I don't understand how this place could have any bad reviews. I got 5 star treatment Renting cars from this location 3 weeks in a row. Affordable rentals, knowledgeable customer service, they work with you any way necessary, and they're super nice. And to top it off, they're super fast, not like the classic rental companies where you wait and wait and wait. The line goes down like a New York bagel shop!!! read more

DO NOT RENT FROM FOX!!!!! If I could give zero stars, I would, in a heartbeat. My rental was reserved and the agent who assisted me was extremely nice and helpful. It does seem; however, that he was also a liar. I was asked if I wished to return the car without filling the tank. Mark said I would pay only for the fuel which I had used and the price was $3.93 per gallon. When I returned the car, I checked the average fuel being used and it was 24.?? mpg. I drove a total of 62 miles total over 3 days. I received a bill which said $62.49 for fuel, but they charged my car $66.55, not even the lower outrageous amount. At 62 miles, using 24.x mpg, I used less than 4 gallons of fuel. Using the $3.93 I was quoted, my fuel bill should have been $10.16 Instead I was charged an additional $52.33 I called the customer service number and the agent who answered my first call could not speak or understand English well enough to even answer the questions, "How many gallons of fuel was I charged?" She kept saying is was 3 dollar and 93 vents which is the cost per gallon NOT how many gallons. She told me she could only refund 1/2 the full amount I was charged. She proceeded tyo hang up on me and the survey I was provided had all the answers entered a unrecognizable. I called back and this time I was informed there are no managers, hat would require waiting for a call back. I followed through with this agent who told me I was charged for a full tank, as is their policy and again, I could only be refunded 1/2 of the total amount. I requested the refund which was $33.68. I will now dispute the entire charge with my card company and provide proof of the miles driven so that they can get the rest of the monies I am owed. I will also review Fox poorly wherever I can and will also report them to the BBB. You should check your receipts and the actual contract to see if they tell you the truth about the fuel policy. read more

I had a very frustrating experience with this rental. I prepaid for a Toyota Corolla through Capital One, but upon arrival was given a Nissan Sentra instead, with no real explanation or adjustment. At pickup, I explicitly declined the insurance coverage. However, what was not disclosed at the time of signing were additional charges, including a fuel charge and a transportation facility fee. These were never clearly explained upfront. They placed a $1,000 security deposit on my card, but only refunded $898.03, keeping $101.97. This is especially concerning because I returned the car with a full tank, exactly as I received it. The return process was also poorly handled. When I dropped off the car, I was told receipts are not provided immediately and would be sent after processing. I later received an email with no attachment, and only discovered the missing deposit amount by checking my credit card account the next day. When I called for clarification, I was routed to an overseas representative who informed me that billing issues can only be handled Monday through Friday, leaving me unable to resolve the issue in a timely manner. Overall, the lack of transparency around fees, the unexplained charges, and the poor communication made this a disappointing experience. I would strongly advise others to review all terms very carefully and be cautious when renting here. Francis who assisted me upon check out gave me high hopes for the rental and the quality of service, but these undisclosed fees feel like a rip off. read more

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I unfortunately had a very poor experience here. I had rented my car online ahead of time. I arrived about 15-20 minutes after I had booked my rental for. I had to wait around 30-45 minutes for the car to be ready even though I was the only customer there. I was told I was being given a 2025 car, but this was a lie. The car did not even have a fob, so I had to put the key in the key hole to lock and unlock it every time. There was also no maps or CarPlay making it difficult to navigate without having my phone in my hand, and there were no basic safety features that come standard in all 2025 cars. Even upon returning the car, I had made a comment to one of the workers there and he stated it was not a 2025 car even though my rental agreement said it was and that's what I was told I was getting. On top of waiting and being given an old car that I was lied to about, after I left, I saw that additional liability charges were added even though I had declined it. There is no direct line to the rental place so I could not get this removed and Fox customer support just runs you in circles and refuses to help. Not only did I have this issue, but my friend also rented a car the day after I did and had additional charges added at the end of his rental that were not present on his original rental agreement. Again, trying to get this resolved with customer support is extremely difficult and takes so much time because they refuse to help or remove the charges that were not agreed to. I'm very disappointed as I usually like to rent here due to their low rates. Now it feels like this location is purposefully scamming people knowing that customer support does not do anything. read more

Wishing zero stars was an option. Came to Florida for a family medical emergency. Rented a car at @fox_rent_a_car_usa. Got in and it reeked of smoke. There was no one at the counter to tell, and we were in a rush to get it the hospital so we left. Spent the next few days holding the hand of a loved one in their last moments. Went to return the car today. We pulled in and told them the smoke smell had made us sick all week and they should clean it before they rented it out again. THEY CHARGED US A $400 FEE TO CLEAN THE CAR. We don't smoke. We were telling them about the problem. Instead of apologizing for giving us a car that wasn't cleaned (there were old cigarettes and ashes in the ashtrays - side note, I didn't even know there were ashtrays in cars anymore) they blamed us and slapped on the extra fee. We explained the family situation and that we don't smoke and that I have a medical issue that is exasperated by smoke and the manager kept insisting we were lying. In the hardest week of our lives, with all the stress, heartbreak and expenses that come with loss, she called us liars, said I don't have an autoimmune disease, and charged our credit card the extra fee. That extra fee also meant the other "convenience" fees and taxes were higher. What started as a $200 4 day rental became $780. That manager had the discretion to not charge that fee. They didn't clean the car before we got it. There was no human to report the smell to. She said we were in the wrong for not leaving our family member's side to go back the hour to the airport to swap the car. I explained I was not going to miss their last moments because I was swapping a gross rental car. @fox_rent_a_car_usa could have done their job and rented us a clean car, they could have apologized for not renting us a clean car, they could have had empathy for our situation. Instead they gouged us. Unbelievable. Shame read more

Maybe the worst car rental experience I've ever had. The employees have no idea what's going on. They gave me the wrong car. Couldn't find the right car. No one in the building and we had to wait for N hour for these guys to figure it out. Also don't EVER rent this company at the airport. They do not provide drop off shuttle service during flight hours. Nothing before 6a. I'd give this rental company a F- terrible staff terrible customer service. I know it's Florida but really... read more

Whoa! I was Charged for insurance that I declined. Rental return time written for hours earlier than I requested and therefore charged another day. The process took over 30 minutes so yes, even though we were tired, we should have read every word before signing a Fox contract. Big lesson. Never again. They don't call themselves a Fox, for nothing. Believe it. read more

We book ahead online. Still it took over one full hour to get through paperwork and waiting and waiting for them to "clean" the car. Clearly the shuttle driver was not appreciated either. Car also had body damage upon pickup. Many weird fees jacked up the price despite our bring our own insurance and toll coverage with us. NOT worth the aggravation. read more

Excellent customer service and nice new cars. We got a new Nissan Altima with less than 100 miles. We were very happy with our experience and would be happy using Fox again. read more

A $77 rental car cost $165 with all their b.s. surcharges. I used maybe 4 gallons of gas. driving a whopping 120 miles and was charged $26 for gas at $2.61 a gallon. I declined extra insurance but was charged for it anyway. I got a free "upgrade" to a luxury car I didnt want. the inside of the windshield was filthy and the tires were bald. It had 40,000 miles on it and was behind for an oil change, so they dont maintain their cars well. Sly like a Fox, I will NEVER use them again. What a scam. The people were nice though! read more

Warning they are a SCAM!! they posed as Avis over the phone took my credit card charged me. I went to pick up my car at Avis and they didn't have any reservation. Had to pay again to Avis for a rental and Fox wouldn't give my money back and never rented a car from them. They are Thief's Buyer beware never rent a car over the phone. Also do not order a rental thru Expedia from Fox. read more

Expedia found me a Mini Van to rent from FOX Rentals car at PBI Airport. I was not flying in I was driven to their location. When I got there, Anice woman transport driver said I had to go to the Airport counter to check in and get my paper work. She said she would bring me there and bring me back to get my car... When I got to the Airport counter and showed my reservation the they said they do not have any Mini Vans! Management took them off the lot... So, I had to rebook with another company. What a flipping Joke. read more

I have another review in here which I was not able to edit so I wanted to add another one. Hopefully this will even out to review. My last review scolded the company for overcharging me and not helping me out. After finally contacting the company, the proper way through contact us, they're reviewed my account and have refunded the proper amount. read more

Everything! The worst rental experience of my life. The PBI location is horrendous. You wait 2 hours past your reservation and then when you finally get your confirmation at the desk you have to wait for them to "clean" a car! It was horrible and only one person working read more

Awful is the word! Salesperson couldn't do us a solid and get the rate to something reasonable just for 4 days car costs nearly $800! What's worse is the car costs MORE if you remove the insurance. Gary salespeople and they overprice their vehicles and use scam tactics, shuttle took a while to arrive as well. read more

It's not until you arrive at the check-in counter that you're informed that late returns incur, in addition to the expected hourly or daily overtime charges, a $50 surcharge. At this point, after a long tiring flight, it's too late to find another rental, so you reluctantly sign. They won't modify your contract, either, if you know you're going to be a few hours late returning. My $200 rental turned into $290 for a return that was 3 hours late. Scam, pure and simple. Go elsewhere. read more

I would give this a five star I've rented several times in Florida and this was an excellent experience. And Francis the shuttle driver taking me back to the airport was a doll. I would definitely rent from you again. read more

The ORIGINAL price was fine, the check-in was slow but OK. The vehicle was OK but I had to add air to a tire as it was WAY underinflated and warning light on. Then the return: Disaster and scam fees! I had a morning flight, went to drop the vehicle, and NOPE, Avis Open, Hertz Open, Fox CLOSED with a closed gate and NO drop box. Unbelievable. So I had no choice but to leave the vehicle RIGHT NEXT DOOR at the Avis lot, 100 ft away. Almost missed my flight. NO answer on the "service" phone #. I was able to call them later that am, let them know where the car was and it was in perfect shape w/ a full tank of gas. THEN, they had the nerve to charge ME for towing, LATE FEE, etc. About $193 extra, which was more than the 1 week rental! Total screw job, I had no way to drop the vehicle, was NOT told they were closed Sat am, or of course would have rented elsewhere. I emailed and gave them the opportunity to be reasonable, they said "screw off' in other words. SO now I will post about this everywhere I can to warn others. Thomas Hamilton read more

Horrible Experience - Overcharged and Misled by Fox Rental Never again will I use Fox Rental. Our experience was terrible from start to finish. The first car we were given--a Chrysler 300--was in awful condition: ripped carpeting, dirty interior, and clearly hadn't even been washed. When we asked for a replacement, we were given a smaller, newer car, which seemed like a better fit and was supposed to cost less. Unfortunately, that's where things got worse. Fox charged us double the expected amount, adding a series of hidden fees that were never discussed at the counter. You sign three or four times without any clear explanation of the actual total--and by the time you realize what happened, it's "too late" to fix it. When I called to address the issue, the response was simply, "Sorry, it's too late." No accountability, no customer service. After reading other reviews, I now see this experience is far from unique. I wish I had checked sooner. I'll be sharing my experience to warn others. read more

What the hell is going on here??? 3rd time renter here and never any cars even after reserving!!!! WTH? The line to rent is over an hour long and it's not even a weekend. Get it TOGETHER FOX AT PBI OR SHUT DOWN. LAME, PATHETIC COMPANY. Does CORPORATE know? Does Fox even have a corporate? read more

Fox rent a car Originally I rented and paid for a Toyota Corolla. About $320. The person at the counter told me that if I would go to Yosemite Park, I will need a four-wheel-drive so she gave me a Volkswagen SUV that cost $996.. then I found out that the only thing I needed was snow chains, not a four-wheel drive at three times the original price I paid. That is cheating and she took advantage of me and my good faith. This was disgusting. read more

Fox Car Rental - Car Rental Near Me

Fox Car Rental through Expedia is TERRIBLE. There shouldn't even be 1 star selected! DO NOT EVER RENT FROM FOX.. you get what you pay for Low rental charge means TERRIBLE service The car wasn't ready and we'd have to wait over an hour to get car requested, we could not wait any longer after standing in a terribly long line. The desk agent wasn't understandable, did NOT gov over the line items, and we were not asked if we wanted supplemental liability, they just had us sign and we were charged over $200 more than our original payment. If this was the last car rental company on Earth, I would walk. Car was dirty and dinged all over. read more

If I could give less than a one I would We arrived at west palm airport and we go to the kiosk where the young lady sitting at the desk, we said we had reservations and she says the computers are down so we can't get a car. We asked to speak with a manager as we had papers to show and she said to take a bus shuttle to where the cars are. So stupidly we go out and wait a few minutes then go back in and ask when the shuttle will arrive. She looks at us with a puzzled look and says the shuttle is not running because the computer is down. My husband said why would you tell us to go outside when you know that the shuttle is not running. She looks down and has no answer That said it's a horrible way to treat people, and have no respect for customers. So we ended up going to another car rental and within 10 minutes we got a car with no issues I hope that all of my followers will read this! read more

Airport counter clised..shuttle yo off site lot..only 1 person working until the supervisor comes out to help..i was told the car was in the middle lot..so I got in the car I thought was mine only to be told at gate..wrong car..only because Frances..the shuttle driver saw us..me a & another couple wandering around & help us to realize the cars weren't even in that lot..they were still bring cleaned..waited another 30 minutes..Dave didn't apologize but did compensate a tank of gas.. read more

Worst company!!!Do not rent a car from here, they will charge you hidden fees and you will not get a refund for anything

No way I will use them again! I returned the car with a full tank. Attendant said just leave the keys. 2 days later I got charged for a full tank, as they said it was mostly empty. Not honest!! read more

Do not rent from this car rental company. They are full of hidden fees !! I placed my reservation through Priceline and was charged a 33.00 a day fee, a bargain, right?? WRONG. Once at the counter, they had a mandatory full coverage charge and an additional driver charge, three different tax charges and I signed for one amount at the counter, and when I returned the car, they charged me an extra fee, but they don't give you a receipt they "email" it to you so you don't realize it until you leave. The Gas was full. I returned it earlier than scheduled, but because you don't have paper receipts, you can't compare what the additional amount is for. I used Fox last year in PBI, and the same thing happened. Never again, I've learned my lesson !! read more

We made reservations for a Rav or Rouge- confirmed it We got there and it seemed like they were out of business-no clear signs on how to even get into the property and the lot looked empty. My husband actually walked from a lot near by because we couldn't' figure out how to get in, He was told WE DON'T HAVE ANYMORE VEHICLES TO RENT!!!!!!!!!! The attendant that said that he would see what he could do- he found us a Toyota Camry with 75,000 miles on it. It was dirty and shook over 65 MPH. JUST STAY AWAY- THEY WILL BE OUT OF BUSINESS SOON ANYWAY read more

Although I have seen some frightening reviews, my experience with Fox and West Palm Beach airport was stellar. It was quick, easy and the young lady handling my rental was friendly and helpful. I got a great car and the guidelines were clear. Returning was a breeze as well and the shuttle pulled right up to the car and took me to the airport! I would use them again for sure. read more

Stay away from the rental agency at all costs! We rented our vehicle through Expedia and after our 9 hour flight we arrived in Seattle at 12AM. We went to pick up our car and was told we had to put a fully refundable deposit down, so we did. After driving to our hotel 4 hours away, we woke up the next morning. The car is FILTHY. They never cleaned it, and we didn't notice upon pick up because we were exhausted. There was somekind of white sticky stuff in-between the driver seat and center console. The cup holders had leaked drinks in them, the backseats had sticky stuff all over them too, someone left contacts in the glove box and the wipers did not work in rain at all. We returned the vehicle and a week later I checked our account and that fully refundable deposit is STILL THERE! I have tried to contact them several times but they never answer the phone or email. STAY AWAY FROM THIS PLACE!!!!! Spend the extra money getting a quality service. read more

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Honestly, I've never dealt with someone so rude in customer service. We got overcharged by Fox Rentals and called to figure it out while we were still there. Tiffani Reibert picked up and it was a disaster from the start. She talked over us, got super sarcastic, and YELLED like we were wasting her time! Over a mistake they made!!! No apology, no help, just pure attitude. I don't know how someone like that is even allowed to deal with customers. Total nightmare. Never using Fox again. read more

We had a flight at 6:25 and tried to drop off the vehicle at 5 am but didn't open until 6. I had told them I needed to drop off at 5 when booking the reservation. If it wasn't for Frances who arrived early to work making my flight with my two sons never would have been possible. Thank you Frances for going above and beyond for my family and Fox. They should Value your work ethic! The only reason I am given 3 stars is because of Frances! read more

I waited an hour with my luggage to be picked up at the airport by the shuttle. I had to sit in the front seat with the driver when he came to pick me up and he told me that he wouldn't have been able to fit me in if I had my suitcase and I'd have to wait even longer. My daughter had taken my suitcase in her car upon pickup from the airport since I traveled with my grandaughter back from Connecticut to PBI. My daughter tried to drop me off at Fox herself but we were unable to find the entrance after circling around many times searching. I was then aggressively sold the plan to pre-pay for my gas. I realize I shouldn't have done so. I returned the car with 3/8 of a gallon of gas. The rep checking me back in wrote I returned with 1/8 of a tank of gas. I didn't catch it in my car inspection but the back row of seats in the car were stained with white stains on a gray fabric. I took photos and had to call the next day to report to Fox. Overall was an extremely stressful experience. I waited an hour for the shuttle and another hour once I got to the Fox rental facility. I spent another half hour going round and round with my daughter looking for the entrance unsuccessfully. I was worn out with my experience with you!!! read more

"This company only knows how to charge you extra by lying to you. I rented a vehicle, and they asked me where I was heading. After I answered, they recommended the ZPass (Plate Pass) service at a daily cost of $13.50. When we went to pass through the toll, the service didn't work, and we had to pay all the tolls separately. When we returned the vehicle and told them that the service didn't work, they said they were sorry but couldn't refund us and that they could offer a 15% discount on future rentals. Incredibly, they also charged additional fees, and the vehicle was dirty and disgusting. I definitely do not recommend them." read more

After reading the negative reviews, I was hesitant to rent from Fox, but their rates were so much lower than other companies, I gave it a try. It was probably one of the best rental car experiences I ever had. The process was almost seamless and all the staff were pleasant. I will definitely rent from them again read more

So the positive is the car ran pretty well, got good gas mileage and was the cheapest I could find at $39 a day, less the myriad of add on fees. Mitsubishi economy is fine for around town. The shuffle was brand new and had a driver and a helper so that was cool. Negatives - Read that basic insurance was like $10 a day turns out its $33 a day and thats the lowest of 3 levels. No thanks! The girl at the counter was sweet in a way but pushy about the insurance and gas. It was night and I was advised to shoot a video of the car for damages. In the light I saw that this was one really dinged up vehicle so I stressed that they would claim I did something and I would be paying to fix the 16 dings. Also in my haste I failed to fill the tank so I kind of new I was going to pay double for them to fill it back. The window washer level light was on from the moment I got the car. Thats a basic and easy thing to remedy when they wash and vacuum. This is the old Thrifty spot its a big office and lot but with not many cars. It is the first week that they are here in this location so both picking up and dropping off I was the only customer. I would give it another shot as the overall price was the lowest I saw and the vehicle got me from A to B. read more

My teenage son and I flew into West Palm Beach Airport for a major youth baseball tournament in October 2023. Because we confirmed our availability to play somewhat late, all reputable/known rental companies were out of cars. Accordingly, we went with never-before-heard-of Fox Rent A Car. Upon arriving in West Palm Beach Airport at approx. 10:30p, we made our way to the designated rental car shuttle area. We waived down the Fox shuttle driver and he told us that the shuttle was full and to walk over to another designated rental car shuttle area. When the shuttle returned 10 minutes later and we tried to board the shuttle, we were stopped and told that DESPITE US HAVING A RESERVATION, that they didn't have any more cars available. Their customer service department was absolutely useless and claimed "not to find" our reservation confirmation number in their system. I asked the shuttle driver if they made any arrangements with other rental car companies to accommodate us - THEY DID NOT. I asked if they would drive us in the shuttle bus to our hotel that was 5 minutes down the road - THEY WOULD NOT. Their response was that it was our problem and that there was nothing they could do. At least half a dozen other travelers were told the same thing - one of which was a family of four traveling with a toddler and newborn. My son and I managed to catch a ride share (Uber/Lyft) to our hotel and we rented a car with a different/reputable company the next day. After the fact, I read many reviews all detailing horrific experiences with Fox Rent A Car. I haven't even yet checked to see if they charged our credit card. If I could give zero stars, I would. If this is your last (and undoubtedly desperate) choice, you better have a backup plan or risk being left stranded late at night by Fox. Suffice it to say that I WILL NEVER AGAIN PATRONIZE FOX RENT A CAR. read more

Worst experience EVER. DO NOT RENT a car from Fox/Europcar. Line was out the door and NO CARS. Employees were absolutely useless, never addressing the issue. Airlines are more forthright than them, if that's even possible. There were only 2 employees who couldn't do a thing, as there were no cars. I prepaid so I was stuck waiting over 2 hours for a car.The MOST STRESSFUL experience, even worse that getting through JKF! I would give them a big fat ZERO if I could. read more

If it was possible to give less than one star, I would. After a long day, flying from the West Coast, I arrived into the West Palm Beach airport in the evening. Went to the Fox rental car desk for my PRE-PAID rental car reservation made a month ago prior. That's when they told me there were no rental cars. Anywhere. At any of the locations. None. So let me get this straight. I made the reservation in advance - and pre-paid already and you don't have a car for me? The worst business I've ever encountered. Then they told me they would put my name on a waiting list, but they couldn't give me any definites. When I inquired about a refund, they said I would have to take it up with the third-party (Travelocity). Unbelievable. Avoid like the plague! read more

I usually use a car rental when I'm at a different city and I need to recommend one that I have never used before. I flew to West Palm this past week and must say what a pleasant surprise I had. I often use Thrifty or Hertz Rental Car to travel to my destination when arriving. This time I was taken to a site I never knew existed. It is called Fox Rental Cars. Leary at first because the car I reserved was not there when I arrived so they gave me a free upgrade. What a pleasure it was as the auto was clean and very easy to use. The man at the location was really considerate and apologetic . After using this car without a problem for 4 days I returned to the Car return site and the young lady there was very nice. As I was retrieving my bags a transportation lady with van pulled right up to me and grabbed my bags, loaded them in van and me being handicap helped me into van. As we got to the airport not only did she inform us as to where to go. She carried my bags to the sidewalk. Her name is Frances and works in the Bus Shuttle service. What a great experience . I will use this rental car service again. Thank you Fox Rental Car for having great employees working for you Mr Reina read more