had with a rental company! 2 hours waiting from the time I arrived to the time behind the wheel. True story... Don't walk, RUN away to another company.... RUN.. read more

Horrible service, Nobody cares. I had a resevation for pickup Dec 6 at 5:30pm, there were no people on line just me, I was told I had to wait for a car for 3 hours, I asked to speak to a Manager, he could care less, Hertz , Thrifty and Dollar are in the same building off site at West Palm Beach . This is No Excuse for Dollar Rent A Car, I have been in the travel business for over 40 years and this is disgraceful. I had to take an Uber for 42.09. The next day I Rebted from Budget rent car near my house not only were they professional courteous and prompt, I got in and out in 15 minutes, got a better car for 180.00 less!! read more

I actually picked up my car from the Belvedere location. This was the worst car rental experience that I have ever had. The price was reasonable. The service was awful. When checking in I asked the gentleman to let me know what type of car I had. I potentially wanted to upgrade. He completed my check-in and handed me my paperwork without any opportunity to discuss. He directed me to step outside to finding a woman wearing a vest. He inaccurately described the color of the staff person's vest. When I identified whom I thought he was talking about, she was very rude. After following his instructions, she rudely let me know that I was in the wrong area. She subsequently approached me and pointed across the parking lot to where the car would be. I would definitely not recommend renting a car at this location. read more

Very friendly and fast service. Nice car and good GPS. We are happy with Dollar, close to Airport as well. SUV roe had meny choices, inkluding jeeps. read more

Ive been in line for an hour. 2 people at counters. 2 virtual kiosks out of service and other one never picked up. Should not take this long. read more

Waited in line, one person working, helped one person in 45 minutes then went on break with 2.0 people waiting. No one to help. Worst experience. Left without a car read more