RIDICULOUS HIDDEN FEES!!!! After using Enterprise for a…read morewhile I switched it up with Hertz and regret it. They doubled the advertised cost of my rental with undisclosed fees. Original cost - $267, final cost $527.

Service sucks. Rude, dismissive, overall South Florida attitude. I've used Hertz all over the…read morecountry and service is normally great. Not remotely so here. I recommend you avoid this one.

Great service. Very polite and helpful. Loved the sporty car I rented…read more I will Be back.

Worst customer service EVER! I had a reservation booked for 8 people a month in advance. I came in…read morean hour before my reservation and was there until they closed and they did not honor my reservation. They tried to accommodate me by giving me a sprinter. I CANT drive that. They barely took accountability they only apologized at the end and admitted the lack of communication on their end. Tia was the only person who provided great customer service and she tried her best to fix their error. Andre's completely dismissive and idk how he's in customer service with that sassy attitude. And yes I get that a sprinter is an upgrade from a premium SUV. BUT I am not comfortable driving a sprinter. Absolutely no one would be safe on the road including myself.

The service was fast the car was in great shape and dropping off was simple…read more I was in and out prob 15 mins for both in & out. The only thing was that they didnt show me the inside of the car Therewas no stick or handle , but yet a knob to go to reverse and drive and conveniently located right next to the radio knob and the air control......but thats just being nit picky. All in all, Great service, fast service and smiles on their faces and a warm welcome Thanks guys

Shopper BEWARE!!…read more These people just destroyed our day, and just cost US an additional $1,000+ We booked a 26ft truck with lift gate. We booked with over 1 month notice. I called in the day before to confirm, we will pick up tomorrow about 2pm. Was told, Yes! The truck is here and ready for you. Our reservation was for an entire week. When we arrived For pickup. I didn't even ask us our name or reservation number. The lady working knew exactly who we were. It was very odd, Immediate response was to look at us and tell us that there's no truck for us. Explain we have a reservation and called yesterday and confirm the reservation. She said no you can't just book a truck today you call and canceled your reservation. We definitely corrected nothing was canceled whatsoever. She tried to blame us for making a same day reservation. This is not the case ! She's still refused to pull up around whatsoever in the computer which is really suspect like something was going on. She refused to look at email and confirm the reservation date was over a month ahead. There was 2 trucks set in the parking lot with liftgate that we booked. Apparently her partner that was working yesterday will be called. Decided to rent our truck out to the first person that walked into the door. They sold to somebody else. Then did not cancel the reservation so that it looked like we didn't show up. This lady admitted to a scam after a lot of going back and forth that her branch runs with customers. We told her to find another truck and at first she refused to call the manager and so I looked up who the owner of the branch was on Sunbiz. I tried to get her repeatedly to give us one of the trucks that are in the parking lot but she refused to and said we don't cancel reservations to lease it out to somebody else. A reminder that you just did that with our reservations so you need to give us this truck so that way the next person doesn't have a truck and then maybe the next person will be in a no call no show. She outright refused and told me that's not how it works. But man that's what you just did to us and we have to move 30 different machines and over a $150000 in inventory, A very large event and convention. We had entire group of people waiting for us in Orlando, A large amount of attendees come into the convention expectant us to be there with these machines. She did not seem to care but was very stressed out and wanted us to leave. She finally called the original manager after we called corporate. She still refused to give us the regional manager's number and the regional manager refused to talk to us whatsoever. That's what indicate a regional manager knew about the situation as the store attended dead before we got there. Based on the behavior of both the store attendant and the regional manager this is something they do pretty frequently. They then offered us a smaller truck at a different location but we'd have to pay rent 2 of them now twice the gas twice the insurance at twice to drive. Look up the policy on the website at enterprise does not guarantee a reservation under any circumstance. I then brought that up To her again and showed her what's the website says and let her know that since you don't hold reservations you can rent us the 2 trucks you have this is actually the corporate policy is to screw the customer. She again refused to help us. What online and 5 minutes found out that penske has a truck with liftgate 7.2 miles down the road. Pennsylvanials says if you're a reservation is not met they will pay you. Put in a reservation at penske left this property. Lady that worked there was totally relieved that she didn't have to keep making phone calls to fix the mistakes that they have created. We want to explain to the regional manager exactly what was going on and why they did this. We were told you are not allowed to talk to management. Ended up spending $1400 additional fees to go with penske as we had no choice but to do something right this second. I highly recommend you avoid this location under all circumstances. When they end up costing you a bunch of money they'll smile and grin as they find it funny. What they don't care as long as their commissions are paid like they could care less about your business that you're relying on them to conduct. This was a terrible horrible experience! The regional manager should be fired and banned from ever working in this industry again. Is the real fun part that indicates a 100% they knew what they were doing. They did not cancel our reservation, said a bunch of lies, kicked us out. Then never canceled our reservation. After the reservation was set to expire the regional manager then closed it as no show. That was not the case they leased out our reservation as somebody else, I didn't want to cancel the ticket so that the manager did look guilty of the straw that he just committed to

These people are literally the worst. They'll tell you the "manager" will call you to get this…read moreright and it's literally been two days. The people answering the phones are rude and couldn't care less. Worst place ever go somewhere else.

Gaby was lovely to deal with at this location. I wish more business had people like her!read more

OMG...They had nothing and I reserved it three weeks in advance. So they gave me some monster Ram…read morePick up truck. THEN TWENTY DAYS LATER THEY CLAIM I DAMAGED THE TRUCK AND FILED INCIDENT REPORT. I am so lucky I happened to take pictures. It was the West Palm Beach Airport

I was in a tough spot after being in an accident and they were able to get me a car after a 5 day…read moreshortage. A couple of days later (after I had driven the car once) the check engine light, oil change light, and service light for rear break-pads came on. Naturally I call enterprise to get a new car- sure they offered to swap it out no problem. Due to the shortage of cars I had to pay for a portion of the "SUV" they had because it was over my insurances daily maximum. I called the branch and said- I want to come swap out this car for something covered in full by my insurance and I would like my out of pocket refunded as this is not a car that it is good working condition. I was met with a response that took me aback. Harrison, the branch manager laughed at my request and told me that I just needed to be grateful he got me a car. I asked if there was anyone else I could speak to.. laughed again and said "I'm the manager so if you call corporate they will route it back to me and I'm telling you I'm in charge... so no. I ended up calling corporate and they sang an every different tune. My concerns were valid, my request was not out of the norm, and no enterprise employee should be abusing their management powers to make customers feel uncomfortable. The district manager Monique gave me a call and we got this all sorted. She got me set up at the Blue Heron branch and Fran was AMAZING! All of this to say- please be careful going to this branch. But if you do have an issue- enterprise customer service is top notch at the district/corporate level.

Friendly and professional service, excellent communication, and impeccable body work. It is…read moreimpossible to tell which door was replaced on our Subaru Crosstrek.

So....I only gave you ONE star .... if I did not, I could not leave this review. You deserve 5…read moreNEGATIVE stars. 2 months ago , my son's ( actually My) Land Rover LR3 was pelted by a huge hailstorm while driving on I-95 in Palm Beach and minutes later, he had major leaks in his car. Claim adjusters got involved as a result of a grossly misdiagnosed issue by Pam Westenberger, and shot the claim down as wear and tear to the forward sunroof. The car was taken to Ed Morse Collision Center on Northlake Blvd in Palm Beach Gardens, where they (manager Pam Westenberger) grossly misdiagnosed a sunroof leak and ultimately fried the motor to the sunroof while doing leak checks at the shop. Pam Westenberger actually lied repeatedly to me by saying the sunroof had never been opened one time. Subsequent calls to her boss at Ed Morse, John Ullmann were of no avail. He obviously didn't care about quality control and NEVER called me back after 4 calls plus emails directly to him. ... State Farm had various pictures at the shop with the sunroof open.... OOPS.... Long story short.... I made a few calls to State Farm, and my phenomenal agent bar none- Tony Tibaldi got the claim forwarded to the highest level and again it got shot down because of Pam. When Pam was called by my agent Tony Tibaldi and myself, she became irate, started screaming, and hung up on us. She has ZERO professionalism and should not be managing anything. She is not a reputable person, nor is her boss John Ullmann. I took it upon myself to call a very reputable Mom and Pop shop that worked on my son's car previously, Vic's in Lake Park, and they referred me to Central Auto Trim (Rick) to diagnose the problem. Very professional and VERY knowledgeable people....to diagnose the leak. Alas, as originally thought, the sunroof was NOT leaking one bit, and the drains worked fine, but the level of this repair was out of their scope of expertise. SCORE: Central Auto Trim 1, Ed Morse Collision Center ZERO.... So we got referred to Andy by Central Auto Trim to basically do the final diagnosis and repair. All that I can say is that Andy is a consummate professional, and great businessman, while being a fine human being as well. Andy tirelessly troubleshot the car, doing more tear down and diagnostics on HIS dime, and ultimately concluded that the leaks truly happened as a result of the deluge of hail and water at high speed, and again, that the sunroof was NOT leaking, nor the drains as diagnosed at Ed Morse Collision Center. He worked tirelessly with the adjuster and my agent at State Farm to do the right thing and help to get this claim covered for me. Because we persevered and worked together as a team and he was able to explain in detail to a Senior Claim Manager to plead our case. Justice prevailed, and now 3000$ worth of charges and a rental car later, we won and it's fully covered. He also delivered the car to Central to have the headliner reinstalled free of charge. Score: Andy's and Central 2- Ed Morse ZERO. This would not have happened except for Andy's continued troubleshooting and perseverance. Andy is personally the best , most honest, straightforward, repair specialist I've ever had, and a very reputable and professional Agent. If you want THE man to repair your car , Andy is your man. Andy's Auto Body and Paint LLC in West Palm Beach. 6120 Georgia Ave West Palm Beach, FL 33405 561-586-1555 Hooyah Andy ..... Hooyah Central Auto Trim.... Ed Morse Collision Center....YOU SUCK. Go to Andy's to get your estimate. He actually cares.... I have been a loyal State Farm customer for 32 years, including auto, multiple home, life, liability umbrella, etc.... I am allowed to call you out. You DO NOT DESERVE to be a "preferred " State Farm collision and adjusting center. I have stated this to the highest authority in both Florida and PA. Having that designation is a privilege. You deserve to have it taken away. I ultimately plan on doing just that. You OWE me one sunroof motor. Contact me any time at wdnkymdk8813@gmail.com Alpha....Mike.... Foxtrot

Don't use this rental company, also more importantly do not invest with them. They will lie to you…read morejust to get cars and take your money, than take 30-40% from you. Especially Micheal he is a liar and will use your money to invest in himself and give you excuses when it's time you pay you. Also if the cars in use get tickets he won't pay or reimburse you. STRONG WARNING. It's been more than a year now for me and still dealing with problems, let alone when an accident happens.

Amazing service. Michael responded extremely quick and came to detail my vehicle and left it…read morespectacular. Thanks Michael. Highly recommend his service